Brinks Home Security: Read 3,870 User Reviews From Real Homeowners

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Verified Customer

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Lee Ward Methuen, MA

Their representatives have been generally good, but sometimes it takes them a long time to answer the phone. Besides that, the equipment is a self-install system, and it was pretty easy. I do have to say that I've got one or two hiccups with it, but I've had, overall, good performance for the past 3 or 4 years.

9 years ago

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Verified Customer

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Cheryl Hipp West Columbia, SC

I liked the individuals that called me to purchase Protect America, and the fact that nobody came to my house. I just did it myself. It's all been excellent.

9 years ago

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Verified Customer

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Lisa Marling Franklin, NC

It wasn't hard to install the system, and it's worked very well so far. Plus, they excellent customer service, and they're good answering questions over the phone.

9 years ago

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Verified Customer

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Jason Peugh Edmonton, KY

They're usually quick to answer every time I call them. Plus, they're also quick when something needs to be done. It's just a good equipment and service that has a reasonable price.

9 years ago

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Verified Customer

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Miriam Trezevant Winnsboro, SC

I chose Protect America because it was convenient and priceless. So far, I've enjoyed the equipment. It's very good and very dependable. Plus, installing it was easy. I just think it's a good company.

9 years ago

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Verified Customer

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Joyce Wright Gretna, VA

The installation process was quick and easy, and the equipment seems to work just fine. Their customer support has been good as well, so everything seems to be working.

9 years ago

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Verified Customer

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Bruce Broadbent American Fork, UT

I chose Protect America for their descent reputation and best seller uprising. All my interactions have been positive with them over the years. And I actually get the installation - so that's great!

9 years ago

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Verified Customer

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Bobby Price Centre, AL

I've not had any, like I said we haven't had any problems for breaking in to burglary or anything. But, when my alarm accidentally goes off, they respond. The equipment is good so far!

9 years ago

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Verified Customer

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John Conrad Woodville, MS

It takes them too long to come on the phone sometimes. I forgot to disarm it once, and they had no proof a siren had gone off, even after 3 hours. Besides that, the equipment was easy to install, but I've had some doubts about it.

9 years ago

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Verified Customer

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DC Maplewood, OH

The equipment was okay. I don't think it's great. On the other hand, installing the system is terrible. They do not come and help you until you've made about a dozen calls to them, only to bring somebody from a 5 hour distance. I don't think their customer support always knew what they're doing. We switched from double hang wood window to casement window, and every time we called to ask how to the secure casement window, we never got a descent answer.

9 years ago

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Verified Customer

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Michelle Levesque Marlinton, WV

Protect America has been a very good service. Their customer service is good, and when my alarm goes off, they're right there for me. It's been a very positive experience.

9 years ago

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Verified Customer

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Alfred Atkinson Charleston, WV

The equipment has been great and the installation process was fine. One think I did like was the fact that, since I purchased it 13 years ago, they have reduced the monitoring fee to $12.95 a month. I'm happy with it.

9 years ago

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Verified Customer

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Debra Chambers Seneca, SC

It was easy to install, and they offered a very good price! They've always offered a good customer service, and everybody has been very helpful so far.

9 years ago

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Verified Customer

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Llwlyn Walker Lubbock, TX

I decided to go with Protect America because friends of mine suggested that I should go with them and I have been very pleased and I have no complaints about it. It was easy and quick to install and I am satisfied.

9 years ago

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Verified Customer

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Hardin Edwards Martinsville, VA

Customer Support was excellent, just as the equipment. I liked that the technicians always make sure that you know how to operate your box before they leave your home.

9 years ago

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Verified Customer

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JG Vidalia, LA

I didn't have a good experience with their customer support. They want the customer to do the entire installation process. My mother in law had it for a few months, and it never worked. She's 93, so we called them to send somebody over to install it for her, but nobody would come. Finally, when they did come, they charged her $150, so her son just told them to cancel it. They just want you to do everything, plus pay the bills. The equipment really has some flaws.

9 years ago

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Verified Customer

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James Stark Apple Grove, WV

We originally chose them for the service they offered. We did the installation ourselves, and our experiences with the equipment and with customer support have been okay. We'd like to say that it was a little cheaper but they're about the same as anybody else.

9 years ago

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Verified Customer

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David Coberley Roy, UT

So far, we've been very pleased with their customer service. Installing it was great, we did it ourselves. They gave us a discount through my husband's company, so that came in handy.

9 years ago

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Verified Customer

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Hank Crismore Salado, TX

I've had a fair experience with the equipment. I did the installation myself. I wish they could have the door and window sensors better than what they have; they seem to wear out easily. Customer support seems to be really busy, but they're fine. I picked them because I knew someone that had the service.

9 years ago

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Verified Customer

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Jose & Julie Sanchez Tampa, FL

The service itself is okay, I mean, I haven't had the alarm go off too many times. The representatives were good as well, so I believe that overall, it's been a positive experience.

9 years ago

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Verified Customer

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Dennis Diehl Spring, TX

The Sales Team has been satisfactory and very helpful. The equipment is very easy to use as well. I think Protect America is a great company; they're well priced in the market place.

9 years ago

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Verified Customer

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Keith Lewis Houston, TX

Everything is pretty good. If I have a problem, I call them and they solve it. The equipment is good; I don't have a problem with the equipment at home.The only feedback I have is that they treat you different when you have a contract with them than when you don't.

9 years ago

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Verified Customer

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Charles Fonville Erin, TN

They helped me solve any problem we ran into. We've had a very good relationship with them. It's even been used accidentally a couple of occasions, and it has worked very well. Overall, we're very satisfied with them.

9 years ago

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Verified Customer

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Vernon Dahl Woodinville, WA

The service has been just fine so far. It was very easy to set up the system and they were very helpful. I'm definitely satisfied with Protect America.

9 years ago

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Verified Customer

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Edward Gundrum Lebanon, PA

Very easy to set up and it take no time to set up. Every time I've called they have an answer for me and I had no problem so far dealing with them so good company.

9 years ago

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Verified Customer

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Harry Smith Waymart, PA

I believe that they do need to be in touch with their customers more often than they are to see if there's anything you need or anything that needs to be upgraded or anything like that. They never call you, you always have to call them so you know if you have a problem they never call to see if everything is okay or if you need any help with your equipment or anything. I had an incident in a couple weeks ago where I accidentally hit the button and it set off the alarm and they called right away but the equipment we had a lot of problems with the equipment.

9 years ago

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Verified Customer

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Daniel Arroyo Auburn, WA

For the price it's okay. I needed an alarm because I do travel from time to time and I use to make sure that while I was traveling my house is gonna be safe. I haven't talked to the sales team in a while so I mean other than when I initially bought my system so again it's okay

9 years ago

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Verified Customer

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Walter Crawford Redford Charter, MI

I need to get in contact with them because after this I still need a couple of things to be done around my home, that is a couple of windows that I need to be cover. The sales team is really good.

9 years ago

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Verified Customer

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Danny Rhoton White Pine, TN

I recommend it to everybody. All I can say is they're excellent people to work with, I get along with them good and everything and they just fantastic, amazing

9 years ago

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Verified Customer

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Christopher Amaris Miami, FL

I found Protect America by Googling it and comparing it to other ones that were on the reviews so basically I'm my own research. The alarm is okay, I'll give them a 7..The installing of the equipment was easy, the quality equipment sometimes outdated compared to other companies.

9 years ago

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Verified Customer

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Terrie Fournier Plainville, MA

I was living in the mobile home park and the security around it, they have a security system and it wasn't that good so I want one for my home, for my windows and my doors. I think I looked it up on the internet 'cause I had it for 10 years. The system is okay...no one is broken in or anything. They can be kind of pushy sometimes trying to get you to buy some 'cause they wanna make to upgrade but I did

9 years ago

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Verified Customer

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DR Harvey, LA

The world's crazy, I just feel safer having an alarm system so I know when people are coming and going. The customer service, the product - I'm very pleased with it all. We've been with them for a long time

9 years ago

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Verified Customer

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John Herron Seattle, WA

We actually decided to get a security system because it lowers our insurance rates. The system is easy to use and actually works well. We have been with them for years and love them!

9 years ago

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Verified Customer

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Jean Nicolas Frankfort, IL

I wanted to protect my home and belongings, so I got an alarm system. I have been with them for years, and I have never had any issues. The service is satisfactory.

9 years ago

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Verified Customer

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Donnie and Susan Branam Somerset, PA

We were robbed a while back, so I did research online and heard about Protect America. Its been a good service for us. I have been with them for years and plan on staying with them.

9 years ago

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Verified Customer

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Van & Ann Hughes Milton, NC

I am always worried about someone breaking-and-entering into our home. A co-worker was telling me about Protect America so I decided to give them a try. I've been pretty satisfied with their service.

9 years ago

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Verified Customer

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John Godfrey San Antonio, TX

We actually inherited the system when we moved into this house, but we've been really pleased with the service. I just wish that my plan had a security camera, but other than that everything is great.

9 years ago

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Verified Customer

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Andy & Davis Denis New Market, AL

I have the platinum plan. I found PA through an online search. I got the system for peace of mind because there have been a lot of break-ins in my area. Everything has been pretty good. i give them a 9.

9 years ago

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Verified Customer

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Ray & Rosylon Patrick Flint, MI

My husband got their service for us and it has been fine. Customer service and sales have been fine to work with and the system works pretty good. I would give them a 10.

9 years ago

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Verified Customer

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Joel Blanchette Miami Beach, FL

I went with Protect America because of their basic monthly service. I had it installed in my condo in Miami so that it can be protected when I am away. The service gets better and better over time, too. My only qualm is the customer support team. When you call they can be very rude and unprofessional. They seem uneducated and just like low-level people.

9 years ago

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Verified Customer

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Anthony Smalls St Helena Island, SC

I heard about Protect America from a friend and decided to go with them to help prevent a break in to the house. The service and sales team have both been excellent. 10/10!

9 years ago

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Verified Customer

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Fred & Judy Ararat, VA

We've had several break ins, so a family referred us to Protect America. We've been very satisfied about what they have been able do for us. I give them a 10/10.

9 years ago

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Verified Customer

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Fritzann Alexander Wesley Chapel, FL

I've had Protect America for many years. My wife got an alarm system as our house was being built when she was still single. Everything was great up until about 2014 or 2016, in which time we've been having some problems with the master portion of the system. They're based out of Round Rock, Texas, so they don't really send any service, which means everything is do it yourself.

9 years ago

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Verified Customer

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Vergie & Lee Celestine Carencro, LA

My dad purchased Protect America, so I decided purchase a system from them as well. The equipment is high quality, and the service has been great so far! They're awesome!

9 years ago

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Verified Customer

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Jennifer & Jeffrey Schouten Granite Bay, CA

When I was looking for an alarm system, Protect America offered a pretty reasonable price, so I decided to go with them. I've been with them for about 16 years now. The sales team, however, is average. As far as retention goes, keeping their long, loyal customers is something they're below average in. I asked to have a couple of sensors in my new contract and they declined. So I am actually thinking about leaving them.

9 years ago

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Verified Customer

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Dana Yost Snohomish, WA

We got a security system to improve the security at our home. We've been with Protect America for ten years now, and the service has been very good. It works every time, and we haven't had any problems

9 years ago

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Verified Customer

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Patricia Castellucci Gloversville, NY

Protect America is great. My nephew found them on the internet and I have been with them since 2005. They were very good to work with and not pushy or anything.

9 years ago

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Verified Customer

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Deb & Michael Corkery Holdrege, NE

I live out in the country so I figured we would get a security system for protection for the house. I have been very satisfied with the service so far. Everything has been excellent!

9 years ago

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Verified Customer

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Debbie Nelson Olympia, WA

Crime rates in the area have gone up so I decided to buy a home security system. Protect America has been excellent to work with, and they always have great service!

9 years ago

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Verified Customer

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Roosevelt Hall Kansas City, MO

I heard about Protect America through some family years ago. I wanted to protect my house when I'm gone so I signed up for their services. I really like how it has worked so far. It has been great!

9 years ago

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