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USAA

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5.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 6th, 2022

USAA has a long history as a financial services and insurance provider to military members and their families. It has earned high financial strength ratings and is known for tailoring products and services to meet the needs of military members. 

USAA's home insurance is no exception and includes specialized coverage for military uniforms. If you're a current or former military member and a homeowner, a USAA home insurance product is worth exploring.

Read USAA Homeowners Insurance Reviews

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The Good

  • High Financial Strength Ratings
  • Coverage Options
  • Military Uniform Coverage
  • Home Sharing Coverage
  • Ways to Save

High Financial Strength Ratings

USAA has received high financial strength ratings. These ratings are important to check before buying insurance because they indicate the long-term financial outlook of an insurer. High financial strength ratings are common among top insurers, so USAA's high financial strength ratings make it competitive.

Coverage Options

USAA is also competitive in its home insurance coverage options. It offers dwelling, personal belongings, loss of use, other structures, and personal liability insurance coverage. These offerings are typical for home insurance.

Depending on your area, you may also include identity theft coverage with your homeowners insurance policy.

Military Uniform Coverage

In addition to the standard coverage, USAA advertises coverage for military uniforms. 

Although any home insurance carrier would likely include coverage for a military uniform under personal belongings, USAA goes further. If your uniform is lost due to a covered peril while you are on active duty or deployed, the deductible is waived. 

With this coverage, USAA shows its commitment to serving and meeting the insurance needs of military members and their families.

Home Sharing Coverage

If you rent all or part of your home, you may be able to get home sharing coverage through USAA. This coverage isn't available everywhere, so check to see if it's available in your area. 

Some insurers offer similar coverage, but it is not common. Offering this kind of coverage makes USAA stand out.

Ways to Save

Like other home insurers, USAA offers discounts and savings opportunities to make your home insurance rate more affordable. Offerings include a claims-free discount and a protective device credit. Policyholders can also bundle their policy with auto insurance to receive a discount.

If these discounts don't help enough with your insurance premium costs, you can also opt for a higher deductible.

Although some competitors offer more discounts, USAA's discount options are competitive.

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The Bad

  • Eligibility Requirements
  • Insufficient Customer Insight

Eligibility Requirements

You must become a USAA member before you can purchase USAA home insurance. No fees are required for USAA membership. However, you must be a current or retired military member or an immediate family member of someone who served in the U.S. military.

If you do not meet USAA's eligibility requirements, you'll need to find another insurance company.

Insufficient Customer Insight

Although it's promising that USAA home insurance reviews on BestCompany.com are mostly positive, there are not very many of them. Although USAA is competitive, a full recommendation based on customer satisfaction is not currently available.

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The Bottom Line

Although more customer review data would offer better insight into the quality of USAA's services, it is a recommended insurer because of its competitive homeowners insurance products and high financial strength ratings. USAA's services are only available to its members, so you must meet its eligibility requirements.

A USAA policy is an especially good fit for homeowners insurance if you want specialized coverage for your military uniform.

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Star Rating

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4.6

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38 Reviews

Review Breakdown

5 grade

79%

4 grade

13%

3 grade

3%

2 grade

0%

1 grade

5%

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Dana Hatfield Bullhead City, AZ

I have my renters insurance bundled with my auto insurance, and so get a great deal. The policy covers everything I could ask for it to cover. Luckily I haven't had to make any claims, but I'm sure if I ever do it will be handled in a professional manner as I have always gotten great customer service from USAA. Plan on staying with them for the foreseeable future. Would recommend them to anyone who qualifies for membership.

4 years ago

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Angela Chesapeake, VA

The overall price is good. We’ve never had to make claims except once, we lost power for days and lost all our food in our fridge and freezer. USAA was super nice and understanding. We’ve never had to file anything else and honestly hope we never do. But the one time we did we got the service you’d expect.

5 years ago

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Rich N New London, CT

We have used USAA for home and auto insurance for years. Fortunately, we have never needed to file a claim for auto but I know they would be there if we needed it. Unfortunately, we have had to file a claim for water damage caused by a leaking pipe behind a wall that went undetected and created significant damage including mold. USAA was AWESOME in helping us get the situation remedied and returned to normal. Thank you!

4 years ago

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EB

I’ve been a USAA customer for almost 20 years. My supervisor at my first duty station recommended them for renters insurance. Since then, I’ve used USAA for both banking and insurance. I’ve also had children and saved for their education, had car accidents, made some major purchases, and saved for retirement. Overall, my experiences with USAA have been positive. They have great customer service.

4 years ago

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JimS. Cathedral City, CA

I have been a USAA customer for my home insurance ever since I bought my first house when I was 25. I am now 63. They are excellent. Their service is great and the cost is the best you will find, and they can insure just about everything. If you’re lucky enough to qualify to get service from USAA in the first place, just do it. You cannot do better.

4 years ago Edited January 3, 2022

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Warren Grover Seattle, WA

I have been with USAA for homeowners and renters insurance for most of my adult life--I am 74 years old. A great company to work with--in that time I have moved around a lot with the military and then in my civilian life. We are currently in our 15th home and I had renters insurance on 4 different apartments as well before purchasing my first house. USAA is easy to work with and has outstanding customer service if you need to contact them. The USAA website is very comprehensive and user friendly.

4 years ago

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MGW San Jose, CA

I've been with USAA for all of my home and car insurance for about 10 years and intend to stick with them. They are not at all the least expensive insurance out there, just the best in terms of customer service and care. I did a lot of research before going through the process of getting an account, quotes, and signing up. Much as it's a cliche with insurance you do get what you pay for. They are incredibly helpful, kind, and provide amazing customer service.

4 years ago

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peter harmatuk Poolesville, MD

The ABSOLUTE best company around for all types of insurance, on-line bank services, credit cards, home and auto lines and insurances. I have been a satisfied customer since 1977 and go no other place when I need a financial instrument. Their home owners insurance is some of the lowest cost instruments in the marketplace. Low cost does not mean low service. Often my claims have been settles before I even complete the paperwork. Household claims are often paid without an inspector based only on the integrity of the claimant.....we are USAA for LIFE

5 years ago Edited September 14, 2021

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Sam Massey Seaside, CA

As a veteran, USAA has always been there for me and my family through all of our challenges and needs. I rest easy at night knowing they protect my assets, money, and family in case of any emergencies. They also monitor my accounts for fraud, providing us with fast, great, customer service.

4 years ago

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Robert Singleton Gilbert, AZ

I love USAA as an insurance company. Their customer service is always exceptional and they seem to be most concerned about my needs as an insured. When I have had to make claims they are first and foremost concerned with my families well-being. Additionally, they look for ways for me to maximize my coverage as my situation changes.

8 years ago

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Sabrina

We utilized USAA homeowners insurance when our home flooded due to a problem pipe in our master bathroom. USAA was prompt and we were able to have everything that was damaged repaired. I would highly recommend them for homeowners insurance.

8 years ago Edited September 14, 2021

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Abigail Land Tallahassee, FL

I got my insurance within a day. They let you customize it to make it work best for your needs. Super polite customer service people and worth the price.

4 years ago

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AnRe Philadelphia, PA

My mother had this insurance and she was quite pleased with them. When I took over her financial issues as her power of attorney I had to deal with USAA and I never had any problems. My experience dealing with their customer service was pleasant and helpful.

4 years ago Edited March 21, 2022

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Samantha Soto Ellensburg, WA

USAA is great. They contact us enough to be effective but not so much that we get annoyed. Their prices are great, and their staff takes the time to answer questions fully and completely, and very patiently.

4 years ago

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Billy stout Tampa, FL

I have had renters insurance with USAA for 3 years now they have the most reasonable rates and at least once a year contact you to see if you need additional coverage or to deduct something, very good customer service.

4 years ago

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Ashley Thompson Jacksonville, AR

We have been a customer of USAA for 14+ years. We use them for car insurance and house insurance and even have a savings account and credit card with them. We have been very pleased with e everything USAA has to offer.

4 years ago

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Chelsea Pleasant Grove, UT

Have never needed to make a claim but is so worth the price is anything has happened! Has been amazing all my insurance and Loans are through them and don’t plan on going anywhere else!

4 years ago

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Foote Queen Creek, AZ

USAA was very helpful and I was able to do this over the phone. After we were done, they reviewed the insurance I asked for and then gave me options that might make it better for me. They were very helpful and easy to work with.

8 years ago Edited September 14, 2021

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Mario Martin Houston, TX

I currently use this service provider and I've had some good experiences. The product services are both reliable and reasonable. And as a member of the veteran community I couldn't ask for more from my insurance provider!

4 years ago Edited February 9, 2022

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Christopher Milke Olney, MD

USAA used Marshall and Swift to value my insurance amount on our home. Price came in excessively high since we live in an area with high land values. Unfortunately had to get insurance elsewhere since pricing wasn't in line with competition of more local insurers.

5 years ago

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Amy Gardiner Germantown, MD

USAA has been there for us for several mishaps in our house. They are quick. Efficient and are always there when we need them. You can't beat their rates!

5 years ago

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Peter Harmatuk Columbia, MD

USAA is the absolute best insurance company, they have the best rates/prices and great customer service. I’ve been a member for life and will never leave them.

5 years ago

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Mason Allen Provo, UT

I have a great bundle for home insurance and it helps me feel comfortable that we would be covered in case of emergencies. It is not the cheapest insurance out there but great coverage and support.

5 years ago

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Cassandra Larsen Mesa, AZ

Love Usaa pricing and their options for coverage on all of our items in our home. Billing is a breeze and we have always had a good experience when calling customer service.

8 years ago

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Makayla Holland Gaithersburg, MD

USSA has great competitive premiums for insurance and auto loans. Their customer service dept is easy to work with .

5 years ago

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Nicholas Genes Los Angeles, CA

I’ve looked through several option for home insurance, USAA had the best rates. Very easy to work with.

6 years ago

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Heather Novus Palm Bay, FL

Someone hacked into our bank account and emptied it. We reported the issue and they returned our money only to have it happen again the same day. We reported the issue to the police and USAA would not do anything to help the police catch the criminal. All they needed to do was tell the police the account number that the money was moved to and they refused. Horrible.

4 years ago

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Christina Uebelein Honolulu, HI

Extremely competent customer service; responsive agents; polite, well-spoken people to answer telephone calls; beyond the call service overall

4 years ago

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Vicki H. Poolesville, MD

We currently use USAA for our home insurance and for every home we have every owned over the 52 years we have been married!

5 years ago

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Tiffany I Gaithersburg, MD

USAA has some of the lowest rates I’ve seen. The application process is so easy and customer service is so helpful.

5 years ago

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Msdaisy70 Clarksburg, MD

I’ve been a USAA member for well over 20 years and I’m very happy with their rates Abbas service.

5 years ago

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Cheyanne Osoria Oklahoma City, OK

Amazing customer service in every way. My only con is that I wish there were more branches.

4 years ago

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NAVARRA IRIS SEBASTIAN McDonough, GA

I HAVE USAA AND THE COVERAGE IS COMPLETE. MY HOME & CAR ARE COVERED. I FEEL REALLY GOOD ABOUT USAA

4 years ago

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Badwolf

Always answer in a reasonable time. Have always worked with us and very friendly customer service.

4 years ago

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Frances Harmatuk Baltimore, MD

USAA is my go to insurance company. Super friendly and convenient to use and file a claim.

5 years ago

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Osethr Portland, OR

Great service. Very professional. Very organized and loyal.

4 years ago

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Moses F. Phoenix, AZ

Great customer service and selection of Insurance products for military.

4 years ago

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Jen M Raleigh, NC

Customer service was hard to reach. I always got an excuse as to where my check was. They blamed a storm and then Fed Ex delay. It took me 7 weeks to get paid.

4 years ago