IKEA Logo
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6.1

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 19th, 2022

Top Ranked Companies

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The Good

  • Large selection
  • Quality customer service
  • Gives back to customers and communities
IKEA is an international business. As mentioned, they have 361 stores worldwide. This information tells us that IKEA has a large selection of product as well as the ability to distribute their furnishings to an array of locations. IKEA strives to help more people live a better life at home through creating realistic and affordable products. This store highly values its customers, employees, as well as the community. IKEA has set up foundations to help benefit people all around the world. They offer a variety of promotions and are continually encouraging people to create the best deal for their personal situations.
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The Bad

  • No free shipping
  • Product and service issues
IKEA does not have the option of free shipping. Depending on where the customer lives and what they ordered will determine the total shipping cost, but "free" is not an option. IKEA has had some complaints concerning delivery and collection issues in the past, such as not receiving products by their delivery date or not receiving products entirely. Other issues individuals have shown concern for include problems with the product or service they purchased. These vary depending on the item and are consistent with other major home furniture companies. Similar to delivery issues, problems are handled by their quality customer service department.
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The Bottom Line

Overall, we recommend IKEA for your home furnishing needs. The hiccups or complaints this company has received have been minuscule compared to the amount of success they have attained. They have a large product selection and are focused on providing their customers with the best value, design, and sustainability.   This company is expanding every year and has thousands of employees working hard to create new ideas for your furniture needs as well as improving the transportation and delivery process of its customer's products.   IKEA is continually offering deals and promotions to buyers allowing their products to become even more affordable for the everyday home.
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Star Rating

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4.4

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527 Reviews

Review Breakdown

5 grade

58%

4 grade

28%

3 grade

10%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Shauna Smith Austin, TX

Currently in the middle of a kitchen cabinet install. We have assembled these products before and we’re not intimidated by the donor yourself factor BUT... Note- you can NOT use the online design program via Apple/Mac. You will have to go into a store location to have an associate help you. They were very helpful but not 100% accurate and we came across details that were missed causing further trips back to the store to get correct components. Zero ability to call and speak to someone for assistance once purchased. Literally couldn’t get through to customer service at all after numerous tries at different times of the day. Worst automated customer service support I’ve ever experienced. Basically non existent. Would recommend getting quotes for second party to assemble if you can afford.

7 years ago

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Jen Paxman Lehi, UT

Although IKEAs furniture is at a low price point, their furniture has never held up well for me. Also, it is always overwhelming to try and assemble a piece of furniture from IKEA. The store itself is also very overwhelming. It is not my favorite store.

7 years ago

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Kristiane R Durfey Pleasant Grove, UT

They may have some descent furniture and home accessories at lower prices but I absolutely HATE shopping at their store. They weave you around the entire warehouse and make you walk the whole place even if you just want to grab something simple and know where it is. Better plan a whole lot of time if you want to go there. Not sure it's worth it.

7 years ago

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Susan Stewart Salt Lake City, UT

We've bought mostly small things at Ikea, the quality of most of the products seem to be lacking. Everything is really stylized and unique, but very cheap. I mostly like the art and organizers that they sell.

9 years ago

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Ron Durfey Orem, UT

I have purchased a few items from IKEA and have NOT been happy with the quality of their products. The furniture we purchased was flimsy and cheap. Children broke the furniture within the first two weeks of purchase. Would not recommend them.

4 years ago

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Remington Austin Pleasant Grove, UT

I am indifferent about IKEA and it's products. I have bought plenty furniture from IKEA in the past and it had been perfect, but recently two shelves I bought were missing screws. I hope this is not a new occurring thing with this company.

6 years ago

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Stacy Kay Salt Lake City, UT

Hate the setup of the store. Low quality furniture, but if that is all you can afford then it is good. I can't afford to buy high quality furniture, but I prefer to go without and save my money until I can afford better quality stuff that will last longer.

8 years ago

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Nicholas Cloward Salt Lake City, UT

Can’t really stand IKEA anything. It is cheap material and doesn’t last. The plastic dish ware stuff is ok and the furniture is easy and fun to put together. Big toys is all it is

6 years ago

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Julie Firkins Orem, UT

i have bought several items at ikea the quality has not been the best but the price is right. the atmosphere is fun youl can get decorating ideas,

9 years ago

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russbayles West Valley City, UT

For the ease of use ikea is a great idea, however their dressers and other furniture do not stand the test of time. Guess you get what you pay for.

6 years ago

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Roberson Salt Lake City, UT

Lots of different things to pick from. However it would be fantastic if they could provide better directions, written and illustrated.

6 years ago

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Aubrey Rentschler Salt Lake City, UT

I like the trendiness and the prices of their furniture, but it's not the best quality.

9 years ago

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Carter Merrill Pleasant Grove, UT

Ikea is not worth the time. The fact that you have to travel throughout the whole store is just plane ridiculous.

6 years ago