Name: Eargo
Rating: 4.6

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Verified Customer

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James Hein

They make me hear things I could not bsfore

6 years ago

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Jim Harms

Great value for the price. Excellent customer service.

6 years ago

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Lou Ligouri

Easy, affordable, and they work very well.

6 years ago

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Michael Finch

Lack of volume control from Eargo app. My Resound behind the ear aids work better for my hearing.

6 years ago

Reply from Eargo

Hi Michael. Everyone is very different regarding how they want to use hearing aids. Eargo hearing aids are designed to be cutting edge in many ways, yet extremely easy to use with a digital processor that doesn't require constant volume adjustments. However, if you want customization to the sound profiles, the Eargo app does provide customization and our team of hearing professionals can make even more adjustments for you in a remote fashion to easily upload into your Eargo hearing aids. That being said, we understand that everyone has unique needs and that there is no one hearing aid that is perfect for everyone.

Sep. 17th, 2020

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Verified Customer

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Darlene Olson Montello, NV

Polite & great Doctor & answere all questions.

6 years ago

Reply from Eargo

Hi Darlene. Thank you for posting the note! We're thrilled you've had a great experience.

Sep. 8th, 2020

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Steve Fox Comstock Park, MI

Great product, great support. Just wish it could make voices clearer in restaurants, but it's better than not having hearing aids.

4 years ago

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gene cochran Asheville, NC

One of the petals came off in my ear and it took an ENT to remove. And the petals are uncomfortable. However the sound is elegant and leaps ahead of the old Eargos

4 years ago

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Jeffrey h Beauchamp Fairfield, OH

Your people are excellent! I have only had my devices in for 2 days, neeed to adjust per my conversation with Amber today.

5 years ago

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M Turner Holton, KS

I wear them everyday for about 8 hours so far. I so have itching, But I have put sea breeze on a cotton ball and clean my ears and that seems to help.

6 years ago

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Bob 124noble Noblesville, IN

Great hearing aids for a fair price. I have had very good customer service who responds back in a timely fashion and are very knowledgeable.

4 years ago

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Morella

Limited range , service so so, other options better for less

6 years ago

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Jim Pennetti

They help to raise volume, but not clarity.

6 years ago

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GasDoc Knoxville, TN

Easy to use and very effective. Had a conference to attend and they worked great

4 years ago

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Bob Ravenscroft Phoenix, AZ

It’s wonderful to hear so well again! Great design: easy to install and very comfortable..

4 years ago

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William Jackson, TN

Better than hearing aids I have used in the past. Still adjusting to sound and distinguishing voices from background noise.

5 years ago

Reply from Eargo

Hi William. We're happy you've purchased Eargo hearing aids and allowed us the chance to improve your hearing. It's great our hearing aids are performing better than ones you've used in the past, and they will take a bit of adjusting. Please make sure to reach out to our support team if you need programming changes to your hearing aids or you need help of any kind. We can be reached at 800-615-9000 or you can email us at support@eargo.com with your full contact info. Someone will reach out to help from your email inquiry.

Mar. 23rd, 2021

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Victor Odessa, TX

Arrived on time, easy to follow instructions, the videos were a great help. Totally happy with them

5 years ago

Reply from Eargo

Hi Victor. This is great news! Thank you for posting this. We try and make the entire process of purchasing hearing aids easy - from beginning to after the purchase. Thank you for the feedback and please spread the word to friends and family!

Feb. 17th, 2021

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Allen Ocala, FL

Fast and easy screening, ordering and timely delivery of product. Excellent CS with Sandra, Au.D.

5 years ago

Reply from Eargo

Hi Allen. We're so happy that you're happy. We also agree with you about Sandra - she's a wonderful team member on our hearing professional staff!

Jan. 12th, 2021

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Ted Heilman Sacramento, CA

I can hear people walking behind me Almost went to bed with them Now I know how loud my voice was

5 years ago

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Steven K Palm Beach Gardens, FL

Excellent service and efficient and knowledgeable in their product

5 years ago

Reply from Eargo

Thanks, Steven! We appreciate the kind words and the opportunity to help with your hearing!

Jan. 5th, 2021

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John Cox Ranchester, WY

All of your staff Brandon Will and Paullette were of great help.

5 years ago

Reply from Eargo

Thanks, John! We're very proud of team and even more thrilled they were helpful to you. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program on our website.

Nov. 20th, 2020

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James Phillips West Monroe, LA

At this time my package has not arrive. All my contacts very helpful

5 years ago

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Carol McBride Sun City, AZ

I am loving the ease of use and performance!

5 years ago

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Helene Michele Craig Chalfont, PA

Terrific customer service. Great, easy to use hearing aids.

5 years ago

Reply from Eargo

Hi Helene. We're so happy our hearing aids and customer experience has met your needs. Thank you for taking the time to post this!

Mar. 22nd, 2021

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Anthony Ferrandino Willingboro, NJ

Fast response , knowledgeable,answered all questions

5 years ago

Reply from Eargo

Thank you for the comments! We're so happy we had the opportunity to help you!

Jan. 14th, 2021

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Rita Sakamoto ,

almost fell out of my ear. I am unable to adjust the program from 1-5. working on cleaning them!

5 years ago

Reply from Eargo

Hi Rita. We will gladly help you with these concerns. I have placed a request to have a Client Care rep reach out to you. We'll make sure you're taken care of!

Jan. 5th, 2021

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sid manley Pendleton, SC

Susan was Informative, kind, and understanding.

5 years ago

Reply from Eargo

Hi Sid. Thank you for the wonderful comment! Susan has been with Eargo over 5 years and she is exactly as you describe her. Thank you for allowing us to help with your hearing!

Jan. 5th, 2021

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Eric Lewis Battle Creek, MI

Excellent customer service for an amazing product!

5 years ago

Reply from Eargo

Hi Eric. Thank you for taking the time to post about your experience with Eargo! We sincerely appreciate the opportunity to help with your hearing!

Jan. 5th, 2021

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Bruce Shapiro ,

My heraing aids will not adjust or change program by double tapping either ear.

5 years ago

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Philip Encinia Scottsbluff, NE

Very easy! Great customer service. From beginning to end!

5 years ago Edited September 14, 2021

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Glenn Susalla Oak Creek, WI

I was very happy with the knowledge and courtesy thank you

5 years ago

Reply from Eargo

Hi Glenn. Thank you so much for taking the time to post about your experience!

Nov. 20th, 2020

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James Beyers Phoenix, AZ

Customer service and a really good product

5 years ago

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Albert Wood ,

They work with people to get them the help they need

5 years ago

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Tom Columbia, MD

Very nice hearing aids and great customer service!!

5 years ago

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Barbara Schatt Seattle, WA

Follow-up, courteous and serious response!

5 years ago

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Terry Anderson Smithville, TN

My hearing loss does not work with these aides.

5 years ago

Reply from Eargo

Hi Terry. Thanks for trying. I hope you find something that will work for you!

Dec. 30th, 2020