Name: Molina Healthcare
Rating: 1.5

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Coco Miami, FL

Avoid them at all costs! Their website shows a bunch of providers which don't actually accept the insurance. I think this is a scam so that they can be part of the Government Marketplace. It works fine as long as you don't get sick. I recently had to go to an urgent care facility which they list on their website as in-network and now they claim that the facility is not and declined payment. SCAMMERS

4 years ago

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Meleah Nunn Ann Arbor, MI

Molina Marketplace is terrible. Their website is not up to date. Their payment summary is not updated either. They terminated my insurance prematurely saying I owed money I didn’t owe. They then sent me a refund for some money I sent except for $113 that they say I owed that I didn’t. I contacted them multiple times before that. Their customer service is terrible. Despite the stressful situation, I’m glad I have a new and better health insurance now.

5 years ago

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Bob Columbia, SC

Horrible coverage. It actually covers NOTHING I have submitted. For example, my doctor had me do a sleep study for sleep apnea. Molina not only didnt cover my sleep study, but wrote me a letter saying although I have sleep apnea I don't qualify for coverage for a machine!!!! This coverage is the worst you can possibly get and NOTHING is covered. Get anything else... literally anything.

5 years ago

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jonesaw Houston, TX

Molina is a pathetic excuse for an insurance company. They cannot properly bill customers. It took them 2 months to get me info to be able to log in to get an insurance card. They excel at transferring your calls and putting you on hold for hours on end. They claim Memorial Hermann (is in network) in Houston, TX but almost none of the doctors at MH are in network. Do yourself a favor and pay the extra $20/month and use someone like BCBS or Etna.

5 years ago

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Mike Baldwinsville, NY

As a physician, I am routinely frustrated by Molina's unwillingness to approve appropriate procedures. They routinely deny things that all other insurance companies will cover. We are often forced to do peer-to-peer reviews with someone who is not connected to patient care, which is time consuming and insulting. Have had to threaten legal intervention to get things done. Stay away!!

5 years ago

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Say No To Molina Medina, OH

Horrible horrible insurance. If I could give them a zero I would. They do not care if you are in terrible pain they will deny a procedure even after they tell your dr its a covered procedure and your case worker also tells you the procedure you need is covered. Don't depend on this company to care about you or your loved ones. If you hear the words Molina Healthcare run!!!! Medicare and Medicaid should be ashamed to be associated with this company.

5 years ago

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jody albright Seattle, WA

Molina does everything it can to not approve tests and treatment for mental health issues, dementia, and potential Alzheimers. We have been struggling to understand the issues with a brain that has shut down in a few lobes and Molina will not approve the required tests and procedures to adequately assess the issues and define a treatment plan for the near and far future. It is such a sad, sad situation.

6 years ago

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Micaela Castanon Olympia, WA

Forget about Molina's promise to give you to cover prenatal care, they won't even cover an ultrasound and will go on to label it a radiology service! Also they won't cover immunizations without a doctors note... who does that for something everyone needs? AND they make you wait a month before letting you change doctors, even if you call and find out your current doctor was mislabeled by them, and isn't seeing any new adult patients. ugggg.

6 years ago

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Toby Dattoma Seattle, WA

My experienceMolina Insurance has been a total disaster. First, the staff there can't answer simple questions, and are also very dishonest. Molina failed me on getting enrolled, overbilled me, and lied to me over and over again. It takes at least 30 mins on hold to speak to someone, and once they're on the phone, they just tell a bunch of lies. Molina does not deserve even one star.

6 years ago

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IHateMolina Carrollton, TX

Scam. The coverage was terrible, limited on everything. Canceled in October 2018, but they kept charging me without sending me a notice. Come January 2019, finally got a bill for past months.... I called these people and canceled, even got a conformation. Now it's 2020 and have to file the month of January, and guess what. it lowered the amount I'm getting back on my income taxes. DO NOT GET THIS INSURANCE.

6 years ago

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S Blancas Houston, TX

WORTHLESS and deserve zero stars. I could never find a provider to fill my 84 year old mother’s diabetic shoe prescription and hearing aides. Every time I called, I would get different instructions which never worked to get what my mother needed. Additionally, they could not refer her to a dentist because they had none on their network. After more than a year of trying to get services without any success, I changed her to another insurance. I would NOT recommend Molina Health Plan to anyone!

6 years ago

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David Smith MD Mt. Pleasant, SC

I pay over $2400 a month for a Molina health policy for my family. None our doctors are covered, and none of our drugs are covered. Even with Prior Authorizations they refused coverage. Even a $17 cholesterol medication was denied. Unbelievable. On top of that every call to customer service means you are going to spend an hour on hold at a minimum. I can not warn you enough.

6 years ago

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Pam K Charleston, SC

Update on yesterday's post: No, she didn't call me back before her shift ended. No, she didn't call the pharmacy. Another 2 hour phone call today that I insisted on talking with a supervisor. He said I would receive a phone call by the end of business tomorrow! Ya right. I won't hold my breath. I asked him if I was going to get a refund for the at least 11 days that I have not been able to use the service that I paid for. He said, "NO" I will update if I actually receive resolution tomorrow.

6 years ago

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RANDY E Adams Saluda, SC

We took out Molina is was a lot cheaper. Bad mistake deductible was higher than quoted. Call to try get RX filled on the phone and half hour. I was past around. They couldn't get to South Carolina PHARMACY. Call back some problem. Only been with Molina 5 DAYS to long. We will not be keep this Insurance. Very UNHAPPY. Randy A. From South Carolina.

6 years ago

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David Mt. Pleasant, SC

My policy hasn’t even taken effect yet and I’m regretting my decision. Molina accidentally debited monthly payment twice. I’ve spent 5-6 hours on the phone (hold mostly) and have been told the money will be returned. It’s been 3 weeks, and not a dome has been returned yet. Missing $700 from my checking account makes it very difficult to pay my bills.

6 years ago

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Richard Clapp jr Marysville, OH

This company has a VERY strong urge to play doctor by forcing inappropriate drug trials on it's clients with their fail first and loves to mess with established drug regimens. Been on several for 3 yrs, everything in balance. Molina blundered in like a bull in a China shop. Took months to straighten out the mess Molina made and two urgent Care visits. They are not doctors, but sure think they are! Avoid.

6 years ago

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K Johnson Vancouver, WA

This company is a nightmare to deal with. I have spent hours on the phone trying to get a straight answer about what they will pay, based on my plan, for a minor surgical procedure. I have gotten misinformation and conflicting information, and outright lies. At over $1,000 per month for healthcare premiums, there is absolutely no excuse for this amount of complete incompetence !!!

7 years ago

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Rebecca L Mantei Spokane, WA

The only issue I have is that Molina needs to change their vision coverage provider. VSP is terrible. What good is it to have the exam covered once a year and not the lenses/frames. I am now stuck wearing a pair of glasses that are 4 years old until after the first of the year. I am completely embarrassed because I did not know and it is not explained in the coverage handbook that the lenses & frames coverage is every other year. Not impressed.

7 years ago

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RWig Albuquerque, NM

DO NOT GET MOLINA!!!! I had Molina for almost a year until I could not handle it anymore. The options for providers is little to none. Even to fill a prescription was a hassle due to them not being in contract with hardly any pharmacy's.. The worst part is the customer service, AWFUL. They are rude and not helpful what-so-ever. Even cancelling my coverage was a pain... They give you the run around for everything and never have answers. Very little options are in network for Molina, I do not recommend.

7 years ago

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Melinda Diamond Houston, TX

Horrible Insurance Provider. I feel I should have received a full refunds. They provide you a provider list. You have to call for 2-4 hours to only hear over and over. We don't take this insurance, but they were on the provider list. Terrible. Everyone needs to run. It was horrible. When you are sick, paying that type of money on a monthly basis, and you can't find a doctor. Terrible.

7 years ago

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Nicole Marie New York, NY

Ever since Molina bought out Affinity Health Plan it has been a horrible experience. They are denying everything and sending me bills from 2021. Avoid them at all costs. The most stressful insurance company ever! I miss the old Affinity Health NYC.

4 years ago

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Stephan Krasner Portland, OR

Molina is a complete scam. They charge you for service but deny every claim and intentionally lead you down a path that leaves you with the entire bill. They have no customer service number. They won't even provide you with a general doctor. Every doctor they refer you to is not actually in network.

4 years ago

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Pierre Schmidt Chicago, IL

STAY AWAY FROM MOLINA HEALTHCARE Could not wait any longer for prior authorization for medication to be processed. Company refused to reimburse me later if I paid the pharmacy out of pocket. In light of the above, it is clear that Molina puts itself first and the patient last.

5 years ago

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Cynthia Ladson, SC

DO NOT USE. THEY MISAPPLY PREMIUM PAYMENTS, THEN THEY WILL CANCEL YOUR COVERAGE FOR NON-PAYMENT, THEY DO NOT SERVICE THEIR CUSTOMER SERVICE NUMBER (ABSOLUTELY NO LIVE PERSON AFTER NUMEROUS HOURS OF HOLD TIME), THEY ARE NEGLIGENT TO ADDRESS AND RESOLVE ISSUES. ***DO NOT SIGN UP WITH THIS COMPANY***

5 years ago

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Dawuds davidpearose San Antonio, TX

the worst company I have ever dealt with. You better not have a job because dealing with them is a full time job. You will play your premium, they will say you haven't, and then your insurance will be canceled. You will then need to spend hours on the phone week after week trying to just get what you pay for

5 years ago

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Len Pawlak Tomahawk, WI

Horrible company! Totally unresponsive by phone and website. Unable to even log into my molina.com. Going to file a complaint with BBB and Wisconsin State Attorney General. This company is ripping off people and the government. They should be investigated which should result in their being taken off of the Healthcare marketplace.

5 years ago

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Tpr Poway, CA

Simply horrible. I cannot ever get my bill correct. My wife and I have been on the phone for hours with them. Trust me when you contact them you can guarantee the problem will not be solved, even when you think it is. IF I WAS YOU, GO ELSEWHERE.

5 years ago

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Bonnie winner Elyria, OH

They will not pay for my blood thinner meds. I had to go to the hospital for a blood clot and the insurance will not pay the hospital bill. They said I did not need to be in the hospital and i do not need the meds. Can not wait to get rid of them. Guess I had to be almost on my death bed before they pay for anything

5 years ago

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Jorge Calix Charlotte, NC

Terrible customer service. You can’t get ahold of anyone over the phone and when you finally do they are not helpful and careless. Their website is useless. I have been trying to change my primary doctor for the past two weeks and it seems like an impossible task. I hope someday I can book an appointment with a doctor.

5 years ago

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M D Carrollton, TX

It was so stressful dealing with this insurance company. I paid my premium on April 3, 2021 for May 1-31, 2021. On, May 7, 2021 the doctor’s office verified insurance and the insurance was invalid. I have called them 4 days in a row. I spent hours on the phone for four days and nothing being accomplished. Do not buy Molina insurance.

5 years ago Edited September 14, 2021

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Lee from WA Maple Valley, WA

I am brand new to this insurance and will be canceling it. I have questions and when I call the “customer service” number, I NEVER am connected with a person! I wish I’d known about their awful reputation before I signed up.

5 years ago

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Pinkflower Houston, TX

Wow ! I was interested in NEW coverage for 2021 and was going to pick Molina Healthcare so many NEGATIVES' about this Insurance Co., this is awful ! so now I will have to hunt another Med., Ins., Co. ! * looks like doctors are too far or NOT on the list / slow approval for med's. :(

5 years ago

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Barb Troy, MI

From a service perspective, they are terrible. You can't talk to anyone in the area that you need to. Authorizations are denied at a very high rate with no explanation. Most of the companies have stopped accepting this insurance or only will accept patients after auth has been approved which is too late in most cases.

7 years ago

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Pauline Miami, FL

Every test submitted for my husband and I by our doctor was denied. We have been fighting to get our prior authorizations covered but they refuse. We pay 1100 a month out of fear of not having insurance but Molina doesn't cover anything. We will switch next year for sure.

7 years ago

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phairest Dallas, TX

Incredibly difficult to even find a provider- the list Molina provides is always terribly outdated, clearly nobody is tasked with keeping provider list updated. Expect to spend a ton of time calling to verify coverage and only finding dead ends.

7 years ago

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Karen Torino Tallahassee, FL

I had Molina healthcare in a transition between insurances through medicaid and I would have problems everywhere I went. Either it was not accepted or it barely covered anything.

6 years ago

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Michelle Schow Saratoga Springs, UT

Molina has some great healthcare insurance coverage options. If you live in Utah, their network of provider is more limited than other insurance providers.

6 years ago

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Normm T Rancho Cucamonga, CA

Very terrible customer service the service agent give me a lot of promises went I call back a few days can't get the job done. and ended up I have to file a complaint to the Office of civil right.

4 years ago

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Teri Moore Herriman, UT

Terrible!! I have filed 3 appeals over 6 months to get a covered expense covered. I'm still fighting this claim. This is the second time I've had to appeal a covered expense this year.

5 years ago

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Mickie Adams Ashtabula, OH

This company is a scam. Dont waste your time or money. They transfer you and transfer you. Noone will help you. Worste company I haver ever worked with. Im getting an attorney.

5 years ago

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Lara Severs Ocean Springs, MS

This company is horrible. I have spent all day on the phone, just to register an account. All day, to find out that there is nothing that can be done. All you are doing is paying for service you have no access to.

5 years ago

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Maricela Leiker Victorville, CA

Worst insurance I’ve ever had. Please don’t get this insurance, but If you like not being covered anywhere, and being stuck with the bill through the balance billing loophole, this is the insurance for you!

5 years ago

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Craig Temecula, CA

Terrible customer service. Half the providers they list no longer take the insurance. After 3 months I have been unable to find a provider and have not been able to see a doctor. Zero stars

6 years ago

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Gabrielle Tollerson Cincinnati, OH

just out of the blue terminated my coverage..it's like they don't want to cover anyone..they take money from people but don't want to do what they're there to do. It's a scam.

6 years ago

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L Mills Houston, TX

I cannot find an endocrinologist or gynecologist who takes Molina. They will only take the Medicare package, not the Marketplace insurance. This provider list is a JOKE. I am just sick of this.

7 years ago

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Phil Denton Sugar Land, TX

The worst must expensive insurance I have ever used my cost have gone up 3X Terrible website No service I can't find a decent Doctor who takes Molina

4 years ago

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sophie do San Antonio, TX

I would do zero star if i could. DO NOT USE THIS INSURANCE !!!! this is the worst insurance company ever. they never pick up the phone and their website is useless.

5 years ago

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Brendan Prout

Customer service & phone system is horribly outdated, but the actual medical care is great!

6 years ago

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Joseph Presseisen Dallas, TX

If I could give zero stars I would this is a scam they won't cover preexisting conditions even though they say they do . I've been waited over a month

6 years ago

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Massie Dodd Charlotte, NC

I've been without an important medication for more than a month waiting for prior approval. Not good at all. If it's not generic there is to much hesitation

6 years ago