Ambetter
1.4
5.1
Overall Score
Mark Hamlin Auburn, WA
This is company is the worst. Today is 3/8/16 and I have been dealing with them since 12/5/15 to pay a claim that they should have paid in November 2015. It was a routine preventative maintenance procedure that is supposed to be covered in full with no deductible. That part they seem to agree with every time I speak to them as well as the letters I receive from them. They just can't seem to handle the part where they are supposed to send a check to the doctor's office.
I called in again today and asked to speak to a supervisor in the grievance department to find out why the claims have not been paid. I am told they don't know how to transfer me to the grievance department but will give me their supervisor. While supposedly talking to a supervisor I get the same line as before. The only difference was that she said that it is not possible at all for me to talk to someone in the grievance department. They will send the information to the grievance department and I have to wait. So I ask for that supervisor's boss and get Jasmin who for all I know is just another person in the cubicle next door who's only job is to answer the phone and give pre canned responses like everyone else that I have talked to.
What a monumental waste of time dealing with customer service at Ambetter is! Nothing gets done. The doctor's office still want's their money and my credit score is at risk because the doctor's office is going to send the bill to collections. Ambetter gets my money every month on a timely basis and I get nothing in return. Ambetter is the worst insurance company but unfortunately I'm stuck with them until the next enrollment process. I'm starting to think that it would probably be better for me to just cancel my policy, pay the doctors with cash and accept the tax penalty for not having insurance.
10 years ago
Jay Hoffman Round Rock, TX
I am 53 years old. Ambetter by Celtic is the absolute worst health insurance company I have ever experienced. They have challenged nearly every aspect of my care. My doctor's directions are irrelevant to them. They will not approve medicines that I have had success with for years. I have lost work due to illness waiting for them to ultimately deny filling my allergy medicine. Steer clear of this company. They should not be allowed to do business in Texas. In the next few days, I will file a complaint with the Texas Department of Insurance. I hope you will do the same if you are a victim of theirs. You will see this post in every social media avenue and online review site that I can find. Please share this to help your neighbors. #ambetter #ambettersucks #celticinsurance
10 years ago
Giselle Chang Hialeah, FL
This co. is horrible, my husband and I choose it thru the market place, after 2 months they cancelled his policy, however they been billing and receiving the payments, Market place been sending them reinstatements requests, we been doing conference calls, spoke with everybody there, no body knows what they are doing. there is not a supervisor who can give you a solution, every person we spoke with do an escalate supposedly to solve the problem, but nothing happen, meantime, insurance is no covering medicines, doctors appointment, been waiting for the reinstatement of his policy more than 30 days. this co. is a joke. but the take your money anyway that the only thing they do. no body do their job. there.
10 years ago
Aga Acworth, GA
Ambetter is THE worst company I have ever had to contact. Firstly, their automated payment system message is incoherent, and then cuts out. Then they make you wait on the phone for 40 minutes, then cut you off. I tried to register online, and it didn't recognize me as a member. No button to press for help. Then I call again, and try the phone payment... It just cut me off. I tried to get a human, and was then told after 2 hours dealing with this garbage that their offices were closed. Heaven knows what they would be like IF you needed to make a claim. Go with ANYONE else, but these people. It is literally, your life in their hands.
10 years ago
Gerard Jacksonville, FL
This company is ridiculous.
They have a listing on their website to show which providers accept Ambetter.
Literally 20 doctors later (all listed in their up-to-date list) I finally found 1 that accepts Ambetter.
Yes, I literally called 20 different offices that supposedly accept Ambetter(according to Ambetter) and only 1 said they did.
Scheduled an appointment as I was having some issues and they called me up a day before my appointment that they no longer accept Ambetter and I would have to pay everything out of pocket.
Since I am already paying for my insurance I really don't want to pay 100% of my health care needs as well.
About 3/4 of the doctors officers gave the same reason why they don't accept Ambetter: Ambetter does not pay them.
1 of the doctors listed is actually an acquaintance of ours and he told us from the beginning that he does not accept Ambetter and is unsure why his office is listed as healthcare providers that accept Ambetter.
When I called up Ambetter asking what nearest walk in clinic was available to see if I could get prescription medication for my breathing problems, they referred me to an office that's about a 4 hour drive away. Seriously Ambetter?
10 years ago
Mariya Seattle, WA
Please don't choose this insurance people!
I have never in my life encountered such a horrible company!
We had it for just a couple month and had trouble finding any doctor to take it.Their list of network is outdated, doctors that their website says take Ambetter told me they do not anymore and never will again and now I know why.One time I went to a doctor I got sent a 150$ bill even though it was a regular visit that I should only pay 1$ copay for. My husband is a diabetic.We ordered his medicine once and next order they refused to cover his syringes.A month ago we got fed up and requested to be disenrolled and receive a refund for the month we won't be using their services, since we paid ahead of time.They said we were disenrolled and will be issued a refund within 48 hours.We never did.Called again.The next person said it's not in the system but now it will be.You qualify for an expedient refund.Will get your refund in 48 hours.Nothing!Next person on the phone said we need to call Health benefit exchange to disenroll.That was new!Ok, we called them.Got confirmation for disenrollment. Same story. ..Nothing!Received a mail from Ambetter saying we have voluntarily disenrolled.But no refund still.Called again today.They say we are not disenrolled so no refund.I'm holding their letter in my hand that says we are and they say that we are Not disenrolled. Basically the point is they don't want to give us money back.
I have seen some mistakes done dealing with companies of all sorts, miscommunication, red tape, human error.But they were all resolved after a couple of calls. This however is Catch 22.
Not only they are the worst health insurance I have ever had but they also are playing tricks with those who want to exercise their right to take their money and walk away from a bad business.I'm not the kind of person to go out there and write a bad review based on my emotions but I would not want any other human being to get into this mess.Ambetter is a nightmare!
10 years ago
Jess Atlanta, GA
Ambetter overcharged my bank account over $500, and with overdraft fees from my other bills coming out, my account is overdrawn. They first told me it would take 30 days to get my money back. After calling the billing department numerous times and waiting on hold for about 2 hours total, now they are saying 3-5 days. That was Friday, today is Wednesday, and i still don't have my money. I requested a refund confirmation email so that I can give proof to my bank so that they will refund my overdraft fees. I was told it would take 3-5 days for the email too. And i still have not received an email. In the time it took the manager to notate my request, he could have sent me the email himself. I am HIGHLY dissatisfied with the way AMBETTER'S HUGE MISTAKE is being handled corrected. It has negatively impacted all of my finances and bill payments, so I hope anyone reading this will rethink using Ambetter. More like AmTERRIBLE.
10 years ago
mary Shannon
OMG, this company is the biggest headache you'll ever encounter, all the complaints listed here I have experienced! !! Every single one !!! Lucky I did find a Dr that felt sorry for me & treated me ! His staff called this NOBETTER ! I paid on 1st every month, was suspended every month, after 3 to 4 hours I'd be reinstated! I feel for anyone that gets on this plan !!! I was told to Call Obama! ! Once told they were to busy bn 1st excepting payments, they didn't have time to deal w complaints, call back middle of month !!!!!!! Grrrrrrrrr, I switched paying triple premiums, but peace of mind so worth it !!!!!!
10 years ago
kevin Helotes, TX
Ambetter should change it's name to AMWORST! Last year i experienced a mass in my nose that was possibly cancerous. It took two months to finally see an ENT because there were none in my area that accepted the insurance, even though their provider list shows several.
This year we signed up with them again but with a better plan hoping for better results. Two and a half months ago my wife was referred to a specialist by her PCP but again the ENT does not take Ambetter. Almost 3 months later Ambetter has not been able to find her an ENT that accepts the insurance.
I told Ambetter last year that it is deceptive to provide a list of providers that is inaccurate when they are aware of his fact. But this year they have the exact same list of providers. STAY AWAY FROM THIS COMPANY. We are canceling them and starting with AETNA in March.
10 years ago
Lucy Atlanta, GA
Terrible customer service. They tell Yoi one thing then do another. The billing department is the worst I have ever seen. They send the wrong bill for 3 months. I called and questioned it twice. I was told it was was correct so I paid the amount they were asking which was lower than my monthly premium. When they finally get their act together, they bill me for their mistake and tell me I am late on my payments. I can't say anything good about this company. I thought I was done with them. We did NOT select them for our insurance for 2016 yet they have sent us our cards and say we have paid through February. We have not paid them this year. The people here are incompetent and their computer systems do my work. On top of the billing issues, they raised our premium 3 months into the year. Are they even allowed to do that!? Stay away!! The price is too good to be true. Pay a little more for a better company. The lower price is definitely not worth the stress and hassle.
10 years ago
Gilbert Arriaga TX
Worst decision I've ever made in my life. There is not a single Dr within 100 miles of me that takes this health insurance. Before I paid they gave me 3 primary care providers one of which I had to choose for them to cover my medical expenses. After I paid I called the 3 Dr's they gave me and NONE of them existed at the numbers provided and when I tracked one down I found out they don't take this health insurance at all. It took this company more than a week to activate my coverage and they refused to cover the $100's of dollars of medications I had to pay for in the interim. Because no primary Dr's within 100 miles of me take this health insurance I am also being denied coverage for the specialists I need to see. In other words they took my money and gave me NOTHING in return and cosy my health to suffer in a way I can not begin to explain. I am laying here with a herniated disc, a torn disc, 7 bulging disc and spinal cord compression and because I paid Ambetter to be my health insurance company I can not see a Dr or get any treatment at all. I would not wish this on anyone. Please don't make the same mistake I did.
10 years ago
Jere Houston, TX
I have had nothing but bad experience with this company. When I called to get help with going to see a dr which shingles this month not a single dr would help me would of had to wait for 3 days before being seen. I even called on a Saturday to see if there was any dr or urgent care I could go to and I was on the phone over 2 hours with a rep that was no help at all. Then I called to cancel this plan by the 15th and was told that it was done even was transferred to health care gov and again told was done. Then last week get an email thanking me for being a member I called again and was guaranteed it was cancelled and not to worry. So guess what no it wasn't and they pulled out the funds from my account and was told it takes 7 to 10 business days to get the funds back. This is BS they sure are good at taking your money but worthless when it comes to helping you out when you need to use the plan. Never been so discussed with a health insurance plan.
10 years ago
Peter J Hall San Antonio, TX
The real problem with this company is less than 20% of the doctors in my city will accept the insurance. The ones who do take it complain about Ambetter not paying them, having to spend hours trying to collect from them and in one case taking litigation against them.
This is the same for blood work and imaging, the places Ambetter tells you accept their insurance do not. I personally believe that all of these places did at one time but got tired of not being paid so they stopped accepting patients with their insurance, one office staff member actually confirmed this to me.
Emergency room visits, that is laughable, you can only go to the hospitals that they cover. I live in San Antonio TX, with 15+ hospital brands. ONLY one accepts the insurance. Absurd.
Bottom line, if you live in a smaller city think twice about using them, odds are that you will not find a doctor that accepts their insurance, if you live in a big city and are pretty healthy you *might* have some luck. Caviet Emptor...
10 years ago
Miguel Gonzalez
My biggest complaint is that I have with ambetter is that for over a year and yet I am unable to find a dental provider that covers this insurance. It was a pain finding our current providers, the directory claims many available doctors, dental, and optical but 8 out of 10 do not accept Ambetter. By the way our zip code 78664 which in no way is a small remote city.
11 years ago
Jean Curran Alpharetta, GA
• Copayments are fixed dollar amounts (for example, $15) you pay for covered health care, usually when you receive the service
• Coinsurance is your share of the costs of a covered service, calculated as a percent of the allowed amount for the service. For example, if the
plan's allowed amount for an overnight hospital stay is $1,000, your coinsurance payment of 20% would be $200. This may change if you haven't
met your deductible.
• The amount the plan pays for covered services is based on the allowed amount. If an out-of-network provider charges more than the allowed
amount you may have to pay the difference. For example, if an out-of-network hospital charges $1,500 for an overnight stay and the allowed
amount is $1,000, you may have to pay the $500 difference. (This is called balance billing).
• This plan may encourage you to use in-network providers by charging you lower deductibles, copayments, and coinsurance amounts.
11 years ago
Review Source
Roxana Perez ,
I used Ambetter three years ago and I have no complaints. The prices were affordable and the network was easy to navigate. I had no issues connecting with the right professionals or to access any medication.
6 years ago
P. Palmer El Paso, TX
We just started using ambetter this year and have been very happy with our healthcare coverage. The only negative is that not as many providers take it in our area so it has taken us awhile to find new healthcare providers that we trust.
8 years ago
Stacy E McGrath Rome, GA
If I could give 0 stars, I would. This is the worst insurance company I have ever dealt with, and that is quite a feat. I am paying for a plan that says it covers services that they are actually refusing to cover. If I had just assumed that my insurance did what it says it does without calling them, I would've been stuck with a $25,000 bill. The customer service at this company is outrageously HORRIBLE. I could write a book on how terrible this company and their customer service has been to me. I would even go as far as to say that Ambetter is a scam, a total scam.
4 years ago
Maria Houston, TX
If I could give a 0 I would
This is review for Ambetter sunshine Florida
Has the worse physicians providing service , then not even preventative services like colonoscopy are covered .
Is very expensive for people like me that is self employed with good earnings but I get the service like if a homeless ..
Make yourself a favor and refuse to pay for this
Personally I just cancelled
4 years ago
anita aeverettconsolatore Ormond Beach, FL
It's a new insurance that hasn't gotten it together yet. I was hung up on 3 times yesterday within a 2 hour period trying to get a new neurologist since it took me 4 months to get an appt and 2 for an EEG they do not do on premises. All I wanted is where they're sending me so I can follow it up and get an appt.!!!
The prices and benefits will be great if they can get enough doctors to actually provide Healthcare.
4 years ago
james martin
I have Ambetter, with dental and vision, problem is nobody accepts it. They gave me a list of providers but none of them accept it. Some of the providers they gave me were actually nursing homes. Then my payment of $624, which is on automatic payment, was taken out twice on February 28th, my due date, and good luck trying to get them to put it back into my checking account. When you call them they say wait 7 to 10 days and check back. Not everyone can afford an extra $624 to come out and then wait 10 days to get your money back. It has been 9 days and still no refund. WORST EXPERIENCE EVER.
4 years ago
KateB Ashburn, VA
I have now spent literally 14 hours and 25 calls (I'm tracking them) trying to get a relatively simple problem resolved with Ambetter. I had no issues with them last year - I thought they were good. But I have a policy/billing issue with them now - WHICH IS ENTIRELY THEIR FAULT - and can't get it resolved. There are too many departments who don't talk to each other - and no way to get a manager assigned - you have to call into the helpline and start over every time. SOOOO FRUSTRATING. Take your business elsewhere - not worth it.
4 years ago
Michelle Sutherland Dayton, OH
Absolutely incompetent customer service! They will read off scripts rather than try to actually try to help you. They hung up more than once when confronted with a problem that they didn't want to help with. They demanded we get an urgent care to call them about a bill that was supposed to be covered by their policy because they said it was out of network when their website clearly stated it was in network. Stay as far away from this shady company!!!!!
4 years ago
Geannie Mitchell IA
Going into my second year, and not happy with Ambetter, I can't afford to pay high premiums, and need some physical therapy, but I have to pay 50% of the cost for each visit, I was told I could change my plan, but I explained that yes I could, but the monthly premium would go up, so it doesn't matter there's a no win either way you go, so I'm not getting physical therapy. Hopefully I can find something better next year
4 years ago
Amanda Royal Oak, MI
Do yourself a favor and pay just a little more for better insurance. I've learned quickly that doctors who are supposedly in their network are not actually in their network! Not only that, but they aren't accepting new patients even though the Ambetter site says they are. The search feature for doctors is a nightmare to navigate. Customer service has been terrible. I've been "disconnected" several times and when I do get someone on the phone they seem to not have an answer for anything. I can't wait until this year is up so I can go back to Blue Cross.
4 years ago
Bill Seattle, WA
Ambetter is totally worthless. Don't buy Ambetter insurance. If I could give 0 stars or minus stars I would.
They have wasted hours and hours of my life waiting on hold transferring me around and generally not paying. I'm going to fight them tooth and nail.
They make me so angry! I wonder how much (millions I'm sure) executives at this company steal from customers in the form of salary and benefits.
They offer you some of your insurance payments back in pots and pans or other trinkets you pay for if you take a quiz.
4 years ago
DocZemanek Ballwin, MO
Ambetter was authorized to take less than $200.00 from our account. They took almost $1,700.00 and are activity trying to keep the stolen money. We’ve called several times and are either moved from operator to operator or hung up on. Two of these overseas operators were caught lying to us about the situation. When a supervisor corrected the lie we were still given the runaround regarding the stolen money. They are an extremely frustrating and untrustworthy company regarding billing.
4 years ago Edited February 9, 2022
Lisa Harvey Newburgh, IN
Beware! A pre-authorization that normally takes 24 to 72 hours has now gone on so long that I have had to file a grievance. Now I am waiting again on an estimated date for resolution. I have spent hours on the phone with “health care managers” trying to get answers to simple questions. They seem reluctant to help. I’m unsure if this is due to lack of knowledge/training or the language barrier with English as second language managers.
4 years ago
Peter Tomczyk Fenton, MI
Same like most others complaints - network list not accurate at all.
Isn't a SCAM to tell lies about provided services then charge money for it and then not taking the claims?
We were looking for a podiatrist and out of 4 local ones listed in Ambetter network one only said that "they should be covered ,if are listed in the network list". Month later found out they were not. .... STAY AWAY FROM AMBETTER! We're out and being smarter with our choices of insurance for the future...
4 years ago
niccole rietveld McHenry, IL
It is so hard to find a provider in network with Ambetter. Their website does not have accurate up-to-date information on the in network providers. I have reached out to 6 of the providers and none of them are in network or are taking new patients. Also, Ambetter customer service agents speak horrible English and instead of transferring you to a supervisor when you ask, they transfer you to the marketplace where you can not get help. All in all, I feel like this is horrible insurance with horrible customer service and I would NOT recommend them!
4 years ago
Tricia Cavanaugh Utica, MI
I was contacted by an Ambetter "rep" and told I could qualify for a $25/month plan. Of course I was interested in receiving more info & gave her contact info.
She also gave ME contact info.
Her line remains unanswered.
Since, they have removed cash from my bank account. I NEVER gave them banking info! How did they do this???
Attempting to get legally-required Plan Documents, such as Plan Description and SBC.
These reviews don't give me much hope...
4 years ago
RiverPure Soap Company
I have been very ill and even though my doctor called and talked to the authorization "nurses", they still turned down my much needed CT of the abdomen and pelvis that was already scheduled. Now I have to wait weeks in a pandemic for an ultrasound.
This is the second time that they have denied a much-needed medical test that my doctor insisted that I need. Worst insurance company ever. If you have any choice at all, do not choose Ambetter. Your life may depend on it.
4 years ago
Josh Wilson Cambridge, MA
Just wrapping up my first (and last) year with Ambetter.
Total amount paid to Ambetter in 2021: $3777.96
Total amount paid out of pocket for healthcare in 2021: $861.16
Total amount paid by Ambetter for healthcare (or anything else) in 2021: $0.00
Ambetter could have given me some solid gold ID cards to hand over with my cash every time I needed to see my doctor and they'd still be making out like bandits. No, not like bandits. They are bandits. This is theft. I've been robbed.
4 years ago
Sloan Sells Michigan Portage, MI
I really don't give them one star. It's a racquet cheating the members! How they do it is saying a hospital or facility is IN Network.... HOWEVER the doctors in those facilities ARE NOT IN Network...therefore they won't pay. This coat me money. My husband's knee replacement was cancelled. And now, I can't even have a mammo this year because of this. Bronson Hospital that does the mammo is in etwork but not a single radiologist reading it is in network. So therefore if I had it done I would have to pay the radiologist.
AMBETTER IS A SCAM.
4 years ago
Michelle Cappellazzo Avon, OH
You get what you pay for. I'm leaving Ambetter a very unsatisfied customer. The representative kept me on the phone for over an hour just to tell me they couldn't find a plan for me after my husband passed. I would rather pay more than deal with an unprofessional company for my children's health care needs. I think it's important to share my experience as a dissatisfied former paying customer. Keep looking !!!
4 years ago
daniel callarman Atlanta, GA
Im not sure what exactly Ambetter is? When I went to find a doctor on their site they only provided me with 3 urgent care facilities. When I went to the urgent care facility I had to wait 4 hours to be seen at which point they told me I had to go to the ER. Went to the ER and they said if I was admitted to the hospital that my AMBETTER insurance would NOT cover the stay. My monthly premium is 582.32. Who can afford that and who actually takes it? Nobody knows? Horrible insurance don't do it.
5 years ago
Alexandra Musca Marietta, GA
I have been trying for over a month to request a refund. I was told I will receive a check in June. Here we are at the end of July, the check was not even requested, what about shipped. Each phone call gets “disconnected “ and nobody returns the calls, even if they ask “for a phone number in case it gets disconnected “. Laziness at its finest.
5 years ago
April Paulk West Palm Beach, FL
They say I have a 7,450 deductible out-of-pocket and I can't even get my MRI Doppler or x-ray of my hip or leg..... I never had to deal with things like this it's been 3 years when my knee went out on me it took 6 months for them to authorize and approval for me to get an MRI of my knee...... This insurance sucks you'll lose your life before you get help
5 years ago
Megan S.
The absolute worst customer service!! I have been getting the run around for almost 6 months! It took 3 months to have my plan canceled. Now it it taking almost 6 months to get a refund check all because of an address discrepancy, which I have changed the address multiple times. Every time I call I get someone different and they always tell me something different, and now it has turned into a blame game. Ambetter is blaming marketplace and Marketplace is blaming Ambetter and I’m getting no where!!
5 years ago
Linzey Alaina Cincinnati, OH
I would give zero stars if possible. I absolutely have never dealt with such a horrible health insurance company. My son has a lot of healthcare needs and they would deny EVERYTHING he needed.. hospital visits were denied and found to be “not medically necessary”, as well as physical and occupational therapy sessions and check ups with his specialists. Do not get this insurance. They shouldn’t even be in business because they are completely useless!!!
5 years ago
Mikey Parks Los Angeles, CA
I had misleading balance readings in my account and was then punished with massive late fees. Specifically, the balance in my online account said I owed zero dollars for a couple months due to "premium tax credits". A month later I checked back in to find a $175 charge (I'm generally paying about $60 per month). I wasn't able to call customer service because it was the weekend, and the NEXT DAY the charge reads $275. I finally got customer service on the line, who acted like I was crazy for being confused. I cancelled my policy.
5 years ago
JohnHammond Chicago, IL
The company's network consists of all the most ghetto doctors and dentists in your neighborhood. They have issued me statements that I didn't pay my monthly premium and the website will show my coverage is slipping, yet I am enrolled in auto pay and payment had already been charged. I have even requested ID cards multiple times and have yet to receive anything. I'm switching off Ambetter at the soonest possibility.
5 years ago
Barbie St Louis, MO
If I could give a zero I would. I signed up for Ambetter because the provider I had been seeing was listed on their web site as being participating only to find out when needed the doctor was not. When to yet another clinic in my area who was supposed to be participating according to their web site finding out they too are not accepting Ambetter. I live in a very rural community with not a lot of options. Choosing Ambetter because your doctor is shown as participating and then they are not is fraud.
5 years ago
B Chestnut Philadelphia, PA
DON'T DO IT. 0000/10. awful experience with women's health issues. They do not cover OBGYN's, birth control, literally nothing. I have been on the phone with customer service for hours on end with absolutely no resolution to anything. You might as well just take the cash in your wallet and throw it in the garbage when deciding to enroll with Ambetter. More like I amWORSE off.
5 years ago
Victoria Chase ,
A supervisor for Ambetter is on vacation and we need critical care. Ambetter does not have a back up plan for the supervisors work load? I need a surgery and they told me they don't check their messages but once a week. Unprofessional, awful response time, Centene should not have laid off those employees in February 2021. Get your work done so we can get healthy AM NOT BETTER.
5 years ago
Brandon Berwyn, IL
I have Ambetter of Illinois HMO as of 2021... and what a year of hell this has been. Need a new doctor, dentist, or specialist??? Get ready to spend literal hours to trying to find a doctor that takes the insurance. Their directory and support is useless as they cannot distinguish who takes the HMO or not... which is not many. The dental is managed by some company called Ensure which I have never heard of... and guess what, neither have most dentist offices I've called.
DO NOT GET AMBETTER..... you will regret it. Worthless.
5 years ago Edited October 6, 2021
Roqui ,
I have been on the same ADD medication for 7 years changing to better and after a week of handing getting a prescription I still don't - no I can't I call in every day they ask me questions like "did you ask your Doctor for the pa and mba and a pb, " no I don't want any of those things are. They are terrible I have been on the phone every day for the last 5 days on hold for hours and when I write them they say " just call we'll straighten this out "
5 years ago
Allan Iturbe Bigelow, AR
I don't know where to start, I've been trying to cancel for the last 3 months that I've been getting invoices, first I never signed up since I already have insurance through my employer, then every single time I call to cancel I get transferred numerous times and end up in what they call the marketplace which says I don't have an account with them, so I call customer service and start back in the same loop.
5 years ago
Harold Kansas City, MO
They are a joke. They advertise that their plans are affordable. How is $2500 per month premium for my wife and me, $3500 deductible for each of us and a 30% co pay affordable? I had to pay roughly $37,000 out of pocket each before they paid for both of us. Obamacare at its worst. Now they are trying to sell Medicare supplements as Allbetter. They out to be shut down.
5 years ago
Riley Phipps Lubbock, TX
The only positive thing I can say is that they have a cool rewards program. They have a lack of even basic providers and I haven't been able to get the urgent treatment I need to be able to walk. They never call you back or follow up. I've been waiting for months and no one is interested in helping. Don't make my mistake. Pay a little more and get insurance that providers will accept.
5 years ago
