Primary Arms
Is This Your Business?5.0
Author: Kalicia Bateman
Primary Arms is headquartered in Houston, Texas and has been in business since 2007. According to the company’s website, Primary Arms strives to provide “fast shipping, competitive pricing, and world-class customer service.” Primary Arms carries over 200 popular brands including Brownells, Daniel Defense, Beretta, Sig Sauer, and more. The company also has a vast selection of firearms, accessories, ammunition, optics, shooting gear, and gun parts available for sale on its website.
Top Ranked Companies
The Good
- Large Online Product Selection
- Fast Shipping Times
- Warranties
- Customer Service Options
Large Online Product Selection
Primary Arms has an exceptionally large online product selection. They offer over 500 firearm products including everything from handguns to rifles, rifle-style pistols, and shotguns. The company also sells over over 100 ammunition products that customers can choose from. Additionally, the company sells apparel, batteries, quality optics including red dots, shooting gear, shotgun accessories, various gun parts, and tools and cleaning equipment. Each item on the Primary Arms website has a detailed description of features along with customer ratings and reviews.
Fast Shipping Times
The company’s easy-to-navigate website states that most firearms are shipped fairly fast depending on the day and time of day the product is purchased. Many of the orders have same-day shipping disclaimers on them. Most online firearm retailers have 2-day or longer shipping times which makes Primary Arms potential same-day shipping a bonus for customers. Primary Arms does, however, include a disclaimer on each item that explains that some “FFL items may take longer to process” than other orders.
Warranties
Primary Arms offers a limited lifetime warranty for many products sold on its website. The limited lifetime warranty covers things like manufacturer defects, normal wear and tear damage, as well as materials and workmanship problems. Products that are not limited lifetime warranty products will most likely have a one to three-year warranty which is still better than what some other online firearm retailers provide. All company warranties will cover open box, blemished, or refurbished items in addition to other product complications. Primary Arms clearly explains on its website what type of warranties it offers and what those warranties cover.
Customer Service Options
The company has a few options for customer service contact that customers can choose from. These options include email, phone call, fax, or in-store customer service help. Primary Arms has a dedicated webpage that customers can turn to in order to receive customer service help. Customer service is available via phone call Monday through Saturday.
The Bad
- No FFL Locator Tool
No FFL Locator Tool
Primary Arms does not appear to have an official FFL locator tool on its website. Several other online guns and ammo companies provide this type of tool which helps customers, especially new firearm buyers, find the nearest FFL dealer.
The Bottom Line
Primary Arms offers a great selection of products including firearms, accessories, ammunition, gear, and more. This product variety can be useful for those looking to make all of their shooting purchases in one place, at one time. Additionally, Primary Arms offers potential same-day shipping times depending on the item and date that item is purchased. The company also offers one-year and two-year warranties along with a lifetime warranty option for many of its products. Unlike many other companies in the online firearm retail industry, Primary Arms does not seem to provide an FFL dealer locator tool on its website.
Jarrod VanBrocklin Abilene, TX
6 years ago
