GrabAGun
Is This Your Business?4.2
5.9
Overall Score
Chuck
My transaction was canceled by their system and reported as possibly fraudulent. I spoke to someone on the phone and they told me to email a copy of my driver's license and credit card confirming my identity. I did so immediately. I just got an email from "Alex" stating they still couldn't approve my transaction. Using my Amex guarantees me that my transactions will always be honored as well as always being protected against outside attempts at fraudulent transactions. I get the impression that this company is poorly managed and lacks the business integrity to go above and beyond for their customers. I would strongly suggest going elsewhere for your business.
4 years ago
Matt Fulmer Boiling Springs, SC
On Tuesday 01/04/2021 I ordered a Tripod. Before ordering, I called to confirm the item was in stock. They confirmed it was. After I ordered, I received an email telling me they would send another email once the item shipped. Friday 01/07/2021 I had still not received the email. I called. They told me something about an off site warehouse. Something about the off site warehouse had to ship it to them and then they'd ship to me(I found this odd). I asked why not just drop ship from the off site warehouse. His response was that's just how they do it. I requested a refund. They processed the refund but told me it would be 7-10 days before the refunded money would be back in my account. So, before doing this review, I went back to the grabagun site and acted like I was going to purchase this same item. 3 pages in to acting like I was going to buy this item and it says nothing about it taking a 5-7 days before they ship. THIS WAS MY 1ST AND LAST TIME I'LL EVER DEAL WITH THESE MORONS. Buyer beware.
4 years ago
Review Source
Azz San Antonio, TX
I have bought 6 weapons from grabagun.com. which all went well. But service and attitude of employees at their copple store deteriorated. Then the pandemic hit. They doubled if not tripled their prices on everything. I sent them an email voicing displeasure in the price gouging. They terminated all sales with me because of it. Even now. They still won't sell me anything on line. I guess I should have not held back the swearing!
5 years ago
michael Cedar Rapids, IA
Horrible customer service (tried to extort money from me). Threatened me due to the fact they don't know how to conduct their own business practices. Buyer beware, FFL licensee beware. Left me a 1 star review because he lost a sale and it cost him money. This whole transaction was between grabagun.com and their customer. Now I receive a 1 star review because of their negligence. Policies are put in place for a reason. Sorry you don't understand that. Better call ATF and report the firearm stolen lol. I will no longer conduct any business with grabagun.com. I will tell every customer I have not to conduct business with the as well!!!!
5 years ago
Country Boy ,
I purchased magazines in the past from grabagun.com before ordering i called them and explained the handgun that i have to make sure i got the right magazines and they shipped them to me.
I purchased prob around 40 mags for various guns and the 1 handgun that i called them on to make sure i got the right magazines, well they sent me the wrong magazines 5 of them and after talking to them on the phone the REFUSED to refund or exchange these magazines.
I could understand if i had not of called them.
PLEASE do not buy ftom this store or you may get the same results i did.
I still have the 5 mags and have no use fir them, that was over a 100 dollars they took me for.
I will let the internet community know of my experience with grabagun.com hopefully you dont get done the same way they did me.
Thanks a lot grabagun.com i will never order from this bogus place again.
5 years ago
adlerhorst McDonough, GA
I have bought items from them, and they will solicit a review. But when you post a detailed and truthful review, they won't post it (which was a 4 star review). I noticed too that some of the guns they would ship out were not inspected, and some seem to be blemished (i.e. the front sight is askewed, some blemish on the gun) and when confronted with the oversight, they will always disown it and throw it at the manufacturer --or even the FFL dealer where obviously they have to ship it first. A query about a certain pricey knife that's well over $200 and they won't research an answer and asked me to contact the manufacturer. You're even paying for the shipment and the item will take an eternity to get to you (the usual excuse?---COVID19).
6 years ago
Brian Carter Dallas, TX
Terrible services, purchased a $1,000 firearm waited two weeks For them to reach out to let me know they received it I had to contact them first I was never called or emailed they said they had my firearm for over a week smh, so I went to pick my firearm up it was delayed which is understandable so I waited until I was contacted, waited 3 weeks! Contacted them again asking how long will the delay take and asking about refund option & how the process works. I was contacted by email with a closed order and a refund which I never committed to refund, emailed them back they told me the order was closed.. terrible customer services...
6 years ago
Al McGee Burlington, IA
First, they charge you to ship magazines then place them in the box containing the gun that ships to your FFL. So you are paying TWICE to ship your items. More $$$ in their pockets. I let that slide. Three times. Last time I sent the mags directly to the house. And now, they charge Missouri buyers tax even though they are in Texas. I had a gun and two mags in the cart ready to check out. Tax killed the deal. Won't be buying from them again. I have used gunbuyer in the past and will continue to use them since they don't charge tax. Goodbye, grabagun.
6 years ago
JSG ,
I hadn't bought a gun from them in a few years, and was surprised when they told me I couldn't pick up my firearm after three business days past the initial NICS check. Having had a clearance in the military, my checks are almost always delayed. When I asked if the law had changed, they said no. When I realized it was them who had changed THEIR policy, the guy said (get this), "It's cause if I sell a gun to someone who wasn't supposed to have it, I'd have to track down the guy to find him and get it back." Total crapola. I wanted to ask him to show me what ATF law mandates that, but already knew the chances there actually was any such law would be slim to none. I told them I wasn't gonna let them use my money while they helped infringe on my Second Amendment rights, and cancelled the transaction. Bought the same weapon from Buds and sent it to an FFL here in Dallas, and got it after the 3 business days. Cost me an extra 10 bucks.
6 years ago
Disappointed Clarksville, TN
My experience was positive to start but gradually got worse over time. Customer service is rude and it is my belief they sold me a used gun for new in the box gun. The gun malfunctioned at the first range fire and I contacted the manufacturer, described the issue and gave them the serial number was informed that gun had been sold over a year ago.
I had been on a wait list to get this firearm and waited over three months before they notified me it was back in stock. Hard to believe I waited for three months to get a firearm sold over a year ago. Grab-A-Gun customer service did nothing to help and continued to say this was a new in the box handgun. The manufacturer eventually replace the firearm after it could not be fixed, after two trips back to them. It is my opinion they knew this was a damaged, returned firearm and sold it as new. I will not do any business with them again. Customer service is worthless.
6 years ago
John McGrath Brockton, MA
Great experience with GrabAGun! Springfield Armory magazine was shipped promptly and arrived in perfect condition. Thank you and I look forward to other purchases.
6 years ago
M Zondo Queen Creek, AZ
I ordered the Mossberg 930 Combo Black 12 GA 24" / 28" Barrels 4Rd and an extra Mossberg 93030 930XBL 12 24 FR barrel and a TacStar Magazine Extension total $837.00 and I specifically asked the associate if these barrels were ported and he assured me that they were and said he even matched them through the Mossberg site. Well I received my order and to my disappointment they were not. After calling and speaking to two people one the assistant manager (they said) at Grab a Gun I was basically told "Oh well" there is nothing we can do about it even though it was there mistake on my $837.00 order. The assistant manager wouldn't even offer me any compensation for the mistake on my $837.00 order all he did was say there is nothing I can do and stayed silent and said ok.
I would never do businesses with Grab a Gun again and I advise anyone else be not to and if you do be careful on what you order you may not get what you ordered.
6 years ago
Jonathan Redondo Beach, CA
I've guns from GrabAGun and the last purchase was a total disappointment.
I'd talked to Landon the manager who seemed to want to be helpful, but when the last revolver jammed soon after my purchase from them, I contacted Landon again via his email and he never got back to me.
That's not service in my opinion, and I will definitely not purchase again from this dealer.
Regardless of whether we come to an understanding about a problem from my purchase from a dealer, I expect at least a reply when things go wrong, not to have Landon or GrabAGun "wash" hands of the issue by ignoring me.
From this point on, they can ignore my money.
7 years ago
Will San Gabriel, CA
First was good, because occasionally they have some mags or parts that is cheaper that other websites. Then I start to realize their slow but expensive shipping cost. What really gone bad was one time I ordered some mags from them and due to the legal situation change, I cancelled that order the second day, within 24 hours. They told me they will charge me a restock fee. The problem is the order is not even shipped yet, nor any shipping label created. Who could understand where this restock fee come from? It's only a few bucks, but it's purely unfair. So I call my CC company and disputed that few bucks. The next time I order something from them, they clearly told me that under their GENERAL MANAGER's decision, they don't want to do any business with me anymore. What a smart GENERAL MANAGER, refusing a customer who spends thousand of dollar on them annually for a few bucks dispute. What I can say? At least they replied my email and let me know right? Gosh.
7 years ago
Efrain Marquez Tampa, FL
Listen and heed to the warnings of the other complaints. First time purchasing from GrabAGun and the last. Purchased a gun yesterday afternoon 3/6/19 and then decided this morning 3/7/19 that I didn't want it and actually wants a different more expensive gun. I was told by the gentleman who answered the phone that a label has been produced. Ok so what does that mean? I was told that a shipping label was created and if I wanted to return the gun it would be a 15% restocking fee. So I ask... it was printed no less then 2-hrs ago, the gun is probably still in your store. I was then told "It doesn't matter if it's in the store or on the UPS truck, if the label was printed then the 15% would apply" So 15% to put a gun back on the shelf of the store that it's already in and probably still on the shelf? Come on people really? GrabAGun needs to GrabALife. Highly disappointing in this company. Welp this is a 1st and last for me. Buyer Beware, I took time out of my day so that you can be warned.
7 years ago
Paul Bartlett, IL
My salesman was great, very knowledgeable, polite,and patient. Placed my order at 4pm on Monday and had my purchase at my ffl dealer at 11am on Friday. Great service.
7 years ago
JQuest Wilson, NC
Grab a gun may price a weapon $20-30 bucks less than market...But once they add SALES TAX (none of my other do Northern,KU guns...) and if you want to do a lawaway there is ANOTHER $30 FEE...( none of my dealers charge a fee..heck Loftis Guns give ya 8 montgs to pay no fee) Last the $7.99 shipping...sounds cheap, but once you check most large dealers ship to your FFL for FREE...so just another add on!!!! To get the GRAND TOTAL for the $20 bucks better price...with tax say $100,set up FEE $30 and the $7.99 shipping FEE !!!! You just over paid $138 to save $20. Plus Grab a Gun wont tell you about the SALES TAX...it just appears on your INVOICE like a VC coming out a hole..
7 years ago
T Vance Crossville, TN
Hands down the worst customer service I have ever had!
ordered 3 magazines for my rifle received them a week later opened the magazines which were factory magazines for my rifle and they would not feed in my in my gun. I called grabagun and told them specifically that I had received the magazines I know they were the correct one because the model number was on the packaging I had opened them up and tried them and they would not feed the service rep said no problem send them back so I packaged them up paid my $8 return shipping and sent them off a few days later I received an email stating my return had been rejected did not tell me why just that it was rejected so I called the company back and some punk kid on the phone told me his boss had made this authorization so I waited on the phone for 10 min and he comes back and tells me that due to my package being opened they would not except the return. so I said wait a minute I call you and told you exactly what is wrong evening stating to you that the product had been opened and you wait until I return it to tell me that you wont except an open package? I said what about the money I paid for the return shippment? he stated that it wasnt his problem and that due to them being opened they wouldnt except them. I stated that someone in your return dept gave me a return number so someone must have thought it was ok. He said well it wasnt him so he dont know who it could have been. So now they are returning my magazines to me. So beware to anyone looking to buy anything from grabagun there customer service is terrible there employees are very rude and misleading I will never buy another thing from them and I would advise anyone else to do the same.
7 years ago
Rickey L Goodall Portage, MI
Ordered Thursday evening, a new pistol. Sent out Friday 2 day UPS. Delivered Monday to my FFL. Smooth, easy transaction. And also the best price I could find!
8 years ago
Paul Robinson Southampton, NY
About four months ago I attempted to order an item that was “out of stock” and asked to be notified when the product was back in stock. This is iitself a bit misleading, as the item was new and had never be in stock before. It should have been labled “unavailable.”
Within four minutes of receiving an email notice that the item was back in stock, I placed an order, my credit card was charged, and I received confirmation that the order was placed. I also received an acknowledgement of the order and notice that the FFL info was received.
Three days later I received another email that due to an error in inventory, my order has been closed and funds were being refunded.
I spoke to the manager, Aaron, who informed me that this is a common practice of on-line stores, and that they have no mechanism to fulfill my order when they receive their next shipment.
8 years ago
Tim Collins Dothan, AL
Buyer beware when dealing with Grab a Gun. Sale pricing does not match actual pricing. Shipping is a joke because of their computer system or employees not sure of which. Customer service does not exist. Tried to buy a pistol based on a promotional email. Could not get the correct price to show up when I placed the pistol in the cart on their web site. Gave them a call the next day. Was informed that the email had the wrong price and that they would not honor their mistake, (no retraction for the wrong price was sent out). After a quick search found that their price was 8 dollars cheaper than the other sites I buy from. My mistake, I went ahead and ordered the pistol while on the phone. Was informed that their computer system sends out random emails stating that your order is not complete, and you need to provide FFL transfer info. I was instructed to disregard these emails. So, I disregarded the first 3 emails. Finally, on the 4th email and 1 week later I called. They had no record of the FFL transfer info I had given their sales rep and I even had him repeat it back to me ensuring that it was correct. Talked to a manager who could have cared less about the problem. I asked for the pistol to be overnighted after waiting a week because of their mistake. Was informed that Grab a Gun does not offer overnight shipping. So, after being mislead by their email, sales reps that fill out their own order forms incorrectly, waiting a week to find out they had made a mistake, spending 45 minutes on the phone and a manager who doesn’t care about customers I canceled the order. Saving 8 dollars is not worth dealing with these guys.
8 years ago
Mike JD Waterloo, IA
The best online gun store so far. I did business with other online stores that sells guns, but no one exceeds the expectations like Grab-A-Gun. Keep up good work!
9 years ago
Lawrence
I recently purchased a Smith and Wesson M&P 15-22 sport rifle. The price was very good but the customer service was terrible. Even though my FFL dealer has a Colorado state exemption and was willing to take delivery of the rifle with the manufacture included magazine and make the appropriate modifications, Grabagun refused to send the rifle with the magazine. They also refused to replace the 25 round magazine with a 10 round magazine. It's my feeling that they "stole" my the included magazine and refused to replace it.
I asked the manager to speak with his supervisor. I was told that his supervisor was the owner of the company and was never around. However, I was assured that my request would be sent to the owner. It has now been nearly 2 weeks since then and I have yet to receive any response at all.
I have made several purchases from Grabagun over the past several years, but I doubt that this will continue based on my recent unpleasant experience.
9 years ago
Jeff Midlothian, VA
Shipped out the item in less than a half hour of me placing the order. Fastest I've ever see a company do that. Came promptly on time and was a great experience overall.
9 years ago
Russell Brunning Orlando, FL
BOUGHT A HI POINT 9MM CARBINE... BEST PRICE IN TOWN. ALSO FAST DELIVERY AND GREAT CUSTOMER NOTIFICATION OF STATUS. COULD NOT ASK FOR ANYTHING BETTER. GETS THE AAA+++ RATING
9 years ago
Moe
Firearm arrived very fast ordered it Thursday 3pm it arrived Friday 1pm however did have an issue with my card having funds on hold for over a week manager was unwilling to submit the forms needed to help get my money back on card even though the firearm was purchased already.
9 years ago
Mark Brannon Bath, ME
My third pistol bought from GrabAGun. 3 times with perfect performance. 2 days to ship, then next day delivery. It doesn't get much better than that.
Mark B.
9 years ago
Larry Johnson League City, TX
Pricing is always competitive. Shipping is very quick, and I always have the tracking information to know where my order is at all times. I have never received cheap crap from this company. Easy to deal with.
9 years ago
Brian Nunez Covington, LA
I recently purchased the Savage 6.5 creedmore. Absolutely love it. The price was great, delivery time was prompt. Definitely will continue shopping Grabagun.
9 years ago
Paul Stoick
The fastest shipping I've delt with. Placed the order on Wednesday evening, it was at my FFL by noon Friday . Hard to beat a Remington R1 1911 for $400.
I bought two!
9 years ago
Kenneth Brown Cocoa, FL
Fast shipping and a great price on the mags I ordered. Many sites were out or super high priced, Grab a Gun had them in stock with a price no one could beat.
9 years ago
Ron Ennis, TX
Excellent service. Ordered at 1:30 for store pick-up, and received e-mail at 3:30 that order was ready. Excellent price. Will do all my gun purchases at Grabagun. Thanks
9 years ago
Daniel Rodriguez Camp Lejeune, NC
Very fast delivery, placed my order in the morning was already shipped out by the end of the day. Product was exactly as described, will buy from this website again.
9 years ago
Larry Fletcher Coudersport, PA
Have now made3 several purchases from Grab A Gun, and all have been very satisfactory both in pricing, quality of product, and packaging and low shipping costs.
9 years ago
Scott Thomas Clarksville, TN
PMags were just as advertised and at a LOW price and arrived much earlier than expected. Much appreciated, will definitely do business with Grab A Gun again.
9 years ago
Daniel Camiolo Highlands, NC
So easy to order and amazingly quick. I ordered after normal business hours, it shipped that night, went from Texas to NC in 2 days. These guys will be my go to from now on
9 years ago
thomas huntebrinker Rocky Mount, NC
grab a gun have the low prices of all inter net and retail store. with items in stock. the best part is fast and low cost shipping. I do a 100 % buying with grab a gun
9 years ago
Steve
GAG is the best. Placed my order on Monday evening and my new Walther PPQ was delivered by noon on Wednesday. I'll be purchasing more in the future from GAG.
9 years ago
Richard Tampa, FL
A great purchasing experience for item I was interested in. Item arrived in 4 days (sooner than expected) in pristine condition. All expectations were met and exceeded. Well done Grab A Gunn!!
9 years ago
John Tomaszewski
Received it so fast, my waiting period wasn't even over by the time it arrived. I just wish the actual pistol was as good as grabagun but that's another story(kahr ct-9)
9 years ago
Brian May Spring Hill, FL
The pistol arrived quickly and in perfect condition. I found the entire buying experience easy and without worry. I have only had this pistol a week and haven't fired it.
9 years ago
Jerrypatak Ozark, MO
Wasn't thrilled my order was held up for five days to wait for a pistol, that was later found to be out of stock. I should expect better customer service, and maybe 5% off your next purchase, etc for my troubles, especially since two of the guns were special orders for customers I had to come up with excuses for. Was just told well "sorry", even when I said I'd take the majority of my business elsewhere. I get much better service from Chattanooga, MGE, etc. I'm willing to pay a little extra for better service.
9 years ago
Marty Davis Columbus, GA
Excellent product with exceptional speed of delivery!!! I am now on the email list so I can be the first to know about great deals!! Will definitely buy from grabagun again!!
9 years ago
Harold Madru Chillicothe, OH
Sig P238 Nitron---great price --quick delivery ---sweet gun --- shot 150+ rounds through it last weekend --- no hiccups --- best deal I have seen on a P238
9 years ago
ernest svites
grabagun has fantastic low prices on guns. how they do it, nobody knows. but, i was a able to get some very good deals. my last deal (not a gun,but accessory) , however, was a disaster. I thought I was buying black aluminum furniture to replace the forend grip on my Vepr AK-47. It was the wrong one. Midway makes 4 of them, all look almost identical. I had my gunsmith look at the accessory because it involved swapping out the gas tube & removing the sling adapter. WITHOUT TRYING TO ATTACH THIS UNIT TO THE GUN, HE WAS ABLE TO DETERMINE THAT THE FURNITURE WOULD NOT FIT. Their return policy is a joke. 15% restocking fee AND you pay to ship it back. 50% loss if you don't have the packaging in pristine condition. And, of course, because i was honest and tried to explain how the gunsmith simply held the part in position close to where it would go on the gun and determined that it wouldn't fit, BECAUSE OF THAT, THE CSR INTERRUPTED ME AND SAID STERNLY, WE DON'T TAKE BACK ANYTHING THAT WAS INSTALLED OR EVEN IF YOU DREAMED OF INSTALLING IT, SO, Y O U G E T N O T H I N G ! This is a 201.00 piece of aluminum, not some 30 dollar trinket. BTW, THE ACCESSORY WAS IN PERFECT SHAPE, NO SCRATCHES AND THE PACKAGING WAS INTACT. Instead of the idiot telling me to send it in and the people who get paid to look at returns would've seen that it was in saleable condition and they would've compensated me.
NEEDLESS TO SAY, THAT 'S THE END OF GRABAGUN AND ME. you want to operate like that, YOU DON'T GET MY BUSINESS. i don't care if you are giving the guns away, you are fired!
9 years ago
Tom Amidar Irving, TX
This is the second purchase I've made from this store. Awesome customer service and great prices even on hard to find guns! Definitely a customer for life.
9 years ago
Bridget Hanies
Recently I purchase a Smith and wesson. I was so impressed on the service and the professionalism of this company. Just want to share my thoughts. Thanks guys. God bless
9 years ago
Charlie Kasten
Bought my wife an LCR 22 through Grabagun on Thursday. Picked it up at my FFL on Monday.
Very happy with service and speed of delivery! Very happy with price, too!
9 years ago
joe s Tempe, AZ
The grabagun customer service rep helped me with a problem. He went the extra mile. Their prices are the lowest. Grabagun is the best online gun store. Thank you again
9 years ago
Brent Marshall
I placed my order in the beginning of March 2017, My FFL forwarded his information. For a couple weeks in a row I kept getting emails from Grab a Gun stating they needed confirmation from my FFL. My FFL copied me when he sent his information within 24 hours of the order. As I received ea email asking for my FFL to provide his information I forwarded him the email and my FFL Copied me each time he responded to these emails.
I finally called to see what the issue was and the Customer service Rep I spoke with said that it was Friday and he was leaving for the weekend in three minutes so he would need me to call back on Monday. My FFL called the next day and spoke to another customer rep and faxed over his information and was told that my order would be processed and shipped immediately.
I felt as if the problem was resolved until the following week when I received the same email asking for my FFL to contact them with his information. I called and spoke with another Customer Rep and he had no information on my FFL and he was not entered into the system. After another call to my FFL and a call back to Customer service they found my FFL's emails in their inbox that never were opened. It took over 30 days for my firearm to ship. Due to the hassle Grab A Gun offered me a $20 credit towards my next purchase. Saving the $19.00 on my original order was not worth the loops my FFL and I had to jump through to get my order processed and shipped. Unless you have a FFL in their system I would not recommend using this website again. You would think that my shipping would have been expedited and waived along with free shipping for my next three purchases or given some credit other then $20.00. Yes, their pricing is competitive on some items but you have to shop around and wait for certain items to go on sale to get the best price. I placed two other orders with them and they processed fine but my first purchase was a nightmare and I was surprised along with my FFL that I made another purchase with them
9 years ago
