Name: Harry & David
Rating: 1.8

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Seth Maplewood, NJ

I received a tower of boxes containing mixed nuts. When we opened the "premium Nuts", we were surprised to see what looked like the remnants of premium nuts. They were small and broken into little pieces. If I purchased this myself I would return it. As it was a gift and it's the thought that counts, I will just throw them away. However, I would never purchase this companies product for someone after seeing what it looks like.

6 years ago

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Chris Waterford, NY

I have been ordering from H&D for years and am becoming more and more disappointed. I ordered peaches, they came to my door rotten and covered w/mold. H&D was gracious enough to replace w/a basket of apples for me. I recently ordered 2 boxes of Riviera pears, they were so small and 3/4 of them were covered w/black spots. I took the time to peel a couple of them to try and they were totally tasteless. I am VERY, VERY disappointed!!!

6 years ago

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Disappointed Lorain, OH

I received a Harry and David gift basket for Christmas. It was not good. The nuts and candy were stall which I threw out. The pears , except one wrapped in tissue ,were covered with dark spots. I felt bad for the person who spent money for a gift for me and my family. Since the company has many positive reviews I felt that somewhere in their system was not working well so I contacted the company by Email. They respond saying that they would send me three pears. No apology. No pears were ever received. They obviously have weak link in their system and they don't plan on changing.

7 years ago

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Genevieve Rohan Tollhouse, CA

I have used Harry & David for many Christmases to mail lovely and appreciated fruits, moose munch, etc. This year, I ordered very early in the month, wanting a 12/14 delivery. I entered all the info and received confirmation via email. Now, 12/30, I received a email telling me that the gift was returned. It had been mailed to a old address (about 3 years prior). Then, they sent it again to that same address when it was clearly incorrect. They were polite and easy to ask for a refund. Sorry to say I will not be using them again.

7 years ago

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Never again West Yarmouth, MA

Called to order a food basket and cheese cake 141.00 for family who had new baby and were going home that day. The girl assured me that it would be there the next day. We even had a lengthy conversation about her being pregnant. 3 days later, they received the cheesecake (LOL) and the food basket still hasn't gotten there 7 days later. Madder than I can describe!

7 years ago

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roger Berlin, NJ

White mold growing on over-ripened pears are not something I'd expect from H & D. They wouldn't replace them since I didn't have an order # due to the fact that it was a gift. I asked them to donate my bad pear replacement to their local food bank. Won't shop there anymore...not because of the moldy pears, but because of the way they handled the problem.

10 years ago

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David Lott Tazewell, TN

Received a gift basket from our daughter. The pears were green and inedible. The apples were mushy. The "gourmet crackers" were saltines from a restaurant supply. I wouldn't purchase anything from Harry&David unless you expect to get scammed. If there was an option for zero stars, that would be my rating.

4 years ago

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Meg Davis La Jolla, CA

Order was placed 2 weeks before Christmas with a guaranteed delivery date of December 24 and never showed up. Harry and David showed no remorse or offered any consideration or compensation. I will not use them again for any order because of this.

4 years ago

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Bob Cappadona New York, NY

Order flowers and paid extra to be delivered the day before Thanksgiving. They did not arrive the day before Thanksgiving. It is now 3 days after Thanksgiving and still have not received the Flowers. Will never order through Harry and David again

4 years ago

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EPinney Avon, CO

They ruined Thanksgiving - I placed the order Oct. 10th and was even assured this afternoon that the order would arrive. FedEx has NO record of tracking number, and order never arrived. Waited over 20 minutes on phone for Harry and David customer service and before even taking my order number, she hung up on me.

4 years ago

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Glenda Overby Louisville, KY

I have ordered from Harry and David in the past and been berry satisfied. Two years ago I ordered a box of pears that arrived with many bruises and blemishes but nothing is perfect every time. I ordered again this year. I received a family size box of tiny pears with bruises and blemishes. I will not be ordering from Harry and David again.

5 years ago

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Michael Greenberg Boynton Beach, FL

5 .....count them 5 calls to customer service because was charged for shipping and was not supposed to. I finally gave up. 2 1/2 hours out of my life plus shipping I will never get back. And fruit has not arrived yet. Based on other review, I should not expect much there either

5 years ago

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P Rautter Liberty Hill, TX

placed an order, they had a "system issue". did not tell me until the day it was supposed to be delivered and i had to call they to inquire as to why i had no tracking/shipping info. Crappy customer service. won't do business with any companies associated with H and D again.

7 years ago

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James Steilacoom, WA

I purchased a sympathy basket for my cousin who lost her child and it never arrived. They had no idea what happened, just said they could send out another one (the memorial had already occurred) or give me a refund. They were cavalier and not at all concerned with what had happened.

7 years ago

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Nancy Tuman Santa Monica, CA

Very disappointed. Ordered a pear and cheese basket as a gift and when it arrived the pears were bruised AND MOLDY. The cheese was melted. Spoke to customer service who wouldn’t even give me a discount on my order. They offered me a 20% discount if I would like to make a different order. Why would I make another order of moldy fruit!?

7 years ago

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Donna E. Easley, SC

Talked to a sales rep who was hard to understand. She said she was from the Phillipines! Messed up my order and was put on hold forever. They said my order was no longer available after plscing the order a week ago. I canceled my order!

7 years ago

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Helios Creed Ventura, CA

Spam, spam, spam and more spam. After ordering a gift basket and selecting the option not to receive additional marketing from them, I am getting spammed to death. 53 spam emails in less then 20 days. Wow. Hey, guess what Harry & David. You have lost a customer for life. Never again will one of my dollars touch your bank account. Job well done.

8 years ago

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Pam ! Oxnard, CA

DO NOT order from Harry and David, or one 800 flowers, or simply chocolates. Their customer service is absolutely the worst. And if you ask for a supervisor you’re on hold forever.

4 years ago

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diane killmaier

My order was not delivered as promised. They said that FedEx was having delivery delays, and that they would do nothing to help my situation. Will not use Harry and David ever again.

4 years ago

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Keith Gaylord Collierville, TN

The pears are great, but this company has the slowest shipping and the worse customer service I have encountered in years. I will never buy from them again.

7 years ago

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Gift Basket buyer Washington, DC

Delivery and customer service issues - delivery of a gift basket was not made on time and calls to customer service were unhelpful, with the first rep directing me to call FedEx myself to track the package.

7 years ago

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Thomas Hullinger Pleasant Grove, UT

These are a special gift that is great for any occasion. Highest quality and are always well received.

8 years ago

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Robert Serabin New York, NY

They lost my order. It had multiple recipients. Their AI system is not user friendly. Their response time is < 1 hour. Don't patronize is mt advice.

4 years ago

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Ronald Colorado Springs, CO

Ordered fruit., and when it arrived was bruised- all of the pears, not just one. Wrote customer service, and have yet to hear back

7 years ago

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Jessica N Waxhaw, NC

Always very frustrating to deal with deliveries never on time

4 years ago

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Tammy Klimek Independence, WI

Box said Smores when opened it was peppermint stars

4 years ago