Name: MyHeritage.com
Rating: 3.7

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Aleksandr Narkomandr Oakland, NJ

Useless information, no responding to support requests/contact They just give you a percentage of supposedly your ethnicities based on today's modern map. First of all, this does not make much sense, because humans always moved around the world and also, saying broadly you are partially European and partially Balkan - thank you Einsteins, that's nothing new to me. For example, I am 18% Balkan based on their "research"; Balkans is some huge messy mix of so many ethnicities, that this is the same thing as telling me that I am from planet Earth... When I wrote to their support asking to at least provide me with the haplogroup of my DNA or provide me with my DNA code (they did research it, didn't they) - I got no response. I tried reaching out to them 3 more times - they are just quietly ignoring me. So, if you just want to waste your money - go ahead and use them!

9 years ago

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Patricia Jonet Adriaenssens Green Bay, WI

Once I got through, after 1 1/2 hours of waiting on the phone, my problem was resolved immediately. The representative was very knowledgeable and pleasant!

9 years ago

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Jack van Heerden

This company matches your DNA with open-samples from 42 counties and this comparing with 195 countries, this coverage is very low. They don't have a list of the coverage. Your DNA will be stored in US servers. Please read the agreement and terms! As EU citizen your privacy is not protected, at the question: "will my DNA results will be removed", I didn't get any answer. So I give them my DNA + pay money to get a very global result which you also can tell me by looking in my face. I don't trust this kind companies as a EU citizen. Israel citizens are protected so they are not allowed to use the service, but it falls under Israel and US laws. This confuses me.

9 years ago

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Molly Grilli Cuyahoga Falls, OH

I strongly advise everyone thinking about using My Heritage to reconsider. I sent in my DNA samples, after paying $81, with shipping. At 7 weeks, after I sent it back, I emailed to see where my results were. After receiving no reply, I emailed again. No one returned my email until the 8 week mark when they informed me that they were sending me another DNA test kit, at "no additional charge." THEY LOST MY DNA!" At this point, 11 weeks after I initially emailed them, no one has returned my message to explain where my sample is or to attempt to return my money. This is a scam to steal your hard earned money. Who knows where my DNA sample could end up! I will be contacting my attorney first thing Monday morning!

9 years ago

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Frank Top

I started with Myheritage with all hopes high. For about two years with a premium subscription I was happy working with it. The software did not work, but at least the website was up and running. I even used my MyHeritage Tree as my master base (I have trees on multiple services. That is until I received a notice that the webspace was full, even although the site says that premium members have unlimited data. For weeks my requests to solve this issue went unanswered. This was getting annoying. Since I could not add any more people, I used another service as master, planning on migrating it back to MyHeritage once the data issue was solved. So I uploaded my updated tree once the issue was solved. Unfortuntately they have since then removed the delete function on my website. This means that I suddenly had two trees, on outdated one and an updated one with no means to remove the outdated one. Again I started the crusade to get support on this. After a few weeks I received a call and they said that a technical person would call me to sort it out. A few days later I discovered that they had removed one of the trees without my knowledge. The newer one. I have cancelled my subsciption and any attempt to get some reaction from them has gone unanswered. It is safe to say that I would not recommend this service to anyone.

9 years ago

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Niels Kr. Rasmussen

MyHeritage offers as part of the commercial plan, access to alleged "historical data" about marriages, births, censuses etc., which for the case of Denmark on the one hand is presented as covering only a few areas of Denmark, but on the other hand postulates to include data on several milion records of marriages and births in Denmark, which according to a crude calculation equals the full total number of births and marriages during the periods indicated, and not only selected parts or areas of Denmark. That the data only covers a small proportion of the relevant historical data is confirmed by the small number of historical events identified for a specific family tree. They also present data from historical records, which are falsely presented as data on civil marriages. It is easily understandable how a foreign organisation not familiar with Danish language and marital recording system has made this mistake. This has the consequence when retrieving information through MyHeritage's system that one receives two different alleged dates of marriage for the same couple and same marriage. Although confronted with this obvious error, and other errors in retrieved data and translation errors, MyHeritage support refrain from taking any action to remedy the errors, or warning the users about the lack of coverage and reliability of the data to which MyHeritage are giving access for a heavy toll. The user gets the false impression that the historical data which are presented by MyHeritage's system is a "gold standard" which can be used to correct own data. One of the support team members lectured me that as some of the work with Danish historical data had been performed by the Mormons' organisation, they did not find any reason to trust my objections. I can fully support mr. Brockman's comments below. It is frustrating the the alleged "support" do not answer technical questions nor listen to well founded criticism.

10 years ago

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jean pedigo Glasgow, KY

i really enjoyed MyHertiage. i found a lot of information in it. unfortunately after 2 years i felt i needed to give it up because of finacial {medical) reasons. but i really miss it.

11 years ago

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Al Brockman Buxton, ME

I recently subscribed to My Heritage for the package called "Premium Plus". After subscribing, I was surprised to find that I still did not have access to any records, even when My Heritage sent me an email advising me of "Record Matches". So essentially you pay a year's subscription for some records storage. Shortly thereafter, I received a call from "Sarah", advising me that I could actually have access to records for only another $100. This organization has a marketing plan that is set up to fleece customers. They are intentionally unclear about what you get when you pay. The customer service is even worse. When I called, it sounded as if she was listening to the radio in the background.

11 years ago

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Michael Cohan Libby, MT

I cancelled membership during the free trial period, four days prior to its expiration. Was billed $139USD the day after free trial period in spite of cancellation. Customer service phone # on their website is not a functioning number. Send button on their customer service page times out and does not send message. This company is a fraud. NEVER DO BUSINESS WITH THEM!!!!!

7 years ago

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Charles Biggs

I've done genealogical research on my family for over 50 years. I just received my results and they don't even come close to what I have documented. There is no mention of native Americans -- I have pictures -- and the dna came through the female side of the family so there aren't likely that issue. I suspect they sent me a canned version and how would I prove otherwise?

7 years ago

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Wayne Vogen Santa Cruz, CA

This site IS A SCAM. I am trying to cancel 2 week free trial and their instructions are log in to you account. I have tried everything I can think of and cannot get into my account, so I can't cancel. They don't answer their phone or emails. SCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAMSCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAMSCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAMSCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAMVSCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAMSCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAMSCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAMSCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAM

8 years ago

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Willie

I was assisted this morning by Lisa in answering the question that I had by security of the website and the protection of my data in a very timely matter. Thanks

9 years ago

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Diann Morgan Gerald, MO

I was having problems with my Family Tree Page and Breck was so helpful in sorting it out for me. He done it in record time. Very helpful.

9 years ago

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Marguerite Ducsay Panama City Beach, FL

2 weeks after mailing my kit I received results that indicated I am not any part of my family. I called to question it only to find out they "received" my DNA kit one day prior to my mailing it. They insisted it was my DNA I say it can't be. They have "elevated" it, hopefully someone will straighten it out. I don't want to call again because the time spent on hold can be as long as an hour.

9 years ago

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Jo Trust Los Angeles, CA

Olivia was very helpful and patient helping me remove people from my tree. It's really simple but I had no idea how to do this. Thank you, Olivia.

9 years ago

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marcel d lauzon Chicopee, MA

a family of 12 kids with the same parents the others are french and spanish ,but me i am english and irish. i even gave one of my sisters names who has done the DNA and is in the system. they can"t match me. all i get are other peoples relatives. customer service , it is a one way conversation the phone line hangs up on you and their web sight is only a one way conversation. i want my money back. or get it right .

9 years ago

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martha Phoenix, AZ

Cannot believe the complaints I have read about this company, and am now experiencing the same mess. I sent my kit back to My Heritage 3 weeks before my son in law. He has already received his results and I am still waiting-past the promised delivery date. You cannot get through on the phone and there is no other means to contact them. Never would I recommend this company. Never!

9 years ago

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Maria D. Cape May, NJ

I would like to have a option to have someone else to find my family history. I would like that because I was not able to go past my grandparents and I wish to go back as far as possible to go.

10 years ago Edited September 14, 2021

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CoasterRider Show Low, AZ

Great genealogy website. Easy to navigate and connect with others who are searching on the same family lines as you are.

5 years ago

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Kristi Reese

The technical support line states they open Sunday through Thursday, 11 PM MST. But 2 night in a row I stayed awake until after midnight to get help from them and they never answered the phone. VERY FRUSTRATING. And my email question wasn't answered for 4 days.

9 years ago

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Anson Prentiss

It is always refreshing to find a company with good customer service like this one. My questions were answered.

9 years ago

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Bernie Velasquez Denver, CO

I was unable to get too much information on my most immediate ancestors. I found out I have hundreds of relatives who are fifth cousins three times removed. That did not help me.

9 years ago

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Brenda Midolo

I have never gotten my DNA results, that I paid $79 for. Now they send a message saying they can not finish them because my gender in my profile does not match my results! Want to know if someone else used the only kit I bought. Been female for 65 years. Given birth three times. Wtf?

9 years ago

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Art Degenaars

Almost lost a lot of changes made to the fmailytree, but the helpdesk was very helpfull! They took their time and helped me trough the whole process.

9 years ago

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Elizabeth Harvey Killeen, TX

I have used MyHeritage for many years. I like the look of the tree and how you can customize your information.

9 years ago

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Candace Carlisle

This site is CROOKED. I accidentally missed the 14 day trial sign-up and the charged me with out notice. I called to cancel and they offered me "not in their policy" of course a 50% refund. Criminal. Also they don't or won't give out employee last names. So sketchy. SO NOT USE. IT IS A SCAM. A free trial = $119.

9 years ago

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Jim Connor

The end product was very general and did not comport with what I know of my family tree. My paternal grandmother's father immigrated from Germany, yet no Northern European DNA? Go figure. Bombarded with lots of possible DNA match E-mails. Not interested. Customer support is non-existence. Try someone else.

9 years ago

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Snady Maciejewski Giltner, NE

I really enjoy this. I have been in contact with some of my grandfather's siblings grandchildren that I never knew. I have learned a lot.

11 years ago

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Max Winkel Lindon, UT

I signed up for the MyHeritage trial. I was pretty impressed by the functionality and the users. I ended up not subscribing but the service.

5 years ago

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Brenda Mertes Houston, TX

MyHeritage isn't an easy place to search for ancestors. I have little luck finding what I'm looking for on here. Navigating the site is slightly difficult as well. I'm only finding military records for the most part, which is not what I am after.

6 years ago

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Lori S Norwood, MA

Almost impossible to cancel. Avoid at all cost. I ended up contacting PayPal to get these idiots of of my back. They are overpriced and have the worst customer service I've ever had to deal with. Total scam artists.

7 years ago

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Carol

Got all my questions answered and got my family site back to normal - great rep Markus

9 years ago

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brenda Anderson, IN

I really love it. Doing a picture genealogy.Love all the extra questions and bio ..

11 years ago

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Kyle Provo, UT

Probably among my least favorite genealogy sites, but I always check it when doing family history because there are some sources and lines that are better here.

5 years ago

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Audrey Mitchell Managua, MN

MyHeritage is a good website if you are looking into the stories of your ancestors. It is not the best when looking into the genealogy tree.

6 years ago

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Bella Houtz South Jordan, UT

They have helped me with finding my heritage so much. Theyare super nice and easy to keep in touch with.

8 years ago

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Marilyn Greer Saint George, UT

I have downloaded my information here and use it sometimes. I don't feel it is as helpful as Family Search or Ancestry.

8 years ago

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Stephen

Fun and revealing and incite full giving revelations about my family roots.

7 years ago

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Marie Ries

Easy to use. Be careful, you might find too many relatives on here.

7 years ago

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Lee Robert Baker

14 year experience. Always coming up with new research and DNA matches.

7 years ago

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Jim Haug

Very easy to use. Have been using this site for over 6 years.

7 years ago

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Coleen Daniels Myersville, MD

I have started using this site recently. It has great information and is easy to use.

8 years ago

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Vernon Wilson Des Moines, IA

Very efficient and a pleasure to speak with a human being instead of an automaton.

9 years ago

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William Charlton

Very understanding person, and a good help. William Charlton

9 years ago

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Linda

Itai was very pleasant. He was informative and made sure I had the answers I needed.

9 years ago

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Nancy Racube

Answered my question. Completed my order. Courteous & helpful.

9 years ago

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Amy

9 emails over the last 4 days requesting a refund and double checking I have cancelled subscription. Nothing except stupid ticket numbers. Lucky I signed up with PayPal...

9 years ago

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David Gates Baltimore, MD

Total crap - apparently ANYONE can enter information about a family & this company doesn't seem to check it's accuracy.... contacting attorneys to sue them.

11 years ago

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Sandra Douglas Evanston, WY

I have just started using this site. It is user friendly. I look forward to doing more with it.

6 years ago

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Haidyn Houtz South Jordan, UT

I didn’t enjoy using this website. It was very confusing and not user-friendly. There are way better options out there for learning about your ancestors.

8 years ago Edited September 14, 2021