LA Fitness

Don't ever sign up for anything with them. I signed up for 6 months of personal training and I have so fair paid 5 (haven't yet been billed for my 6th), and I called to cancel today... guess what, you can't call to cancel. You have to go IN PERSON? WHY? I lost my job last month, but just thought "ok, it's just two more months. I have some savings." And now they won't let me cancel over the phone. I called twice to the LA fitness I attend, and called once to their customer service line and no one will help me. They claim it's just "so easy" if you go and cancel in person... then why can't you just do it on the phone? No. Why can't you just click a button online like I literally can do for anything else in life? LA Fitness is the worst. No matter what, if you think you want to sign up for a gym. Just don't because one day you will have to cancel it, whether you move or you lose your job, or you just find some other kind of exercise to do that's just more enjoyable. It's not worth this hassle.

Terrible staffs in the one at 501 N Orlando Ave, Winter Park. The front desk Staffs always showing their cold face when u need to ask them sth straight. I saw there is one white girl with pink weird hair work as cleaner, always yelling and shouting people with rude words. Very annoying. Never see this kind of ridiculous rude manner in other place. Definitely she not happy with her life I guess. There always no toilet paper in the restroom. So Terrible maintenance. Basically u won't see smile on staffs work there. not a happy la fitness. Don't know what make people There so misery life. they probably not be paying good I guess. The facility is OK there but the customer service there really have to get big improvements.

WORST GYM EVER!!! DO NOT SIGN WITH THEM!!!! THEY ARE NASTY LIERS!!! Back in May I signed up for a regular gym membership. Then Jay, (the personal trainer) talked me into signing up for a personal training plan. May I add (a senior citizens plan, when I'm 28 years old.) He had me quickly sign everything because he was in a rush to leave that afternoon. I am well aware that I signed a contract so I am responsible. However, it is rude of Jay to tell me "Well you signed it so now you have to pay!" Aside from the fact that he lied, he promised me a friends pass and I was supposed to be weighed every so often. None of this even happened and when I questioned the staff about it they did nothing. I then spoke to the manager and explained my issue he told me I can cancel the personal training with a doctor's note. I went ahead and got the note. Jay then comes to me and refuses to submit the note to corporate claiming corporate will not accept the note because it doesn't have the proper wording. If you ask me, he does not have the right to make that decision. Jay does not work for corporate. Corporate has to be the one to refuse my doctor's note. With that, not that it is any of jay's or corporate's business, my note was from my neurologist. I suffer from seizures and have been since the age of seven. My doctor is currently changing my medication. Jay has no right to bully me into staying committed to a contract that he lied to me about in the first place. I was originally a member of CKO Kickboxing when I lived in NJ. I never ever had an an issues with them and I was with them for over three years. I completely regret signing with LA fitness. The staff is rude and nasty and I dread going to their gym to work out every day. If I am paying for a gym I expect to be treated with respect and most importantly, I should be paying for a plan that is not going to put me at risk.

My name is Sophia and I have had the unfortunate experience of entering into a training contract with them. I reviewed the contract with a lawyer less than 24 hours after signing and found I had 3 business days to get and mail the cancellation form to cancel outright with a refund. I was finally able to get it, LA fitness wouldn't allow me access it on my online account, I had to contact the gym for it. I mailed it less than 24 hours after signing and they received it within their 3 day period which doesn't really matter because I just had to mail it within 3 days. I have heard from no one about my cancellation and am very frustrated because I followed all of their crazy protocols to take care of it. The business is shady. Use any other gym, I'm honestly surprised that LA fitness is even still in business.

Worst experience ever!! I had a contract with LA FITNESS for training sessions that expired on November 27th 2019. As I lost my contract I went to the facility in Noblesville to ask when was my last payment due and if I had to do anything else to cancel my contract. The person who talked to me (Alejandro) told me that I had nothing to do, once my contract was up I was not going to be charged anything else. I asked him, do I have to cancel my contract so I don't go on a month to month basis? he said to me "no, you don't have to, once your contract is up, then you are done". Trusting to his words I didn't do anything else and what it is my surprised that on December 27th I see that they withdrew $420.00 from my account when they said this was not going to happen... I went to the gym to ask about it and first of all; Alejandro said not remembering having talked to me on November but when his manager started asking him questions about it she suddenly remember what he talked about with me but still could not remember having talked to me.... (seriously?) Second, they then showed me that on my contract said that if I did not cancelled my contract then I would go on a month to month basis... Didn't I just went on November trying to avoid this???? they gave me false information, you cannot tell me read the contract because I didn't have it and that is why I went to asked them for this information.... Lets say that that was true (which is not) the month to month payment was due on the 27th, I went on the 27th and told them about it... shouldn't they have just canceled it and refund my money back? any other business does that!! While posting on facebook this story I came across other people who have gone through the same experience with LA FITNESS; it seems this is a rip-off scheme they have going on and no one puts a stop. Even if it was written on the contract; they should have given me that information on November when I went talking to them and they gave me false information. Now, they charged my account and told me like making fun of me... "you still have sessions you can use for this month"... as if I want to set foot ever again at that place! Customers cannot be rip-off this way; If I say to refund my money for a service you haven't been provided, they you refund my money, no questions asked! Obviously they didn't give me my money back and I will not go there and use my training sessions as I didn't agree on them. I don't know why customers have to be forced to pay for something we do not want. Hopefully someone can put a stop on this.

Finally I found some time to spend to talk about LA Fitness. If you know what to do at the gym, you know that LA Fitness offers a nice size pool, hot tube, free weights and work out machines zones for a reasonable price. I was a member for around 7 years with two different plans, first one was regular yearly contract and the last one was multiclub three years contract. On my first experience at the place they tried to sell me their personal training program. (misleading sale that I will need to make a separate review about it, is a trap without way out). Cleaning is something that they don't care at all. For several years, me and several other customers, even after multiples complaints to all managers that worked there, last one was David, nothing changed. The place it is filthy including the pool and spa hot tube. So the true about the Legionnaires' bacteria, yes the one that cause Legionnaires' disease that was found there was not unexpected, was not a surprise to me. So what was reasonable before, now you may put your health in jeopardy. You got what you pay! looks that is their motto! Keep in mind that it is not just your health that is in jeopardy, also your physical integrity is in risk! Most of the nights are crowded and they made the only area available to stretch and abs in the gym as personal training only. Nobody does personal trainer there, little percentage. So you have rush hour times without a proper place to start your work out and due to that, one day after my workout I decided to talk with one of the managers available at the time,(Andrea), the same whom upgraded my membership to multiclub (you can go to any la fitness in florida, not signatures ones), and she allow me to use the personal training area that most of the time nobody uses anyways for stretches only. So next day, was a Tuesday night, the place packed as always. Directed myself to stretch with my headphones on lying on the mat when the trainer(Michael P.) show up in my face with a bad physiognomy and gesticulating. When I took my headphone off, I heard this angry guy telling me to leave the area immediately, so when I tried to explain why I was there, he grabbed the mat holder and tried to make me rollover off from the mat, so I placed my right hand on the floor and I bounced back pushing his arms and knees away from me with my left hand and stood up. Told him to not touch me or try to move me physically again. When I stood up I was able to see two students and the two surge lights that I always thought that was security cameras on the end of the stretching area, I didn't know until later that they were his students. He probably thought that I was a little boy. I may look young and very skinny but I'm almost 40 years old with martial arts experience on my background, so I faced him and with all the calm in the world said that his behavior wasn't right. At this point with no witness around, just his students, he called the janitor guy that was leaving the restrooms on me, big guy, telling him to kick me out the gym so I face him too stating that nobody will touch me, he threat me and screamed at me thinking that I will be scared but never did anything and he apologized to me later because he didn't really know what was happening. He thought that I did something really bad because the way that the trainer spoke with him. So when physical threat was not a threat to me anymore, because people started to go in and out of the restrooms, I walked to the front desk to ask for the manager but no managers available at the gym on that time. Another bad thing, rush hour and nobody responsible at the place. The trainer percepts the situation that he caused. So I'm at the front desk when he came with his students on his side saying that he will call the cops on me if I don't leave. Well, guess what? I didn't leave so he called the cops and I waited for the cops to arrive. On this meantime they were talking on one of the desks on a way that looks like they knew each other from a very long time(body language) , looks that they were putting their version together. When the cops arrived, the cop spoke with him first because he called and right after with his students and then me. The personal trainer created a such bad scene that I requested to speak with the cop outside due to the many curious people there. Everybody curious to know why cops were inside there. So when I told what happened, he told me that they provided a different story. So independent who said what, I decided to cancel my membership anyways and I expressed to the cop what I would like to do. So he went inside and when he came back he said that unfortunately they don't have managers available. Because it is a contract for three years just made. Arrived next day to talk about the situation with manager David that at first was sounding helpful but then after I tell him what happened, and he said that what the personal trainer and his students told him were different. They said that I was standing and pushed him on his chest with both arms starting the issue. Detail: I was on the ground when he tried to move me and when I pushed him. I don't want to pass as a liar because his teacher has two witnesses on his side and I had just the true. So I requested the footage from the security cameras to show who is who on this story but no cameras available. On this situation that I don't have how to prove nothing, I decided to cancel my membership anyways but then he said that I have a contract and the managers at corporate will need to approve that, they may revoke the membership and keep the money, so I just said that really don't matter at all to me what they will do with my membership, I will not use, I'm done with LA Fitness anyways and I want my money back. My membership for three years was almost $800.00. After I spoke with the gym manager I decided to call corporate and there they treat me really bad, they were probably thinking that I was that very bad guy that they heard it about. On my third call I was able to talk with one of the managers and she confirmed of course the refund. Good choice La Fitness! I will never allow you to keep that money. As a very responsible person, I will stand for what is right and not allow to be bullied by any personal trainer or nobody. Martial arts teach you how to protect yourself but more than this I learned to have a very strong self control. I will never start immature situations like this one. Bottom of line: BE AWARE THAT YOU ARE NOT SAFE IN GENERAL AT LA Fitness. They lost me, an old client and many others due to the lack of security, hygiene, and behavior of their employees.

Staten Island E Service rd location will take your money for services they don't even provide. Out of service sauna, can't use it but still have to pay. Heater in the jacuzzi broken, they don't care. There was no hot water in there for almost 2 weeks, I had to take ice cold shower after using pool. The most unreliable gym. FRAUD beware!!!

Don't join this gym. They show no compassion if you need to cancel uour membership for medical reasons. Im unable to get a refund, because I wanted to cancel one day passed the refund period. Join another gym that care about the clients healh and not only about their profits!!!!!

Awful service. They lied to me about pricing for personal training and my ability to end the contract when I moved. The trainers often missed appointments and they wouldn’t refund me when the trainer didn’t show. Awful awful. Gym was really dirty too.

Overprice and always seems to bring in the weird crowd of workout enthusiasts. I won't be going back..