24 Hour Fitness Logo

24 Hour Fitness

Is This Your Business?
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5.2

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 4th, 2022

24 Hour Fitness has been in business for over 30 years, with 484 locations in 18 states throughout the U.S. As the name suggests, the gym is open 24 hours a day, and offers a wide range of amenities and options for varying skill levels. The company was founded in 1983 as 24 Hour Nautilus by friends Mark Mastrov and Leonard Schlemm. 24 Hour Fitness is the third largest privately-owned and operated fitness center chain behind Gold's Gym and Fitness First. It currently employs over 18,000 people in the United States, and an undisclosed number of employees working in a customer services call-centers in the Philippines and Las Vegas, Nevada. The culture at 24 Hour Fitness is designed to appeal to a wide array of people and help all of them meet their fitness goals. It is often referred to as the “melting pot” of gym chains, and fits the bill for many: from the individual with an erratic work schedule, the parent with young children, the person looking for a group fitness dynamic, to the heavy lifters. 24 Hour’s ability to meet the needs of these varying groups of people has earned it a reputation of having an inviting and dynamic culture helping people to become stronger and healthier everyday.

 

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The Good

  • Price and Contracts
  • Hidden Fees
  • Classes
  • Trainers and Nutrition

Price and Contracts

24 Hour Fitness charges different pricing options and contract lengths depending on what gym membership plan you select. The most popular membership is the Basic membership package. If you stay with the company for a year, your monthly fee drops to a great deal of $26.99 per month. Average membership fees run from $29.99 to $34.99/month. These fees are competitive with other fitness centers who charge over $50 to $150/month in monthly fees.

Hidden Fees

There are no hidden fees with 24 Hour Fitness: no cancellation fees, no cleaning fee and no maintenance fee. We found many gyms to have at least one hidden fee. For example, one gym we reviewed charged customers a $10 holding fee if you wanted to freeze your membership due to illness or relocation. 24 Hour Fitness is highly favorable for customers in this regard.

Classes

Access to all of its group classes comes standard with the basic membership package. Some gyms charge additional fees for group classes on top of the monthly membership dues, making 24 Hour Fitness a more cost-effective choice for fitness members. This is highly favorable compared to certain gyms who charge additional fees for some classes or who force you to upgrade to a higher-cost package in order to get unlimited access to these classes. We liked the variation of fitness classes that are available, which include cardio, Boot Camp (boxing, free weights, jumping rope, and inner class competitions), cycling, dance studios, kickboxing and martial arts, Les Mills (BodyPump), mind and body, active aging (low-impact, fitness classes for older members), strength, aqua, and Zumba classes.

Trainers and Nutrition

Members seeking additional training can hire a personal trainer. Using the 24 Hour Fitness website you can put in your zip code to receive each gym's list of personal trainers complete with a professional image, available hours, bio and pricing. This service feature is unique compared to any of the gyms we reviewed, none of which offered profiles of each location's personal trainers like this. As you prepare to train on a whole new level with one-on-one coaching, you will be able to know exactly who you will be working with and how they can help you not only meet your fitness goals, but your health and wellness goals.

The personal trainers work with clients to help facilitate improved muscular strength, build muscular endurance, weight loss, healthy body weight, proper use of strength training equipment for weight lifting, and good workout habits for clients. Years of age, current strength, body weight, current exercise program or lack thereof, health and fitness goals, and whether or not you live a healthy lifestyle will not affect your opportunity to have one-on-one coaching with personal trainers at your local fitness center.

Regarding price, customers get to choose between packages of five or more of 25-minute and 50-minute sessions. The cost depends on how many sessions you get in a bundle package. For example, a bundle of five 50-Minute Sessions costs $365. A bundle of five 25-minute sessions is less expensive at $215. The most expensive training sessions are the twenty-session packages. A bundle of twenty 25-Minute Sessions costs $720 while a bundle of twenty-four 50-minute sessions can cost as much as $1,460.

24 Hour Fitness is one of the few gyms that actually make their personal training fees available on their websites. Most companies make customers contact them directly or participate in a free session or two before they disclose rates and package prices. This method often puts members off, since they feel trainers are upselling them to spend more money. 24 Hour's pricing is reasonable compared to its average competitors, who charge slightly more per individual session. 24 Hour Fitness Customers can save money on the lower-tiered packages.

Other Available Amenities

Additional amenities for 24 Hour Fitness include:

  • Full-Sized Basketball Court
  • Indoor Lap Swimming Pool
  • Kids' Club (childcare)
  • Pro Shop
  • Spa and Sauna
  • Massage Service 
  • Steam Room
  • Volleyball
  • Whirlpool

24 Hour Fitness center offers a long list of amenities comparable with the highest-end gyms in the industry. Two features we found unique were volleyball and a Pro Shop. The majority of fitness clubs we reviewed do not offer these two amenities. A few of 24 Hour Fitness' amenities cost extra in addition to the membership fee.

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The Bad

  • Upfront Fees
  • Equipment
  • Cleanliness

Upfront Fees

Up Front Costs (sometimes referred to as ad enrollment fee) to join 24 Hour Fitness typically costs $49.99 per person. This Initiation fee can be as high as $99.99 or as low as $29.99 at peak sales times-such as the New Year. At the time of this review, 24 Hour Fitness is offering 50 percent off of the initiation fee for their All-Club Basic or Commitment Monthly Payment memberships. Customers should also be aware that they're expected to pay your first and last month's fee when you sign up as well, so the sign-up costs for this company become more expensive than initially anticipated. For example, depending on the discounts available at the time of signup, customers can expect to pay a total of anywhere between $73.48 to $123.47 when enrolling for a membership. We did not find many fitness centers who charge first and last month fees for members when signing up. Typically, gyms charge an enrollment/initiation fee along with the first month's dues. On top of the rest of these dues 24 Hour Fitness also charges a $49.99 annual fee to all members. This annual fee is charged through 24 Hour Fitness directly and it appears that it is in place instead of the renewal fees that other gyms often charge.

Equipment

24 Hour's gym equipment is on-par with the best in the industry. There are a wide variety of cardio equipment including: treadmills, ellipticals, bikes, and even stair-climbers there. Most of their gyms are on a two to three-month maintenance cycle and a three-year replacement cycle. Compared to many gym chains, this is a much higher standard; however, we found a large number of customer reviews for the company's competitors who complain about broken equipment that is outdated or takes a long time to get repaired. At times gym members that just wanted to go and run on a treadmill were unable to due to the lack of equipment that was in good enough condition for use. Your ability to go to a gym and have a good workout many times is directly affected by the availability of equipment. If you are worried about wasting your time and not being able to find a piece of equipment to train or get your workout in, you may want to look elsewhere.

Cleanliness

When it comes to hygiene, customers feel that 24 hour's gyms should be cleaned more often. For instance, customers wear flip flops in the showers because the showers do not appear to be cleaned enough to be called spotless. Customers also wish there were more cleaning stations around the gym, which have only three or four in 24 Hours huge space. This would encourage people to wipe down their machines. We also recommend 24 Hour Fitness should consider using antibacterial wipes versus regular paper towels and spray, since germs can spread on the spray bottle handle.

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The Bottom Line

24 Hour Fitness offers a large variety of fitness classes included in your basic membership fee. Personal training sessions have some affordable gym membership pricing packages and you get the price upfront without having to be "upsold" by sales representatives. This fitness club is always offering some kind of fitness promo, discount, or sign up deal to make enrollment dues more affordable and save customers money. Although 24 Hour Fitness offers less expensive monthly dues than even the YMCA, and enrollment can cost more than one would expect, since 24 Hour Fitness charges last month fees in its enrollment. In conclusion, we do recommend looking into 24 Hour Fitness as a gym option. Just be sure to ask a lot of questions when signing up for a membership, understanding exactly what it is your membership package does and doesn't include. Some things to ask about might be: pool access, spa, dance studios, massage services, strength training equipment, and much more. This will help to eliminate frustration and confusion down the road as you seek to live a healthy lifestyle. We recommend that you analyze what this gym has to offer in comparison with other competing gyms before signing any paperwork.

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Star Rating

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3.9

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129 Reviews

Review Breakdown

5 grade

35%

4 grade

39%

3 grade

15%

2 grade

5%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Michael McCollum Austin, TX

I love 24 Hour. I've been a member for 8 years, the staff is great, facilities are usually pretty clean and equipment is almost always in service. My kids love the kids club which allows me to stay longer and get better workouts. There's typically fewer meatheads at this chain than a Golds for example. This is important for people who aren't in shape yet, you don't want to be intimidated but you also don't want to be at a place like Planet Fitness that has zero interest in you ever actually changing your life. this is the perfect place for most folks. I'd ignore the complaints about "lifetime" memberships. they were sold almost a decade ago and other very few people ever bought them so that tiny thing is irrelevant to current situations.

9 years ago

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LeAnn Baytown, TX

I had a gym membership for years at 24 Hour Fitness. I loved it. I especially liked that they had a lot of machines, so it was rarely a wait to get on my favorite. I also used a trainer they also provided at an extra cost obviously. He was very knowledgeable and helped me reach my goals quickly. Also, when he was not able to make our appointment another trainer was able to step in and train me easily because they keep your info in their system. Great gym.

5 years ago

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Melissa Pleasant Grove, UT

I had a 24 Hour Fitness membership for about two years and I had no complaints. I wasn't committed to a long-term contract and paid $29.99 monthly for full access to the gym and unlimited classes. I prefer a group workout format, so I took advantage of the various yoga, dance and cardio classes – those usually cost about $15 each if you pay by the class, so I felt that I got a great deal. Also, the customer service was great – the person who helped me start my membership was very friendly and helpful.

12 years ago

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Kent Provo, UT

I've been a member of this gym for about two years. I got a great deal on the membership at Costco. The people are all very friendly and the classes are really good...very intense! I tried a personal trainer introductory package which was good but too expensive to continue. There is also a place to watch your kids which is nice if you need that. I have enjoyed it over all. Plus you can cancel you membership at anytime.

12 years ago

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Cayla Koga Fremont, CA

I love 24 hour fitness. Their gyms are everywhere! and I can workout whenever. Their contract staff aren't forcing you to join, they're encouraging you and willing to help you reach your fitness goals. Heck, I work out with the guy who signed me up! I think their rates are reasonable for the area, and given you can work out at any gym, anywhere, I think it's great!

8 years ago

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Steve Pitman Largo, FL

24hr fitness is a great concept i loved working out late at night,usually no one around,i dont like crowds at the gym,they also have great equipment,and very clean throughout, however they are a lil pricey

5 years ago

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Reckholdt Draper, UT

My husband and I had a membership here for years. We went to several different gyms over the years and all were great. They kept them clean and had a lot of options on equipment. We were just sad we lived and were no longer close to one. Would have stayed if so.

6 years ago

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Star Stewart Fort Lauderdale, FL

I love going to 24 Hour Fitness. I have a membership there with my mom and we enjoy working out there. The equipment is not dirty and if it is they always have supplies to sanitize the gym equipment. The workers are kind as well.

6 years ago

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Shannon B Salt Lake City, UT

24 Hour Fitness has been my favorite gym I've been a member of. I especially love their classes, they always have good teachers and every time I leave feeling like I got a good workout in. If I don't go to a class, there is always plenty of equipment and machines that are hardly ever broken. Love 24 Hour!!

6 years ago

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Jon Posey Riverton, UT

I really liked 24 when I was going. I loved a little too far away to justify continuing to go there. Their facility is usually clean which is great, they have all the equipment you need and I loved that they had a bball court.

6 years ago

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Zac Marx Brighton, CO

24 Hour Fitness has great deals, especially if you dont want to commit to a several month long membership. It has everything you need, plus personal trainers who are always willing to help you with your weights or whatever you need. Its never busy.

7 years ago

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Ted Johnson Pleasant Grove, UT

I have been a member of 24 Hour Fitness and I like their no nonsense approach to working out. They provide the facilities and the extras needed and make it easy for someone like me to work out. Whenever and also a lot of wherever choices to choose from. Very clean and great people that work there that will help me with anything I need.

7 years ago

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kerry perez Orem, UT

I was a member at 24hr fitness for 5 years, the gym were always in great shape, always available and large. Their prices were very competitive but the location were minimal for where i lived, the one gym that was changed to another gym =(

7 years ago

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janalee sanders Valley Center, CA

I was a member of this club for about 8 years. I always had a pleasant experience and never felt uncomfortable when I went there. they offered a wide variety of classes and they were at times that worked for me. the club I went to was always clean and well maintained.

7 years ago

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Theodore Niemann Boulder, CO

Nice gym with good staff. I would recommend getting a membership through Costco if you can because they have much cheaper plans that are about half or less than what you would pay if you signed up at the gym.

6 years ago

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Melanie Johnston Las Vegas, NV

As far as conventional gyms go, I would rank 24 hour fitness as the best one. They have great customer service and are one of the only gyms that allow you out of their contract.

6 years ago

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Tracy Hill Draper, UT

I like 24 hour fitness and I went here because I have a work schedule that only allows me to exercise very late at night. I appreciate that I can workout any time at their gym

7 years ago

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Brooke Herbon Kaysville, UT

Loved the accessibility of this gym, working late night shifts so this gym is the best for still being able to fit a workout in. Customer service was great even for that late at night.

7 years ago

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Starski Cene Vienna, VA

Pros: Great amenities (pool, basketball court, steam room) Wide selections of machines Clean Cons: When something is broken takes a while for it to get fixed Hexagon plates

7 years ago

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Kristin Pleasant Grove, UT

A clean environment for working out. I just do not go to this gym anymore because I am moved and it is not convenient . There are not as many 24 hour fitness places as there is there used to be.

8 years ago

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Kip Fowler Pleasant Grove, UT

because I have had to travel quite a bit for work, I have gone to 24 Hour Fitness quite a few times. I have liked the fact that, traveling across different time zones, they are open 24 hours a day.

8 years ago Edited September 14, 2021

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Nana Asiata Herriman, UT

24 hour fitness is a great fitness place. Its open 24 hours unlike other fitness work out place. Its great for people that work night/grave hours.

8 years ago

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L. Fowler Pleasant Grove, UT

I went here when I was on a trip and really like the place. It had all I needed for a workout and was clean and professional.

8 years ago

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April aphe8493 Castle Rock, CO

The 24 hours near my house is amazing. There is so much space and so much to do. I love the classes that they have there too. I usually go to body pump and body attack.

6 years ago

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Rathan Kumar Trabuco Canyon, CA

I have tried out many gyms to find my place of exercise. This place is great for those late nights when I used to get off work at 2 a.m and needed a quick workout before bed.

6 years ago

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russbayles Boise, ID

The idea of being able to go to the gym anytime is what brings people to 24 hour. They need to implement something to get more young people in the gyms though.

6 years ago

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janice pan ,

Love our membership.. I can go whenever my schedule allows and there is a location just minutes from my house. Easy to access what's wanted for my work out.

6 years ago

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Lorna Johnston West Valley City, UT

I have been a customer of 24 Hour Fitness for many years. They are helpful and the facility is kept up well. I don’t use it as much as I should but it’s great when I do.

6 years ago

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David T Draper, UT

I love the gym, didn't like the people working there. I always felt like it was a click with them and they would gossip about the patrons. Good equipment though.

6 years ago

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Dee Farquharson Washington, DC

I like the convenience of 24 hours. I was able to get training with a trainer. It was a little pricey, but well worth. the environment was very chill and non judgmental.

7 years ago

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Kimberly Maddock Pleasant Grove, UT

I love 24 hour fitness. They always have a friendly staff and it is always clean. They have enough machines that I never have to wait, even at peak times.

8 years ago

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Evan Rasmussen

The one in Sandy UT is awesome. 24 hour has always been a little pricey but love the set up and everything they offer.

7 years ago

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Joshua Stewart Salt Lake City, UT

The 24 hour part is incredible. Working odd hours in a hospital makes it difficult to get to the gym at normal hours.

9 years ago

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Juliann Mecham Managua, MN

24 Hour Fitness is cheap and worth your money. It gives the opportunity to get a quality gym for what you pay for. I would recommend.

6 years ago

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Aunt Cathy Bay Saint Louis, MS

Recently joined with hubs. He likes the treadmill. I like the bike. I do wish they had a certain leg machine, but I like what they do have

6 years ago

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Rylie Crandall Draper, UT

I like 24 hour fitness because I can use their facilities at any time that fits my schedule. They also keep their facilities very clean.

7 years ago

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S Suguturaga Orem, UT

The hours work well with a flexible schedule and no matter what time you go in, the employees are very positive and professional.

7 years ago

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Fernando Delgado Tempe, AZ

Very nice fitness room and very clean with a lot of available machines to use however a little pricey compare to other fitness centers.

7 years ago

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Jobie Goodro Orem, UT

I’ve gotten a few day passes here when traveling. Always had a fantastic experience. Nice! Clean! Big! Tons of equipment! Worth the price!

7 years ago

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Amber C Frey San Diego, CA

I went to 24 Hour Fitness just once but it seemed like a nice place. Clean, good staff, and plenty of workout machines and equipment to choose from

7 years ago

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Molly Jorgensen

Great! I enjoy their classes (although I wish there were more in the morning) and their trainers.

7 years ago

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Justin McMurtrey South Jordan, UT

24 Fitness is a great value. I like the simple gyms that give you a good price with the right equipment.

6 years ago

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Kim Kunz Fallbrook, CA

Nice facilities and lots of space. Plenty of options for all styles of workout. Love the group class options!

6 years ago

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Jason Draper, UT

I like 24 hour fitness for working out because they have good equipment and a good space to workout in.

7 years ago

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Paul Carrillo Bountiful, UT

I love this gym. It is always clean and the people there are friendly.

9 years ago

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JR Suguturaga Orem, UT

They provide great quality equipment and fitness classes and the cost fits with services provided.

6 years ago

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bailey jo Orem, UT

They've got pretty good facilities and equipment and it's not terribly expensive.

7 years ago

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Darius Williams Alexandria, VA

get a free membership through my job. pretty nice facilities and stay very clean

7 years ago

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Dallin Smith Kaysville, UT

I have been with some friends here before. Its pretty small, but usually not to crowded.

8 years ago

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Jennifer Encarnacion

Non-pressure sales, cancellation was non-confrotive

7 years ago