Name: Payne Glasses
Rating: 4.8

star star star star star

Robin Varnes Pekin, IL

This is the best, most economical, awesome customer service company!! They take care of everything! I have multi focal lenses and still have never spent over $175.00 for glasses! LOVE THEM!!

5 years ago

star star star star star

Betty Isaak Green Forest, AR

This was my second order from Payne Glasses. I ordered 2 pairs of progressive lens glasses. The prescription was perfect and frames are beautiful. The order arrived faster than expected. I will definitely order again!

5 years ago

star star star star star

Kathy Rust New Bern, NC

I have ordered several pair of glasses from Payne Glasses. They have always been exactly what I expected and arrived in a timely manner. Best of all you can’t beat the price!

5 years ago

star star star star star

Jack Fuller North Weems, VA

Completely excellent. Original order was stuck in the USPS system. Payne immediately started a remake. Got the first order and then ordered sunglasses. Both were PERFECT!!!!

5 years ago

star star star star star

Christie ,

I love both pairs I'm completely satisfied and will be purchasing more glasses soon. Im in love with my new glasses and still cant get over the price.i would highly recommend to anyone !!!!

5 years ago

star star star star star

Dorothy N. Reilly ,

I've been a regular customer of Zenni. They do a good job, but takes a long time to actually get them. Took just over a week and the quality is great. Thank you. Also you have more choices

5 years ago

star star star star star_border

Anita F Castaneda Fort Worth, TX

The glasses are good and the price was good. However, the first pair had to be redone and I was asked to send pictures with and without the glasses and with a credit card on my face and they were able to determine the correct measurement. I would recommend you do that for the first pair and save us all time and money

5 years ago

star star star_border star_border star_border

Cynthia Humphrey Wichita Falls, TX

My first pair if glasses were perfect. The next time was a nightmare. They absolutely could not get my progressives right, even though the prescription had not changed. The glasses they sent gave me a headache after a few minutes. After sending pictures back and forth and sending a copy of my script and three attempts, I finally gave up. Like another customer they had the audacity to suggest it was my prescription, but my glasses made a a retail store using same prescription are perfect. The customer service was horrible. I was in tears dealing with them. The kicker...to cover yourself for their possible mistakes, you have to pay extra for your glasses up front or expect to only get a 50% refund.

6 years ago

star star_border star_border star_border star_border

mytechgeek South Orange, NJ

I have been a long term customer - But i got to say the glasses are OK not the sturdiest. But for the price not too bad. The customer service and issue resolution is TERRIBLE - they do not have answers if things go wrong with shipping and you will have to wait (crossing fingers) that your item will arrive (within their 14-21 days) policy. SO if it does not come that is the time they will contact you and work things to resolve the issue. Imagine that - A PAYING CUSTOMER who did nothing wrong would have to wait close to a month before things get resolved - where they could have solved it by just getting a NEW set expedited and shipped. NOW THAT would be CUSTOMER SERVICE.....i guess they missed the memo.

4 years ago

star star star star star

joan pratt Phoenix, AZ

My experience with Payne has been very good. Easy to order and easy to get any issue resolved. This is the third time I've ordered and they have great looking glasses.

5 years ago

star star star star star

Mylene Bitangcol Woodbridge, VA

My first order was wrong, I made a mistake. I returned it and they fixed it right away. I receive my 2 new pair of eyeglasses today. They are so perfect!

5 years ago

star star star star star

Dana Nelligan Morristown, TN

I am amazed that your eyeglasses are so affordable and so stylish! I love my new eyeglasses so much that I ordered 3 pair. The processing time was quick.

5 years ago

star star star star_border star_border

Amie Neiling Elwood, IN

I really like the frames that I have ordered, but unfortunately I can't really wear them because there is something off in one of the lenses. I provided my current prescription but one side is not quite right, which stinks because I really do like them.

5 years ago

star star star star star

Yvonne Evergreen, CO

They have a wonderful customer service and technicians. They worked with me and wanted to make sure we got it right. I love the Drivers lens. Thank you for everything.

5 years ago

star star star star star

Tim Bailey , VA

Great glasses at an excellent price. This is the second year in a row Payne has come out the price winner for my glasses, and I have been very pleased with both pairs.

5 years ago

star star star star star

Rodney J Collins Russellville, AR

I have ordered a couple of pairs of Glasses and they have always been great and affordable! Thank you for putting out a great product and easy to use website!!

5 years ago

star star star star star

Paul Powell Eugene, OR

I had to change my frames because my wife didn't like them. Payne glasses made this process very easy. Thank you very much. The customer service is aweaome.

5 years ago

star star star star star

Rachel St Louis, MO

I have bought two pairs of glasses from them, and both have exceeded my expectations. I have a unique rx, and they did an awesome job with both glasses.

5 years ago

star star star_border star_border star_border

Dr. San Tosh Salt Lake City, UT

Fake promises/advertising to trick people to buy. Before buying, it was said "3 to 5 business days to prepare the glasses and 14 to 21 days for standard shipping". As of today its 6th business day and my item is still enroute to their warehouse/shipping etc. If you have 1 or 2 months to wait, may be a good buy. Still hasn't recieved the product to comment on the quality. Till now the costumer service is very bad.

5 years ago

Reply from Payne Glasses

Hi Dr. San Tosh! We are so sorry to hear this. Our total turnaround time for glasses is 14-21 days which includes production time as well as shipping time. We do not see any prior communication between you and our customer service team. Would you be able to provide us your order number so we could look further into this? Thank you!

Dec. 14th, 2020

star star star star star

Marie Parker Hampton, VA

frames were super nice everything worked out was perfect for me! I would order again. Just Amazing The one thing could change would be getting eye glasses sooner to you.

5 years ago

star star_border star_border star_border star_border

Shiloh Reno, NV

I am very unhappy with Payne Glasses. The frames are great, both in style and quality, the cases and lens cloths they send with the glasses are very good, however, the lenses are not good quality at all. I ordered a total of 4 pairs of which only 1 pair is usable. The progressive lenses are not measured correctly for the mid and near vision. The AR coating on 2 pairs of distance only glasses ordered are badly crazed and scratched so that looking out of them everything is blurry. Payne is very poor at returning contact when there are problems and has all kinds of company rules which they interpret as denying you a replacement at no cost of glasses that are defective. I've filed a complaint with BBB and Payne has been less than truthful in its response. I went so far as to take the glasses to my Optometrist and got an Eyeglasses Analysis from a Licensed Optician (and I live in a COVID hot spot) which Payne disputes. In part, Payne asserts that badly crazed and scratched AR coatings on glasses lenses do not interfere with vision! Ludicrous. In short, the few bucks I saved ordering from Payne versus a higher rated company has cost me far more money in lost working time, not to mention aggravation, over the past three months. Moreover, the only correctly working glasses I now have are the one pair of mid-vision glasses that Payne delivered on. To add insult to injury they deducted the 8,500 in reward points earned from my purchase from my Rewards account!

6 years ago

star star star star star

Michelle W Coraopolis, PA

I ordered for the first time today from this site actually. It was amazing how easy it was. I love that I can create a "saved frames" list for the ones I may want in the future. It's like a wish list of glasses.

6 years ago

star star star star star

Jill Stanton Minneapolis, MN

I love my glasses! The price was incredible, the frames beautiful, and the shipping/service was quicker than I expected.

5 years ago

star star star star star

cynthia dunn Chelsea, MA

I love my glasses. And their prices are excellent. I have never had a problem, and I have always received my glasses pretty promptly. Thank you

5 years ago

star star star star star

Marco Tosi Mundelein, IL

Payne Galsses is a top notch company and I will recommend it to others. The glasses are also a very good quality and the staff is A ++.

5 years ago

star star star star star

cindy cooper Jessup, MD

Would just like to say I am very pleased with your service! I made a mistake ordering and you very graciously corrected it in a timely manner.

5 years ago

star star star star star

Sue Freie Lawton, OK

Love my new glasses. they arrived quickly and are perfect. will definitely be ordering again very soon. thank you again.

5 years ago

star star star star star

Allison Smith ,

I bought these safety glasses because they are required at my job. Now I can wear one pair of stylish glasses that suit the purpose.

5 years ago

star star star star star

glinda stavrou Willimantic, CT

I would give them hire if I could! Best customer service ever! Katie and Sara are amazing and very quick with responding.

5 years ago

star star star star star

Damon Himes Pittsburgh, PA

Payne has inexpensive, but quality glasses. Shipping was pretty fast and the customer service team helped me very politely.

5 years ago

star star star star star

CHARLENE STERLING Winter Haven, FL

I love it they fit perfect .And I also had ordered glasses for my granddaughter,she look so cute in them.

5 years ago

star star star star star

Gayle Crick-White Columbia, TN

Great frames! Great prices! Great sales! A little slow on delivery, but that has not been a problem for me.

5 years ago

star star star star star

Stephanie Strickland Manassas, VA

Super simple ordering experience, quality glasses, extremely affordable...!! I have ordered at least 10 pair

5 years ago

star star star star star

Lori Broach Crawfordville, FL

Best affordable glasses ever! I got pretty frames with no line bifocals that fit perfectly for the cost of a nice top.

5 years ago

star star star star star_border

Keily Romero Mesquite, TX

Had a great experience. We loved our glasses. They are of great quality and the pricing is so reasonable. Will definitely use Payne glasses again.

5 years ago

star star star star star

Cheyenne Kookesh Angoon, AK

I love it, it’s the perfect sports glasses. Just pair it was some anti fog spray and it’s perfect

5 years ago Edited September 14, 2021

star star star star star

Richard Schaefer Cincinnati, OH

Great glasses for a decent price, have bought a few times before and I am always pleased with the results.

5 years ago

star star star star star

Scarlett Buffalo, NY

I love the glasses and the shipping was really quick. The glasses look very nice and for such an affordable price!

5 years ago

star star star star star

Kim Iverson ,

I like the choices of frames, the price and delivery. Definitely will be adding more to my already vast collection.

5 years ago

star star star star star

Ralph Medeiros The Bronx, NY

My first time using Payne .Their catalog & ordering was very easy,Verry reasonably price& I'll use them again

5 years ago

star star star star star_border

Naughtygirl ,

Great Selection of frames @ a reasonable price. Not to thrilled with the lenses. They smudge and smear when trying to wipe them off.

5 years ago

star star star star star

Melissa Sauvageau Dickinson, ND

Super easy return and reorder. Glasses came quick and they fit better than the glasses I got from the optometrist!!

5 years ago

star star star star star

Shawna B. McKee, KY

Great customer service! Very helpful 100% satisfied with my purchase! Will definitely be a customer for life!❤❤🖤

5 years ago

star star star star star

Christine Olander Belmont, NC

I love the variety of frames, colors, shapes and sizes that are offered. The prices are a huge bonus for me.

5 years ago

star star star star star

Joy Blaylock Pensacola, FL

Fastest online service I have used (I've used at least 3 of the big ones) and good quality frames! Very impressed!

5 years ago

star star star star star

Ben Austria Virginia Beach, VA

Excellent product and timely delivery. Enjoyed the experienced of buying prescription glasses on line.

5 years ago

star star star star star

Rand Tech New York, NY

Customer service is great and friendly: I made a mistake with my prescription and they fixed it at their cost.

5 years ago

star star star star star

Sam Vierra Norton, MA

Very satisfied great service great product at a great price really really great deal

5 years ago

star star star star star

Matthew Hayes ,

You guys did good job on my New Eye glasses!!! And I been order Eyes Glasses from guys again!!

5 years ago

star star star star star

Fonda Morris Granger, IN

Pro: Quick turnaround on order. Crisp and clear lenses. Con: nothing at this time.

5 years ago