Name: Name.com
Rating: 3.4

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Danny Parvino Georgetown, OH

Tech Support never answers phone. This after a seemingly failed upgrade on there part years of email lost and no way to get a person on the line. Chat is only open during business hours and that seems to be the only way to contact the comapany. 15 Years of uptime with no down time with last provide moved to name.com been down with no company email for two days and can't get help.. Time to move to a different Provider.

7 years ago

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Rob Clifford Boston, MA

Purchasing two domains through Name.com recently has led to HUGE spam emails, texts, and phone calls -- the calls all, of course, from U.S. phone numbers but without fail having a delay and an Indian male voice on the other end. I know about WhoIs and setting privacy (which Name.com makes you pay for), but didn't matter, they obviously are selling contact info. I have domains which I purchased through Google, Tigertech, and a few other companies, and honestly have never had anything CLOSE to this level of barrage after the fact. I am not exaggerating. It's been obnoxious.

8 years ago

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Ikramy Ghidan

I'm really disappointed with their support services. They have no clue at all. I asked them to change my primary domain to another one I registered. Once they did that, my hosting stopped displaying PHP files. I contacted them many times and they keep repeat the same message instead of actually fixing the problem. They just marked my tickets as solved while they're not, and now I'm paying for something that I'm unable to use.

8 years ago

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Andi Chiser

We purchased from name.com, domain and email service, and it was a DISASTER. We completely moved our business to other provider and was the best decision ever. Customer service is basically in-existent, we received always the same email on our emails or hosting issue. There is no chat or phone line to call. We lost a lot of data, time and money....

9 years ago

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M. Alhakim Round Rock, TX

This is the worst evil small corporation I have ever dealt with. They missed up my email server once I have decided to move to a different hosting company and redirected the DNS lookup to godaddy.com so all my emails stopped coming in. Also they did some technical wizardry on my email account so I only get certain emails and not the others. Then they added my phone number to some black list so it goes to their voice mail when I dial support. They are evil to the core.

10 years ago

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Christine Los Angeles, CA

I wish I took the time to look up reviews for name.com before subscribing. Both the product & service are terrible. I've gone a month not being able to send or receive emails & cannot get anyone to answer the customer service line for assistance. Emails are responded to with a message saying "a ticket has been created." I am now trying to cancel & change hosts but still no answer to calls (a voice mail picks up & says all reps are busy then the line hangs up) Super frustrating & hurting my business, The old adage, you get what you pay for applies 100% here.

10 years ago

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Franklin Ribeiro

Customer service has been horrible (so far). They mention in their site that they can refund you if you request the domain registration to be cancelled within 5 days of the registration. I requested the cancellation 2 days after the domain was registered and all I got was an email asking me to confirm. I confirmed, but I have not got any confirmation from their side and, of course, no refund yet.

10 years ago

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seldi rubakantha

The company is fundamentally bunch of con artists. They lure you to register with them and when your domain expires they have their partners in crime who buy the domain you even without realizing your domain expired. Then they use blackmailing to sell the domain back. I was told not to trust non reputed companies mainly less unregulated places. I learned my leasson, it may help other avoiding these company.

10 years ago

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Ruth Bell

I cannot recommend this service. If you register a domain there and don't pay an additional amount for whois privacy, expect your whois information to be published on who.is which is operated by name.com. There, your information can be indexed by search engines and in order to remove it, you will have to pay an additional amount of 30$ to who.is. Furthermore, you will have to buy whois privacy in order to protect your personal information from future publishing.

10 years ago

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Hardeep Singh

Poor service and much poorer support team. Support team is careless to reply to customer issues. Name.com dont listen anybody and take decision. Its very poor server administrator as well who talk bull****. I uploaded word press here and it got hacked then these fu**** people suspended my account without ant notice.... There hosting has lot of heck issues.

11 years ago

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ubernerd Salt Lake City, UT

i registered my domain with them and wanted hosting, i've never had problems with hosting services before. i've used plenty of free hosting ( 000webhost.com, google webservices, amazon sw3) and its always worked. i tried using the cpanel and it gives me a ssl error. so i tried connecting through my c9.io account and its not working. finally i thought why not just try the old fashion way with FTP and for ***** sake I can't log in!!! This is extremely frustrating. i just started a legit business and i can't get my website uploaded. Not Gonna use them after this year deal ends.

11 years ago

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tajiri13 Aliso Viejo, CA

Have had nothing but a great experience. Great prices and superior customer service. Wouldn't get domains anywhere else

4 years ago

Reply from Name.com

Hello Tajiri13, Music to our ears! Thank you for your kind review.

Mar. 23rd, 2022

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Arthur Stepanyan Marietta, GA

Easy to work with, well developed support FAQ and help documentation. Support tickets resolved quickly and to my satisfaction.

4 years ago Edited February 23, 2022

Reply from Name.com

Hello Arthur, Music to our ears! Thank you for your kind words and taking the time to share.

Feb. 22nd, 2022

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ALQAN BOX SEKATSKAIA AHHA 1986 Novosibirsk, NVS

i LOVE NAME . COM . very amazing and beauty company and great people who working on NAME . Thank You them . Ana .

4 years ago

Reply from Name.com

Hello ALQAN BOX SEKATSKAIA AHHA 1986, We couldn't do it without wonderful and supportive customers such as yourself. We are extremely grateful for your kind words!

Nov. 29th, 2021

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BITCOIN Habana, 04

Never had a problem with their service. The only time I needed help, the problem was solved in less than 24 hours.

5 years ago

Reply from Name.com

Hello Bitcoin,

Thank you for sharing about your experience! We are happy to know that our team was able to quickly assist with everything that you needed.

Kind Regards,

Amy

Oct. 4th, 2021

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George Beaufort, SC

Super fast replies to my questions and great service from the two Name.com Reps: Samantha and Blake

5 years ago

Reply from Name.com

Hello George,

We couldn't be happier to hear that our agents were there to help. Thank you so much for your great review!

Best Regards,

Amy

Jun. 8th, 2021

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Dawn Korman Chicago, IL

I received top notch step by step instructions from Ted who helped me clean up the giant mess I’d made. Thanks!!!

5 years ago

Reply from Name.com

Hello Dawn,

Great to hear that Ted was there to help! Thank you for your review and being a part of Name.com.

Best Regards,

Amy

Nov. 19th, 2020

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Rob Gibson Newcastle-under-Lyme, STS

They are efficient and professional while offering good value for money. Support is also top drawer.

6 years ago Edited September 14, 2021

Reply from Name.com

Hello Rob,

Transferring your domains to a new registrar can certainly be nerve-racking. We're glad that you chose us to help you through this process and that it was an enjoyable experience!

Best Regards,

Amy

Sep. 29th, 2020

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Don Patterson Avon Park, FL

Within 2 days of registering a domain thru name.com, I have rec'd over 40 phone calls and an equal number of emails - all wanting to host and/or design my site. In other words, they sold my info. PS, I am a web designer. NEVER TRUST THESE PEOPLE

8 years ago

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Zoe

The customer Service is non-existent. There is no response. Not even an automated email reply that your request has been received and action will be taken in such and such time. You can rate something if it exists. Big Zero for their support.

9 years ago

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Sergey

I transfer 100 domains to name, but when I change nameserver it is not beeing propagated, 7 days later after changing nameverver on name.com domain panel, WHOIS was still indicating previous hosting company IP / name / location Therefore your site will stay off during those days. Really bad domain nameserver change service

10 years ago

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Dovie Lanham, MD

Horrible, horrible customer service! They do not ever pick up the phone and after you sit on hold forever it tells you to leave a voicemail but you can't leave a voicemail because the mailbox is full! Then you just get disconnected. Look elsewhere because you will be disappointed.

10 years ago

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Frank

I think the prices are good but the customer service not help. I had a problem with a SSL certificate and they don´t help me and resolve the problem. I think for a company a good customer service is very important. You risk to pay for buy nothing.

11 years ago

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MikeD Denver, CO

I'm not tech savvy at all. When I needed to make a website, name. com was by far the easiest and best for me to use. Would definitely recommend!

5 years ago

Reply from Name.com

Hello Mike,

Elated to hear that our hosting product allowed you to get your site up and running with ease.

Thank you for sharing about your experience!

Amy

Nov. 18th, 2020

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gordon abernethy

Clear and easy site to use Perhaps you could allow two emails per domain name, one free and one paid

4 years ago

Reply from Name.com

Hello Gordon, Thank you for your feedback, we greatly appreciate it. We are also glad to hear that our UI provides an enjoyable platform to manage your domains!

Jan. 10th, 2022

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Cfo Pharma Tirana, TR

The experience with the company name.com was good and its professionalism is noticeable

4 years ago

Reply from Name.com

Hello Cfo Pharma, We could not be more pleased to hear this. Thank you for taking the time to share about your experience!

Dec. 8th, 2021

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Jeffrey Sweeney Rotterdam, ZH

Very professional and responsive. Look forward to working with them over the long term.

4 years ago

Reply from Name.com

Hello Jeffrey,

Thank you for your very kind review and choosing Name as your domain registrar! We're excited to welcome you to the family and look forward to working with you in the future.

Kind Regards,

Amy

Nov. 8th, 2021

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r warren

AVOID AVOID AVOID as soon as I bought a domain I began to receive calls NIGHT AND DAY from web designers trying to sell me products Disgusted PS I wish i found these reviews beforehand. Feel like an idiot

7 years ago

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Jonathan Taylor

Do not use this company, you will regret it. They will close your account without warning, you will lose your website, and all your emails, they are vicious. nit at all professional and complete liars

7 years ago

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Mike Ziadeh Mansfield, OH

I just purchased a domain name on Tuesday. By Friday, I have received 60+ phone calls, texts, and emails from this garbage company. I will be transferring my domain name ASAP!

7 years ago

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Ben

I am with company several years but now there is a problem in my domain and the support is AWFUL. They HOLD my domain and destroy my business, I am transferring all my domain to NameCheap.

7 years ago

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Richie A

Complete waste of space, they offer no telephone support and email support takes over two days to get a response, I am still trying to resolve an issue with them three days later. Don't touch with a barge pole.

10 years ago

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Barbara Billett Kapaa, HI

A very professional company with great responsive customer service!

4 years ago

Reply from Name.com

Hello Barbara, We greatly appreciate your glowing review! Thank you for choosing Name as your domain registrar.

Apr. 19th, 2022

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Randy Buffalo, NY

This company's customer support is excellent. The people are so helpful.

5 years ago

Reply from Name.com

Hello Randy,

We could not be happier to hear that your support experience was an enjoyable one. Thank you for your kind review and support!

Kind Regards,

Amy

Aug. 10th, 2021

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Digipulse Productions Irvine, CA

Ted did an awesome job assisting in resolving an issue I was having.

5 years ago

Reply from Name.com

Hello Digipulse Productions,

Thank you for sharing about your experience. We are happy to hear that Ted was able to help!

Best Regards,

Amy

Jan. 6th, 2021

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M I Saint Paul, MN

I'm getting notice my domains are expiring tomorrow but when I go to renew them, I get blocked out by my browser with a message the connection isn't secure.

9 years ago

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KK

Very bad customer support. You won't get reply even for two days if you submit a ticket or send an email. And their call times are very limited. Stupid service.

10 years ago

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Glen Reys Toronto, ON

I like the promptness with how they resolve any queries.

4 years ago

Reply from Name.com

Hello Glen, Thank you so much for sharing about your experience. We are elated to know that our team was quick to resolve your inquiry.

Jan. 28th, 2022

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Josh Smith Brunswick, VIC

Quick friendly support, they fixed my DNS issue on time

4 years ago

Reply from Name.com

Hello Josh,

It is wonderful to hear that all is resolved. We greatly appreciate your kind review and continued support.

Jan. 6th, 2022

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Chris Hahn Lake Park, MN

Great experience! Very helpful! Thank you!

4 years ago

Reply from Name.com

Hello Chris, We are so happy to hear that your experience was fantastic. Thank you for your kind review!

Nov. 29th, 2021

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mousa abulibdeh Hebron, HBN

it's good company, most of my domains with them

5 years ago

Reply from Name.com

Hello Mousa,

Thank you for your glowing review! We only succeed because of great customers like you.

Kind Regards,

Amy

Oct. 4th, 2021

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Zee Design Islamabad, IS

Really kind and helpful team. Never disappointed.

5 years ago

Reply from Name.com

Hello Zee Design,

We could not be happier to hear this. Thank you so much for leaving your kind review!

Best Regards,

Amy

Sep. 13th, 2021

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Kamal Tirupur, TN

Good, we need you to respond much faster, to address our issues

5 years ago

Reply from Name.com

Hello Kamal,

Thank you for your feedback. We apologize for any delay in resolution, we will continue to work to improve our response time for our customers.

Best Regards,

Amy

Apr. 27th, 2021

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Joe Bleach Alexandria, VA

Precise information that proves to be helpful.

5 years ago

Reply from Name.com

Hello Joe,

Thank you for your kind words and choosing Name as your registrar.

Best Regards,

Amy

Jan. 4th, 2021

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Paul Hallelujah

Nice domain name, but constant issues with mail servers and web editor, does not work, always leads to upgrade, likely a scam.

9 years ago

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robert shaw Fairfield, NJ

NO SERVICE BY PHONE EMAIL. Had to chargeback through credit card company. DO NOT DO BUSINESS WITH THEM!

10 years ago

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brian Phelan, CA

They run a domain renewal scam that will charge you an additional month of fees if you choose not to renew the domain.

10 years ago

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Merryn Waight

I like that it is good pricing & it is simple

4 years ago

Reply from Name.com

Hello Merryn, Thank you for your kind review and choosing us as your domain registrar!

Dec. 8th, 2021

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Ibrahim amadou moussa

No answers after 3 days of open ticket so

4 years ago

Reply from Name.com

Hello Ibrahim,

Thank you for your feedback, we are sorry to hear about your experience. Unfortunately, we were unable to locate your ticket based on the information provided. Please email reviews@name.com so we may further assist.

Dec. 15th, 2021