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National Debt Relief

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6.4

Overall Score

Author: Jenna Vasquez

LAST UPDATED: April 19th, 2022

National Debt Relief is one of the largest debt settlement companies in the nation. Its goal is to help clients re-establish financial stability and peace of mind in the least amount of time possible.

The company works hard to ensure a positive experience with proven results through education and individual customer care. It has a $7,500 minimum debt requirement.

National Debt Relief wants individuals to achieve freedom from financial debt by receiving debt reduction services and financial consultations so that they will stop drowning in debt and will continue to live debt-free.

Many debt relief customers frequently complain about always speaking to a different person every time they call in, causing some friction in the customer experience. Additionally, fees are relatively low (18 to 25 percent of total enrolled debt) but are slightly higher than the industry average.

The company has quite the record of settling debts between 30 to 50 percent less than what its clients owe.

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The Good

  • National Debt Relief Cost
  • Great Service and Settlement Program
  • Referrals For Debt Consolidation
  • Other Types of Debt
  • Industry Accreditations
  • Money-Back Guarantee
  • Availability
  • Additional Services

National Debt Relief Cost

Positive National Debt Relief reviews indicate that NDR has a low cost (18-25 percent of total debt), which is one of the reasons some customers love the company. National Debt Relief works with all unsecured debt and some cases of student loans. 

Many debt relief companies may not be able to help with student loan debt, so it's unique that National Debt Relief helps with this on a case-by-case basis.

If a customer enrolls $100,000 of debt in NDR's debt settlement program, the company can generally cut the debt by 50 percent, making your debt $50,000 instead of $100,000. If you add on the 18 to 25 percent cost for NDR's debt settlement services, you'll pay between $68,000 and $75,000.

Customers should be aware that cost is difficult to forecast because of the variables of each individual financial situation. To accurately measure cost, company employees must take into account the determination of creditors, the customer's credit score, the amount of debt, and state laws governing percentages that can be charged.

Approximate cost is usually determined in a free, no-obligation consultation with a debt expert. By law, no debt settlement company can charge upfront fees. Instead, payment isn't required until after debt is settled. Most companies allow a monthly payment plan, as is the case with National Debt Relief.

Potential clients should take advantage of the free consultation to learn about specific cost information for their situation.

Great Service and Settlement Program

National Debt Relief offers great features including:

  • 18-25 percent fees (competitive within the industry)
  • Consultations with no fees attached
  • $7,500 minimum debt required (industry average)

Past National Debt Relief clients have indicated that they appreciate the transparency offered by the company, the speed of debt resolution, reasonable costs, and professional level of support. Additionally, some reviews from former National Debt Relief customers who had canceled their service mentioned receiving unexpected refunds.

But how exactly does the National Debt Relief program work? The debt settlement program or settlement process is three-way; it involves the debtor (you), the settlement company, and the creditors.

With NDR, customers can expect to settle any type of unsecured debt (student loan debt, medical debt, credit card debt, etc.). Unsecured debt does not have any property attached to it as collateral (such as home loan debt or car loan debt).

It is important for customers to carefully monitor their credit score and credit report. Note that the nature of debt settlement will involve moderate to heavy penalties on your credit score.

Debt settlement companies generally have clients stop making payments so that the lenders become more willing to start debt negotiation. Stopping to make even minimum payments will affect your credit.

Instead, clients pay money into a savings account each month. The money in the account will be used in the settlement agreements with creditors. Once the debt is settled, the client's credit report will show that the debts were settled, not paid in full.

Many settlement companies, including National Debt Relief, do not provide credit repair or credit monitoring services.

Those considering a debt settlement program should be aware that loan forgiveness counts as taxable income. It's important to be prepared to pay taxes on forgiven debt when going through the process.

The challenge for the settlement company is to weigh the debtors present and future financial situation against the patience and requirements of the creditors. The fact that NDR is generally providing quality customer service while navigating the testy relationship between the creditors and debtors is significant.

Those with credit card debt, medical debt, and unsecured loan debt will find that NDR understands how to get ahead of creditors.

Referrals For Debt Consolidation

There are two debt solutions in the debt relief industry: debt settlement and debt consolidation. Sometimes a debt consolidation program is really a debt management program. In these programs, a debt counselor helps clients create a repayment plan and stick to it. A repayment plan may include a strategy like finding ways to save more money or increasing your monthly payment toward one or several debts to reduce the amount owed faster.

If National Debt Relief discovers that its settlement services aren't right for you, NDR will refer you to Liberty Lending for a debt consolidation loan.

The difference between a good debt settlement program and debt consolidation loans is that a consolidation loan will weigh less heavily on your credit report because you pay the debt in full while debt settlement will aim to settle your debts at a fraction of the total money owed (sometimes as low as 30 percent of your total enrolled debt).

For debt consolidation, the company puts all of your debts into one monthly payment and tries to negotiate lower interest rates with debtors, making it easier for you to track and pay your fees.

This tactic of handling debt is also referred to as a debt management plan or debt management program. These terms are more accurate because most consolidation companies help with debt management and do not offer consolidation loans to their clients. Debt management programs also offer clients counseling services which can help them avoid future debt problems and minimize unexpected financial hardship.

However, some people are in too much debt to use debt consolidation programs; this is the reason for debt settlement plans. If you decide to settle your debt instead of figuring out a payment plan, National Debt Relief is a good option.

The debt settlement fees from National Debt Relief (at 25 percent) are slightly higher than typical fees in the industry, but if the National Debt Relief program can get your fees down below 18 percent (a low among industry fees), you should consider using its debt settlement services.

In your search for the right debt management company, be sure to give lower fees a high priority. However, it is important to take into account how much NDR can lower the total debt from your creditors.

Creditors have been known to settle with debt settlement companies for around 30 percent of the total debt amount. To figure out how much this will cost the debtor total, you must add the company’s fees (around 18 percent) to the debt settlement amount (between 30 and 50 percent). This means the customer will likely pay around 50 to 70 percent of the total debt amount.

Because National Debt Relief refers clients whose financial situations are better suited to consolidation, potential clients can trust National Debt Relief to put their interests before its business interests.

Other Types of Debt

National Debt Relief focuses on helping customers in trouble with unsecured debt creditors, like credit card companies, but also some forms of debt as well, including private student loan debt, which is rare in this industry.

Many debt relief companies work solely with customers with unsecured debt. Additionally, the company claims to offer debt consolidation services (which do require higher credit scores), another rare occurrence in the debt relief industry.

Once NDR identifies a customer's type of debt and verifies that it can help with that specific problem, the customer will open a special savings account in their name. Instead of paying your creditors, you will deposit your money into this private savings account. These funds are then used to pay the settlement.

Industry Accreditations

Another great part about National Debt Relief's service is their industry accreditations with the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA). National Debt Relief is also compliant with the Federal Trade Commission (FTC).

These accreditations help legitimize the organization and ensure debt settlement companies follow consumer-friendly best practices.

Money-Back Guarantee

A money-back guarantee is a must-have in the debt settlement industry. National Debt Relief offers a 100 percent money-back guarantee. Companies offer money-back guarantees and take preventative measures in order to lessen the risk you take.

The fact that debt relief companies rarely guarantee a time or price range for settlement negotiation makes customers a bit hesitant.

To combat this, most debt arbitrators will check your credit report and ask for income information in order to ensure more accurate rates.

Availability

National Debt Relief's debt settlement and debt consolidation services are available in 41 states and territories, a higher availability than most debt relief companies. The company is not available in Connecticut, Illinois, Kansas, Maine, New Hampshire, Oregon, South Carolina, Vermont, or West Virginia.

Additional Services

National Debt Relief provides additional services for those customers who would be better served by not using debt settlement. Some customers would prefer debt consolidation, bankruptcy, or simple financial education services. Of course, if one can get out of debt on their own, one should try to do so.

If a customer needs help deciding whether bankruptcy is a good option (and whether to file chapter 7 or chapter 13), National Debt Relief will counsel customers on the right path forward.

The company also provides extensive financial education services to help you stay on your feet after you get out of debt.

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The Bad

  • Short Time in Business
  • No Permanently Assigned Representative
  • Few Additional Services

Short Time in Business

One concern with National Debt Relief is that they have only been in business since 2009. While this is not a major problem, it is shorter than many competitors.

Additionally, the company has only been offering in-house debt settlement services since 2017, so you might not be able to deal with as many debt settlements experts at NDR as opposed to other debt settlement companies (the same goes for the company's debt consolidation services).

Usually, when customers approach the debt settlement program, it is with reluctance, poor credit scores, and few assets; this means that those with high credit card bills or medical bills are risking their credit scores on a company with lower experience than other debt relief companies.

However, those in risk of bankruptcy are still better off with NDR, as credit scores usually bounce back faster following debt settlement as opposed to the increase of credit score following bankruptcy.

No Permanently Assigned Representative

National Debt Relief does not have one representative assigned to each individual client's case. This can be frustrating for those who call in to talk about their situation with creditors or to view case information because they will often talk to a new representative each time.

Not every customer has the same type of debt or financial situation; one customer might have high student loan debt while another might have credit card debt. This can cost both the debt settlement company and the client time and cause frustration.

Independent of whether you have student loan or credit card debt, not having an assigned representative or a credit counselor can make the whole process harder to handle.

Because debt collectors are constantly harassing you, it's always good to have someone familiar to talk to about your situation. You are also more likely to get sincere customer service from companies that offer assigned reps. Every debt relief company should assign a personal rep.

Few Additional Services

The company's disclaimer states that it does not make payments to creditors, provide tax, bankruptcy, or legal advice. Some debt relief companies (both debt settlement and debt consolidation companies) provide such services in addition to the debt relief services offered. For example, if you are overwhelmed by secured debts, National Debt Relief's services may not be available to you.

Additionally, NDR does not offer credit repair services. Such financial and legal services can be extremely useful, as debt settlement will result in a lower credit score and has been known to prompt the occasional lawsuit against the debtor.

However the specialization in debt settlement is especially valuable for clients because it means that the company focuses its energy on offering quality negotiation services.

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The Bottom Line

There are many settlement companies to choose from. National Debt Relief is a good option for those looking to obtain relief from credit card debt and even student loans because it can negotiate a settlement that is 30 to 50 percent lower than the total debt owed. We encourage those who may benefit from this to take advantage of their free consultation. Be aware of the effects of the debt settlement process on your credit score and credit report. However, if you're considering filing for bankruptcy, debt settlement can be a good alternative.

The company didn't start negotiating credit card, medical, or unsecured debt in-house until 2017 (this means NDR might not have as much debt experience as other settlement companies).

Customers with bad credit scores due to high credit card debt, medical bills, and unsecured loans such as personal loans will find National Debt Relief helpful. Customers should note that a lower credit score is a likely outcome with settlement services and should carefully weigh the benefits of debt settlement with the negatives of a lower credit score.

Customers should know that National Debt Relief typically charges its clients 18 to 25 percent of the total amount of money owed for its settlement services. Before committing to National Debt Relief's debt solutions, customers should ask for specific cost information during their free consultation.

We recommend customers consider National Debt Relief as an alternative to bankruptcy because of its strong history of negotiating good settlements for its clients.

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Star Rating

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4.5

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1,239 Reviews

Review Breakdown

5 grade

73%

4 grade

13%

3 grade

6%

2 grade

2%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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None of your business

Neutral--Was never told that I need to deposit 25% of debt for them to make arrangements. My credit score has gone down dramitically. They are securing payment plans which are exactly what the creditors offfer yet they get paid. Calls have not stopped, gotten worse actually. I ask myself why I didn't just do this myself? My biggest creditors with the highest balances are not paid first. They pay the low hanging fruit while my credit gets worse...

6 years ago

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Reply from National Debt Relief

Hello,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. Based on the information provided, we are unfortunately unable to locate you in our system.
Please give us a call directly at 888-660-7427.
Thank you.

Oct. 29th, 2019

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Kasey Cowan

Overall it's been okay. But this service is not reducing my debt it's more like a debt restructuring. NDR claims to be able to negotiate notable amounts less than owed, but not really. That with the 20% fee has done nothing to actually save any money.

7 years ago

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Reply from National Debt Relief

Hello Kasey,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, based on the information provided we are unable to locate your account.
Please call us directly at 888-660-7427

Oct. 14th, 2019

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Paula Grimes-Heath

Overall, good. I wish they would have disclosed and not mislead that creditors would still be calling and the whole debt prcess would continue until they get around to calling each debtor. I was told they would begin immediately That was not the case.

7 years ago

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Reply from National Debt Relief

Hello Paula,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Oct. 14th, 2019

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Tammy

I'm happy to be able to finally pay off my debt, but it's frustrating getting calls every few weeks asking for more money. If I had more money, I wouldn't need help paying my debt!

6 years ago

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Reply from National Debt Relief

Hello Tammy,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. Based on the information provided, we are unfortunately unable to locate you in our system. Please give us a call directly at 888-660-7427. Thank you.

Oct. 29th, 2019

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Tim Sweeney

It's a Process. Only wish that the two lasting accounts would have some progress notated online. It looks like nothing is being done on them, even though I suspect they are being worked.

7 years ago

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Reply from National Debt Relief

Hello Tim,
Thank you for the feedback, a member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Oct. 14th, 2019

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Kwankie Escondido, CA

1) LIKES: They provide legal representation if you get taken to court by any of your creditors that they have accepted/enrolled in your program. They allowed me to make no payments for 90 days when my employer cut my paycheck by 40% because of COVID-19. 2) DISKLIKES: When they tell me how much I saved, they overstate the amount because they never deduct their fee (20% of initial balance) from the amount I supposedly saved. Example: I had a debt of $5,486 that they negotiated down to $4,300. They told me I "saved" the difference of $1,186. They fee they charged me to do this was $1,097. Overall, the true savings to my checking account was only $89! BOTTOM LINE: THEY HABITUALLY MISREPRESENT/OVERSTATE THE AMOUNT OF "SAVINGS" THAT THEY DELIVER TO THEIR CUSTOMERS BY OMITTING THIER FEES.

5 years ago

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Reply from National Debt Relief

Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Dec. 22nd, 2020

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Clarice Pittsburgh, PA

I feel totally deceived by the company. I felt lied to that my debt could be consolidated in up to 6 months. I only had 20 grand and now over two years later while I will give it that my one 10k loan is paid off and that credit card is closed out, I am no where near close to even being closed out on a personal loan or the other credit card. My score dropped over 100 points. Then they have the nerve to think that I would trust them with some other loan through them to pay off the last of my debt? No. I was manipulated into believing this was going to take up to 6 months and I’m closer to 2 Years 6 months just so you could say what you needed to say a helpless lost young woman trying to do the best thing she thought to turn her finances around and I was capitalized on. Can’t wait to be done.

6 years ago

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Reply from National Debt Relief

We’re sorry to hear about your experience and want to thank you for sharing your concerns with us. Based on the limited information provided, we are unfortunately unable to locate you in our system. If you can provide an email address or telephone number. Please contact us directly at 888-660-7427, Thank you.

Aug. 7th, 2020

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Britt San Jose, CA

They are both good and bad. I was happy I was signed up, since AMEX is very aggressive and they took me to course almost immediately. NDR was able to get me a lawyer to file the paperwork and they still got me a settlement offer. However, with their fee structure, I didn't really save any money. I think I ended up paying like $400 less that what my balance was. Also, they took their fee out of my savings before making a single payment to my creditors, so my balance available to negotiate decreased by almost $2k and I was required to give them more money to keep up with my payments. That was not cool since I was already paying them nearly $500 a month. I think NDR was worth it just for the peace of mind and them handling all the legal paperwork. But I ended up unenrolling my other debts from the program. The fees are too high and they take them out in a way that impacts your ability to negotiate quickly. I would only recommend NDR if you have lots of creditors, it's your last resort, or you are working with creditors likely to litigate (like Amex)

7 years ago

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None of your business Warren, MI

3 stars due to the fact that you don’t work with minimum payments, meaning my minimum payment puts me in financial hardship every month. Also, I know this is somewhat petty, but my payment is scheduled every month on the 18th. This month it falls on a Monday. For some reason it was debited from my account on Saturday the 16th. Good thing I had the money in the account or that would have been a bad phone call to make. Probably cancelling the program. I understand if the pay date falls on a Sunday or holiday, but it should have not been debited until the correct date. The program so far has saved me some money and I do look forward to completing it in the next year.

7 years ago

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Reply from National Debt Relief

Hi,

I'm sorry to hear about your experience and also want to thank you for sharing your concerns with us.
Unfortunately, we can't find you in our system. Please contact us at 888-660-7427 to discuss in more detail. Thank you

Mar. 20th, 2019

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S. Morgan New York, NY

I feel there is communication delay..if I email , it takes too long to get a response and when I call, I feel the reps have to be filled in, instead of knowing my history. I'm not really confident when I hang up sometimes. The sign up process was a lot of work, I think you guys need to streamline that process and make it more convenient for a new registrant. Get more into settling student loan debt. You want $4-5k to begin negotiations but that can take months. Student loan providers are super aggressive and threatening, time is of the essence, especially when they want to sue. You guys need to get into helping us with that at the bare minimum. It is a HUGE burden on millenials. Your email and website are a little confusing. We need layman's terms. Especially when you guys are settling a debt. I really am confused on the communications that I get. Especially if there is a itemized list, it is not clear at all. Very shorthand and confusing. Make it easier to change the payment date, it happens sometimes..I've only done it 2x but when I call, its almost like you feel like you are in trouble.

7 years ago

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Reply from National Debt Relief

Hello S. Morgan,
I'm sorry to hear about your experience and also want to thank you for sharing your concerns with us.
Unfortunately, we can't find you in our system. Please contact us at 888-660-7427 to discuss in more detail. Thank you

Mar. 20th, 2019

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Remiflor Demesa

I am kinda disappointed on how slow the process on dealing with creditor. I only have 2 account ressolve and my husband accout weren't not even had any progress.

6 years ago

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Reply from National Debt Relief

Hi Remiflor,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Oct. 29th, 2019

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Brian Fine

Slow movement to get debts resolved. Took full advantage to collect their fees but then say they don't have enough money built up to negotiate with the creditors.

7 years ago

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Reply from National Debt Relief

Hello Brian,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Oct. 14th, 2019

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joshua carter Spokane, WA

When I first signed up I was led in the wrong direction By this companys employees but after understanding how it works it has been a great experience but I think they could have been more informative when I was signing up and I would’ve made better decisions But they have help me start to become debt-free and I have got two offers that are amazing

4 years ago

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Reply from National Debt Relief

Thank you for the feedback – we’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Jan. 4th, 2022

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Clois w Arlington, TN

T thought the amount taken out of my check each month went tiward my resolution payment. I didn't realize more money would be taken out in addition to monthly payment. Im on a fixed income and i don't have any extra money at all that can go toward resolution. I was going to have to pay 190.00$$ in addition to the 250.00 monthly payment..This is impossible. If i had that kind of money i wouldn't have had to use debt resolution ..thank you Clois Williams

5 years ago

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Reply from National Debt Relief

Hello Clois,
Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

Jun. 2nd, 2021

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Teresa Mcgervey Arlington, VA

While they have been mostly able to get my debt situation under control, I wonder whether some of the information I provide is read and taken into consideration. This is not necessarily information related to my creditor but is about changes in my personal and financial situation. On a few occasions, I have had to provide the same information more than once.

6 years ago

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Reply from National Debt Relief

We’re very sorry to hear about what happened, and we would like to make sure mistakes like these don’t happen again. Please contact us directly at 888-660-7427, and we will do everything possible to make sure this situation is made right.

Aug. 7th, 2020

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Mark Ream Lowell, MA

They call and ask you for approval for a debt settlement before they go through with it. They told me that it takes 4-6 months to settle a debt. They settled all my debts but 1 and it’s been a year and that debt still hasn’t been settled yet. They also charged me a $600 fee for one of my debts without even telling me about it or what it’s for.

6 years ago

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Reply from National Debt Relief

We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, If you prefer you can also call us directly at 888-660-7427.

Jul. 29th, 2020

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Kenneth hunter City of Saint Peters, MO

Ndr told me everything I wanted to hear. In the beginning the immediate results were welcomed. However, I’m still receiving calls even though I forwarded to all my creditors ndr would be handling my debt. I was initially told once I did this ndr legal department would handle the calls and stop the harassment . I was also told Ndr would quickly resolve debt but some of the payments to the creditors like a 12 week payment with very small payments to one creditor, while no other payments to other creditors are being made is baffling.

6 years ago

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Reply from National Debt Relief

Thank you so much for your feedback. We’re very sorry to hear about your experience, and we’ll be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.

Jul. 22nd, 2020

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Donald Harrington Malone, NY

We were very happy at first,you were doing very well with our account but lately we are a little disappointed with what is happening . We keep getting letters from chase and we forward them to you yet we still keep getting them. Also I increased my payment and also sent in an extra $2000 and you used it to pay some of your own fees instead of using it to help pay off some of our debt. You haven't paid off penny's. I thought your fees were paid at the end. We are hoping that you work on helping us on our debt and stop getting nasty letters from chase bank. Thank-you

6 years ago

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Reply from National Debt Relief

Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Jul. 20th, 2020

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Ronald Sylvestre, Jr. New York, NY

I like that eventually I will be debt free and that they negotiate on my behalf. Not too thrilled that about the amount of time it is taking to settle my last account. Also they indicated in the beginning that we could negotiate what would be on my credit score but now they act like it’s a foreign concept very far removed from this process and their capabilities.

6 years ago

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Reply from National Debt Relief

Thank you for the feedback – we’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427

Jul. 20th, 2020

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Orna Greene ,

I do have mixed feeling about your performance. During April or May of 2018, I registered in your program. I was told it would take 18 - 24 months. My final payment was set for April 2020. One of the creditors did not readily accept the offer, but that amount remained in the calculation for April 2020, I checked my status, only to be told that my debt payment is due to end in January 2020. How could that be? Tell me it's a mistake.

6 years ago

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Reply from National Debt Relief

Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Jun. 30th, 2020

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John Fontaine Hamtramck, MI

I have 4 account inrolled in the program, three of them are settled, I had a offer for the 4th account, but National Debt Relief on two occasions denied the offer I had from the last account, says if I accepted the offer that I would do so on my own!!! Is this a way to keep me in the program longer just to get more money from me!!! This is how I felt, and I should be the ultimate authority to make decisions with my accounts!!!

6 years ago

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William Emrich Kokomo, IN

I'm deeply disappointed with NDR because I fail to see any activity in my account. The reason given by NDR is that they are waiting until I accumulate enough funds in my account so that they can pursue settlement agreements with my creditors. I'm not buying this reason. All they are doing is collecting interest off of my money and charging me a fee to do so.

7 years ago

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Reply from National Debt Relief

William, we're sorry your experience hasn't met your expectation. Let's see if we can clarify any misunderstandings you may have. Firstly, the money in the savings account doesn't generate interest. The account isn't interest-bearing and its sole purpose is to hold and save your monthly drafts. Secondly, remember, we aren't a bank or a lender. The funds we will eventually use to repay the creditors comes from your monthly drafts. Think about this: when you enroll your accounts, let's say we start negotiating immediately and we have a settlement within (1) month. Your creditor will expect payments to start right away. If you don't have money in your savings account. we can't make those payments for you, so the negotiation would have been a waste. Any subsequent negotiations may not yield a result as favorable. This is why we must wait until there's enough in the savings account before we start the process. If you'd like one of our agents to review how our program works with you, we encourage you to reach out to us. We're happy to help.

Mar. 11th, 2019

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Michael S J Palm Desert, CA

I still do not understand how 1 debtor can get $275 monthly out of a $477 when no other debtors have been scheduled and I owe them much more and certainly the other debtors will want more than the remainder of the $477 after the $275 is deducted.

4 years ago

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Reply from National Debt Relief

Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

Feb. 18th, 2022

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Betmo79 Southaven, MS

I've been using this for a little over a year now. My credit score hasn't improved at all. I set everything up before the pandemic and now I am drowning. I've tried to contact them about my situation changing but they haven't gotten back with me. I don't know if I would have went this route if I had to do it over again.

5 years ago

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Reply from National Debt Relief

Hello,
Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

May. 24th, 2021

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Shirl San Diego, CA

The last proposal I received was a very good offer. I knew I couldn't accept the offer, but the agent who was helping me, made things happen. He talked to his Supervisor and told me that the Supervisor made it happen. I was very happy .

5 years ago

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Reply from National Debt Relief

Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

Apr. 16th, 2021

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Mindy Flowers Vernon, TX

During the time of quarantine, I had emailed my advisor and asked for assistance because I had 5 college age and 2 high school age students living with me. I never heard back or was contacted. I feel as if during this time, National Debt could have worked better with me.

6 years ago

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Reply from National Debt Relief

We’re sorry to hear about your experience and want to thank you for sharing your concerns with us. Based on the limited information provided, we are unfortunately unable to locate you in our system. If you can provide an email address or telephone number. Please contact us directly at 888-660-7427, Thank you.

Aug. 24th, 2020

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Jmeythaler Post Falls, ID

I like what you have done for me so far, but it’s been almost a year now and there are still 4 of the 6 companies that have not been resolved. Worried of legal complications. Sent offers these companies have sent me, and I forwarded them to you, but I have no idea where they stand. Thank you

6 years ago

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Reply from National Debt Relief

Thank you for the feedback – we’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Aug. 7th, 2020

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Therrera628 San Jose, CA

I feel like initially National Debt Relief was diligent about settling my credit cards. After over a year nothing has changed much. I still have 3 out of six credit cards that seem to be in limbo. Where is all of my payment money going to?

6 years ago

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Reply from National Debt Relief

I'm sorry to hear about your experience and want to thank you for sharing your concerns with us. Based on the limited information provided, we are unfortunately unable to locate you in our system. If you can provide an email address or telephone number, we can pull up your account. Please contact us directly at 888-660-7427, Thank you.

Jul. 22nd, 2020

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Steven Brekel Oklahoma City, OK

Overall I’m OK but I am getting collection calls left and right on one. I have sent that information in and nothing is changing. I’m afraid this will get uglier before it gets resolved. I’m PPE to someone calling me to help get this resolved.

6 years ago

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Reply from National Debt Relief

Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Jul. 22nd, 2020

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Larry Guillory Cottonport, LA

I called to lower my monthly amount because I am having some serious unexpected surgery and have many medical bills. The representative said that I couldn’t keep the $250 a month and had to raise it to $285. I hope I can make it because my medical is outrageous. If I can’t my only alternative will be bankruptcy. I am struggling at this point.

6 years ago

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Reply from National Debt Relief

We’re very sorry to hear about what happened, and we would like to make sure mistakes like these don’t happen again. Please contact us directly at 888-660-7427, and we will do everything possible to make sure this situation is made right.

Jun. 29th, 2020

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Maryy Dallas, TX

I think the negotiations with my creditors has taken way too long and it’s completely ruined my credit. I knew that enrolling would do that to some degree but because so many of my creditors haven’t settled yet it’s really really affected my credit. If I had to go back and do it all over I probably wouldn’t

6 years ago

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James G St Louis, MO

I enrolled in April. 18k in debt. The first card they settled was my discover with an original debt of 1944. They agreed to 1467 and charged me a 486 fee. You tell me. Is it worth it? They charged me what they saved me and that is not counting the monthly transaction fees and the optional 12 a month for legal service if I do get sued.

7 years ago

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Reply from National Debt Relief

Hello James,
Thank you for sharing your concerns with us. Please contact us directly at 888-660-7427 in order to discuss your concerns in detail.
Thank you.

Sep. 3rd, 2019

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Sandi New Haven, KY

I never hear from them. I get offers to settle; I send it to them, nothing. My husband die and I'm suppose to contact his creditors to see if they will lower his debt. They never made an effort to see about the ones we already had an agreement with for his cards.

7 years ago

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Reply from National Debt Relief

Hello Sandi,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. Please contact us at 888-660-742

Aug. 29th, 2019

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Donna Spring, TX

I know that things take time and so I'm not surprised that some debts are still not resolved. However, I feel very out of the loop regarding where the unresolved ones stand. I don't know if NDR has even had contact with these creditors. I don't like not knowing anything.

7 years ago

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Reply from National Debt Relief

Hello Donna,
I'm sorry to hear about your experience and also want to thank you for sharing your concerns with us.
Unfortunately, we can't find you in our system. Please contact us at 888-660-7427 to discuss in more detail. Thank you.

Feb. 20th, 2019

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Carla Potts

Only fair, only work the high dollar amount accounts and now I have one of my Bill's in collections.

6 years ago

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Reply from National Debt Relief

Hello Carla,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Oct. 29th, 2019

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Melissa

Good so far. Wish they would make monthly pmts. Contact creditors sooner and more communication with us.

7 years ago

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Reply from National Debt Relief

Hi Melissa,
Thank you for the feedback and glad to hear that overall you had a positive experience with us. Unfortunately, we are unable to locate you in our system with the information provided.
Please call us directly at 888-660-7427. Thank you

Oct. 14th, 2019

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Scott Hoskins Fenton, MI

Only thing that bothers me is the lack of communication… I would feel better if I was being notified of the on going process … instead of being kept in the dark about the negotiations

4 years ago

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Reply from National Debt Relief

It sounds like your experience was less than ideal. We always strive for excellent client experiences – is there any way we can make this right? We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Jan. 4th, 2022

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Darius Buffalo, NY

Do not like the continuous automated calls, then when answered, waiting 4-5 minutes for someone. Stop making automated calls and have an actual person call or stop the calls altogether

5 years ago

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Reply from National Debt Relief

We’re sorry to hear about your experience and want to thank you for sharing your concerns with us. Based on the limited information provided, we are unfortunately unable to locate you in our system. If you can provide an email address or telephone number. Please contact us directly at 888-660-7427, Thank you.

Mar. 8th, 2021

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Bandit615 Biloxi, MS

I am extremely happy about the progress that NDR has accomplished resolving debts with my creditors so far. However there is a huge cost to using their services & you have to pay them before the debt is paid off

5 years ago

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Reply from National Debt Relief

Thank you for the feedback – we’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Dec. 16th, 2020

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Carmelita E Concepcion Baldwin Park, CA

Good and able to answer my questions but I need the confirmations of all the paid cards for my records too. Hoping everything/my credit problems will cleared and paid off soon too.

6 years ago

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Reply from National Debt Relief

Thank you for the feedback. We’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Jul. 10th, 2020

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Debtrelief20 Astoria, NY

At the beginning it was good. Now I’m going into my last8 months and they still haven’t set up payments with 2 creditors. I’m afraid I’m going over the 30 minthd there were also monthly fees they didn’t warn if

6 years ago

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Honey Bunny Pasadena, CA

I dislike how when you call no one tells you details about your account. Apparently the negotiators are the only ones who know what the status of your accounts are and there is no way I can contact them.

6 years ago

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James F Thomas Jr La Mesa, CA

Have not been in the program long enough to fairly rate yet. Only 2 out of 17 creditors have been contacted and/or settled since mid Dec. Too slow of a process so far. Lack of updates and contact regarding my account.

7 years ago

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Reply from National Debt Relief

Hello James,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Mar. 20th, 2019

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Jamiella

Its been okay but the payouts have been small my deposits seem to sit for quite awhile

7 years ago

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Reply from National Debt Relief

Hello Jamiella,
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Oct. 21st, 2019

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Louis Velasquez Orlando, FL

For the most part one is kept in the dark. A little unnerving at times. Some settlements are short term and very expensive to afford when one doesn't have the money to pay.

5 years ago

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Reply from National Debt Relief

Hello Louis,
Thank you for bringing your concerns to our attention. We work hard to provide the best possible experience as we help our clients become debt-free. A member of our team will be reaching out to review and better explain our process. If you prefer, you can also call us directly at 888-660-7427.

Aug. 30th, 2021

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Kent C Redford Boise, ID

It would be very helpful to me to receive a monthly status report on my account. Unless I call them I do not get any information as to what is happening.

6 years ago

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Reply from National Debt Relief

We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, so we’ll be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

Aug. 7th, 2020

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Brenda Libbesmeier Richmond, MN

Not always available to answer questions. They haven't settled anymore accounts in Couple of months. Kind of left in the dark not really know what's going on

6 years ago

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Reply from National Debt Relief

Thank you for bringing your concerns to our attention. We want every client to have an exceptional experience with us. We will investigate your concerns, and a member of our team will be contacting you directly to review. If you prefer, you can also call us at 888-660-7427.

Jul. 10th, 2020

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Ruby ‘Aiea, HI

I like that you take me away from my creditors I dislike how long you take to make settlements while lining your pockets first with monies you collect from me monthly

6 years ago

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Barbara Garvin Philadelphia, PA

Told one thing by the initial set up rep and another by the next rep My acct was passed to in process. Very uncomfortable with the entire agreement now

7 years ago

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Reply from National Debt Relief

Hello Barbara,

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear this. Your happiness is our number one priority. We will be reaching out shortly and you can also call us directly at 888-660-7427

Nov. 19th, 2018

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Sean Carvalho

The customer service has been really good. I think the pricing is way too high

6 years ago

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Reply from National Debt Relief

Hi Sean,
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Oct. 29th, 2019