Freedom Debt Relief
7.7
Overall Score
Elizabeth Patterson Conroe, TX
I was a little nervous and anxious since I wasn't really sure how it was all going to work, but they have answered all my questions. They have explained in very much detail how everything was going to happen. It has all been really easy. They always contact me via email to let me know how things are going and everything. I'm real comfortable with them, especially since they're handling my account very well. When they get a settlement they will text me or email me to let me know so that I can look at it in the portal. They are very knowledgeable and good at what they're doing. I'm glad I made the decision to go with them because I'll be out of my debt sooner than what I probably could've done on my own.
8 years ago
Reply from Freedom Debt Relief
We can understand your hesitation, Elizabeth. That's why we work really hard to make sure every client has a full understanding of how our program works before getting started with us. It's rewarding to hear you say that all of your questions were answered to your satisfaction. We also appreciate you expressing your appreciation in our communication efforts. Thank you! We've worked hard over the past year or so to improve how we communicate with our clients. It sounds like you have a great understanding about your account. However, if any questions ever come up, please do not hesitate to reach out to us. We're here 7 days a week to support your journey! Thank you for being the best part of Freedom Debt Relief.
Jan. 7th, 2019
Christine I George Manvel, TX
They explain the program to you and they make sure that it is something that fit with my situation so that I would benefit from it. They stayed in contact with me very closely to make sure that I was succeeding at the program. The customer service people were good. If someone couldn't understand what I needed or if they couldn't answer my question, they would always find someone that could. As for the updates they used whatever I asked them to use, which was text messages and emails. I also told them they could call me, but I specified which phones they could use. I thought it was god sent. It was the best decision I could've made at the time.
8 years ago
Reply from Freedom Debt Relief
Thank you so much for the many compliments, Christine. Congratulations on successfully completing our program! You did such a great job remaining committed to our process that you were able to graduate much sooner than anticipated. Wonderful work! Please know that we are still here to answer any remaining questions or concerns you have. Did you know that we offer a referral bonus? Feel free to contact us in client services at (800)655-6303 for more details. Thank you for being the best part of Freedom Debt Relief!
Jan. 7th, 2019
Juan Martinez Edinburg, TX
I wasn't making any headway on paying my bills. I mean I was paying things, but I was just paying off the interest rather than the principal debt. It was like my wheels were spinning but I wasn't going anywhere. They've been easy to work with. They have accommodated everything I've asked for. If I needed to increase or decrease the payments they would do it. No matter what I asked, they always worked with me and always responded very quickly and took care of my needs right away. Of course, that was as long as I called during their regular business hours. They also updated me through emails, though I could get any information I needed from the client dashboard. They have taken a weight off my shoulders completely.
8 years ago
Reply from Freedom Debt Relief
Thank you for your honest feedback, Juan. Many of our clients face similar situations to the one you shared with us. We are so thankful in knowing that our service has provided you with so many benefits. The greatest reward is hearing how accommodating we've been to your requests. We try our best to meet the needs of our clients while keeping them on track for graduation. Please, let us know we can continue to support your journey by continuing to contact us in client services with any questions about your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Jan. 9th, 2019
Irma Trevino Austin, TX
I found it on the internet and since it had a lot of good reviews I decided to call and speak to someone. They explained everything in simple terms and answered my questions. They told me to think about it before actually going through with them to make sure I was ok. No one has ever done that before, you know, telling you you should take your time and think about things. I was very impressed by that. They have always been willing to discuss what's going on with my accounts and summarize what happens. I get updates from them in emails and have received a couple of texts as well. They have been very friendly and always answer my questions. I think I made a good choice.
8 years ago
Reply from Freedom Debt Relief
We greatly appreciate your honest response, Irma. We are very glad to explain our program very thoroughly and we will continue to provide you with outstanding customer service. We want the best for you at Freedom Debt Relief and we are very confident you will see fantastic results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 10th, 2019
David Thomas Scottsdale, AZ
I got it because I couldn't keep up with my bills. They were always courteous and speak to me as if we were in a personal call. When I call they always have my account information quickly and are very knowledgeable. I enjoy their professionalism and their concern about me. They are quick in answering questions and handled everything, even the fact that my creditors kept calling me. They walked me through how to handle them. I feel much better. I received emails from them with very detailed information of the companies I owed money to, as well as the settlement that they are working on. All I had to do was respond with a yes and they would handle things as needed. They were up to date with my needs and I know everything that concerns me and my account. I feel good about this decision. It has been a load off my shoulders knowing that someone out there is helping me get through this process.
8 years ago
Reply from Freedom Debt Relief
Hello David,
Thank you for your wonderful review. We care about you at Freedom Debt Relief and we will continue to support you through graduation. We will continue to update you with any new information on your account and we are confident you will continue to see exemplary results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Thank you for your wonderful review. We care about you at Freedom Debt Relief and we will continue to support you through graduation. We will continue to update you with any new information on your account and we are confident you will continue to see exemplary results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 10th, 2019
Jeremy Benson Peoria, AZ
I was at the point where my credit card debt was getting higher and higher and I couldn't get anywhere with my income since I was retiring. I needed a way out without filing for bankruptcy since that would only make it worst. They have been helpful in solving any problem that comes up. I can call them anytime I have any questions or just to ask how things are going. We can also check if we need to approve something. They also always get a hold of you whenever a settlement is about to happen to get your okay. I've been having trouble getting in on their website. Freedom Debt has just taken the pressure and stress of paying bills away. Things are getting paid off and as long as I don't take out credit cards left and right I'll be fine. I believe I made a good decision. In the end I'll be better off and I'll have everything more or less under control with my money.
8 years ago
Reply from Freedom Debt Relief
Thank you for sharing your positive experience with us, Jeremy! We're thrilled to hear that our program has helped you put your debt behind you without having to file Bankruptcy. We're happy to know that you're getting the help you deserve and we're excited about your brighter financial future. Please continue to contact us when you have questions regarding your account, simply call (800) 655-6303 or log onto your client dashboard at . Thank you for choosing Freedom Debt Relief!
Jan. 10th, 2019
Dawn Jatczak Las Vegas, NV
They are helpful. If I have any questions all I have to do is pick up the phone and call them. Actually, the first person I ever called took care of me and was more than happy to answer all of my questions. Even though she didn't have all the answers, she passed me on to a different section that could answer me. Even now after I signed up she's still there for me and has helped me with everything. They update me on what's going on through emails and have been reliable so far. It has been a little over a year since I got them and I feel I made a good decision. They've taken care of all but one of my bills.
8 years ago
Reply from Freedom Debt Relief
Thank you, Dawn, for your excellent review. We support you at Freedom Debt Relief and we are happy to answer any questions or concerns you have. Our highly skilled team of client advocates are also glad to inform you with any new information on your account. Congratulations on your success so far, keep up the great work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 7th, 2019
Angel Magdaleno Las Vegas, NV
I was really stretching myself financially with my bills and credit cards. Every time I call them I've had my questions answered and they also give me advice on what to do. I'm always getting updated through emails and calls about the progress they are doing. I was also told I can check their website to see the status of my account. I'm pretty much always aware of what's going on. Now I just have the monthly payment that goes to my account, my two credit cards. It's all working well and I'm excited about it. I was able to get a lot of stress out of my mind, now I don't have to worry about having debts for 5 or 8 years. I think I made the right decision.
8 years ago
Reply from Freedom Debt Relief
We're excited to see your success, Angel! We firmly believe that you made the right decision to partner with us and we'll always keep you informed of your progress. Please continue to contact us when you have questions or concerns, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Jan. 10th, 2019
Anonymous Long Beach, CA
At the time I was struggling to pay my bills, so I called different places that offered similar services. Any time someone mentioned my social security number before explaining things to me, I would just hang up. Freedom Debt Relief was the only one that seemed interested in helping me out with my problem. They told me they would let me know if they could help me and once they checked, once they said '''we can do it,'' and explained things to me, I went ahead. I gave them my social security number then. They have done pretty much everything they said they were gonna do. They emailed me and texted me to keep me up to date and I could check in my dashboard anytime I wanted to. Their phone was also wide open and available if I ever needed to call them, someone was always available. The only problem I ever had was with the pricing since was under the impression that it was a good service. I was a little taken aback when I realized that, but in the end it was all worth it, I'm almost completely debt free. The best part of it all was when I got a birthday message from them in May. They sent me good wishes and encouragements, telling me I was almost free of debt and just saying all kinds of nice things. I was overwhelmed and really happy. They really made my day.
8 years ago
Reply from Freedom Debt Relief
This is an absolutely wonderful review! We care about you at Freedom Debt Relief and we love to communicate with you throughout your program. We want the best for you and we will continue to demonstrate fantastic customer service and professionalism, Keep up the great work, graduation is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 10th, 2019
Janet Sirianni Russell Simi Valley, CA
I started looking into companies that did this kind of thing because the last thing that I wanted to do was file for bankruptcy. I had worked too hard till then and I had a medical problem, so I thought going with them was the thing to do. They explained everything about the program from the beginning, which was really good. They are just very professional and seem to be very compassionate. They kept me updated on anything that was going on with my case. I could also log into my account to check on the progress of things, but I would always get calls from them as soon as they made a settlement. When I called, if I couldn't get someone to ask my questions to, they would call me right back shortly after. I never had to worry about not being able to get in touch with them. I'm absolutely happy and feel very fortunate in having them. It has been such a relief.
8 years ago
Reply from Freedom Debt Relief
Hello Janet,
Thank you for sharing your positive feedback. You definitely made the best decision in choosing Freedom Debt Relief instead of bankruptcy and we are very proud of your success so far. We will continue to answer your questions very thoroughly and we are glad to ease your mind! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Thank you for sharing your positive feedback. You definitely made the best decision in choosing Freedom Debt Relief instead of bankruptcy and we are very proud of your success so far. We will continue to answer your questions very thoroughly and we are glad to ease your mind! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 10th, 2019
Irene G Taylor San Francisco, CA
At the time I was overwhelmed with debt. I didn't want to take out a loan so my only other option was going with Freedom Debt relief to reduce the amount that I owed my creditors. They've always kept in touch with me to keep me updated on how things are going and I can also look at that online. I can just go in and check what's going on with my payments and everything. It works since I don't have to take a loan to consolidate payment or anything, they actually just work with the creditors and negotiate lower amounts for you. Their fees are also very small. I think I did the right thing, I'm almost done with the program.
8 years ago
Reply from Freedom Debt Relief
Thank you, Irene, for your positive feedback. We absolutely love having you enrolled in Freedom Debt Relief because we want you to become debt free! We have your best interest in mind and we will continue to update you with any new information on your account. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 7th, 2019
Michael Joseph Deluca Moraga, CA
There were several reasons why I decided to go with them. They seemed to be a reputable company, I knew people that had used it and that were satisfied, and I felt comfortable with the agents that I spoke to. At first I was pretty nervous of course, I was getting collection calls and I needed to make a decision. Since I had to stop paying my cards my credit took a dive, but after seeing them settle accounts it all seemed like a no brainier. Whenever I call them or send them emails with questions, they respond to me very quickly and to the fullest extent they could. They would also send me emails and call me when a settlement was offered and completed. I also got reminders to check on my online account to check on those things. It was pretty much constant communication. I've been with the program for maybe 6 months and all of my accounts have been settled.
8 years ago
Reply from Freedom Debt Relief
We appreciate your honest feedback, Michael. You absolutely made the best decision to choose Freedom Debt Relief and we are very glad to assist you on your journey to become debt free. We will continue to update you with new information and we are looking forward to your completion! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 12th, 2019
John Mcdaniel Sacramento, CA
I needed the help since my wife was terminally ill and had just lost her job. I took a big hit on the income and couldn't pay off my credit cards. They have been very helpful and they know what they are doing. I'm also treated very politely and they treat me like a customer, not like an enemy. They are handling my debts and have already knocked down two of them. Since I've been a good customer they're going to try and negotiate a settlement for all of the debts and just let me pay the bank directly. I think they are a great company. They're right on the money, honest, and take care of what needs to be taken care of. It has been a great thing and it has really helped me. They took a lot of pressure off of me and my wife.
8 years ago
Reply from Freedom Debt Relief
Hello John,
Thank you for your review. We are thrilled to see you enrolled in our debt settlement program and we will continue to help you through graduation. We have your best interest in mind and we will continue to ease your mind! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Thank you for your review. We are thrilled to see you enrolled in our debt settlement program and we will continue to help you through graduation. We have your best interest in mind and we will continue to ease your mind! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 12th, 2019
Charles Tison Toledo, OH
It's been a good experience so far. Things are going well, and it helped to get into a consolidation loan with their sister company, and will also further help me to repair my credit and to get a much better credit score, and get myself out of debt. Just based on research, seems like it would be the quickest option to get out of debt, and they're well known in that type of industry so they get the best result. I feel positive about it. I feel like it's going to help me get things taken care of quickly, and I feel really good about it so far. They've been very good, I've enjoyed it. It's a good experience.
9 years ago
Reply from Freedom Debt Relief
Thank you for taking the time to leave us a review, Charles! We are happy we can be of assistance to you in reaching your goal of becoming debt-free! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Sep. 2nd, 2020
Maureen Ramsey Womack
As I shared with Alex, your mailroom folks are awesome. Yesterday I received a notice, including a refund cheque, from the Federal Trade Commission. The FTC had sent it addressed to me at Freedom DR. The refund was totally unexpected. Some good person(s) in the Freedom mail room had looked up my name & address in your records system, typed an address label & forwarded the refund letter to me. Whomever did this makes me feel really secure dealing with Freedom DR. That person could have not bothered & thrown out the check or gone & cashed it themselves. i would have never known. So applause & a big thank you to the honest mailroom people.
9 years ago
Reply from Freedom Debt Relief
Thank you for your great review, Maureen! We're happy to hear that we've been able to earn your trust and we're excited to be working with you and helping you reach your financial goals. Also, don't forget we have a top tier client services team that's ready to help when you have questions regarding your account. They can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Jan. 16th, 2019
HOMMY NAVARRO
DUE TO A BUDGET CUT AT MY PLACE OF WORK, MY BILLS WERE GREATER THAN MY WAGES, TO THE POINT THAT I HAD TO USE ALL MY SAVINGS, BUT STILL IT WASN'T ENOUGH, MY DEBT BECAME BIGGER, LOOKING FOR A PERSONAL LOAN TO PAY OFF MY DEBT, THE SITE GIVEN ME THE FREEDOM DEBT RELIEF INFORMATION, SO, I CALLED, AND TO A GOOD SURPRISED, ALL THE BILLS GOT TO BE CONSOLIDATED, SO, IMMEDIATELY, I FELT I HUGE WEIGHT OFF MY BACK AND OFF MY SHOULDERS, THANKS TO YOUR GREAT SERVICE, AND THANKS TO THE ASSURANCE THAT THE CONSULTANT GIVEN ME THAT ALL WAS TO GET BETTER! THANKS FOR EVERYTHING YOU DONE FOR ME, I APPRECIATE IT ENDLESSLY!
THANK YOU FREEDOM DEBT RELIEF TEAM FOR ALL YOU DO IN BEHALF OF THOSE IN TRUE NEED, GOD BLESS YOU ALL AND ALL YOUR ESTABLISHMENTS, ALWAYS!
HOMMY NAVARRO
9 years ago
Reply from Freedom Debt Relief
We're thrilled to hear that you're receiving the relief you deserve, Hommy! Rest assured, our team is committed to assisting you throughout your debt-free journey and any time you have questions regarding your account, please don't hesitate to reach out to us. We can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Jan. 16th, 2019
Harvey Hein Denver, CO
About six months ago I had the pleasure of talking to Lauraine D. at that time I was recovering from surgery and she wished me a quick recovery and that she would check back with me. Lauraine did just that about five times each asking me how my health was and not so much about the program. I told her that I have more surgeries to do and that I was not going to do this at this time. she said let me give you my number in case you change your mind and again wished me the best with my medical problems. Well a few months went by and I was ready to go forward with the plan. But you guessed it I could not find her number so I looked at other programs out their but I kept thinking about Lauraine and how she made me feel like she really cared about me. So I have my whole family tare the house apart and still we could not find her number. So I'm at the point that I'm going to do a program with a different company. I had to pick up my mouse pad and you guessed it right there in plan sight was Larraine's phone number so I called her and shared this story with her and now you have had chance to hear it for yourself. Oh by the way I know for sure I have to have at least two more surgeries. Lauraine said she would check in with me as I go and have them done. Thank you Lauraine
9 years ago
Reply from Freedom Debt Relief
We love to hear that you had a great experience with our wonderful representative Lauraine. We will be happy to pass on the kudos, Harvey and we hope that you're moving forward positively and are healing from your surgeries. Also, should you have any questions or concerns, please don't hesitate to contact client services at (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Jan. 15th, 2019
Erika
I had a great experience with Freedom Debt Relief. Firts of all, customer service is A-1. They listen to you and give you the best options for your particular case. They answer all your questions very clear and they always available by email or over the phone. I was scare about the whole process, but as soon as I talked with my agent I feelt relief and confident that was the best decision for me. After I signed up for the program a professional customer service follow up with me to make sure that I understand everything. Very happy with my decision to choose this company! Im confident that my financial future is in good hands. Thank you!
9 years ago
Reply from Freedom Debt Relief
Thank you for taking the time to share your positive feedback with us, Erika! We are happy to hear that you are pleased with our customer service and our program. We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Sep. 9th, 2020
Gloria Rochester, MN
I have evaluated your program several times in the past month and finally knew I needed to make the decision to pursue. I want to commend your competent representative who I had the pleasure to work with, Jason H. He thoroughly and confidently (and patiently) answered all the questions I had and it was absolutely his confidence and assurance throughout the process that convinced me this was the right decision. He never made me feel like a failure because I could not keep up with the debt. Even though this is how I feel myself. I absolutely cannot say enough about his interactions and his patience. Your company can be proud of this individual.
9 years ago
Reply from Freedom Debt Relief
We appreciate you sharing with us, Gloria. Jason has evaluated your situation and took the time to care for your needs and helped informed you to make a decision. We are thrilled that we get to be part of this journey. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Aug. 26th, 2020
H L Myers
When I first filled out the online form for Freedom Debt Relief, I really didn't think I would be willing to actually go through with it. After dealing with abusive leaders during my time in the Army, the VA (need I say more?), and uncountable numbers of companies whose only goal is separating the unwary from their money; my trust is not exactly easy to acquire anymore. Gregory S's integrity and genuine manner is extraordinary, and his obvious empathy & compassion perfectly balances his bedrock foundation of honor. I was incredibly lucky to be connected with him, because his sterling character resonates with such power through his words, backed up by his actions, that even over the phone, it is nearly tangible - unmistakable and impossible to overlook. While I was a soldier, I often had to show "respect" to people who only ever inspired contempt in everyone unfortunate enough to be forced to work with them. Those who truly deserved and quickly earned my respect were rare gems, even amongst those who, by the very act of taking an oath to kill, and risk injury or death to defend our freedom, are worth far more than both our current and future commanders in chief. Mr Gregory S actually shocked me, by earning my genuine respect with such ease, that I was quickly able to accept the risks associated with the debt settlement plan he helped me and my husband conclude was the best course of action for our family. His easy rapport and genuine personality made a stressful decision such as this, easy to make and difficult to second-guess. He is a true asset to your company, and I feel incredibly glad to have met him. The only criticism I have about him, is that he spends far too much time working.
9 years ago
Reply from Freedom Debt Relief
Thank you for taking the time and sharing your story with us, HL Myers! We are happy to hear that Gregory was able to make you feel welcomed and earn your respect! Our goal is to ensure all of our clients feel that way as we understand that this type of situation is not easy. So we want our clients to feel comfortable with us and ask us questions to ensure they reaming comfortable and confident with us! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Sep. 9th, 2020
Juanita E Miles
I was struggling with a financial hardship and trying to find a solution for my issues. I was surfing the internet for help and of course there were so many choices I felt overwhelmed. So I chose a couple just to get an idea of what they had to offer. I received call backs, but one call really stood out. It was a call from Monica S at Freedom Debt Relief. Her conversation was clear concise encouraging even compassionate to my personal issues. I had many questions, and Monica had many answers. I of course checked the company out and they have a great BBB rating and reviews. I have become a client and feel confident Freedom Debt Relief will help me reach my goals. A special thanks to Monica for baby stepping me through the process.
9 years ago
Reply from Freedom Debt Relief
Thank you for taking the time to share your kind words with us, Juanita! We are happy to hear that Monica made you feel welcome and comfortable with us! We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Sep. 10th, 2020
Dennis Asubonteng New Castle, DE
It has been less than a year that I became a customer but Freedom Debt Relief has helped me to pay off most of my debts and are still working to consolidate the rest of my debts to enable me pay them off without any stress or financial hardship. One good thing about this company is that the staff are always ready to assist you in whatever way they can to help make you a debt free within the shortest possible time. Another good thing that has happened to me after becoming a customer of Freedom Debt Relief is that, the constant harassment of phone calls from my creditors have completely stopped. I am very grateful to this company for helping me pay off my loans.
10 years ago
Reply from Freedom Debt Relief
Thank you for the kind words, Dennis! We love to hear from our satisfied clients! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Sep. 15th, 2020
James Walled Lake, MI
Freedom Financial has been both professional and accessible.
In terms of the former, they have been careful to explain the entire process and are more than diligent about keeping the client up to date. In that connection, they have a variety of "bells and whistles," i.e., things like a "dashboard" for example, that allows the client to keep abreast of his progress.
Here, however, is the one problem that I have run into. Their "dashboard" is not accessible through an AOL account. Being functionally illiterate when it comes to computers and unwilling to get a second e-mail account, this has meant that I have not been able to access all of Freedom's resources via computer.
Fortunately, however, Freedom Financial's accessibility offsets this problem. There has never been a time when I have called with a question that they have not been there with an answer at the ready. Indeed, Freedom's staff is friendly and understanding and has been extremely tolerant of my computer illiteracy to boot.
It is hard to ask for much more.
Suffice to say, needing the services of Freedom Financial has not been one of the proudest moments of my life. That said, the staff at Freedom Financial has made the experience as painless as it could reasonably asked and have maintained the highest standards of courtesy and competence.
Freedom Financial deserves much praise and I give them my highest recommendation.
10 years ago
MONINA MATA Fresno, CA
Freedom debt relief gives me a new hope of being free to budget my money and pay bills on time and makes me realize that budgeting money is very important.
It avoids me in going into bankruptcy and frees me from the anxiety of where will the next money will come from to pay the bills.
The staff are very helpful and reassuring that everything will be taken care of, from communicating to the creditors and having a legal protection in case of any legal ;lawsuits.
Also, it gives me new dreams of being debt free in the near future, free of financial worries and happy to breath fresh air and able to meet the daily needs with the hope of being able to cope
with whatever challenges will be in the future.
10 years ago
Susan Cordero Elmhurst, NY
Ever since we contacted FDR, I have had nothing but pleasant experiences. Right from the start, the personnel at FDR have been patient, kind and thoughtful. Every representative has provided explanations and have never made us feel rushed. Even at the beginning when I kept asking the same questions, no one made me feel ignorant or was short tempered. I am grateful to FDR for helping us straighten up our financial life and can never say enough good things about them. I was so excited when I received my congratulation card on resolving my first credit card!!! I have nothing but good things to say and have referred people to them, and will continue to do so. Thanks again for all your help!
10 years ago
Jeremy Dean Nashville, TN
Freedom Debt Relief is definitely my recommended process of relieving debt. I was left stranded with overwhelming credit card debt after a relationship ended and immediately knew I would need to find a solution to help with the transition of recovery. I followed the steps exactly as they were presented to me and have settled for 45% with the first creditor, which will be eliminated within a year. That is such a relief. FDR has not hassled me in any way, they dealt with the creditor directly so that I did not have to, and they are very non-intrusive into my life...no excessive calls, no badgering or inconsiderate intrusions into my daily life...just a highly professional organization that goes to bat for those of us who were too stupid to stay out of debt in the first place. Highly recommend!
11 years ago
Denise Girard Randallstown, MD
Dialing the number I jotted down from a radio add I was a bit hesitant, nervous, and not sure what to expect when call a debt relief company. I was at my wits end, I tried to get help from all avenues and was turned down because my debt to income ratio was too high. Paying all my debt left me in hardship every month and was starting to put stress in my life. While speaking with the Rep from Freedom Debt relief I could feel the stress, although I was not sure if this was the right choice, dissipate. As the months have gone by and we settled one of my debtors I am amazed how smooth this experience has been and look forward to becoming debt free. My stress is gone and I am looking forward to a better financial future. All of us spend more than we have and think we can handle the payoff, but when it gets out of control and no where else to turn, Freedom Debt Relief is the best answer to a debt-free life. As I continue this path along with the great, hardworking, caring professionals of Freedom Debt Relief, and as each debt is resolved, I feel grateful and not alone in this journey.
11 years ago
Matthew Pittsburgh, PA
I was nervous beginning the program and was hesitant to start. From the first phone call, I was convinced that this was a much better alternative to bankruptcy. I had tried bankruptcy prior to calling Freedom Debt but I was told I didn't have enough debt. I was in disbelief, because after I paid all my bills, I had $200 left to last until my next payday, which was in another 2 weeks. That $200 was to be used for groceries for a household of 5 and has for 2 vehicles; it couldn't be done. Any available credit I had would be used on groceries and gas. It felt as if I would be stuck paying these creditors until the day I died. I've only been with Freedom Debt Relief for one month and they have already made a settlement with one of my 6 credit cards. If you are serious about getting out of debt and can't wait any longer, make the call, you'll be glad you did. I know I am.
11 years ago
Robin Lambert Harrisonburg, VA
My experience with Freedom Debt Relief has been amazing. When I first signed up I admit to being apprehensive, wondering how everything was going to go. I couldn't be more happy with how everything has turned out. I was constantly being looked after by the staff, who made sure to let me know every step of the way what was going on with my accounts. I am now at the point where most of my debt has been resolved. Freedom Debt is keeping me up to date on the progress of my last account, and I am so looking forward to being debt free. I owe all of this to Freedom Debt Relief and the amazing support of their staff.
11 years ago
Denise Naylor Feasterville Trevose, PA
OMG, how do I even start to thank Freedom Debt Relief for setting me free from sleepless nights, a horrible pit and sickness in my stomach, lots of gray hair, endless days and nights of crying, and getting nowhere with making just the minimum payments every month. When Freedom Debt Relief found me, and I made that call to them, a big credit weight was lifted off my shoulders. There"s a small light I see at the end of the tunnel, and soon that light will become brighter and brighter! Freedom Debt Relief is my life saver, in the sea of credit card bills, thank you for your outstanding help, I could never thank you enough. Denise Naylor
11 years ago
Verified Customer
Review Source
Cristina Ranuschio
It helped me organize and take care of my debt without affecting my needs. Also, when I needed help maybe skipping one payment it was done without hassle.
4 years ago
Reply from Freedom Debt Relief
Cristina our team takes pride in providing world-class customer service to our clients and its great to hear you are happy with our service efforts! Please reach out to customer service at (800) 655-6303 or support@freedomdebtrelief.com for any additional help you may need.
Apr. 20th, 2022
Verified Customer
Review Source
Anonymous Minoa, NY
I've never had any issue with my account or with calling in needed assistance. I've never had experience when I've called them for systems that wasn't resolved at the time.
4 years ago
Reply from Freedom Debt Relief
We are glad to hear that you've never had an issue with our service. Providing our clients with the utmost level of service remains our number one focus. Please let us know how we can continue supporting your journey to financial freedom. Thank you for choosing Freedom Debt Relief to reach your financial goals.
Dec. 15th, 2021
Verified Customer
Review Source
Jamilla
I rate them so high because the customer service is top notch. There is someone there that will always answer your questions, and they don't make you feel bad for needing their services.
4 years ago Edited December 14, 2021
Reply from Freedom Debt Relief
Making sure our clients feel well-supported remains our number one focus. We appreciate your amazing feedback, Jamilla! It's great to hear that we are always able to answer any question or concern you may have. Always feel free to connect with us when support is needed. Thank you for choosing Freedom Debt Relief to reach your financial goals.
Dec. 14th, 2021
Verified Customer
Review Source
Sarah Marte-Lopez Durham, NC
Freedom Debt Relief has been a breeze to work with. Their representatives are always professional and have provided good guidance throughout my journey.
4 years ago
Reply from Freedom Debt Relief
Thank you, Sarah, for sharing your exciting feedback with us today! It's always great to hear clients share how pleased they are with our service efforts and exceptional team. Keep up the excellent work, and thank you for choosing Freedom Debt Relief.
Dec. 14th, 2021
Verified Customer
Review Source
Cheyenne Wilmers Marcellus, MI
It's a good move to pay off debt, however, Freedom Debt is taking more money from clients than they rightfully should. They also don't work for their clients in a timely manner for the best outcome of the clients they have.t however Freedo
4 years ago
Reply from Freedom Debt Relief
We appreciate you voicing your concerns regarding our program, Cheyenne. We ask you to consider the following when it comes to our settlement fees. Our program payments are often much lower than the required monthly minimum from creditors, offering clients some cash-flow relief immediately along with lower costs in the long run, even when accounting for our fee. The good news is if you can afford the monthly deposit, our fees are already included! Compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our clients pay down their entire debt - principal, fees, interest and all. Trust in knowing our negotiators will always take the first opportunity to obtain the best settlements possible. We encourage you to speak with our Client Services team to learn what options are available that would allow you to accelerate your Graduation Path. Client Services is available 7 days a week to support your financial needs. Your feedback is valued. Thank you for trusting Freedom Debt Relief to serve your financial needs.
Dec. 14th, 2021
Verified Customer
Review Source
Eloise Bennett Central Islip, NY
FDR has helped me to get ahead of my debt I'm now going on my third year with them. It's help me to manage my finances and understand how to budget as well
5 years ago
Reply from Freedom Debt Relief
That's great to hear, Eloise! We are glad to hear that not only are we helping you solve your debt, we are also helping you mange your finances and teaching you to budget! Please call us at 800-655-6303 if you need any assistance. Thank you for choosing Freedom Debt Relief!
Sep. 14th, 2021
Verified Customer
Review Source
Gail Matthews Brandon, MS
FDR gives me peace of mind. I know I’m being taken care of. They work hard to negotiate my debt and help me thru the process. I can’t wait to graduate!!
5 years ago
Reply from Freedom Debt Relief
Thank you, Gail, for taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we'll always be right by your side. Please call us at 800-655-6303 if you have any questions. Thank you for choosing Freedom Debt Relief!
Aug. 26th, 2021
Verified Customer
Review Source
Joni Lindsay Salt Lake City, UT
I have appreciated how they have negotiated settlements and reduced my debt while having enough flexibility to delay payment due dates when my income was less than reliable.
5 years ago
Reply from Freedom Debt Relief
Hello, Joni! We appreciate you taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we'll always be right by your side. Please call us at 800-655-6303 if you need any assistance. Thank you for choosing Freedom Debt Relief!
Jul. 29th, 2021
Verified Customer
Review Source
Jay Fort Wayne, IN
Freedom’s staff was very understanding, cooperative, and kept me informed via email and txt. They were able to negotiate well, to my satisfaction. I am glad I did it.
5 years ago
Reply from Freedom Debt Relief
Jay, we appreciate you taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we'll always be right by your side. Please call us at 800-655-6303 if you have any questions. Thank you for choosing Freedom Debt Relief!
Jul. 22nd, 2021
Verified Customer
Review Source
Ivallee Fowler Saint Clair, MI
Because they told me every cent I paid would go to my bills , I just found out this year there were different fees and when I called about it she laughed at me and was very rude .
5 years ago
Reply from Freedom Debt Relief
Hello, Ivallee! Our team takes pride in providing world-class customer service to our clients and we'll always be right by your side. Please call us at 800-655-6303 if you need any assistance. Thank you for choosing Freedom Debt Relief!
Jul. 22nd, 2021
Verified Customer
Review Source
Elizabeth Reedy Whitesboro, TX
Due to having 3-4 more payments on a debtor to being paid off and then something happens and they have to be re-negotiated. I am not paying again to same company. I am waiting on explanation!!!
5 years ago
Reply from Freedom Debt Relief
We're very disappointed to hear about recent experiences, Ms. Reedy. Unmet expectations are frustrating for anyone, no matter the situation. We will be sure to have an account specialist reach out to you regarding the matter. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Jun. 21st, 2021
Verified Customer
Review Source
CC Trenton, MI
Working with Freedom Debt Relief has been an absolute pleasure. The people that work for this company a very professional and very knowledgeable about what they're doing.
5 years ago
Reply from Freedom Debt Relief
We are thrilled to serve you. We look forward to your future success and we are here every step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
May. 18th, 2021
Verified Customer
Review Source
Carol Elaine Potts
They helped me through the whole process. Always answer any question I might have and they keep me informed on any changes there might be. Very satiated with their service.
5 years ago Edited September 14, 2021
Reply from Freedom Debt Relief
Thank you, Ms. Carol, for such confident feedback! Making sure our clients feel well-supported is our number one focus. We cannot thank you enough for sharing. Thank you for choosing Freedom Debt Relief as your guide to financial freedom. Here's to a brighter financial future!
May. 17th, 2021
Verified Customer
Review Source
Floyd
Fast response to assistance to any and all questions about my account. Detailed information about debtors harassing phone calls helped with piece of mind.
5 years ago Edited September 14, 2021
Reply from Freedom Debt Relief
Excellent feedback, Floyd! We are thrilled to hear how pleased you are with our service efforts. Hearing that our service has provided you with peace of mind is beyond rewarding. Thank you for the opportunity to serve your financial needs. Please let us know how we can continue supporting your every step! Thank you for choosing Freedom Debt Relief.
Feb. 5th, 2021
Verified Customer
Review Source
Pamela
My experience with Freedom Debt Relief has been good. My debt is being paid off. I get a monthly statement on my progress so I don’t wonder if my money is going towards my debt.
5 years ago Edited September 14, 2021
Reply from Freedom Debt Relief
We are thrilled to be your financial solution to debt-relief, Ms. Pamela. Thank you for the opportunity to serve your financial needs. We appreciate you for taking the time to share your experiences with us. Please let us know how we can continue supporting your every step toward financial freedom. Thank you for choosing Freedom Debt Relief.
Feb. 5th, 2021
Verified Customer
Review Source
John Canton, OH
A while back I made contact with them to see if I could lower my payments and they were very accommodating. I truly felt like my situation was their concern.
5 years ago
Reply from Freedom Debt Relief
Thank you, John, for taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we're glad we're able to help! If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Jan. 20th, 2021
Verified Customer
Review Source
Tina
If you are in debt, this is a great company. They have done a lot to turn things around for my credit. There is value in everything they do. I feel good.
5 years ago
Reply from Freedom Debt Relief
We really appreciate your comments in regards to your debt relief program, Tina. we provide total customer gratification. We are here every step of the way and aim to help you save money and time. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Jan. 5th, 2021
Verified Customer
Review Source
Marcia
They’re a great company. They were really willing to help us and get on top of our credit problems. All our questions were answered readily and the process was explained.
5 years ago
Reply from Freedom Debt Relief
Marcia, we are over the moon to receive such stunning feedback! We listen to our client's needs and find solutions that make a real difference in their financial goals. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Jan. 5th, 2021
Verified Customer
Review Source
Richard Edmond
At the end it worked out but it seems your departments are on different tracks when they should be on the same. Your machines and humans should match up together a little more than they do.
5 years ago
Reply from Freedom Debt Relief
Richard Edmond, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Jan. 5th, 2021
Verified Customer
Review Source
Minerva Donato
My experience with Freedom Debt Relief has been great. They have helped me rebuilt my credit score tremendously and have settled all my accounts in a timely manner.
5 years ago
Reply from Freedom Debt Relief
Minerva, thank you for commenting today. We are thrilled to hear your credit is improving. We thank you for being a valued client of Freedom Debt Relief. Keep up the great work and have Thank you for choosing Freedom Debt Relief.
Jan. 5th, 2021
