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Groupon

Is This Your Business?
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584 User Reviews

Author: Kalicia Bateman

LAST UPDATED: March 25th, 2022

Groupon has been operational since its launch in December 2006. For the past 8 years, their goal has been to provide consumers and merchants a mutually beneficial site by working with vendors to offer discounts in order to drive more traffic to businesses. They offer a large selection of product categories for consumers with a large percentage of potential savings. Their platform allows customers to purchase virtually any product anywhere.

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The Good

  • Large selection of deal categories
  • High percentage of potential savings
  • Great return policy
Groupon works with a large number of vendors to bring great value to their customers. Consumers will find over 50 categories to search for savings. They offer 4 main categories which include local deals, goods, getaways, and clearance as well as coupons specific to certain businesses such as department stores and travel sites. Each main category includes a list of sub categories. Consumers can search for virtually any service from restaurants to clothing stores. Planning a vacation? Consumers can search Groupon's database for deals on cruises, hotels, and more. Consumers who use Groupon have the potential to obtain up to 90% in savings. Groupon offers deals that provide a percentage off of a service or a dollar amount that can be put towards a purchase. Many of the coupons include the option to choose whether to redeem a discount online or in the store. Groupon uses what they call the 'Groupon Promise' when handling returns. They promise consumers who have used a local Groupon voucher before its promotional value expired, took a Getaway trip, or attended a GrouponLive event and were disappointed with their experience that they can contact Groupon within 14 days and they will work with the consumer to make it right. Each type of service also has a no hassle refund policy: • Local Deals: A voucher may always be redeemed from the merchant for at least the total amount the consumer paid for it. Unredeemed vouchers may be refunded if returned within 3 days. • Getaways: Purchases may be refunded if the merchant is unable to book your stay during the dates specified by the voucher. Vouchers that have passed the book-by date may be used as credit with the merchant. • Goods: Any item may be returned within 14 days of delivery on Groupon.
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The Bad

  • Difficult to find contact information
  • Limited years of experience
Groupon's website can be difficult to navigate when searching for customer service help. It is very difficult to find contact information via Groupon's website. The only contact information for customer service provided is a website. Only consumers who are members of Groupon are able to access the link necessary to contact customer service. This may make it difficult for some individuals to gain information and access certain questions without committing to become a member with Groupon. Groupon has been a company for 8 years. While this is a decent amount of time in business, some other deal sites reviewed have been around for 10 or more years. This gives other companies more experience in working with customers and providing savings.
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The Bottom Line

Groupon offers customers a wide selection of products and services at incredibly discounted prices. Their platform allows customers the flexibility to find deals locally as well as nationwide that they can obtain from virtually anywhere. Their lack of transparency when providing contact information may make it difficult for some individuals to fully utilize their website. However, for those who are willing to join Groupon as a member, they provide an excellent resource for obtaining savings.
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User Reviews

Star Rating

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2.9

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584 Reviews

Review Breakdown

5 grade

32%

4 grade

14%

3 grade

4%

2 grade

6%

1 grade

44%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Stephen Britt Phoenix, AZ

I've used Groupon on and off for years. I've had issues about 50% of the time. All my purchases of goods have been very disappointing - very low quality and not a bargain at any price. Consequently, I no longer buy merchandise on Groupon. I still buy event and dining Groupons occasionally. I have saved a bit of money with those over the years. Still, I've had to trade-in Groupons repeatedly for restaurants that wouldn't accept their own Groupon (Dickey's BBQ is an example)or were actually out of closed (Zorba's Greek Cafe is an example). I would add, Groupon is STILL selling Groupons for Zorba's!

6 years ago

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Charles Williams Huntersville, NC

The app doesn't have all the necessary tools to do what you need to do. I've had good experiences with Groupon, except for my most recent purchase. I purchased a Groupon for a concealed carry permit course. Because the course is so far out, I decided I'm not going to use this Groupon. I'm finally able to contact customer service to try to get a refund, but I'm told since it's been more than 3 days I can't get a refund or they can't exchange it. In the past I've been able to exchange Groupons. The merchant refunded my purchase for other services, yet Groupon says I'm just out of $75 because of their poor customer service reps.

7 years ago

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2maab.cs@gmail.com Fairburn, GA

Groupon has some good deals on occasion. Especially if they are offering some additional funds off of the price (usually 20% with a code) on select items. I have been a Groupon customer for years but recently I have run into some issues with the way they do business. The most important thing I would tell anyone to be aware of is their refund policy or LACK THEREOF. I had a few instances companies went out of business after I purchased my groupon voucher and Groupon did not want to issue a refund. They claim that your voucher should be good for what do ou paid for it forever but then if the merchants refuse to honor that agreement Groupon will not help with giving you a credit. Now they are claiming in their fine print that nothing is refundable. I find this to be bizzare, given that they market for the companies, collect your money, assure you that after the promotional value the cost value will always be there. Ect. It seems that they are not concerned with sustainability and customer happiness. I’m disappointed and would not recommend them again unless you right there about to use the voucher. Otherwise, if life happens due to your fault or not, you will be alone. Hey

7 years ago

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Sazzy

Used printer pix for 2 photo calendars. As the website kept crashing I processed one calendar, then found it wouldn’t let me complete the other one, stating that the groupon code had been used. I proceeded to the end, thinking it would be taken off. However, the cost of the calendar was £18.49 with delivery. Other companies are doing deals for around £5 at the moment. This was very disappointing. I would urge people not to buy this deal and stick with the more recognised companies such as Moonpig, in my experience these sites don’t crash all the time. Really groupon should vet companies better so you know you can trust what you’re buying.

7 years ago

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Diane

I purchased a spa package deal for my nieces 18th birthday - I had fully expected to print off the confirmation and send it in a card. However on payment the gift option was offered to me , saying the recipient of the gift would be emailed on my chosen date ( a month later ) Choosing this option I filled in the details and the required date for my surprise to arrive ( I fully checked everything before I purchased this ) I woke to a message from my niece thanking me for the present they had automatically sent the details to her and ruined the surprise - I was so disappointed I am in Australian and can’t be with her on her special day and wanted something really nice for her to open. Customer support apologised and offered me a £10 coupon of my next purchase, I said this wasn’t exactly good enough and could they at least upgrade the deal so some element of surprise could still be maintained .i was told “ ( my supervisor) does not agree for a higher gesture of goodwill in this situation “ What situation would warrant a higher gesture than a £10 coupon ? They offered a gift package and didn’t adhere to anything they promised to deliver So disappointed with this service

8 years ago

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Crystal rose San Antonio, TX

I still don't see why people like using Groupon I've purchased several Groupons for an oil change and other items. It just doesn't make sense to me why would u pay for a discount only to have to turn around and pay more still at the place. And most of the time you still end up spending the same amount if not more at the place you go to with the discount. For example the jiffy lube shows the 42.00 one you get for 24.99 but does not state how much more you'll really have to end up paying. So when you go get the oil change it's actually way more so I still ended up paying over 40 bucks w the Groupon and the diff at the store so I dnt see how you come out winning.

8 years ago

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sheilagh romero Kent, WA

Groupon for the most part is great. However, if you buy more than one of the same item, some merchants will not let you check out all at once, and pay just one S & H even when ALL the items are going to the SAME address! I had to go through the purchase process for EACH item and pay a separate S & H for EACH item even when they were ALL going tot he SAME address. Groupon could make that clear up from AND I ONLY found that out AFTER I "viewed" the coupon and then of course I could not cancel my Groupon order because I had viewed the coupon. I ended up paying more for the item than if I had gone to the store and bought it.

8 years ago

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Edgar Tinley Park, IL

When i saw an advert for flowers at $20:00 i thought that was the final price. I did not realize that was just a coupon, my mistake. After redeaming the coupon, the arraingment ended up costing the same as if i called my local florist. Plus i would have gotten a bigger selection and delivery today. For mee it was a waste of my time. I should have investigated how it works more thoroughly.

7 years ago

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Clay Tanner Memphis, TN

Every time I have ordered from Groupon I haven't had any problems until the end of December. I ordered the Glow Butane Dry Herb Vaporizer from the company Zebra Smokes and it has been a nightmare ever since. I asked for Groupon's help but they haven't been able to put pressure on the merchant at all. I'm still waiting to hear that my merchandise has shipped (it hasn't), and Groupon customer service is not helping at all.

7 years ago

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J. Yaracs Douglasville, GA

I'm currently working through a refund with Groupon, so I don't know what the outcome will be. However, after wasting an hour trying to find out how resolve my issue I doubt I'll be using them again. No support number, no email address or live chat as they mention. There is no way to reach them! That is poor customer service and frankly a bit shady. Very disappointing.

7 years ago

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Lucy Marrello

I used to enjoy shopping on Groupon but now I do not like dealing with them since they have no customer contact number. Also I sent an e-mail regarding P.C. Building and maintenance; I was not satisfied with their service at all and overcharged me quite a bit. he did not come back to retreat the stains that he was supposed to as mentioned when he was here. Also I sent a complaint to Groupon and I noticed his business is still under Groupon deals.

7 years ago

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N Paradise Bradenton, FL

I ordered a Grey Line tour for Charleston and tried to cancel it 10 days prior to departure. I was told it was non refundable. I was shocked as I NEVER agree to those type terms. I asked for a Supervisor and she alleged she had contacted Grey Line and they said no refund was allowed. Someone is being untruthful or they neglected to advertise appropriately. Never again will I try Group On!

7 years ago

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Gabrielle Oliver Largo, FL

When you buy something that clearly says MK purse and you get something that clearly doesn't even say MK but some other brand made in China POS purse then, wait two weeks because the birthday good you bought yourself isn't the right person then the costumer service person thought it'd be funny to wish you a happy birthday. I'll never ever but from Groupon again

8 years ago

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Linda Pham Philadelphia, PA

groupon sometimes processes your orders through twice even though you've only ordered once then put multiple pending charges on your account. they then won't cancel the order until the extra orders are delivered. from there, you as the customer have to handling returning the extra items and wait until groupon receives the items to receive a refund. highly inconvenient. also, there is no customer service to speak with, only emails or online representatives with canned responses.

8 years ago

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Renee Orlando, FL

I'm incredibly disappointed in my Groupon experience. Any in-home business should be marked as such. I was terrified at one experience and did not go back to finish the item purchased. AND the language used in offers should be clear. Writing 10 classes OR one-month unlimited classes is deceiving as the "fine print" says must be used in 30 days. So does that mean you only get 10 classes in a month? The word OR means one OR the other. Too misleading.

8 years ago

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Jeff

I purchased 2x ceanothus standards when they arrived most of the flower heads were dead, and at just over a foot tall not what I would call a standard, nothing like the description or photograph on the Groupon site, very disappointed.

7 years ago

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Shireen

Ordered a 3 piece sun-lounger set and only 1 piece was delivered. They said they would investigate and get back to me in 7 days - 7 days far too long when I have paid for something they haven't delivered. Poor customer service. Wouldn't advise buying anything big from here.

7 years ago

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Lora Burlington, NC

Terrible Customer Service and Garbage Product. Ordered a comforter set and received a shredded piece of junk. Customer service was completely unhelpful and the manager just repeated what the first person said - over and over and over again. Really bad experience.

7 years ago

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Sandra Cary, NC

Prices can be bargain.Groupon has slow to zero customer support,no telephone or live chat & left Several email appeals for correction!! Groupon said to use 20% of w code “Year”,never happened& Still waiting on reply Groupon...Will update

7 years ago

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Jennifer Oklahoma City, OK

I've had good and bad experiences, but the service seems to be taking a turn for the worse. I ordered a "scratch and ding" iPad and received one with the screen shattered. They refuse to honor the price I paid when attempting to exchange the product, but kept adding on $20. Customer service was absolutely no help.

7 years ago

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Janet Shuman New Haven, IN

Used groupon to buy a doll. $28 doll minus a $15. I was charged correctly from the company but Groupon took $45 total out of my account. I did get $30 back but never received the rest. Why use a groupon for $15 off and they take $15. Didn't save me nothing. I should have just paid the $28 to start instead of wasting my time!

8 years ago

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Ruth Rogers

I have given up on Groupon. I am tired of trying to order an advertised item for once price and having the price double, or more, when I click "buy". That practice should be illegal. I am also tired of the poor quality of many of their products.

8 years ago

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Bailey Montverde, FL

I had a deal sent to my email that then wouldn’t work and couldn’t use, the live chat operator said they’d check on something then ended the chat, and then had trouble even finding where to leave a review though on the email it says I can leave feedback. Love when Groupon works, but when it doesn’t, not much has been done to help.

8 years ago

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Ana Marin Houston, TX

We got a groupon supposed deal, yet it turned out to be a fail, tricking costumers into buying these supposed deal is a joke, we eneded up paying full price at the end of our outing in my sons birthday dinner, SICK DISGUSTING WAY TO DO BUSINESS, will be yelping this

8 years ago

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Ange Beverly Hills, CA

Groupon used to be a great idea. Now it’s dying businesses or those getting shot of old stock. Always look elsewhere before buying a groupon. 9 times out of 10 it’s cheaper elsewherethan you can buy it on there for, and with so much less hassle if things go wrong

8 years ago

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Mukti Darji Mount Laurel, NJ

We purchased deal for cove haven resort in poconos and it said all inclusive ,group on charge us for all inclusive room but when we checked in at resort they said it is only for room and not all inclusive.

8 years ago

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Review Source

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Lori Fletcher Saratoga Springs, UT

Groupon has too many restrictions on their customer offerings and a lot of reading. Personally, I think it’s too much time to spend on saving a few dollars. Make sure to the locations on offerings are places you won’t need to travel far for.

7 years ago

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Trevor Woller Beaverton, OR

You can't always trust the deals on Groupon are actually "Deals." Lots of time, the way they advertise it makes it seem like a deal but if you go check another site, it's the same price. I bought a refurbished product from Groupon and it broke almost immediately.

8 years ago

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Chase H Provo, UT

I have a love hate relationship with groupon. Every now and then, you can get some crazy good deals. The Seven Peaks Pass of all Passes is amazing (plus you can score a 50% off promo code sometimes) and Itto Sushi has a great deal. Besides that, just a lot of massages and products I don't want. Plus, their emails come way too often. Spam.

8 years ago

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Karen Millward

You do not look into business’ to see if their offers are genuine offers. I feel ripped off twice now because companies can’t provide what they are offering.

7 years ago

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Dori Zenner Saint Cloud, MN

Very poor shipping. Have been waiting on my first Groupon order and the date has been pushed back 3 times. Will never order through them again. Let’s hope it shows up.

8 years ago

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Toni Cicala Smithtown, NY

Misleading Groupons, read the fine print or you won’t be getting a deal at all! Customer service was not helpful at all.

8 years ago

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Craig Calsbeek Carlsbad, CA

Customer service sucks. Even if you can find the contact options they do not back up the deals. Good luck.

6 years ago

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JRosa Lehi, UT

Groupon has great deals but their customer service is the worst. The employees I spoke with were not fluent in English and were very unhelpful.

8 years ago

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