Royal Caribbean International

This was our 3rd cruise on Royal Caribbean. We had similar issues on our 2nd cruise in July of 2017 but thought we would give it another try. We were again disappointed. The singer/performer (her name was Sherry) made a rude remark when she could not sing 'Sometimes' by Britney Spears. I requested for this song upon her invitation for a song request. This song came out in 2009 but she claimed she was still a baby at that time! It was then almost 12 midnight and all the guests were way over 50 years old. She could have apologized for not knowing the song instead of making us feel 'old'. She could sing 'Unforgettable' by Natalie Cole, though! The Head Waiter (his name was Rushon) was pretty rude to me and my daughter who was a vegan. When my daughter requested for vegan spring rolls on the 3rd dinner, we would shocked to see that the same spring rolls were served EVERYDAY after that! When we asked, Rushon claimed that they had many vegan appetizers!! Why couldn't they serve those?? My poor daughter also had to eat the same dark chocolates for dessert for 5 consecutive days! My daughter had requested few times for Falafels but Rushon always declined saying they were unable to make them. We tried asking another Head Waiter (his name was Ricky C) for Falafels and guess what? Ricky brought the Chef to our table and my daughter showed him a picture of the Falafels and the ingredients/recipe. My daughter was so happy when she was served the appetizing Falafels the next day! I had requested for Stir Fried Vermicelli a couple of times but Rushon always provided the same answer, 'have to ask the chef, cannot promise, cannot make for only 4 people'. Rushon had a very bad attitude and very assertive, he was unwilling to accommodate to the guests' requests, unlike Ricky C, who went all out to make the guests happy.

Have only traveled on RCCL. Last month was our eighth cruise on the Oasis of the Seas. Although most aspects of the cruise were great, our family clearly noticed a degradation of the attention to detail that we came to know and love. I anticipate that part of the problem was the size of the ship as dinner service was clearly compromised. Cabin steward had too many rooms so the staple animal figures out of towels didn't happen. Food was warm to cold each night. Entertainment of the ship was very good, and the ship itself was a marvel. Pools were more crowded than any of the other seven ships we had traveled. Could not get near Guest Services any time of day until the third day on the ship. Always a great time with family, and being on vacation is always great. Don't think we will travel the big ships again anytime soon.

Royal Caribbean is our favorite cruise line! Service is always excellent, our cabin has always been very clean. We have found that the nicer ships have much better food, but I think that is typical. The more you pay, the better you eat. On our last trip we took our 1 year old and he had fun too. The staff was very accommodating and we found plenty of baby friendly options.

I am giving my cruise that we took in March 2015 a 5 only because we did not expect to be cruising with 1700 college spring breakers and we should have been informed of this when we booked directly with RCI. We sailed on the Liberty of the Seas and this was our first cruise with RCI and beside the rude college kids with their filthy language, this would have been one of the best that we sailed on because the ship in itself was beautiful and the entertainment was great. BTW this was our 15th cruise. Not too much compensation from RCI except for a $100.00 OBSC to be used on a future sailing.

Rccl is a great cruise line. Have cruised with them for 20 plus years, Diamond club member. We also cruise other lines and we are seeing less difference in the total experience. We love the big roomy ships that rccl have. But they are quite a bit more expensive than Carnival and others. Are they worth the additional cost ? Not sure... So, we cruise several times a year, and several different cruise lines.

We've done 12 cruises on RCCL and only the last one was a disappointment. It was on The Navigator and the ship was hot, hallways, elevators, shows, cabin, the new panoramic ocean view room SMALL but this was a last minute booking and all that was left. SABOR specialty restaurant a not as expected another disappointment. The good was the cigar lounge, the R Bar and our room steward. We will still cruise RCCL!

Last trip not so great. Food not as good, service not good. Our room steward never to be found. Nothing on board to do except shop. Paid extra for a suite room was nice but was 800 extra per person over a balcony room. Another thing if you travel with them a lot price keeps going up instead of getting deals. Bought a drink package which was over 400 and they ran out of what I choose to drink. Well enough, we may try one more trip and see what happens

I have sailed 4 times with RC. I have never had a bad experience with any of my trips. My last cruise in May on the Adventurer of the Seas was exceptional. The food was great, service was outstanding in the main dinning room. Shows were not exceptional, but still enjoyed them. Room was always clean, but never saw the staff that took care of the cabin. Other than my luggage could not be found when I disembarked back into Puerto Rico and was eventually found before I got on to the shuttle to go to the airport, I really can not complain about anything else.

Royal Caribbean has the most beautiful ships in the cruise industry but the food, lemonade and orange juice are really bad. I hope they improve the food and beverages.

Disappointed with your BOGO offers. You never give half off you just move the cost around.

beautiful ship poor service we could never get a server on pool deck

I was not impressed with the facilities or the service.