Name: American Cruise Lines
Rating: 4.5

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Robert A. Kleeb Denver, CO

Meals were wonderful. Having tips paid with fare takes away a lot of difficult decisions about who & how much to tip all the wonderful staff who served us.

7 years ago

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Roy and Susie Casper, WY

We were pleased with all aspects. Only suggestion is support staff need more assistance at disembarkment and the nite before. Verandas are difficult to maneuver on.

7 years ago

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Joe and Mary Lexington, VA

We've done five cruises, enjoyed them all and have signed up for two more. The ship comforts, destinations and excursions are great. The food cooking and service were not up to the standards we expected.

7 years ago

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Gene Bell Phoenix, AZ

This was my first cruise and have already booked the second. Staff were all very personable and accommodating, great meals and excellent choices for on shore excursions.

7 years ago

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Carolyn G Maynard, MA

This cruise had the most turbulance. I am having trouble walking. The last day was a nightmare. When the taxi driver asked for our luggage, Chris said we were all set. We got to the airport----no luggage.Sent driver back and they would not give him the luggage until all the buses were loaded. We barely made our flight. Please look into this.

7 years ago

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Norman Aulabaugh Orfordville, WI

I booked cruise 474 which was to travel on the Mississippi river from St. Louis, Missouri to St. Paul, Minnesota from October 6 to October 13, 2018. When I arrived in St. Louis the evening of October 5, I found a note in my Hotel room saying there had been a change in my itinerary, that my Cruise had been changed from a Mississippi river cruise from St. Louis, Missouri to St. Paul, Minnesota to a cruise on the Cumberland River traveling from St. Louis to Nashville, Tennessee. Although there were many people booked on cruise 474 staying at the hotel, there was no representative from American Cruise Lines at the hotel to answer questions. I called the American Cruise Lines customer service representative and was told that due to high water on the upper Mississippi, the ship could not get under one bridge and therefore the cruise had been changed to the Cumberland River Cruise. I explained I did not want to go on the Cumberland River Cruise to Nashville, that I had booked the Mississippi River Cruise to St. Paul Minnesota. I further explained that I either wanted a refund or I wanted to re-book the Mississippi River Cruise from St. Louis to St. Paul for a later date. I was told neither of these option was possible and that if I did not go on the Cumberland River Cruise to Nashville, I would forfeit all the money I had paid for my cruise. I want this issue to go on file to warn other about the very unethical practices American Cruise Lines employs. They certainly are not customer oriented. They get your money, and then when they can't deliver on the trip you had booked, they seem to believe that sending you on another completely different cruise will fulfill their obligation. There were over 100 other people that were infuriated about the way we were treated by American Cruise Lines. I hope the Better Business Bureau has heard from them all. I went on the "alternative" cruise to Nashville as there was no alternative besides forfeiting the $10,000 I had already paid. I'm outraged.

7 years ago

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Potterdog Suffield, CT

Great ships, extremely competent crew, great foods and food selections, excellent waiter/waitress personnel, always give assistance when needed.

6 years ago

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Maryann Wright Fernandina Beach, FL

Food and service on all three of my cruises (Columbia River, Hudson River, and New England) have been excellent as have been the choices of excursions.

6 years ago

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Lois Tyler Ballston Spa, NY

Cracked dam disrupted the flow of the trip.unpacking repacking , unpacking was not anticipated. Not America cruise fault, but did not make the cruise go smoothly.

7 years ago

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B Hake Marietta, GA

We had the unfortunate experience of being on the Columbia River cruise when the Bonneville Dam lock broke and we had to spend the majority of the time docked at the Red Lion in Portland.

7 years ago

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Catherine Thomas St Louis, MO

Everyone from the cruise line was very friendly and always went out of their way to make our trip as enjoyable as possible

7 years ago

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Evangeline Saint Albans, VT

My room on the Queen of the Mississippi, one of the American Cruise Lines Paddleboats, was misrepresented on the diagram in their booklet as a Category A double; it was at best a single. It was cramped and had a musty, moldy odor caused by a leaky AC. When I requested that the company refund a portion of my expense for this room, I was offered a 20% courtesy discount on a future booking. Not at all happy with this offer.

11 years ago

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Chap Waters Gurnee, IL

American Cruise Lines gives you the small print about their cruise 44 day before the cruise. That means no REFUND if you don't agreed to there terms! As a company they can enforce any rule they deem necessary for safe trip but should let before taking of money. They are not up front with you and there business practices are shady at best.

5 years ago

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Jean Mancil Arlington, TX

I very much like the smaller cruise line system. I like not traveling with hoarded of people and.... not lots of kids!

6 years ago

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William W Fieldhouse Arroyo Grande, CA

Our whole experience was terrific. The food was very good and served quickly. We enjoyed all the off shore tours.

6 years ago

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Linda Robinson Edmond, OK

Great service, excellent food. All staff very helpful and friendly. Enjoyed the lower key cruising versus big ships.

6 years ago

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Rhoda Thornton Florence, AZ

Excellent Ship - Excellent Staff - Loved the trip The food could improve would be my only reason I am not giving it a 5 star.

7 years ago

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Bruce Torrance, CA

Friendly crew, excellent food, modern vessels, large staterooms and provides a chance to see America without the need for buses and hotel rooms.

7 years ago

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Susan Hatley, WI

People were very friendly Loved Happy Hour so we could meet the other people sailing with us Food was wonderful

7 years ago

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Carol Istvanick Fresno, CA

friendly staff, great food, interesting activities when landed, rooms ingest condition and kept clean and neat

6 years ago

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Betsy Taylors, SC

Totally enjoyed every aspect of our cruises. Friendly staff. Delicious food. Fun activities.

6 years ago

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Sue Weiss Lanham, MD

The staff on the ship was very friendly, and the places we visited were very interesting.

6 years ago

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Chas Chase Bethlehem, PA

Crew was great , very clean ship, culinary crew was very accommodating for foods not enjoyed due to cancer.

7 years ago

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Fricke Spring, TX

The staff is very friendly and accommodating. Always a fun time.

6 years ago

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Sue Oliver Kalamazoo, MI

I like the professionalism of the crew. The cabins and ship are very clean.

6 years ago

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Louise Knight Tucson, AZ

Staff was very friendly. Food was great. Historian was really good. Entertainment was excellent!

6 years ago

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Mary Gillespie Arlington Heights, IL

Everyone was very friendly -efficient-did their jobs very well

7 years ago

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terryjamison Madison, MS

American cruise line is the best and love the staff and cooks cheifs the food is wonderful

6 years ago

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Al Ernst Lakeland, FL

Staff was great! Everyone helpful and courteous. Food was excellent.

6 years ago

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TA Evans Hendersonville, TN

Relaxing trip on the Columbia Rivers with local entertainment and expert guide.

6 years ago

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sandy hennigan Largo, FL

great cruise main complaint NOT handicap acessible

7 years ago

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Richard Doucet Luling, LA

Beautiful new ship, Harmony. Very interesting trip down the entire MS River.

7 years ago

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Roger Casa Grande, AZ

Excellent service, food, staff, and care. Totally relaxing.

7 years ago

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Patricia OKane San Bruno, CA

American cruise lines is over-priced, the staff is totally unprepared for the guests they are supposed to provide for.

6 years ago

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Joan Dragolic Chatham, NJ

This was a very enjoyable experience. The crew were great.

6 years ago