The Credit People

Hi Breunna,

We hope you're doing well, and we appreciate you letting us know your concerns. We have reviewed your account, and see that you were with us a total of 3 months (Nov 2021, Dec 2021, and Jan 2022). You sent us an email in January stating you could no longer afford it and wanted your account on "hold" which it has been on hold as you requested ever since. Our refund policy is you can cancel at anytime, and receive your prior payment as a refund. Therefore, we have canceled your account for you, and also issued you a one month refund. We do care about our customers, and do everything we can for them. We know the credit system is not fair, so we do send aggressive dispute letters to the bureaus to try to get any positive progress possible. With that being said, it does depend on if the creditors respond to the disputes and what they can prove is legally accurate. If an account is legally accurate, and the creditors can prove that, then it can legally remain on your reports for up to 7 years from the date of the last activity. Credit Repair is not a fast process since we do have to fight against the bureaus and creditors who want this information on your reports. Everyone's credit is completely different and while some clients have results in 60 days, others take several rounds of disputes before the creditors allow the accounts to be removed. We were on your side and only here to help. Please allow 3-5 days for your bank to post your refund back to your card. We are sorry to see you go, but wish you all the best in all you do moving forward!

Best Regards,

-The Credit People -

Hi Ha. We are so sorry to hear you were not pleased with our service. We do care about our customers, and always do everything we can to get you the best results possible. I reviewed your account, and I do see we submitted several rounds of disputes for you throughout your service with us. Every customer walks away happy with The Credit People. We issued a full refund so your service with us was completely free. This is the satisfaction guarantee with The Credit People.