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Wells Fargo

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5.5

Overall Score

Author: Jenna Vasquez

LAST UPDATED: April 4th, 2022

Founded in 1852, Wells Fargo is a financial services company that offers consumer and commercial banking, loans, insurance, wealth management, investments, and credit cards.

A Wells Fargo credit card offers low APRs and reward options including cash back, points, or hotel rewards. Even offering a student credit card, borrowers of all backgrounds can find a fitting credit card with Wells Fargo.

Continue reading for pros and cons, and Wells Fargo credit card reviews from real customers.

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The Good

  • Variety of Credit Cards
  • Competitive APRs
  • Rewards Credit Cards
  • No Annual Fees
  • Free Credit Score Tracking
  • Credit Card Protections
  • Positive Customer Reviews

Variety of Credit Cards

Wells Fargo has a variety of credit card options to meet the various needs of its customers. These credit card options include:

  • Wells Fargo Propel American Express® Card
  • Wells Fargo Cash Wise Visa® Card
  • Wells Fargo Visa Signature® Card
  • Wells Fargo Rewards® Card
  • Wells Fargo Platinum Card
  • Hotels.com® Rewards Visa® Credit Card
  • Wells Fargo Cash Back College Card

Each card has varying rewards and benefits, but none of them have an annual fee.

Competitive APRs

Depending on the card, Wells Fargo offers an introductory APR of 6 to 18 months on both purchases and balance transfers, providing consumers with the opportunity to pay off new purchases at a lower interest rate. After the introductory APR period, normal rates will be charged.

For consumers with excellent credit, Wells Fargo's lowest rate of approximately 15 percent is likely to be secured; this is average in the credit card industry. For those who have poor credit, a higher interest rate will likely be received, as high as 25 percent.

Rewards Credit Cards

Wells Fargo provides a number of rewards credit cards for its customers to choose from. By frequently using their Wells Fargo credit card, customers can earn rewards points that may be redeemed for cash, merchandise, gift cards, and travel.

For example, the Wells Fargo Propel American Express® Card is the reigning winner of NerdWallet's Best-Of award. With this card, consumers can earn three times the points on specific purchases, such as eating out and ordering in, gas stations, and hotels.

In addition to award-winning and other traditional rewards cards, young borrowers can apply for a Wells Fargo student credit card. This card allows college students to begin building credit while in school and offers cash rewards earned for up to $2,500 spent on gas, grocery, and drugstore purchases for the first six months. While not all credit card issuers have student credit card options, this Wells Fargo option is a great way for young people to begin building credit with the benefit of some rewards.

No Annual Fees

There are no annual fees for all Wells Fargo credit cards. This can save cardholders hundreds of dollars each year.

Free Credit Score Tracking

Wells Fargo customers can monitor their credit score at no extra cost, which can help cardholders to stay on top of their credit and be aware of any changes to their score.

Credit Card Protections 

In the event that there is an unauthorized charge or a credit card, or a card is lost or stolen, you should contact Wells Fargo immediately and it will jump to action immediately to protect your information.

In either of the aforementioned cases, consumers can call Wells Fargo's 24-hour customer service number. In a case such as unauthorized purchases, the consumer will be reimbursed if they report suspicious charges promptly and by calling customer service.

Additional information regarding billing, and services available to protect you from credit card fraud, should be included in your monthly statement and/or your Customer Agreement and Disclosure Statement.

Positive Customer Reviews

Fifty-three percent of customer reviews award Wells Fargo five stars. The majority of these positive reviews highlight reliable customer services, great rates and rewards. Overall, people have been pleased with their Wells Fargo credit card.

On the other hand, negative reviews suggest that Wells Fargo interest rates are high, and some customers describe unenjoyable encounters with customer service.

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The Bad

  • Foreign Transaction Fees
  • No Secured Credit Card Option
  • Wells Fargo Accounts Scandal

Foreign Transaction Fees

Wells Fargo does charge a foreign transaction fee of 3 percent of each international transaction converted to U.S. dollars. If you travel frequently this could be a drawback, and there are many credit issuers that offer cards with zero transaction fees.

No Secured Credit Card Option 

Wells Fargo does not offer a secured credit card, an option that many other card issuers provide. Thus, if you are looking to rebuild your credit or have a bad credit score and are having a difficult time being approved for other credit cards, it would be in your best interest to look at other companies that have secured credit card options.

However, Wells Fargo does have a secured card option among its business credit card services.

Wells Fargo Accounts Scandal

Since 2013, Wells Fargo has been under severe scrutiny for harboring a toxic work environment and putting customers’ best interest aside in favor of driving greater sales. Employees were placed under intense pressure to meet unrealistic quotas, and as a result of this pressure, Wells Fargo employees signed customers up for accounts and credit cards they didn’t want, need, or in some cases, even have knowledge of. In turn, customers were often paying fees on accounts and cards that they didn’t need.

In addition to this scandal, Wells Fargo was recently sued by the cities of Sacramento, Philadelphia, Miami, and Oakland for allegedly giving Black and Latino homebuyers unfavorable mortgage terms.

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The Bottom Line

Wells Fargo offers competitive APRs, including a generous introductory APR offering, rewards programs, limited annual fees, and free credit score tracking, making it a competitive credit card choice in the industry. While the company doesn’t offer an extensive range of cards like you might see with other credit card issuers, Wells Fargo’s cards do offer competitive rewards.

Applying for a Wells Fargo credit card is quick and easy, and you don’t need to be an existing Wells Fargo customer to apply for a credit card online. However, it could improve your chances of approval if you have an existing relationship with the bank in the form of some other bank account.

If you are seeking to build or rebuild credit through the use of a secured credit card, you will have to look elsewhere because Wells Fargo does not offer a secured credit card option for personal banking. However, there is a secured card option amongst its business credit card options.

Based on customer reviews, many customers trust and enjoy Wells Fargo’s banking and credit card services, despite recent company scandals.

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Star Rating

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4.1

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265 Reviews

Review Breakdown

5 grade

54%

4 grade

21%

3 grade

11%

2 grade

9%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Michael E Berrett Lindon, UT

Wells Fargo 0 well - it is a mixed review: I have had a Wells Fargo Visa card for a couple decades, and had excellent service, and no problems of any kind. On the other hand, I am disgusted with the lack of integrity and dishonesty internally - obviously covered up or endorsed or ignored by upper management for the dishonest problems which have been in the press about the company over the past two years. There is a. reputation to recover - and it is going to take a while for me to regain trust with this organization. Anyone can make a mistake - but with these guys - too many - and too big of mistakes. I wish them well in their pursuit to re-build trust

7 years ago

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Julia Enright Albuquerque, NM

Wells Fargo...I have been a customer since 1991 (they put is on your debit card these days) I do appreciate any time I have an issue they are responsive. Fee's have gone up and changed considerably over the years but at least they explain the charges.

4 years ago

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Lars Hamilton Carmel, IN

When you feel lucky you haven’t had a major issue but rather only inconveniences with your bank, they’ve already set the bar pretty low. They nickel and dime with fees but at least they didn’t open an account without my knowledge yet....or have they?

5 years ago

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Doug Fox Eagle Mountain, UT

We recently had some issues with Wells Fargo when our cards were shut down and unavailable for use due to some national snafu. Had to actually drive into the branch to get the problem fixed. For the most part, Wells Fargo has been OK.

7 years ago

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Brady Hanson Orem, UT

Wells Fargo’s credit cards provide you with cash back bonuses and points that you can cash in for gift cards or swag. Their interest rates are standard and you don’t have to pay them if you pay off your card before 30 days. They provide typical service for a credit card.

8 years ago

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ChristianB Chipley, FL

I am a new costumer to Wells Fargo and I'm a little underwhelmed by the service. Their company seems like they would be helpful but their random charges for any little thing just kind of confuses me.

4 years ago

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Thomas Belmont, NC

Wells Fargo - Just not the same bank after Wells Fargo took over. I opened a checking account, and gave them $500 and a draft. I change my mind, and it took almost 6 months to get my money back.

4 years ago

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Sarah Huda Los Angeles, CA

You can't expect much from a bank and the cash back of Wells Fargo is no different. I can appreciate the fraud prevention and I've never had trouble getting a real person on the line for help.

4 years ago

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The Man Flake Rio Rancho, NM

They are trustworthy with my money and I can't say too much. Although I can't understand what they mean when they change a policy or what had changed. I would recommend explaining so that customers can understand better.

5 years ago

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Mason Allen Provo, UT

I had a really good experience with Wells Fargo until I got involved in their credit cards. The app needs some work to match up with the needs of the credit card and the fees and rewards are not great.

5 years ago

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jaci finch Corpus Christi, TX

I have a Wells Fargo teen checking account with my family. Wells Fargo is a great bank and I enjoy the online banking features, but there are a lot of fees. It is definitely cheaper to get a credit union.

5 years ago

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Kibsaim Rebollar Austin, TX

They had unethical practices. I feel terrible for the employees. The CEO did resign so thats why I decided to go from one star to three.

5 years ago

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Cheyanne Osoria Oklahoma City, OK

They are okay. WF tends to have a lot of mobile app issues that I am not found off. I also hate the number of fees their are, especially since being a customer for so long.

4 years ago

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Danielle Luma Tallahassee, FL

I currently bank with Wells Fargo and it is an OK bank. They need to work on alerting their customers better when fraudulent activity occurs, other than that they are okay.

4 years ago

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Olmanika Milfort Tallahassee, FL

I currently have a debit card with Wells Fargo and the services are phenomenal. They are always good with customer services and they are swift with the services

5 years ago

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take7 Sandy, UT

They were fine but fees were outrageous. The local banks were helpful and good so we liked to use the physical location. It was nice they were widely available in the west.

6 years ago

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Kristen Schow Pleasant Grove, UT

Not super impressed with my credit card. Lots of fees and it's hard to get someone that speaks English when I need help. Their email system is great though.

7 years ago

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Tagg Ogden, UT

I have been underwhelmed with the Wells Fargo credit card. Their cash back rewards are low and lacking. Nothing very exciting about it.

6 years ago

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Seth Managua, MN

I haven’t had the best experiences with Wells Fargo. They are just difficult to work with. Very honest but customer service isn’t up to par.

6 years ago

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Reckholdt Magna, UT

I would not recommend a Wells Fargo credit card with all the other choices there are out there. The rewards aren’t good.

6 years ago

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Cam McClellan Magna, UT

I don’t love this credit card compared to others. There aren’t many perks and Wells Fargo isn’t the most trustworthy bank to do business with.

6 years ago

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Barry Henline Logan, UT

Can't say that my experience with Wells Fargo was very good. The fee structure, customer service and overall banking experience was lacking.

7 years ago

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Eric Annandale, NJ

Nice sign up bonus ($200). Like the 1.5% cash back on all purchases. Don't like their phone service - can't set up a payment for a future date.

8 years ago

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Jon Robinson Riverton, UT

Decent card. It has good coverage, but I felt the rewards from other cards were stronger, so I switched.

6 years ago

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Marissa Redwood Falls, MN

I currently have two Wells Fargo credit cards and they are both great. I love the rewards I get when using my card!

7 years ago

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Meliame Selu Layton, UT

Not sure if the interest are bad or good but having a credit card with this company helped my credit go up.

8 years ago

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jordan cummins Gilbert, AZ

Was my first credit card. Bumps in limits are slow, interest is high after "college card" part of it goes away.

8 years ago

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Olivia Hardy Olney, MD

A pretty well organized, reliable company. Customer service is usually run well.

5 years ago

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Martha Gourley Pleasant Grove, UT

I have this card but I do not use it. Other cards have a lot more perks than Wells Fargo.

6 years ago

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P. U.S.H Preserve Understand Sustain Humility Lincolnton, NC

Good company representative at the branch i went to was very helpful

4 years ago