Synchrony Bank Logo
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4.1

Overall Score

Author: Jenna Vasquez

LAST UPDATED: March 30th, 2022

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Star Rating

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3.5

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17 Reviews

Review Breakdown

5 grade

53%

4 grade

12%

3 grade

0%

2 grade

0%

1 grade

35%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Eddie Rios Ogden, UT

Synchrony Bank is a must have for your credit card wallet. I love the rates, and that it is accepted everywhere. they also make billing and payments simple online. Having this card is just smart as it is easy to manage through their great customer service.

6 years ago

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M. Myers Flower Mound, TX

Very great credit cards! Very helpful customer service in my experience. Easy to use website and lots of different cards to choose from, there is something to fit every need.

7 years ago

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Luke Swierczynski Waterford, MI

I have several credit cards through synchrony bank. I feel like they're partnered with a ton of different retailers. Especially love the amazon card I have through them. 5% back on all purchases or simplistic interest free payments. Makes shopping super convenient and saves quite a bit.

4 years ago

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Syl North Port, FL

Long time client of Synchrony Bank. Majority of my cards are from that company and I happy to have them. Never have any issues with their cards. Customer service is excellent. The employees are very friendly and helpful. Excellent service and worth trusting!

6 years ago

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Jauna Poindexter Missoula, MT

I wish I could give them ZERO stars... AWFUL customer service! Long wait to get to speak to an actual person, and then the guy had such a strong accent that it was hard to understand him, and he apparently didn't understand what I needed. I purchased furniture, using a 5yr no-interest store card that is Synchrony Home. The furniture was supposed to be delivered right away, and a month later I was told it was back-ordered two more months. The store returned the furniture, canceling the order no problem but told me that I had to call Synchrony directly and gave me an invoice showing it had been canceled. Synchrony said I still needed to make payments on this furniture that I NEVER got, and they would send me a check in the mail IF there were any overages????? Why should I make a payment on something I DO NOT HAVE and then wait to get my money back???? He wouldn't give me an email, fax number, or even the correct department who handles that to give to the furniture store WHO told ME to call them in the first place! Too bad the left and doesn't know that the right hand is about to slap the customer... and they've lost my business.

4 years ago

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Tracey

HORRIBLE COMPANY!!! I used some of my OTHER credit cards at Christmas time.. so that dropped my credit score.. THIS bank decided to check my credit AGAIN without my permission and dropped my credit limit so it looked like I had 97% of my card used!! It cut my limit in more than HALF!! I’ve paid EVERY payment EARLY and above my minimum payment! I’ve NEVER in my life had a company DROP my credit limit!! I will be getting rid of this card ASAP!!

4 years ago

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Zac Cannon Long Beach, MS

I used Synchrony Bank to finance for my wife's wedding ring. I had a great deal and was able to pay off the ring within a year with ZERO interest!

6 years ago

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Deanna Moore Dumfries, VA

Synchrony Bank manages several "store card" accounts I have, mainly for furniture stores. Their terms are easy to understand, and I've never had any issues with them.

6 years ago

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Michelle W Coraopolis, PA

Synchrony is great! It's so versatile with the different companies that I finance my large purchases with and it's user friendly when making payments.

6 years ago

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Rischelle Mikkelson American Fork, UT

Synchrony credit cards are great to use anywhere Visa is accepted. They work just like any other credit card. They do have a preset amount on them (like a gift card) so you must know your balance.

7 years ago

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Minnie La Grange, IL

Don’t like them we pay our bills every month on time but they refuse to give credit when needed. And my partner has credit but when l apply they refuse can’t wait to pay them off so l can close those account try some one else for credit cards or loans

7 years ago

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Reckholdt Magna, UT

I have a gap credit card through Synchrony bank and they have been great to work with. I missed a payment by 2 days because of an illness and they waived the late fee for me.

6 years ago

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Myken Salt Lake City, UT

I have a Synchrony Bank credit card and have appreciated how easy it is to use and how many places it's accepted.

6 years ago

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Danielle Powell Long Beach, MS

Love the ability to use this at rooms to go. I was able to furnish my whole house at zero percent interest

6 years ago

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Patricia A Scott Long Beach, CA

Unethical and very poor quality of service. Should not be in financial services based upon numerous negative reviews by consumers who have been victims

7 years ago

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whitewolfowner Roswell, NM

They are terrible; they violate ADA and then lie to the CFPB who decides to believe their lies and leave me helpless.

6 years ago

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Susan Tabet Tehachapi, CA

Horrible. Their deferred interest program was deceptive and caused me financial hardship.

7 years ago