The Newegg Premiere subscription was a great feature. For $49.99, after a 30-day trial period, a client gets expedited free 3-day shipping, exclusive deals, and email alerts.
Newegg offers several different refurbished laptops and other accessories. We found a "first-generation" white MacBook with 2GB of RAM and Snow Leopard OS for $399.99. Newegg was one of the only companies in the industry that offered refurbished older model computers, essential for the low-end computing user.
We found that many online retailers in the industry also had a marketplace for individual sellers. Generally, buyers and sellers in the marketplace were covered under Newegg's guarantee.
UNLOCKED PHONES: We found that NewEgg offered several unlocked products, including the latest model of the iPhone. For some individuals, unlocked phones are great for switching SIM cards, rooting the phone, and doing other modifications that made the cell phone experience more user friendly.

Newegg also has one of the best chat features in the industry. We found that the live chat let us work with making an order on the website. We were able to ask questions about how the marketplace worked, how certain products function (such as the unlocked iPhone 6), and about the return policy. Generally, in the industry, most electronic retailers only offer live chat after you have placed an order. For an online only storefront, Newegg also has a pretty generous return policy. Whereas, with Best Buy, you must return an item within 15 days, Newegg lets you return an item for a refund, after a 15% restocking fee. Of course, some items, such as advertised items or limited availability items, are not eligible for the standard return policy. We also liked the Point of Sale category. We found barcode scanners, printers, and other items for small businesses that weren't necessarily available with other online electronics retailers. Best Buy, as well as Fry's, did not offer any point of sale items for businesses. This makes Newegg a viable retailer for businesses that might need an item beyond a printer or document scanner. We also liked Newegg's mobile app. We downloaded this on the Google Play Store and were able to find products very easily. The mobile web site was also optimized for our tablet device.

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The Bad

Refurbished models
Customer issues
Counterfeit products

There were a few things that we disliked about the Newegg online marketplace. For example, we questioned the efficacy of some of the refurbished models that we saw in the computer category. Some of the refurbished first generation MacBooks, for example, seemed a bit overpriced. These machines, while in good condition, are old, and may not run some of the newest operating systems or software. We saw that some customers had bad experiences purchasing combo units from Newegg. One client had purchased a motherboard set to build a new computer. The combo included a processor that did not fit on the motherboard. When the customer sent the product back, the processor had not been refunded and labeled as damaged. The customer was given in-store credit when they asked for a refund, but ultimately accepted Newegg's offer. We were also concerned about the counterfeit Intel processors that Newegg sold in March 2010. The counterfeit issue makes one wonder about the quality control standards at Newegg. Overall, however, Newegg seems to have a high quality assurance standard in both its catalog and its respective marketplaces. We also looked at Newegg's software selection. When we looked at the various versions of the Windows operating system, we saw that not all versions were downloadable from the website. While Windows 8.1 Pro is more costly on the Microsoft website, clients can download it there. Newegg should work to provide downloadable copies of all of its latest software. Also, we had some issues with the academic software. Many of the software brands, such as Adobe Professional, were out of stock, and it was unclear when new product would arrive for customers.

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The Bottom Line

Here is what we liked about Newegg, leading us to recommend them as an online electronic storefront:

We liked the Premier membership, as the 3-day expedited free delivery was well worth the $49.99 per year.
The various models of unlocked phones, especially the latest iPhone 6.
The customer support experience, as the online chat feature was particularly helpful.
The generous 30-day return/refund policy, even though there is a 15% restocking fee.
The variety of products available, including non-electronic items.

Here is what we didn't like about Newegg:

The return policy and the ambiguity regarding "combo" products and deals.
The 15% restocking fee on the return policy and lack of refundability/return for certain items.
The lack of downloadable software for certain products.
The issue with the counterfeit Intel processors in March 2010.

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Brittney Mac Gregor Louisville, KY

I bought a alienware laptop off Newegg. After using it for a couple of days, the lights on the keypad started to go out on some keys and I decided I didn't like the weight of the laptop either. It was tremendously heavy for a laptop. I was able to send it back to Newegg no questions asked for a full refund, minus the shipping cost. I have also bought other electronics from them such as a camera, a desktop, and another laptop. The customer service is top notch and the products seem to have better deals that the big box stores.

5 years ago

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Luke Swierczynski Troy, MI

Recently used their custom PC service to build a computer. Love that I was able to get my hands on a gaming computer and the service is very reasonably priced at only $99, especially when that secures you parts that are in short supply these days.

4 years ago

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Fred Frontino Mesa, AZ

I've been buying computer parts and accessories from New Egg for over 15 years. I love the selection, reviews of products and fast shipping. They also have good articles about building systems etc. And, the prices always seem to be good.

5 years ago

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Rafael New York, NY

I have been a Newegg customer since 2000.. its been 15 years.. I HAVE NEVER NEVER HAD a complain about this store.. they have the best prices in computer parts. THEIR CUSTOMER SERVICE IS THE BEST.. they help with everything.. I can not complain!!! NEWEGG GETS 10 EGGSS!!!!

11 years ago

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Chris Sheriff Billings, MT

I am on my 3rd system build and god knows how many upgrades lol. I get 90% of my gear from NewEgg . shipping is always good packaging is done right, and the price is hard to beat. never once had a bad item shipped yet. Use them, Love them, and play hard.

11 years ago

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Kent Fuge Phoenix, AZ

I always check Newegg when I am buying a new piece of technology. While they don't always have the best price of the inventory I need, quite often I end up purchasing what I need from them. A site that everyone who might be buying computer components needs to be aware of is pcpartpicker.com. It seems like I have been buying stuff from Newegg for decades.

5 years ago

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JD Dunklee Hattiesburg, MS

I always shop on Newegg for any upgrades on my PC. The warranty that they offer has saved me so many times from doing upgrades myself. The prices that they have as well are very fair and they update them frequently

6 years ago

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Tony French Marietta, GA

I have never had bad service from Newegg, I had bought a 32" TV, it was past the 30 day period for returns, but Newegg worked with me and got me another TV, and took care of the RMA with Seiki, Class act all around

11 years ago

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Thomas Nuffer Orem, UT

Newegg is probably one of the best places to buy anything electronic. My family has bought a ton of things from them such as hard drives, monitors, computer cases, graphics cards and other electronics, and they never disappoint.

5 years ago

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Betty Brigham City, UT

Newegg has computer hardware, software, and technology parts and components galore to choose from. Newegg also has a third party marketplace where you can buy almost anything at very reasonable prices. One can make comparisons with other companies and quite often come out ahead by using Newegg.

5 years ago

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Chad Edgar Wentzville, MO

I love Newegg you can get anything from inside computer parts turn computer frames anything to fix it up your computer monitors all brand new even financing

4 years ago

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Jakob barre Dallas, TX

Best website available for building and purchasing PCs at a great price. Built a great pc through new egg three years ago and it still runs new games with no issues.

6 years ago

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Tanner Cook Gilbert, AZ

Newegg has some great prices on some different pieces of computer parts. I was able to upgrade the RAM in my computer to give it to boost it needed at a great price!

7 years ago

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Michael Patterson Sonora, CA

I have used many suppliers over the years, including newegg, but now I only use newegg. Customer service has been the best I have ever encountered from any company.

11 years ago

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Morgan Huff Phoenix, AZ

Newegg is always my go to when looking to upgrade my computer parts. All the prices are very competitive and the customer service and shipping has always been excellent and reliable.

5 years ago

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Tommy McCarlie Chicago, IL

If you want to build your own computer with 10x the computing capability of any computer on the market Newegg should be your first and last stop. I've always been satisfied with computer parts I've bought off Newegg.

5 years ago Edited September 14, 2021

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Jeremy Brown Riverton, UT

I like the selection and ability for new and refurbished items at a good price. They have a good selection of the items I am digging through google and amazon with a good review system.

6 years ago

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Zachary Simpson Dallas, TX

I used Newegg to help find the parts for my PC about a year ago. It was a great service that even gave the exact specs and reviews for every part!

6 years ago

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Mr_Wilber Wake Forest, NC

I have bought many items over the years from Newegg.com I recommend them to EVERYONE! Vacuum, scooter and of course PC parts :-)

11 years ago

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Louis Portsmouth, VA

I have never had a problem with Newegg and I have taken some real chances with open box and sale items. No failures, not one. Keep it up Newegg!

11 years ago

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Brian Fraase Springfield, IL

Site Is amazing. Bought everything for my rig through them and they always fixed any problem I had. I recommend to everyone

11 years ago

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Mayowan Kenobi Puyallup, WA

Great prices, and great items. Nice to know there is an online retailer, other than you know who, who can still provide competitive prices on electronics.

5 years ago

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Patrick Curry Salt Lake City, UT

I use this site often and love the ease of use and savings. I use this for my personal use and also for our business. It's a great site for savings and we use it often

6 years ago

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Jonathan Bountiful, UT

I have bought multiple items from new egg over the years with no problems. Service is great and prices are competitive.

8 years ago

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Dave_ Layton, UT

I love how easy it is to find things on their site. They usually have great deals and a wide variety of electronics products.

6 years ago

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Danielle LeCheminant Lehi, UT

I bought my husband a electronic gift on Newegg once and remember the product was high quality and their website was easy to navigate.

6 years ago

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Jon Moreno Sandy, UT

Recently I needed to purchase some computer parts for my laptop and they had the best value for the products I was looking for.

6 years ago

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Quinn1234 Logan, UT

I have used this company many times for pc builds. They are great to return things and ship when they say they will.

5 years ago

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Johnathan Kelly Ellisville, MS

Newegg feels to me like a cheaper best buy. It also feels more reliable in products and allowed me to create my PC

6 years ago

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Dayna Riverton, UT

New egg.com has a great selection of electronics and ours has what I need. They’re shipping was fast and easy.

6 years ago

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Tagg Ogden, UT

Newegg.com has great deals on electronics. They have a wide selection and shipping is easy. Great site.

6 years ago

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Grossarth Family Herriman, UT

Employees were helpful in finding specific products we needed.

4 years ago Edited January 25, 2022

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Jeff Curtis Mapleton, UT

I have gotten the best deals on electronics from Newegg.com. Affordable and quality products

5 years ago

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Rosson Shumway Phoenix, AZ

Parts from egg. Just built a new computer with all parts from their website. Never had any issues

6 years ago