Name: Best Buy
Rating: 4.4

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Taylor Larson Nakhon Sawan, 60

Best Buy is where I go to buy all my electronics. The staff has always been very knowledgeable and more interested in helping you than making a sale. When trying to find the right computer, the sales person didn't push me towards the most expensive option. They heard what I did and didn't like and recommended a great option.

5 years ago

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Megan Milke Laurel, MD

I commonly buy my electronics from best buy. I often notice that they have higher prices than other retailers on amazon, but I think best buy's option for device insurance and their amazing customer service are worth the extra price.

5 years ago

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Sierra Nixon Fort Lauderdale, FL

I am a second year college student and prior to leaving for college, I visited Best Buy to find a laptop for my college career. The employees were extremely helpful. They helped me find a high quality laptop that would meet all of my needs in my budget. I have had a great experience with Best Buy!

5 years ago

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Thomas Nuffer Orem, UT

Best Buy is the best place to try out and buy anything electronic. Sometimes it's nice to go into a brick and mortar store and see things in person and try them out before buying it, and I'm really glad that Best Buy still exists to go to.

5 years ago

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Corbin Short ,

I used to love Best Buy. I could go and get valuable information on different products. Now, it is easier to buy things online and get information there. I would give BestBuy 4 stars, but the last time I went, I stood there for 30 minutes waiting to get help from a sales associate, but there were 3 of them trying to upsell one customer. They would walk right past me. I don't know what the payment incentives are, but if they are causing them not to serve the customer like this, then it needs to be changed. Just to be clear, this was the Best Buy in American Fork, UT. Very frustrating experience.

5 years ago

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Cindy H Gilbert, AZ

Mixed emotions. When i went with my husband to get a TV I was very impressed with the knowledge of the salesperson. However, i returned months later to look at a tv for my child and i asked for help and stood around for 15 minutes, even after all the other customers left i was ignored. The salesman left the area without even checking back with me. I left and bought a tv elsewhere.

5 years ago

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jaci finch Corpus Christi, TX

Best Buy is my go to tech store. Not only do they have everything you could wish to buy, but it is a beautifully inviting layout. My boyfriend and I go there to just stroll around and look sometimes. They also have awesome open box deals. I got a brand new IPad Pro 11 inch for 800$ (that's 200$ the price at the time). I love it!

5 years ago

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JG00 Saint Charles, MO

They have great customer service and they email customers about their warranties that they have. I was recently emailed a notice about how one of my warranties had an error with the expiration date and fixed it to the correct expiration date.

5 years ago Edited September 14, 2021

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Quinn Odom Tulsa, OK

Best Buy has always been the place I go to for purchasing electronic products. I buy most of my TVs, computers, gaming devices, and speakers from Best Buy. The prices are competitive and there are usually deals on some of the items. If the store is busy, lines can back up quite a bit but it is never terrible. Excellent customer service!

5 years ago

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Eliza Jane Arledge Smithfield, UT

I have always been pleased with Best Buy, whether is be in store or on line. Best Buy's in store customer service has always great and all their employees are very helpful and know what they are talking about when answering questions. I think that their online store is good too, it has everything that they have in store and more. My in store and online experience has always amazing and I am always pleased.

5 years ago

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Jaci Rhoades Bryant, AR

Since I started college, 25 years ago, I have never purchased computers, cameras, electronic devices of any kind, etc. outside of Best buy. Aside from the fact that they have great quality products, they have wonderful service after the sale.

6 years ago

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Larson Riverton, UT

Best Buy has a huge variety of products in their stores and it is always fun to browse the whole store, even when I only need one particular item. The workers are helpful and knowledgeable. And the stores are clean and well organized.

6 years ago

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Lottielyn Schwenke Orlando, FL

I do shop more on BestBuy.com but the thing I count on the most is if I can't find something online or need something right away Best Buy store always has it! I bought my first DSLR there and is still the place I go for my tech needs.

6 years ago

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Patrick Curry Salt Lake City, UT

Always buy my electronics here. I have tried other stores but this one always seems to be better with warranty and customer service. I love that I can take my purchased products to them for repairs and not have to ship it out myself.

6 years ago

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Brittany Wilkinson Herriman, UT

I recently had to buy a nice camera to take pictures for work. I researched a lot of cameras and found the one I wanted to buy. Best Buy made it easy to read user reviews, compare pricing, purchase additional accessories and pick up in store. I've been very happy with the camera I purchased and I appreciated the customer service I received.

6 years ago

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Lisa Burrup Los Angeles, CA

I took my ten your old birthday shopping at Best Buy not really knowing what to expect. I was a pleasantly surprised at the selection of affordable toys. I didn’t even know they had a toy section. I also liked how they did the pre purchase on video games.

6 years ago

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Andrea Smith Idaho Falls, ID

We will choose to go to Best Buy over other stores because they always have what we need and someone who knows how to answer our questions. The only complaint I have is that we sometimes have to wait a while for someone to help us because they are so busy. We have had a good track record with the products we have bought at Best Buy and they stand by their warranties.

8 years ago

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Michelle Hawker Las Vegas, NV

In my experience, Best Buy cant be beat for customer service and their price matching policy. They even helped me locate a competitors ad so I could price match. They are always helpful and patient with my lack of technical abilities!

8 years ago

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Landon Robison Layton, UT

I bought my laptop here and had a great experience. I didn't feel like they were trying to upsell me or anything like that. They were genuinely interested in what I was looking for and they helped me to find it without being pushy. Great company.

8 years ago

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Vanessa Butler Columbia, MO

Very helpful in my laptop choice When a laptop ofine went on the blitz, and me being 62 and in college they fixed for free! The Geeks Squad is great!

4 years ago

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Claudia Patrick Judsonia, AR

On January 16, 2022, I received an email about a renewal of their Total Tech program, which is $213.49 with tax. I called the day I received the email, waited about 10-15 minutes on the phone, and canceled the program, they claim it was an auto-renewal. The Best Buy rep assured me it would be canceled, and my account debited the amount. Today, February 10, 2022, the amount had not been refunded to my account. When I called, I was greeted as a proud Total Tech customer. Really. Further evidence they never canceled this subscription. The wait time to use Chat was 13 minutes, so I called and used the term cancel account. Finally, a rep took the call. This rep pledged again to cancel the subscription. She indicated that it would take 30 minutes to receive the email that confirms the cancellation. When asked why it took so long to reach someone, she indicated that their call volume high. Not surprising. This was my second call to cancel a subscription. Had they managed it correctly the first time, I wouldn't have had to make a second call. In another instance, I received email notices thanking me for purchasing an iPhone and other items. I use Android. Although my credit card was never charged for the iPhone, they have an issue capturing, maintaining, and communicating accurate customer information. I have also received Award points from someone else's account. Best Buy combined three accounts they had for me on file. How did this happen? I have little trust in their ability to manage their accounts and a customer database. I am concerned when a company that sells technology can’t effectively manage and utilize it. If others don’t check their accounts regularly, some issues such as canceled subscriptions go unnoticed. The beneficiary of not canceling a subscription is obviously Best Buy. Consumers, please be vigilant and check your accounts regularly. Are these mistakes honest omissions or are they intentional?

4 years ago

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Ashlyn Elwood Roswell, GA

I am a member of my best buy and got emails stating that I would get a promotion/coupon added to my account. I never did so I contacted the online customer service chat. They have long wait times, then take forever to respond, and are not knowledgable at all. Half the time they would not answer my question correctly and would ask for completely irrelevant information. Finally I got a representative who said I would get the promotion on my account within 24 hours and assured me of this. However, 24 hours later there was nothing added to my account. I contacted customer service again. Four representative and over two hours later I have been told that it must be a technical difficulty. After I was promised I would have the coupons today! I have wasted hours of my time on unknowledgeable service agents and supervisors. Who also did not offer any compensation or any credit for my hours waiting for an answer or their inability to resolve the issue.

4 years ago

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Luke Swierczynski Troy, MI

I think best buy has done a lot recently to increase my receptiveness of them, or rather introducing price match so I can get their convenience and others prices. The store associates are helpful and quick to greet you/

4 years ago

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DaretoExpose Las Vegas, NV

Best Buy sell malware computer systems and recovery services. They are part of the ISP cyber criminal network in Las Vegas Nv. After purchasing several computer systems from Best Buy, the computers were rigged to automatically connect to a Geek Squad Trojan Horse server that connects to Cox Communication Trojan Horse. Backdoor unauthorized access is planted in hidden file, hidden settings and in the registry of all of their Windows Operating Systems since 2001 and continue to sabotage their customers property then overcharge for their hack. Geek Squad purposely infect, valdilaize and destroy the customers system without their knowledge. Geek Squad design and creates malware software, virus scanners, including pre-install malware Windows Operating Systems.

5 years ago

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Caloway Salt Lake City, UT

Their products are always more expensive than anywhere else and when you go in to buy something they try to sell you some coverage or protection plan and then when you tell them no, they ignore you and continue to try and sell you the extras. Good products but you can find the same stuff for a cheaper price most other places.

5 years ago

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Ashphile Baptiste Tallahassee, FL

Best Buy always has what I am looking for at a great price that I can never refuse. The electronics are always in the best condition and has never given me any problems.

6 years ago

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Azrienne Tallahassee, FL

the employees are extremely knowledgeable. i bought my laptop for school from Best Buy and the salesman knew all of the answers to my questions and gave me a great deal!

6 years ago

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Katlyn Hockman Houston, TX

Best buy, especially their geek squad, is incredible. I feel like their stores could be a little more organized but other than that they have a fantastic selection of electronics.

6 years ago

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OwenE. Hattiesburg, MS

Every time I have shopped at Best Buy, their customer service has been great. They make difficult decisions regarding expensive items much easier, and they make my shopping experience very enjoyable

6 years ago

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Tj Black South Jordan, UT

We got our TV from Best Buy a couple years ago, and the Customer service was excellent. They were really patient and helped us make the best decision possible.

6 years ago

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Nicholas Genes Los Angeles, CA

I love going into this store and checking everything out. I usually talk to the staff and see what they recommend and compare the items there. Not a bad place to pick up electronics

6 years ago

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Beverly Schacher Long Beach, MS

Bought a computer on the Best Buy website during very busy Black Friday sale weekend. Picked up in store and avoided long lines. Very pleasant and efficient way to shop!

6 years ago

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Madelyn Gulfport, MS

I have gotten all of my electronics from Best Buy, and they have all lasted me very long! I would definitely recommend shopping here for electronics or games!

6 years ago

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Zac Cannon Long Beach, MS

I typically buy most of my electronics from Best Buy, specifically video games and films. I can typically get good prices on items every now and then.

6 years ago

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McKinzie Figueroa Provo, UT

A lot of times when we have gone to Best Buy their products are a little pricey, but the people they have on the floor are very knowledgeable about the products. It is a good place to go if you have questions about what you are wanting to buy.

7 years ago

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Randal hyde Springfield, MO

I dont think I have gone anywhere else to get my electronic supplies. I really like the environment of the store, i even go there to to look around even if i dont get anything.

7 years ago

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Angie L Hanzel Saratoga Springs, UT

My husband loves Best Buy but I feel like it is overpriced. They do run some good sales around the Holidays and you can get movies for really cheap. I have also found it is hard to get someone to help you when you need assistance. Overall, not my go to electronic store

7 years ago

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Patrick Orem, UT

I bought a chromebook one day from here. The experience was good and really simple. Nothing crazy or disastrous. I just went in, grabbed the laptop, bought it and came home. Thumb ups.

8 years ago

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Sav Flo Salt Lake City, UT

If I need to find a piece of technology I tend to go to Best Buy. They have many locations throughout the US and they carry the same items. I am able to search for what I need and ask questions and for the most part the employees are able to answer my questions about the quality of the product. I do to Best Buy to see the item in person and then sometimes check on Amazon for cheaper prices because the prices in the store are more expensive.

9 years ago

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Kenneth Okerlund

I have never had any issues with Best Buy, although I don't use their online customer support, the in store employees have always been able to answer and fix and questions or issues I may have with their products.

9 years ago

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Brenda Nakhon Sawan, 60

Best Buy is a a fun store to browse in. The layout of each store is frequently very fluid and appealing. I bought my favorite Bluetooth speaker from Best Buy as well as an underwater camera that has been reliable for over 3 years.

5 years ago

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Destini Ferguson Tallahassee, FL

I purchased my HP laptop from Best Buy at a great price. I've had it for three years and i have had no problems. All of the employees are also very informed about their products.

5 years ago

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Olivia Hardy Olney, MD

I purchased a Sony TV 4 days ago. Everything was great including the gentleman who helped me. Angel at the Pleasant Hill store helped me pick out a Sony 65” tv, set up delivery the next day and even talked me into extra coverage in case anything happened to it. He said it included any issues that came up, including accidental damage

5 years ago

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Jessica Chen Rockville, MD

Today, I went to Best Buy to buy a computer. Employees were great as they provided top notch service and I ended up purchasing a Mac laptop which was perfect for school. They provided great options with knowledge about the perfect computer for me. The only I hope the store is more organized as computers were not all in one area so I had to look around the whole store.

5 years ago

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peter harmatuk Poolesville, MD

Best buy has been our "go to" store to purchase most electronic products. Their selection is very extensive and they seem to always have what I need in stock whether it be a small component or a large system. Their selection of major appliances meets or, in many cases, exceeds the selection of other stores in other locations.

5 years ago

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Kali D. Tallahassee, FL

Best Buy always has everything I need. I go to them for all of my electronic needs. And they never disappoint with their customer service, they always have employees ready to help.

5 years ago

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Janiah Cook Tallahassee, FL

All of my electronics come from here. I have just about every apple product & they have always been spot on. I can go to them about any issue & their customer service is always up to par.

5 years ago

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Eban Beltran Arlington, TX

Occasional good deals but they always try to get you with the accessories and cables. For best value do some online price comparison before you step foot inside and get swayed by the in-person appeal of a purchase. Friendly staff and good products but not always the best on price.

5 years ago

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Preston Jackson Lehi, UT

My last experience in Best Buy was great. I went in looking for a tech product. I had done homework beforehand, but also wanted input from the rep who was there. They gave me valuable and unbiased feedback without pushing me to buy the most expensive product in the lineup.

5 years ago

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murfday College Station, TX

If you spend enough and sign up for their loyalty program, you can get free shipping and surprise coupons (for at least $5 off.) I like that they offer curbside pickup. Over the years, their pricing has become more competitive.

5 years ago