Name: Macy's
Rating: 4.3

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Trey Farner Norcross, GA

Macy’s has some of the best selection for casual dress wear. Like something I would wear to church. It is always easy for me to walk in, find what I’m looking for and walk out. The setup of the store is so nice. The overall shopping experience is a breeze.

6 years ago

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Sarah Marfo Tallahassee, FL

Macy always has hidden deals. If you’re a college student please take time to look at their professional wear. I was able to get 3 pair of shoes and 3 outfits under $100. And all were professional wear that could be used for conferences and interviews.

6 years ago

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Haley Baldwin

I ordered a prom dress from Maceys online. I was very nervous about it but it came quickly and it was perfect! The quality of the dress was awesome. Finding it online was very easy and the customer service was great as I talked with them on what size I should purchase.

7 years ago

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Christine Farmer Littleton, CO

My experience ordering from Macys online has been positive. I do prefer to see clothes in person but I've often found the size or color I need online and not in the store. It has also been useful to have my young adult daughters browse online and let me know what they like, for example we found a coat that way for a Christmas gift. I like the option of being able to pick up at a store to save on shipping. Deliveries have always been accurate and timely.

7 years ago

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Mia Hernandez Tempe, AZ

this is a great place to go when you looking for nice gifts for the family they have so much here and its really good quality ill be honest i dont shop here to often due to most of there items being a tad expensive but you do catch a good deal here every so often so definitely worth a look if you havent already been shopping here

7 years ago

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Katie Kearney Vienna, VA

I actually just used Macy's site and it was a smooth process. The website is easy to navigate through and I like how easy it is to read the customer reviews on products (cause some companies hide them). Looking forward to getting my order soon!

7 years ago

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Jefferson Farmer Provo, UT

I don't typically shop here in person, but I recently made an online purchase. I got a fantastic deal on some nice dress shoes, wallet, and clothes for my dad for his birthday. Excellent promotion. Delivered on time, no issues. What more could you ask?

8 years ago

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Kristiane R Durfey Orem, UT

I have been pleased with my clothing orders from Macy's. My online orders came in a reasonable amount of time and I was happy with the return policy. The quality of their clothing was good as well.

4 years ago

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Chad Edgar Wentzville, MO

Awesome clothing cheap prices and very nice customer service they use their man as well they will help you try to find anything if you were trying to find

4 years ago

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Paula Pili Provo, UT

Macey’s a great selection of plus clothing They surprisingly had so many deals as well! I’m always finding sales and coupons And the quality of course is awesome!

4 years ago Edited January 17, 2022

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Grace Citrus Heights, CA

Macy is a place I can go to and find what I need for my home or family at a decent price. The clothes or household items are current and Macy will stand by their products

4 years ago

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JUSTINE TOH

Worst experience ever that I’ve had with an online store. Macy’s is racist so Asians with obviously Asian names, do business with Macy’s at your own risk. I used my valid fully funded credit card at their online store. They declined the transaction. They said the card was declined by the issuer. When I checked with my bank, the bank confirmed the transaction was in fact approved and gave me the approval number. Macy’s refused to accept this or acknowledge they lied about the reason for rejection of the transaction. To make things worse, they reported the card as compromised to Visa, prompting my card to be suspended. I called the bank and luckily was able to get my card reinstated. I was traveling so having a suspended card was highly inconvenient. I have many Asian friends who tried to shop in their stores and got the same treatment and excuse that the card was declined. I used the same card at Nordstrom and Neiman Marcus thereafter and had no issues whatsoever. There seems to be a pattern. If Asian business is not appreciated here, happy to bring our business elsewhere. But have the guts to admit instead of wasting our time with lies that our bank declined the transaction, which they did not.

5 years ago

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Qlink Loser Red Wing, MN

I love the children clothes at Macy's online. They have a great variety of every size. Baby to teen. But, after shopping for hours. Kinda like window shopping I go to other departments. Of course I enjoy! When it comes to check out-poof the size, color or clothing is sold out! How does this happen so often? So frustrating that they have lost my business!

5 years ago

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Vicki Clearwater, FL

I order lots of things from Macy’s and I love it. I get delivery updates. Returns are a breeze. So easy to order, they even recommend my best fit in different items!

5 years ago

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Sicely Lyn Russell Show Low, AZ

I'm gonna be honest I get lost every-time I go into a Macy's store. It's hard to find clothes because I don't know where I'm at. I went thee to look fro a formal dress and there were a lot of great options!

5 years ago

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Jayla Thomas Jacksonville, FL

I have personally never shopped at a physical Macy’s, but their online customer service is very thorough! I’ve never had an issue that wasn’t quickly resolved.

5 years ago

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Pekeiydra Williams Tallahassee, FL

I’ve been shopping at Macy’s for years now and I can always count on them to sell quality items. I brought my mom a pair of boots a couple of years ago and they still looks great, thanks for good quality.

5 years ago

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Christopher Whiting Los Angeles, CA

I can always get Nike gear for my kids for such a good deal. Also you can get free shipping a lot of the time, that is amazing when you do not have time to get to a store.

6 years ago

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Brandon Scott Norcross, GA

Macy’s has pretty good products. I always find something I never knew I needed. Highly recommend to others lookin for nice clothes, furniture, and more!

6 years ago

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Emily Tallahassee, FL

Junior section is out of touch with current styles, Target has adapted what they sell faster than Macy's has so I often do not shop here. Also, they're a department store which means they are pricier than I would like. I do come here though for fragrances, and evening dresses because they have a wide selection.

6 years ago

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Audrey Mitchell Managua, MN

Macy's is a great store to shop at because they have great prices for clothing and all of the clothes come in multiple sizes and categories. Also have great jewelry selection

6 years ago

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Lesley S

Loved the online store until the order was split. Two of the three parcels failed to arrive and are still missing 4 months later. Contacted customer service who have refunded one lost parcel only. Unfortunately this was the least expensive of the two. Have made recent contact but have heard nothing from Macy’s, let alone have the money for missing parcel returned to my account. I was a regular shopper but I will never shop there again.

7 years ago

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SARA PEREZ

I love to buy online; its easy and cnvenient. You get what you buy if there is any discrepancy with your delivery they solved the problem right it away, and no questions ask.

7 years ago

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Michelle

I enjoy shopping in Macy's because of the variety of items and their prices. They offer good sales. Service could be improved. They need more sales people available to answer questions.

7 years ago

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Preston Fowler Pleasant Grove, UT

Macy's has some of the best smelling colognes that I have ever had the chance to purchase, I never know which one to get because of the amount and variety that they have.

8 years ago

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Nana Asiata Herriman, UT

Macy's has a great variety of clothing for the whole family. The clothing is always keeping up with the seasons and has cute clothes that can help update your summer wardrobe.

8 years ago Edited September 14, 2021

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Ana Baton Rouge, LA

I used to work at Macy's. They have good sales all the time and their staff is friendly. The problem is their online shopping system. It's slow, flawed and outdated. They have messed my orders countless of times and their phone customer support is one of the worst I have experienced.

8 years ago

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Hema Phoenix, AZ

Firstly, Clothes got delivered with the security tag on. Secondly, I bought a bag in store during a pre-sale and when I went to pick it up 3 days later like I was told, the first counter said that i couldn’t do it until the next day. I insisted that I was told to come in that evening. They then sent me to the handbag section. The person at the handbag section sent me to the online pick up counter. The online pick up counter person said that was only for online orders and sent me back to the handbag section where another person did recover this bag. The most inconvenient customer experience. This was the Macy’s at Biltmore, camelback rd, Phoenix, AZ.

8 years ago

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Pete Centerville, UT

Last winter I found the coolest Star Wars sweatshirt at Macy's and it's one of my favorite things to wear. I'm really hoping that they have some more Star Wars stuff this year because they're definitely worth getting.

8 years ago

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DARRYL G JAGGA Chicago, IL

Well I have finally made peace with shopping at Macy's State Street Chicago! I had a terrible encounter with an employee on Sunday. In fact it was so bad, that several shoppers came and gave me their names and numbers in case I needed witnesses for when Macy's managers would deal with the situation. Well, unbeknownst to those fellow shoppers, we could not get a manager to help us! No manager would come out. After 45 minutes we lefts. I went in on Monday and spoke to manager on that floor, who did not apologize and seemed totally uninterested in my situation. Totally unsatisfied with her response, I reached out to the store manage Kim Groth several times but never received a response. So, I will continue to shop at Macy State Street Chicago but I can do that with no expectations now that I know what kind of management they have from the top down! In a positive note about Macy’s based on this negative of Macy’s State Street Chicago. I have been shopping at Macy’s Herald Square, Macy’s Queens, Macy’s S.F and Macy’s Downtown Boston for over 25 years and their store managers and manager were and remain excellent. If ever I had an issue, which was never at the level I had at State Street Chicago, the management always helped and did everything to keep me as a customer. Keeping customers at State Street Chicago is not Kim Groth and her team’s priority!

8 years ago

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Sandra Dubas Salt Lake City, UT

Macy's has some good brand names and the quality of their clothing is good as well. Their prices can be high if you are buying a brand name. Also, they have really good home decor and workout clothing.

9 years ago

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Blake Wilcox Salt Lake City, UT

Macy's never fails when looking for very specific things. I have gotten some great suits and formal clothing from Macy's. However, their prices can be high. The best time to use Macy's is when thier is a sale or a special deal.

9 years ago

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Biolog Framingham, MA

IN-STORE: Their associates are mostly tired and not pleasant senior persons (you will never see any young associate working at Macy's). You always need to look for them in store if you need to check out, and when you finally get them, they are EXTREMELY SLOW (they call it "the attention to the customer"). ONLINE: 1. Do not trust their reviews and ratings: I personally tried to write a couple of reviews, but it was never published (without any explanation). And (of cause!) their customer service has never replied to my inquires about that. 2. Manipulative pricing: they will spam your mailbox everyday with "sale" and "further reduction", but the actual price will always remain same (they adding % to sale, but increasing the base price, and vice versa). And what's more, the online prices are always higher then for the same item in-store. 3. Item description is non-informative (=useless)

10 years ago

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Janan Grange Pleasant Grove, UT

This year I purchased several items of clothing and coats online at Macy's. I have bought coats at Macy's every November for a local charity and for families in need. During their Black Friday deal they always have them at great prices and they are wonderful quality. The clothing has also been great quality. The shipping was fast and free.

6 years ago

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cb Thibodaux, LA

great store! they always have some promotion going on for any type of customer or style you might like. They also might have the easiest and most relaxed return policy I've seen!

6 years ago

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Elizabeth Klemm Tallahassee, FL

I love to buy all of my professional clothing from Macy's. They have such a wide variety of designers and items to choose from that it is hard not to find exactly what you're looking for in Macy's.

6 years ago

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Nicole Jones Riverton, UT

I really enjoy shopping online at Macy's. Their website is easy to navigate, providing ease of shopping. Their prices are very reasonable and I've found the majority of orders ship free. And free returns too!

6 years ago

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Amy Christian ,

My daughter was looking for a homecoming dress and we took a chance and ordered one from the clearance section online with Macy’s. It arrived and it was PERFECT! Quick shipping and it was just as pictured online.

6 years ago

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Shauna Horne American Fork, UT

I like the variety of clothes they sell at Macy's. Their Style & Co brand has comfortable yet stylish sporting wear. I recently bought a hoodie there and the fabric is really soft and fits really well.

6 years ago

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Poundesk Saratoga Springs, UT

Macy's has a great reputation. Its family tradition to go and Male letters to Santa at their box. Their store is always very clean. Macy's keeps up with the latest style's and has very good customer service. Highly recommended!

6 years ago

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take7 Sandy, UT

Always good with ship to store with Macy’s. They have great variety and awesome sales with brand name more expensive brands. The store close to me helps me go there more too. Returns are easy!

6 years ago

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Silvia Lobendahn Orem, UT

I recently shopped at Macy's and found some really good deals for my teen going to her first dance. The selection of dresses was great and I didn't have to break the bank for the most expensive dress. It was nice that they have different price points. I really appreciated it!

6 years ago

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Reckholdt Draper, UT

When Macy’s has a good sale I like to stalk up. They have a great selection on kid and toddler clothing. And I have found several really cute dresses fir myself that I have loved.

6 years ago

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Jeremy Brown Riverton, UT

Macy's has great clothes for everyone. The clothes are in great quality and they have great prices. The employees are always happy and always ready to help find something that you will get.

6 years ago

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Megan A McEvoy Tallahassee, FL

I love Macy's shoe selection! They always have so many options for shoes on clearance in every different size! Most of my shoes are from Macy's, and I love shopping here because I can go with my mom and she can shop for home goods while I look at shoes and bags.

6 years ago

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ave Pleasant Grove, UT

Macy's has some really cute clothes and high end items for really good prices online. If you watch often enough you can get some of their really great internet sales. Easy returns and great customer service with no questions asked.

7 years ago

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Amy Boren American Fork, UT

I would much rather shop on the website then the actual store. It is so easy to find what you need online. They have a great selection and my daughters have bought prom dresses online from them and it was easy and they worked great.

7 years ago

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Chloe Adams Morgan, UT

Macy’s has been my favorite website lately. It’s clean and organized and easy to use. My one complaint would be response time from the email help line. Delivery is punctual and I’ve never had a return issue.

7 years ago

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Rachel Ellsworth Gilbert, AZ

Macy’s always sells great quality products! I bought a coat here last winter and it has changed my life. It has lasted so long and always keeps me warm during the cold Utah winters.

7 years ago

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Marissa Redwood Falls, MN

I love Macy's. Their jeans are the only things I wear lately--they last a long while and are so comfortable. Their price point is reasonable, and I always find things that I like.

7 years ago