Luvyle
1.5
3.0
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 6th, 2021
Luvyle is an online women's clothing shop site with the tagline "Modern, Irresistible, Affordable." As a global company with headquarters in Hong Kong, China, the Luvyle website offers access in Spanish and French in addition to English. Luvyle is known for its flash sales and low prices, including promotions like a discount off your first order and free shipping when you spend above a certain dollar amount.
Luvyle sells affordable women's clothing to customers around the world. The online store features many clothing categories to browse with ongoing sales throughout the year. Once you place an order, you can follow your shipment with a specialized tracking number. However, some reviewers have found the Luvyle shipping service to be unreliable and slow.
Keep reading our Luvyle review to learn about the pros and cons of ordering clothes from Luvyle or skip to the Luvyle reviews.
The Good
- Clothing Categories
- Flash Sales and Coupon Codes
- Wish List
Clothing Categories
Luvyle's inventory is in the thousands with hundreds of pages to scroll through while shopping. The Luvyle clothing is sorted into several categories (below) with several sub-categories within each type of clothing. Each clothing piece has a customized size chart to help customers pick the right size. Clothing options include the following:
- New In (season’s trends)
- Top Sellers (most popular, classic)
- Dresses (formal, casual)
- Tops (basic to blouses)
- Bottoms (pants, shorts, leggings, skirts)
- Plus Size
- Outerwear
- Shoes
Flash Sales
Luvyle's flash sales provide customers a sampling of its large inventory at affordable prices. A new flash sale goes live every day, featuring certain dresses, shoes, outfits, and accessories that are available for a low price for a short time. Luvyle customers can scour flash sales by the day on which they came onto the site and can see the countdown to the end of each deal in days, hours, minutes, and seconds. A Luvyle promo code can be combined with discounts to create an extremely affordable price. You may find a coupon code on the Luvyle homepage or on third party coupon websites.
Wish List
When you sign up for a Luvyle account through email or Facebook you can “favorite” items with a heart to keep track of items you like. This feature allows customers to watch for sales on their favorite items in the wish list and order items they want right away in their shopping carts.
The Bad
- Delivery Time
- Exchanges and Returns
- Negative Customer Reviews
Delivery Time
One challenge of being a global company is the lengthy shipping times involved in delivering the product. And, unfortunately, Luvyle's shipping claims and estimates are at odds with what many customers actually experience.
Luvyle's FAQ page explains that the company ships all orders within two hours of receiving them during business hours, "even during [their] busiest of times." This greatly contradicts the delivery date estimate chart which shows that shoppers in North America can expect their orders within 22 days at the very most (and eight at the very least) and includes "processing" time after the order is placed. But even this more liberal estimate is reported to be not met much of the time. Customer reviews describe waiting over three to four weeks before finally receiving their online purchase and sometimes the orders never show up.
Exchanges and Returns
Luvyle’s return policy states that products can be returned for a complete refund or exchanged for another product within 15 days of being received. Guidelines include the following:
- The clothing item must be in original packaging
- The items can’t be used or damaged (unless they were already damaged)
- Final sale items are not eligible for refunds
- Swimwear is not eligible for refunds
- Cancellation requests can be submitted within 24 hours of an order for a full refund (if not shipped yet)
- Cancellation requests will be honored after 24 hours of an order for a partial refund (less a 15 percent cancellation fee) if the item has still not shipped
However, this policy looks different in practice according to our consumer reviews. Many customers explain that they weren’t able to secure expected refunds. Luvyle’s policy that final sale items can’t be returned is potentially problematic — many of the company’s clothing pieces are discounted heavily and fall under this category.
Negative Customer Reviews
The company profile has garnered many negative Luvyle reviews. Major complaints focus on poor customer service that is unresponsive and inconsistent. Some reviewers even called the website a scam. Other complaints included poor quality clothing, receiving partial orders, and shipping delays.
The Bottom Line
Despite Luvyle's extensive selection of women's clothing and frequent sales, shoppers should proceed with caution when ordering from this company. The expected delivery time and return policy are subpar, and it seems that Luvyle's customer service is poor. If you shop Luvyle, just make sure you really love what you are ordering (in case your return and refund isn't honored), and be prepared to wait a long time for your order to arrive.
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MeJustMe Nashville, TN
A W F U L ! A W F U L! A W F U L Experience! I wish I could submit less than ZERO STARS. My dress order was placed and paid in January. I . am . S T I L L . waiting. Every means of contact (all electronic, no phone numbers of course) results in an "error processing" or "undeliverable." Whether using the website or the email address they give you, all attempts at communication fail. This company is A W F U L ! I wish I could undo my terrible experience. But since I cannot, I hope someone will read this and will not make the mistake of throwing away your money on Luvyle.
Disgusted/Disappointed
6 years ago
D. Barton Hillsboro, OR
I purchased a Boat Neck Floral Long Sleeve Blouses in size XL from the Luvyle online site. By their own size chart it states that this top in size XL which is a US 16. I wear a 14 so I went up a size. Their chart says the bust is 41.7. I am a 39 so thought this would fit. The top arrived and I can't even get my arm into the sleeve to pull it over my head. I measured across the front which was 17", that makes the chest size a 34". In the US that is about a x-small to small! I emailed Luvyle and got a response asking me to send a photo of the blouse tag if the wrong size sent. I responded with a photo and with a statement that I never said they sent the wrong size. I said the size chart for that blouse is not accurate. Then Luvyle ended all contact with me. Fraudsters to say the least. Glad I did order the other 5 tops I was interested in. The label on the package is covered by another label and there was no invoice inside the package to get any return and refund instructions from.
6 years ago
Ladytbird Philadelphia, PA
I placed an order on 2/4/20 and canceled it within (2) hours. They emailed me to state they’d send me a refund, which still has not been received almost two months later. I’m considering this a financial lost but want to warn anyone considering purchasing from this company, you will never get to speak to anyone in customer service. Their phone # is an answering machine asking you to leave your information but no one will ever return your call. I’ve received emails from them in response to my emails stating, “Sorry for the delay we’re working on your refund.” Two months later and I still have not received money nor merchandise. However, they continue to advertise taking customer orders but they don’t have the time to process refunds. Good luck if you ever receive your order. You’ve been warned!!!
6 years ago
Lisa Erbacher San Marcos, CA
If I could review with zero stars I would. The worst customer service I’ve ever experienced. I ordered six pieces of clothing. They sent three of the six. I paid them through PayPal. I opened a complaint with PayPal for them to refund my money. This was in February. And now it’s the end of March. I have not received my refund they have said that my account has a dispute on it. There’s no dispute on my PayPal account or my credit card. They will not refund my money. I don’t know what else to do but I’ll probably just have to take a loss for 80+ dollars. The clothes that they sent were made a very very poor material and very very poor workmanship. I washed one blouse end it completely fell apart after the first washing. Do you not by any means waste your money buying anything from this company. Not only are the clothes awful, but the customer service is even worse.
6 years ago
edwin zelaya Lanham, MD
I ordered and paid (1/17/20) for two items with express shipping. I reached out to the company on several time (1/19/20 through 2/3/20) because I never received tracking number or item received. Several times I got the same response to give them extra 5 - 12 more days to process. I tried to be patient but I ran out of patient after I continue to reach out to them asking for the tracking number and questioning why it was taking so long after I originally ordered and paid on 1/17/20. So on 2/11/20 I cancel my order and as of today 3/18/20 I never received items, tracking number and now my refund.
Everything on the site looks good and great price but it's just a trick to steal your hard earned money.
So please beware and DO NOT BUY FROM THIS COMPANY!
I have provided proof through the emails I have with them.
6 years ago
Nicola Paddington, WSM
If I could post a minus rating I would. This website is an absolute scam. Trust pilot have stopped fake reviews being added as this is the only way anyone would make a purchase. No one else in their right mind would buy from this website after reading true and honest reviews. The clothes received bear no resemblance to those ordered. Cheap material, sizing way off in proportions. The arms fit for a Barbie doll but the main body wouldn’t fit a sumo wrestler. I couldn’t even take this to a charity shop. It’s a disgrace of an item. Customer service write sickeningly sweet platitudes but take no action. The accounts department doesn’t exist. I have waited three months for a refund. Yes, you guessed it - more platitudes about waiting even longer. The refund was a 1/4 of the full price of the item. The other option was to pay triple the cost in postage to return the item.
PLEASE PLEASE DO NOT BUY FROM THIS WEBSITE
6 years ago
Joyce E. Silke
One star is too much for this fraudulent company. I recently received three tops after a considerable wait time. The quality, workmanship, sizing and material used is horrible. When I contacted the company to return items for refund I was given the runaround for weeks. They requested photos and reasons for wanting to return merchandise. I kept getting emails from so many customer reps asking for the same information over and over again. I had to request their return address so many times and finally received address which is based in China. I took items to Post Office and was quoted upwards of $170.00 to return product. I paid $106.00 so needless to say, I'm the loser. They make you think you are dealing with a US company which is not the case, they are such a scam. Please take my advice, DO NOT ORDER FROM THIS COMPANY. You will be disappointed beyond belief. It's sad to pay good money for items that you cannot wear. Please check all reviews as well as youtube reviews...we all can't be making this up.
6 years ago
Lyn W Auburn, MA
If you are smart, you will not purchase anything from this company. I was waiting for my order, which was beyond the time expected. I wrote 4 times, always the same answer, has been shipped. Given a FedEx tracking # but could not track, since it had not been shipped. One reply asked what was wrong with the product, and that I would have to forward all necessary information before they can rectify the problem. I emailed back asking what are they talking about, I hadn't even received my order. Their replys are all the same, on the way. I believe they have a copy and paste system as far as the replys go, just different names. As for the quality of the product, forget it. I ordered the woolen patch pocket coat, says woolen, and can be used in winter, forget it. I live in New England, if I wore this in the winter I would not survive. The picture looks like the inside is grey felt, it is a satin material, ALL OF THE NEGATIVE COMMENT ARE ON SPOT, DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY. HUGE RIPOFF.
6 years ago
Kara
Buyer Beware!!! Just received my final two orders from…
Buyer Beware!!! Just received my final two orders from Luvyle. I have already written a review about my first order. Unfortunately, I made 3 separate purchases with this company and when I received my first order and realized I had been scammed they had already billed me and shipped the other two orders. One of which I tried to cancel as I hadn't received a shipment email with tracking number as I had with the other two orders. They responded saying sorry it has already shipped.
Moving forward... here I sit with 2 more orders that are nothing like the description online. I believe Luvyle must write their own reviews because what people are saying directly on their site does not ring true. This stuff is not the same quality or even material that you see. I have 12 items total now and only one of them has a proper label and represents the online photo although it is still too small even though I used their sizing chart. Here are a couple examples: I ordered what appears as brown leather boots with a stamp engraved into the fabric only to receive PLASTIC orangy-brown boots with no such stamp or any leather whatsoever. I opened the package and the toxic smell that was off gassing from these boots was horrible. The white glue that holds the soles on was sloppily run along the circumference of the side sole without any stitching as per the online photo. Another example is a knit sweater I ordered that was not knit at all but made from a waffle low quality material and the stitching to hold it all together didn't even match the colours. I could go on about each item I received that does not have sizing labels, a brand label, is a cheap replica of the items they have posted online that isn't even their clothes. They simply try and duplicate these items with the poorest quality material. The colours, fabric and sizing are wrong.
My visa company has opened up a dispute and investigation on this company.
6 years ago
Grace New York, NY
LUVYLE IS THE WORST COMPANY TO ORDER FROM. ALL THE ITEMS RECEIVED WAS TOO SMALL. I place a claim with PayPal, to my surprise, my was deny. I RETURN THE MERCHANDISE TO THE NJ LOCATION AND IT WAS RETURN BACK TO ME. THIS COMPANY IS FRAUD AND SHOULD NOT BE IN BUSINESS. LUVYLE IS A DISGRACE AND I AM SHACK IN SPITE OF ALL THE NEGATIVE COMPLAINT USA STILL ALLOW LUVYLE TO DO BUSINESS IS HERE. THIS COMPANY IS A THIEF, ROBBER, MISLEADING AND GUIDING PEOPLE. NOTHING ON THE WEBSITE IS TRUE.
A COMPLETE DISGRACE TO SOCIETY. MARK MY WORD, LUVYLE WILL CLOSE DOWN, YOU CANNOT PROSPER BY STEALLING FROM PEOPLE TO MAKE A LIVING.
For example, I purchase a long, I receive a short dress in a different style, I ordered large, but received small. Material was different, etc.
LUVYLE, YOU HAVE NO INTERGRITY OR CHARACTER, THEREFORE, YOUR BUSINESS WILL NEVER RISE OR PROSPER.
7 years ago
Joan Koelling Marthasville, MO
Luvyle, is the biggest con company on the web. The only reason that I'm posting on here is because we need to stick together and hopefully shut them down. I ordered a few things through PayPal, it took me over 3 weeks to get them. I ordered a x large and they would fit my 9 year old granddaughter. I had spent $104 when I tried to return them paypal gave me an address in China. I went to UPS and it would cost $249 to return them. The kicker is they were sent to me from New Jersey. I have filed a complaint with Missouri attorney general and the Federal trade Commission. I've even called the White house. I've also sent all the information over to Fox news in New York. It's the principal of the thing. PayPal is as guilty as they are and if this come has done this to me how many others have they done it to. Millions ?? Just another way for China to steal our money. $$$ So please file complaints with our government officials to help shut these thieves dow..
7 years ago
Jean Scranton, PA
I would never buy anything from this company again. After waiting over a month they sent my the same article twice at two different prices. The item (a dress) was too small. After ignoring me they finally said they wanted pictures of the item, not sure what that would solve. I decided to contact PayPal as that is how I purchased it. Their solution was to send the article back and I had to have online tracking, I told the two items to the post office...international rates would cost 25.00 for each package and 25.00 to track them bottom line all together it would cost over 100.00to return two items that I paid 60.00 for, bottom line I am donating the items to The Salvation Army. Never buy from them, ever!
7 years ago
Julie D
1 star: Bad
4 minutes ago
Luvyle Cheating Scammers
Luvyle is the worst customer online experience I have ever had by 1,000 fold. All of the negative comments I have read in the previous reviews I completely agree with plus some. Yes, I am currently going through the email ping pong. I guess I may as well kiss my money goodbye and put this terrible experience behind me. How are they still able to operate in business? How can they continuously get away with this? And of course their clothing is complete cheap crap and sizing is up the shoyzer. There is no customer service. I vow to always bring up Luvyle in all of my conversations and also on my Social Media to help prevent anyone else being cheated. I also vow to read customer reviews in future to hopefully avoid this ever happening again. I wonder if any of the TV networks would be interested in the Luvyle cheating scam story.
7 years ago
L Castle
BUYER BEWARE: The product, delivery times and return policy are all horrible. Received 8 items in mostly singles, over a 6 week period not days as website claims . Once received all items were too small, the size charts on website are not accurate. The fabric and construction quality can only be described as POOR at best! When I asked for a refund they asked over a 10 day period of back and forth to send pictures and what the problem was etc. etc - this give them time to go over the return policy time frame of 15 days . I tried to send back to China, Express Postal to get in prior to going over 15 days return policy and would have cost me another $100.00. My guess is company will not last and will just start up under different name in future.
7 years ago
Andrea Kyle Burleson, TX
Zero Stars. The cheapest the thinnest the most horribly made clothes I have ever seen. items that were called dresses came up to my upper hip. I am 5 foot 4. When I emailed them saying I needed to return all of my items they asked me if I would keep them if they refunded one third of my purchase price. I told them no I wanted to return them. they would never give me an address to return so I returned the items to the address that they came from in California. I emailed them a copy of my tracking number to the address in California and she said I mailed it to the wrong address and that they will never receive the items back. I had to settle with getting a half refund. I had returned all of the items to the only address I had which was where they originated on the packing slip. This company should be shut down.
7 years ago
Jon S Fairfax, VA
I wish I could give them 0 starts. Worst on-line experience I've had, ever, and that's saying a lot considering how much I've bought on line for how long. I ordered 2 shirts, XL and medium. The shirts they sent me are sized for infants. When I contacted them for a return address, they asked for photos which I provided, then they basically ignored all of my further communications by "responding" with non-responsive form emails. After a week of this, I filed a dispute with PayPal which I eventually escalated to a claim, luvlyle responded to PayPal with a CHINA return address despite having shipped the shirts to me from a American address, PayPal accepted this (time to minimize my future use of them). It would cost me more to ship the shirts back to CHINA than they're worth - luvlyle's apparently short-term successful strategy in these situations - and now I'm out my money. Don't end up like so many of us posting here! Avoid luvlyle like the plague!!
7 years ago
Eric Yonkers, NY
Eric S.
This was by far the worst online shopping experience I have ever had. bottom line...DO NOT ever buy anything from them. The service stinks and the sizes are not even close to what you expect. I ordered a shirt in XL and it came to me so small it wouldn't even fit my small dog. So...I ordered a 3XL, their largest size. A bit bigger but still so small only a child could wear it, except for the stains it came with. Making a complaint seems hopeless as they just talk and talk and try to make you send the junk back to China. They know that it cost too much so people just give up. They are thieves. I guess I'll just use the two shirts I now own as dish rags. If you know what is good for you, DO NOT even consider buying from them. STAY AWAY!!! I used one star because there is no place to show zero stars.
7 years ago
Posted off patron Asheboro, NC
I just received my order and I simply could not believe what was in the package! First of all, I did not receive everything I ordered, which would be a blessing if I hadn't paid for it all in advance. The quality is just horrible and their website does not represent the product correctly. When the description tells you the item is "printed", they mean it! The designs are literally printed onto cheap, thin fabric! I waited 4 weeks for this crap! I wish I had read the reviews before purchasing!! Wish me luck as I have emailed the company to complain and am hoping that once I mail this horse hockey back to them, that they will have the decency to send me back my $102.40!
7 years ago
E baker
DO NOT BUY ANYTHING FROM THIS COMPANY? I have sent numerous emails to this company requesting a refund of goods never received as they were not even sent out because of delay on their side. I get replies from different people each time promising to look into it with no results. I do believe they are scammers as I have seen other reviews with the same problem as me. I am going to take this further and find others who have had their money taken and not received refunds...there are many out there. It is time we all took action to stop these people scamming us. It should be broadcast with the media and consumer companies worldwide so that we can at least stop them from scamming others. I have heat again had another message this morning promising refund...this has been going on since the beginning of June ...no genuine company would treat you like this it is disgusting.
7 years ago
Susan H Sarasota, FL
I would give them 0 stars if I could. I ordered 4 items on 3.6.19. Two days later I was informed that 1 of the items was out of stock and they offered to have me pick another item which I refused. They then said they could refund me like $10 or $15! I said no, I wanted the full price I paid refunded. The refund was finally deposited in my account on 4.26.19 after several emails. The other 3 items did not fit (they took weeks to arrive) They said I could give them to friends, or again get $15 refund for each. I said no, I wanted the full refund for each item. They kept promising within 10 to 15 days, then it was it has been put on urgent, can you wait a few days, this went on for weeks, and on May 30, 2019 I told them I had had enough, they'd had the returned items for weeks and so I contacted my credit card company and opened a dispute. It is August 8 and I still do not have a refund, 6 MONTHS LATER. Unless you are absolutely sure you will not need to return an item, do not buy from them!!! The pictures and sizes of the items were not accurate per the actual clothes. Truly disappointed in every way. BUYER BEWARE.
7 years ago
hld Los Gatos, CA
Whatever you do, do NOT order from this site based out of Hong Kong. It is nothing short of fraudulent. I ordered around $170 worth of items. I paid for expedited shipping. The first batch of clothes arrived 4 weeks later. They looked nothing like the clothes I ordered and the quality was horrendous. A toddler could have done a better job sewing these together. Basically, they recreate a clothing item off of a picture from another site. My second batch of clothing items never arrived. So I am out a full $170. Don't even bother with their customer service. It is like dealing with a Teletubby. The only thing any of us can do is get the word out and alert sites that let them display their ads.
7 years ago
LK Encinitas, CA
BUYER BEWARE!!!!
If only I had done a quick check for reviews on Luvyle before I ordered! I'm experiencing many of the same issues already mentioned here - extremely poor quality, ridiculously long delivery time (nearly 4 weeks after order) and terrible fit on every item. Jackets made of felt with no lining and all seams are visible, edges not finished, colors unlike the photos, cheap, cheap cheap materials! What a rip off. I have NEVER had such a horrible experience with any company - ever. If I had known the products were being shipped from China I never would have ordered. I've filed for a return, but will use PayPal and Amex to resolve if needed. BUYER BEWARE!!!!!
7 years ago
Jesse Martin Charlotte, NC
Terrible experience with Luvyle. No communication from company following order. Order took over a month to ship and deliver. Tracking information offered was limited and not accurate. Products are very cheap appearing. Mismatched patterns, zippers installed incorrectly, seams don't match from one side of garment to the other. When trying to communicate with Luvyle on the site, the captcha never works. When you call on the phone you only get a recording, never a return call. Avoid. Avoid. Avoid. Don't be swayed by nice web site for purchasing - the garments are subpar and it is not worth the terrible service you will receive.
7 years ago
Anitra Certain Bellwood, IL
i ordered shirts and it took two months for me to receive the items. The sizes were several sizes to small. If you are a plus size you will need to get the largest size they have, in order, for the items to fit. The quality of the shirts was not good. I had one shirt, one sleeve was shorter than the other and it was supposed to be a long sleeve shirt. I contacted customer service, they provided a return address and stated I will be fully refunded in 15 days after receipt of returned items. I ordered the items on March 2nd, returned the items on April 23rd, the company received the items on April 29th and I have not received my refund as of July 2019. I just lost money to this store and keep receiving the run around with customer service as to my refund. They do not have any intentions of refunding you. DO NOT PURCHASE ANYTHING FROM THIS STORE! Customer service will only give you the runaround, it's not worth the aggravation to get your refund.
7 years ago
Kryss
Buyer beware when shopping from this company!
I purchased four shirts from this company. I used the sizing guide and my own measurement to confirm sizing, however, the product I received did not fit. Two of the four shirts didn't fit at all! The other two are snuggle but they are bottom ups so can west an tank top and get away with opening a few buttons. Not to mention the heming and stitching of the shirts are not great quality either, as the hem.
I tried contacting the company for return options via website/email with no reply. I then tried calling the customer service number twice, left a voicemail both time because it doesn't connect to a live person, but still no reply.
Additionally, the shipping is ridiculous to say the least. When you place the order it states it will take 7-10 business to arrive, I recieved mine 12 business after it was shipped. The added problem with that is that it wasn't shipped until 1 week after the order was purchased and payment processed and received. Not sure why it took 1 additional week after buying the items for them to ship it out. Again, no one to contact or reply with I tried to inquire about this either.
So for anyone buying from this website, again I say buyer beware! Be aware of the quality of the items, shipping and payment, returns and customer service.
7 years ago
Patti Perkinsville, VT
So sorry I trusted this company and will never, ever purchase from them again. They aren't truthful about the quality (which is terrible) of their clothing or the amount of time your purchase will take to arrive. Based on the very attractive garments I saw online, I purchased two blouses--neither of which looked anything like what I saw online. The material of both was cheap and looked like plastic. One was so poorly sewn that when I put it over my head it got stuck as I tried to pull it on. When I finally did get it on, it hung sideways, bunched strangely in the chest area because it was so off-kilter, and didn't drape remotely like a shirt. The colors were horrible as well. These items were total junk and I certainly felt robbed. I tossed out the worst blouse and chalked my purchase up to gullible stupidity. I'll never give Luvyle another cent or another chance.
7 years ago
Bee River Falls, WI
Run away fast from this company and probably most of the other companies with strange names and skinny models advertised on the internet. I was lucky--my $50,00 was refunded by PayPal and I am eternally grateful. I reallized I was being scammed right away after I paid for the blouses that were advertised when I read these one star reviews. I waited 2 months, opened the package, and no surprise, the blouses were shoddy, threadbare, dull colors, wrong sizes, etc. etc. I sent them back without paying shipping, and who knows where they are now. I googled mapped the company's Los Angeles address on the package and it was a ghetto abandoned building under a freeway--skinny dog, homeless guy sleeping on bench in front of it!! Seriously!! So my guess is that somewhere in China, they have these poor people put together this horrible "clothes", ship millions of them to a "warehouse" in the ghettos of L.A. and then market them on the internet using attractive models in brightly colored well fitting clothes. These attractive ads are a SHAM, a FRAUD, do not show what the product actually is and our browsers need to stop showing them. SO many people have been defrauded of their money. Again I was lucky and got a refund but it took a lot of patience and filling out forms and phone calls before I did get my money back. Good luck, everyone and yes a class action lawsuit is in order, only ---who do you sue?
7 years ago
A Minneapolis, MN
this is a review and this is my opinion based on the experience I had with this SCAM business
In my opinion
SCAM OPERATION*RIPOFF business* DECEITFUL*MISLEADING*
This is my email to them
I have been waiting to receive this order since it shipped on June 6th 2019; Today is 6/19 I have not yet received it nor has Fedex nor my local postal service.
I received a notice it has been shipped since June 6th. .
***I called & left a message 2 of them on Saturday June 15th
I called on Monday June 17th
I called today June 18th
**No response via email or call!!! UNTIL after I disputed purchase through PAYPAL
PayPal need refund my $ to me. Since Luvlye refused to claiming they already shipped my purchase. They also stated they would refund upon receiving the items back. I NEVER RECEIVED them. THANK GOODNESS for PayPal
7 years ago
Lisa Indianapolis, IN
This company SUCKS!!!! I would NEVER order from them again. The items I order didn’t fit, there clothes run really small, it took about a month to receive my order. The quality of the clothes were REALLY cheap looking. I was told that I could only receive half of my refund because I sent the items to the wrong address. There was no return address label with my order. I sent and email asking for one, I was told that they don’t send them out and to use a vendor that will be the cheapest, an expense to me. Not only did I send money to buy the items, but I also have to pay to send it back. In the email I was NEVER told once that I had call them to get an return address. This place is AWFUL!!! DO NOT order from them!!!!
7 years ago
Lolly Savannah, GA
Same story as Everyone! I knew better but thought maybe !!! TOTAL DISASTER, I’m having to do a charge back because they will not respond regarding return! I think if Every Single person who had these issues ,like on this site , should ALL do a charge back to their CC or debit card or PAY PAL! Every single PERSON! Put them ALL out of business. I think the govt should ban their sales in the US. They are all obviously illegitimate businesses or scams. I’m livid. I read these reviews and did it anyway , mostly because I thought surely they don’t do this to everyone. Pretty sure they do and it’s really criminal!
7 years ago
Unhappy California Customer Redondo Beach, CA
I purchased $162.00 worth of blouses 15 days before my vacation. I paid extra for 3 day delivery. The items never arrived. I emailed customer service and they said the items didn’t ship due to busy season. They said they would expedite the shipment. I received shipment 7 days later. None of the blouses for, as a
matter of fact they were so small I thought they were children sizes. The quality of the material was also very cheap. I was not satisfied with anything and emailed customer service immediately informing then I was returning I g all items. I was told to return the package (at my own cost) and address it to “JIMMY” at a Los Angeles mailing address. I sent the USPS tracking number to customer service email. They said they were very busy and I’d have to let them know when the package was delivered to I sure I’d get my refund. Package was delivered two days later. It’s been 5 weeks and I still have not received a credit on my Visa card. I have advised my credit card company of the issues and requested they do a full chargeback on the company.
This is a less then professional and low quality company. Despite the cute models and clothing, I would suggest you think twice about ordering from this site. I should have researched them before I bought from them.
7 years ago
mm Hillsboro, OR
I unfortunately ordered six items thinking the pricing was great. It took months to receive each item. They all came one at a time! The quality of the clothes are very poor. The seams on the coat were a rough cut edge that does not show in the photos. Very thin material for blouses and cheap plastic buttons. T-shirts are alright. The sizes run very small. three of my items don't fit and I ordered large. Cant return because they were sale items. There is a reason why prices so low. Since it took so long to deliver, I was out of town to receive and hence past the 15 day return policy. I also never received one of my items. I will say, the customer service girls there will try to respond to your request and are polite. Just the quality, timing, sizing, materials, etc. are very poor. I would never buy from them again. Please go with who you have done service with before. I should have checked all reviews first.
7 years ago
Arzu Delbeke Utica, MI
Whatever you do don't use this company! Complete scam. They delivered my goods over a month late, and the clothes are such a terrible quality, nothing like shown on line. The sizes are definitely for Chinese women, I know because I lived there, although you wouldn't know that as there are no labels on the clothes. That's because they only have one size for everything. On top of it all I am still waiting for my refund over a month later, although they were able to take the money out of my account immediately apparently they are unable to refund the money back! The couple of items I actually received I can't send back as there is no return address that you can send the goods back! The worst on-line shopping experience I ever had!
7 years ago
Pamela Aldred Windsor, CA
I wouldn’t even give them 1 star, but system doesn’t allow that. I’m obviously having the same issue that a lot of costumer’s have. It took 2 months to get the overhaul’s I had ordered. When I did receive I had ordered a XL and it was a small that didn’t even fit her. Very cheaply made and the item smelled toxic. There was no address to return and there was no receipt, etc. other than a slip of paper in Chinese. Finally got ahold of them through email and they kept repeating the same thing . What’s the item # (no item # not even on their website. After jerking me around they said the following ‘ you will have to pay to send it back and they would then have a meeting to decide if they will do a refund for the item.
7 years ago
Valerie Harris Richmond, VA
"Misleading",
don’t trust this company, the clothes are deceptive, poor quality fabric and not true to size. I placed an order with the Luvyle Company on January 30, 2019, received the merchandise on February 14,2019 and returned the item to this company on February 18, 2019, and they have failed to submit a refund. I have written multiple letters, and called to only receive constant promises. This order was held up as a result of the Chinese New-year, although, I wasn't informed prior to ordering. The item was returned due to poor quality and disproportionate size. This most recent correspondent was sent to them on May 14, 2019.
7 years ago
ROBIN MUNSON Laguna Niguel, CA
CONSUMER BEWARE OF LUVYLE!!
LET'S JUST SAY I HAD TO GIVE A 1 STAR BUT LUVYLE DOESN'T DESERVE A 1 START....
I ordered the Band Collar Double Breasted Plain Blazer in Purple. In the picture it really looks cute. When I received the jacket I couldn't believe what I was seeing. The jacket pieces were sewn together with the raw edges exposed. If you sew you know that you sew right sides together and turn the inside out... but this jacket they sewed wrong sides together leaving the unfinished edges exposed. The gold buttons were so cheap and where the buttons were sewn on there were 1" threads hanging off of each of the buttons that weren't even trimmed down. The jacket looked like a cheap halloween costume. Any customer wouldn't even think of wearing this jacket unless it was halloween. It was so cheap.
But I'm just getting started. I ordered this jacket the end of January and then I returned it. They were strongly encouraging me not to return it but to take a $7.00 credit. I paid 33.99 for the jacket plus shipping. It took 2 months to get the jacket when the website said 7-15 business days.
So I returned it and then I had to send them a tracking number which is ridiculous because I put all the information into the package I sent back.
So I sent it back in February and this is May 11 and they still won't refund my money. I have sent them numerous emails here is a response dated April 11th.
352606
Dear Customer,
My great pleasure to service you here. : )
$ 33.99
I have cancelled it according to your request. Refunds usually take at least 10-15 days to reach your original payment account. You do not need to reply to the payment account information
Because we have a very large number of orders per day, you can't imagine much.
Our customer service staff currently has more than a lot of people, but it is still particularly busy every day, so there will always be delays in processing orders.
Have a good day.
Here is another response dated May 1st.
Dear customer,
352606
Thanks for your reply and sincerely sorry for all inconvenience we have caused to you.
We will refund you as soon as we can but we have our arrangements for refund, and we have offered you the time frame as your reference, so please puch so much and wait patiently for your refund. We promise that you will get your money back.
Your kindly understanding will be highly appreciated.
Have a wonderful day.
Best regards,
Emily
Customer Service Team
www.luvyle.com
Customer Self-service
As you can see its now May 11th, they have no intention of refuding my money. They keep stringing me out until I just give up.
If you see positive reviews on this page I would be cautious about ordering anything from them. The pictures look really good but the quality is that of a halloween costume.
Just read the other reviews for yourself.
Robin Munson
7 years ago
Maria
DO NOT BUY!!!! Material and stitching poor. This is the sister company for Berry, Just Fashion and Flory!! A) you have to wait like forever for the items to arrive B) they don’t ship the correct size C) most important is the REFUND!!! They give you some warehouse address in China and ask you to send your item through normal post which can be tracked with no custom note to include so that it gets caught up in the Chinese customs and basically your parcel does not arrive at its destination. I sent something back in March and guess what???my parcel according to the tracking says it is in transit. So people, don’t be fooled by clothing that looks nice online and by the price because it will not be what you receive and if you do decide to buy items you are a fool and wasting your money. Please people, read the reviews first before you click that SEND button.
7 years ago
Dina Valencia, CA
The worst company and products!
It took 3 weeks to receive my order( and it came from the same county I live in!), the items were cheaply and poorly made including the fabric, the items didn’t even look like the pics and customer service is ridiculous! I have been leaving messages and nobody will return my call. I’m trying to return the items and I can’t reach anybody and they have a poor website because it doesn’t even tell you how to do a return among other things. This is the worst company I’ve ever dealt with and I would definitely not recommend it. Save your money and the hassle!
7 years ago
kj Meridian, ID
Wish I would have read the reviews before I ordered from this poor excuse for a vendor. It's been a month and have received NOTHING. Talked with my credit card company and they are reversing the charges for me. Thank God I have a reputable credit card company! Cannot receive feedback from this company. Have tried several times and have gotten only one return email (appeared as though a third grader wrote it) stating that part of my order was being processed and the other part would be sent sometime but no one knows when. Never again will I order from this site. With all of the bad reviews, I don't know how it is even still in business. Be sure to check reviews before ordering!!!!
7 years ago
Tracey College Point, NY
The quality of the clothes is the cheapest I have ever seen in my life. My entire order is not as advertised. The clothes in my order had a strong stench of mildew when I received them. I immediately sealed the clothes in a big plastic zipped bag and threw it into the garage so it does not contaminate my pristine home. I then emailed them for return instructions and was told to be patient and they will help me solve my problem timely. After 4 frustrating emails later Luvyle continues to stall for time so they can tell me I didn’t make the return window. So I disputed my charges with my American Express card. DO NOT ORDER FROM THESE PEOPLE THEY ARE SCAMMERS THEY USE PICTURES FROM OTHER SOURCES TO SELL COUNTERFEIT OR COPIED MERCHANDISE. THEY TRY TO COPY OTHER PEOPLES DESIGNS AND USE THE CHEAPEST POSSIBLE FABRICS. BEWARE DONT BUY FROM LUVYLE AND REPORT THEM SO OTHERS DONT HAVE TO GO THROUGH THIS HELL.
7 years ago
Marie-Ann McDonough Lafayette, PA
O NOT BUT FROM THIS SITE !!!!!!! IF I COULD I WOULD GIVE THEM NO STARS. DO NOT BUY FROM THIS SITE!!!!!!
THEY HAVE ZERO CUSTOMER SERVICE. RETURNS ARE SUPPOSED TO BE BEFORE 15 DAYS BUT WHEN YOU ATTEMPT TO CONTACT THEM TO FIND OUT WHERE TO RETURN THE ITEMS YOU GET NO RESPONSE. I'VE BEEN TRYING TO GET A RESPONSE FOR OVER A WEEK OR MORE AT EVERY PLACE I FIND TO LEAVE MESSAGE BUT I GET NO RESPONSE . HOW CAN I RETURN ITEMS IF I DON'T KNOW WHERE TO RETURN THEM? THIS SITE IS THE WORST PLACE TO SHOP AND SINCE I DO ALL MY SHOPPING ONLINE I HAVE SHOPPED AT MANY PLACES AND HAVE NEVER HAD AN EXPERIENCE LIKE THIS ONE.
7 years ago
Tammy
I would give them a zero rating if that was possible. This is the absolutely worst on-line shopping experience I have ever had. The order took 2 months to arrive, and then only half of the order arrived. The items that did arrive were the poorest quality you can possibly get! The material looked like cotton or regular clothes material on their website but they were all made of this thin tent like material that is all see-through.
I emailed them prior to placing the order and they assured me everything is returnable but they lied. They won't let you return items and offers you $15.00 (even though my order was $400.00).
I cancelled the remaining items that never got shipped and they wanted to refund me only half of what I paid for those items!!! And it will take 2-4 weeks for my refund.
DO NOT SHOP ON THIS WEBSITE!!!!! You will be scammed!
7 years ago
Amanda
This company is a scam. My order never arrived. When I tried to follow up on delivery I was told the items were lost in transit. Then when I tried to get a refund I was told, on about 15 different occasions from a number of customer service representatives, that my refund was being processed and to look out for it within the coming days. I never received the refund. My attempt at recovering my money went on for about 6 months, however my persistence was a waste of time. Never ever order from this company, they are a bunch of liars. I'm fairly sure my order was never even shipped.....however they still took my money!!!
7 years ago
Carolyn Red Bank, NJ
ONE STAR IS ONE TOO MANY.....It took over 4 weeks (not the 5 days they told me) for my items to arrive, by then I was already out of state on a pre-planned trip. By the time I got back the items had arrived, the quality was particularly poor, and now, of course it is too late to send anything back. Three emails later, they finally agree to take the items back and I am to send them to someone named...Jimmy...just Jimmy,...on the return label. Does this sound legitimate? I think not. So I will eat the money I spent, which is probably why this company is still in business, and give the items away hoping that someone can make use of them. DO NOT... I REPEAT...DO NOT ORDER FROM THIS COMPANY UNLESS YOU ARE PREPARED TO BE DISAPPOINTED AND NOT RECEIVE A REFUND.
7 years ago
Upset Customer Rosamond, CA
Zero stars... I would advise anyone reading this NOT TO ORDER ANYTHING FROM THIS 'COMPANY'. I placed an order for three items towards the end of January 2019 and three weeks to a month later I received two of the items and they looked NOTHING like the advertising on their site and I have yet to receive the third item.
I have asked for a refund several times only to be played with. This company is a scam and I would encourage all to report them as a previous review said something about the foreign trade commission < report them.
I will probably never receive my money back and am going to report their bad practices to PayPal tomorrow...
7 years ago
Melissa Burrows Broken Arrow, OK
I wish I hadn’t purchased from this “so called company.” It is not legitimate at all! Charged me for 5 items and only received one shirt that looks nothing like the picture. It even had cheap buttons that looked like 30 years ago design. I wonder how they can stay on the web from stealing from hard working people here in the United States. I am going to write a letter to the foreign trade office and see if there can be some sort of charges against these internet thieves. Beware of ordering anything from overseas. This LUVYLE is not real. They take your money and do not give you your merchandise you paid in exchange.
7 years ago
Nikki Monument, CO
If I could give a zero, I would. First, clothing takes forever. We live in a society that is use to instant gratification, a month does't satisfy this. If you try and write them about the status of the order, they ask you to be patient. When the order does arrive, it is about 2-3 sizes too small. I am a standard medium and I ordered 2 blouses in the large. They are very uncomfortable. Not to mention, the fabric is as cheap as possible. One of the tops was to have this green lace like appliqué. My gosh, it looked like they cut it with a weed waker. So, if you want to return the items, you won't be able to complete the online request. The bottom has one of those "type the letters and numbers you see so we know you are not a robot", every time - it tells you it is invalid. So, without this, you can't submit a request. When you do actually get an email through, you will be glad to know that the shipping charge you are to pay will most likely be more than the amount you paid for the order. DO NOT purchase from Luvyle.
7 years ago
KW
Zero stars. Items received late, were disgusting nothing like advertised. Material was cheapest ever seen, not appropriate for clothing. Colours nothing like advertised, stitching faulty and items approx 5 sizes smaller than advertised. On fit for bin. Refused to send return label and did not advertise the my were a Chinese seller, advised by reviews not to pay return postage as refund would never be received therefore lose even more money. Total scam outfit, please avoid at all costs. PayPal complaint raised but they have not asked for photos or investigated, closed claim and still take people’s money on behalf of this scam outfit despite the numerous complaints now from buyers who have been ripped off. Disgusted - this company should be barred from trading and PayPal should stop all dealings and refund all buyers affected. DO NOT USE is my advice. I have lost my money and stuck with items only good for the bin.
7 years ago
LF Canal Winchester, OH
Over 4 weeks and no shipment, no notification of status so I contacted them. They told me to "be patient' that they were waiting on one of the items and would ship as soon as possible. I replied back and told them that I had been more than patient and for them to return 100% of my purchase. They offered some money card exchange. I paid via charge card and I want my charge card credited. They replied it would be 7 - 15 days. It has now been over 20 days. I wish I had not accepted the PayPal when it popped up but "fat-fingers" will fly ... and I am very, very sorry I every clicked on their add and placed an order. I am out over a $100.
7 years ago
Kamilla Paeschke
The sizes are not comparable to US sizes. They are much smaller and shorter but the models in the ads are not Asian girls, I had no idea that this company is headquartered in Hongkong/China. First they did not want to take the stuff back and suggested to give it to someone as a present. Nevertheless I sent it to the address which was on the package in Chino, CA. The following day I got an e mail with a LA address and telling me they will limit my refund to $ 60.
Again by e mail I told them that the package is on it's way. Now they don't want to refund anything.
What a bad experience.....
Never but anything there. No matter how nice it looks..
7 years ago
