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Gap

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5.5

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 13th, 2022

Gap is an internationally known clothing brand with headquarters in New York, London, Shanghai, Tokyo, and San Francisco. The brand started as a jeans company founded by Don and Doris Fisher, and has now grown into a clothing company with over 1,400 locations in over 40 countries. 

In addition to physical locations, the brand has a large online store. This option is ideal for shoppers not wanting or unable to visit a physical location. Plus, often the online store has deals not available in store.

Gap is known for its classic style, excellent customer service, and frequent discounts and deals.

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The Good

  • Wide Selection Available
  • Accurate Sizing
  • Frequent Discounts
  • Great Customer Service

Wide Selection Available

Gap is an established clothing brand with hundreds of different clothing items available for all age ranges and stages of life. The categories listed on its website include New + Now, Gifts, Masks, Jeans, Women, Maternity, Men, Teen, Girls, Boys, Toddler, Baby, and Sale.

Within these categories, you can find options for tops, pants, accessories, formal wear, footwear, and more. This variety makes Gap a one-stop shop for all your clothing and outfitting needs.

Accurate Sizing

Many customers are extremely pleased with their online shopping experience with Gap, and say that the sizes fit how they want them to and aren’t misleading.

Frequent Discounts

Gap often offers discounts or other promotions throughout the year, and some of these are specific to online shoppers. This is a great option for customers on a budget, as they can often find deals and discounts to get the same quality of clothes for less money than they would normally have to pay.

Great Customer Service

Gap has an extensive customer service department and generous return policy. For clothes ordered online, customers have 45 days to return them (in their original condition). Items can be shipped back or returned in store for a full refund. Some customers have commented that Gap has one of the best return policies around.

Customers are also able to track their online orders and receive updates in the form of text or email about when their products are scheduled to be delivered. Every step of the online shopping experience is meant to be straightforward and simple for the customer.

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The Bad

  • Lack of Variety
  • Low Quality Materials

Lack of Variety

Some customers have complained that Gap’s product line doesn’t have a lot of variety and that its choices are limited. A lot of the clothes look basically the same, and this can be a disadvantage to people looking to expand the variety in their wardrobe.

Low Quality Materials

Some reviewers talk about how Gap’s shirts or other clothing items start to thread out after a year and aren’t durable. Others mention that the clothes never look or fit the same after being washed.

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The Bottom Line

Gap has been around for more than 50 years and has a proven track record of producing affordable and quality clothing. While some customers have complaints about the brand, the overall sentiment is very positive, and we recommend Gap to anyone looking for good clothes and accessories for the whole family.

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Star Rating

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4.3

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162 Reviews

Review Breakdown

5 grade

48%

4 grade

38%

3 grade

11%

2 grade

3%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jadon Barre Dallas, TX

The clothing is unreliable and not well put together. The stitching is unbelievably week.

6 years ago