Kohl's

Name: Kohl's
Rating: 4.4

Is This Your Business?

4.4

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53 User Reviews

4.4

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53 User Reviews

The Good

The Bad

Bottom Line

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Author: Kalicia Bateman

LAST UPDATED: November 16th, 2021

Kohl's is an all-inclusive department store, housing children's, women's and men's clothing and shoe apparel, household gadgets and furniture. Kohl's opened its doors back in 1962, and today there are over 1,100 stores in 49 states.

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The Good

Great name brands
Large selection
Easy to use website

Kohl's department store carries some of today's hottest name brands of children's clothing. Carter's, IZOD, Levi's and MUDD are a few examples of the brands available at Kohl's retail stores and their online presence.

In addition to kids' clothing and shoes, Kohl's carries a large selection of household items, kitchen appliances, bed and bath items as well as furniture. Can't find what you are looking for in stores? Their website makes it easy to find unique furniture pieces that can be shipped to your home.

Their website features easy selection criteria tabs on the side of the site. This allows for the perfect way to narrow down your search to a specific color, print or character. In just a matter of seconds, that perfect blue pinstriped dress shirt can be found, or the most beautiful yellow polka-dot dress ever created. Finding a child's favorite cartoon character is located just as effortlessly through Kohl's website.

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The Bad

Customer complaints

Most department stores have a fair share of complaints, but Kohl's has racked up quite a few over the past three years. There have been over 1,900 complaints in the past three years. In the past 12 months, 645 have been closed.

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The Bottom Line

Kohl's has plenty to offer, and seems to be an all-inclusive department store. Lots of brand names from companies lasting as long or longer than Kohl's, friendly customer service, and an easy to navigate website seem to outweigh the large amount of complaints against the company.

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User Reviews

Star Rating

4.4

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53 Reviews

Review Breakdown

5 grade

62%

4 grade

23%

3 grade

11%

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Pekeiydra Williams Tallahassee, FL

Kohl's is a one stop shop, I got my room decor and clothes from here for back to college shopping. I appreciate the coupons and deals they always have for their loyal customers as well as new customers. I always find the best supportive under garments for amazing prices.

6 years ago

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stevey shumway Lehi, UT

Kohls has great children's clothing. I love to shop here because it is cheap and great quality. Kohls provides it's shoppers with great deals. I always save money each time I checkout. The customer service counter is always super helpful.

6 years ago

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Eddie Rios Ogden, UT

Khol's has the cleanest and most well organized stores out there. And the best part is great prices!. Their staff is very helpful and I always leave believing I got tremendous value when shopping there. Keep it up Khol's - this is what customers are looking for.

6 years ago

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Beverly Schacher Long Beach, MS

I like to purchase kids clothes online from Kohl's. The Kohl's app makes shopping quick and easy. Kohl's has a great selection of kids clothes at reasonable prices. If you take advantage of Kohl's cash, coupons and sales you can get some great deals. Kohl's has multiple store locations that make returns easy.

6 years ago

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Tera Layton, UT

I love Kohl's I can find anything that I'm looking for other than when I'm shopping for myself. I love the quality of clothes but the one problem that I run into is I can't find women's sizes that fit me. I would shop there a lot more if they had clothes that would fit my figure better. I do enjoy the other things that they have there besides clothes so it's a fun experience shopping there. I love the quality of clothes I love the customer service I would definitely recommend shopping their.

8 years ago

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Nicole Sohm Herriman, UT

I been shopping at Kohls for a very long time and I love that they always offer a coupon. Now they do returns for Amazon and you get a coupon every time you do an Amazon return!

6 years ago

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Anne Marie Milne Layton, UT

Love Kohl's! I have a Kohl's card and I get free coupons and Kohl's cash every month just for being a customer. I got my daughter hooked on it as well. Always have great deals and good quality clothing. I recommend shopping at Kohl's!

8 years ago

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JD Dunklee Norcross, GA

Kohl’s is great. If I need to find something that is a great looking piece of clothing, I can pop into Kohl’s and find something for a great price

6 years ago

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Matt Hanzel Saratoga Springs, UT

My favorite store for men’s dress clothing. One of the largest selections of sale and clearance items you can find - all high quality and name brand.

7 years ago

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Landon Robison Layton, UT

I have bought a lot of clothes for my nieces and nephews here as well as myself and my wife. They have great deals for customers of all ages, and they have high-quality clothes. I would definitely recommend.

8 years ago

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Cybertoe Niagara Falls, NY

The best customer service ever! I bought a Ring camera that was vandalized and broken. They replaced it for free!!! It was a wonderful surprise.

4 years ago

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Madelyn Gulfport, MS

I love shopping at kohl's! They have a huge selection of all types of clothing, accessories and gifts. Love getting the Kohl's cash too!

6 years ago

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Larson Riverton, UT

Kohl’s is A great store. They have really nice clothes for a great price. It is nice that I can buy clothes from Kohl’s online.

6 years ago

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Tiffany Phoenix, AZ

Kohl's is were I get most of my kids clothes. High quality and with the kohl's charge card promotions I always save a ton of money!

8 years ago

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Robert Flores Neenah, WI

I sbsolultly love Kohls! They have so many different styles! They also have very good prices for large and growing families!

9 years ago

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Joanna Hester Gilbert, AZ

Bought some boots from their online store. They didn't fit the way I wanted so I took them back. Customer service was friendly and returning the boots was fast and easy.

8 years ago

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Wendy Park City, UT

Kohl's has a great selection of stylish kids clothes . They are good quality and are very affordable.

5 years ago Edited September 14, 2021

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Natalia Correa MDTribe Tallahassee, FL

I love Kohl's children's clothes. They have such good quality and Kohl's cash helps me save so much money!

6 years ago

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Amanda Montebello, CA

I enjoy shopping at Kohl’s both in stores and online. There are a lot of items that are reasonably priced.

6 years ago

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Randal hyde Springfield, MO

I like the discounts that Kohl's provides on great brands. It's easy to shop their selection online.

7 years ago

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Bella Houtz South Jordan, UT

I love the variety that kohls gives us to choose from. It has great customer service and they have great clothes for all ages.

8 years ago

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P Crawley Pleasant Grove, UT

I shop at Kohls all the time. I love their discounts I get in the mail. I always feel like I'm getting a bargain.

8 years ago

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Schon Smithfield, UT

I love Kohl’s and shop there often. I appreciate getting Kohl’s cash. I wish more stores did that.

8 years ago

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Sadie Scoville Pleasant Grove, UT

Kohl's is awesome. I love their clothes but I wish that everything wasn't 50 dollars.

8 years ago Edited September 14, 2021

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Bella Houtz South Jordan, UT

We love the clothes that khols have. They have great customer service and are very helpful.

8 years ago

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H Moore Lehi, UT

Kohl's is a great basic department store, and it's my go-to when I need to make a quick purchase.

8 years ago

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Sherry Wootton Ogden, UT

They have a great selection of clothing for kids.

8 years ago Edited September 14, 2021

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Brooke Hester Gilbert, AZ

Love the clothes here. Super cheap and there is always some coupon going on.

8 years ago

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JRosa Lehi, UT

I almost never leave Kohls without buying something. Great prices and products!

8 years ago

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P. Palmer El Paso, TX

I love Kohls! They have super cute clothes for a great price.

8 years ago

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Noelle Pleasant Grove, UT

I love Kohls! I just got the cutest shoes there!

8 years ago

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Michael Ogden, UT

Great deals all of the time. Can’t go wrong

8 years ago

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Spencer Goodworth Pleasant Grove, UT

Great clothes and I love the Kohl’s cash.

8 years ago