Kohl's Logo
star star star star star_half

Author: Kalicia Bateman

LAST UPDATED: November 16th, 2021

Kohl's is an all-inclusive department store, housing children's, women's and men's clothing and shoe apparel, household gadgets and furniture. Kohl's opened its doors back in 1962, and today there are over 1,100 stores in 49 states.

 

Top Ranked Companies

thumb_up

The Good

  • Great name brands
  • Large selection
  • Easy to use website

Kohl's department store carries some of today's hottest name brands of children's clothing. Carter's, IZOD, Levi's and MUDD are a few examples of the brands available at Kohl's retail stores and their online presence.

In addition to kids' clothing and shoes, Kohl's carries a large selection of household items, kitchen appliances, bed and bath items as well as furniture. Can't find what you are looking for in stores? Their website makes it easy to find unique furniture pieces that can be shipped to your home.

Their website features easy selection criteria tabs on the side of the site. This allows for the perfect way to narrow down your search to a specific color, print or character. In just a matter of seconds, that perfect blue pinstriped dress shirt can be found, or the most beautiful yellow polka-dot dress ever created. Finding a child's favorite cartoon character is located just as effortlessly through Kohl's website.

thumb_down

The Bad

  • Customer complaints

Most department stores have a fair share of complaints, but Kohl's has racked up quite a few over the past three years. There have been over 1,900 complaints in the past three years. In the past 12 months, 645 have been closed.

gavel

The Bottom Line

Kohl's has plenty to offer, and seems to be an all-inclusive department store. Lots of brand names from companies lasting as long or longer than Kohl's, friendly customer service, and an easy to navigate website seem to outweigh the large amount of complaints against the company.

 

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.4

star star star star star_half

53 Reviews

Review Breakdown

5 grade

62%

4 grade

23%

3 grade

11%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel
info
star star star star star_border

Jen Paxman Lehi, UT

Kohls allows you a lot of bang for your buck. They have a lot of different options and they are all available online. They provide a good online description of the item, which not all websites do. I also like that they always have discounts or coupons that are available to use on that purchase, that day. It is also easy to return things to the store if they are not what you were wanting.

7 years ago

star star star star star_border

Susan Stewart Salt Lake City, UT

Kohls has kind of our good to place for the last 10 years. They kind of came out of nowhere, and became the first place I check for clothing. I love the Kohls Cash, the sales, and the variety. I love that they have Food Network kitchenware, it's so high quality. I also love the jewelry, while they could have more of a selection, they do have two brands that I love and can't find anywhere else. The shoes could use some definite improvement. I've recently been to 4 different Kohls looking for shoes and they were all picked over and had poor selection and were very disorganized.

9 years ago

star star star star star_border

Shante Reeder Ogden, UT

My kids go through clothes fast. Kohl's makes it easy to outfit all of them at a reasonable price, with cute clothing. I also love the perks of Kohls cash!

6 years ago

star star star star star_border

Madison Brown Springville, UT

The store is a little unorganized but other than that the quality of the clothes are great. The staff can be a little rude but they are pretty helpful.

6 years ago

star star star star star_border

Nichole Hiatt Eagle Mountain, UT

Kohls always has great sales online, and their children's clothes are a great quality. The last order I placed came quickly and the clothes fit great.

6 years ago

star star star star star_border

Kaitlyn Rios Ogden, UT

Kohl's is a marvelous company. It's website has thousands of items. The photos of their merchandise are very high quality. It is a great children's store.

6 years ago

star star star star star_border

Thomas Hullinger Pleasant Grove, UT

Kohl's has great deals on clothes. They have an awesome selection and when they have their seasonal sales, especially on Black Friday, watch out!

8 years ago

check_circle

Review Source

star star star star star_border

L. Fowler Pleasant Grove, UT

I like the clothes that Kohl's sells for children. I wish there was a bigger selection and I like when they have sales because they are sold at a fraction of the cost.

8 years ago

star star star star star_border

Yolanda Briganti Riverton, UT

I like Kohl's kids clothing. The prices are fair. I usually only go when I have a percent off coupon.

6 years ago

star star star star star_border

Juliet Mesa, AZ

I don't shop here at much now that their coupons don't work on many name brand items, Nike, Adidas etc. Very sad.

8 years ago

check_circle

Review Source

star star star star star_border

Kristin Pleasant Grove, UT

If you have the time to figure out Kohl’s coupons you can really save a bundle.

8 years ago

check_circle

Review Source

star star star star star_border

Ashley Pleasant Grove, UT

I enjoy going to Kohls because of the multiple namebrand items they have for children.

8 years ago