T-Mobile

We switched to T-Mobile from another major wireless carrier because T-Mobile had fewer fees and significantly lower overall cost for the family plan we used. We also appreciated that we could purchase a mobile telephone separately from the plan and so not pay monthly payments on the device. This allows us to purchase a mobile telephone when we want to upgrade without having to change our plan at the same time. "T-Mobile Tuesday" discounts and freebies are a welcome extra.

TMobile has been great for me and my family for the past 5 years we have had it. The service isn't the best in some areas, but they do keep improving it. Their customer service is usually pretty helpful and sometimes even gives us bill credit when we call in to apologize for any inconvenience we had. We have also received some pretty awesome stuff for free or highly discounted from their Tmobile Tuesdays.

I have been using T-mobile for years. The value for the money has been excellent. They have provided good service whenever I've had billing or plan issues. The coverage area seems to be improving. The one complaint I have is that it seems almost all new phone upgrades or sales are linked to adding a new line. What about rewarding long time customers with a phone sale deal?

I have been with TMobile for 10 years and they have never disappointed me. Excellent pricing and service. Fewer dropped calls than any other carrier I have ever had and better pricing. Great coverage and unlimited calling and data has been perfect for me!

I really like the free texting/data they offer for international travel which is why I switched to them. I also really enjoy T-Mobile Tuesdays. At times my service is a touch spotty, but overall I have not had issues with them and think their prices are very reasonable.

I love how they have pushed the industry. Switched to them for their 'bring your own phone' plans. Stayed because of the simple choice quasi-unlimited data and no contracts. After adding my entire family to the plan, we got it really cheap. Have come on and off the plan as I've joined company plans but I love coming back. Coverage is a little weak in parts of the NE but with the new bands they have rolled out it is getting much better.

My family has used T-Mobile in the past and I have always felt like their range of coverage is good and have had pleasant interactions with their customer service. I recently bought the iPhone, it was an easy transaction. I went in and 30-40 minutes later I had my phone.

I've been with T mobile for quite a while but tend to hang on to phone for a long time - six years! Just went in and purchased a new I phone 8+. It was a great experience. No pressure, or hard sell. The salesman was helpful, kind and very personable. Was happy to look at my plan and upgrade something for free. I'm loving my new phone.

I was with T-Mobile for about 5 years. I was very impressed with their customer service. They were very helpful. The reason that I left is because I wanted to be with the same carrier as my wife. I would definitely recommend T-Mobile to friends and family.

Ever since TMobile took over Sprint's accounts, I have had nothing but issue, from lackluster coverage, to being throttled despite being on an unlimited plan, to being told that my contract was 'grandfathered in' and was unavailable for the cheaper options. Over the past week, though, have been the worst. I finally decided to switch providers, and began the process of closing out and buying my phone. Finally, it came time to unlock the phone for the new provider. A week now I have been told 'the device is unlocked' which it not being unlocked, being straight hung up on by two different 'service specialists' after spending almost an hour on the line and being told by a third that there was nothing she could further do before she hung up as well.

The world worst carrier for 3 reasons: 1). extremely poor cell signal even though its cell tower is only one mile away. 2). T-Mobile ILLEGALLY LOCKed my unlocked OnePlus 8T new phone purchased from OnePlus directly as soon as I put T-Mobile SIM card. This illegal lock of my unlocked phone is done without notification and permission from me in advance. There is no legal support for T-Mobile to lock a customer's unlocked phone. 3). We have tried to get T-Mobile to unlock its illegal locking for more than 24 hrs, and we have been getting run around by several T-Mobile representatives. These T-Mobile representatives inform us that we have to wait for 24-72 hrs to unlock its illegal locked my originally unlocked phone. We were not allowed to talk to T-Mobile supervisor about our serious complaint. Please DON'T suck into T-Mobile, really the worst carrier in this world.

!!! BUYER BEWARE !!! I purchased a REVVL V from a T-MOBILE store that was plagued with manufacturing DEFECTS. After months of attempts to reassign blame, TMOBILE finally admitted their product was the root cause of my poot device and agreed to REPLACE their defective product. When I took time off work to exchange the DEFECTIVE product that I purchased outright, the exchange was DENIED. T-MOBILE said that I had a hairline fracture that is 1.5 centimeters long, they WOULD NOT WARRANTY their DEFECTIVE product. An analogy would be if you purchased a new car that the manufacturer conceded that was critically defective, unreliable, and possibly unsafe...refused to replace the DEFECTIVE vehicle because of a crack in the windshield. BUYER BEWARE OF T-MOBILE and consider spending your money with a company focused on honest customer service.

TMOBILE - ARGGGGGG I am so frustrated with TMOBILE. I have been a satisfied Verizon customer for over a decade but ended up needing to switch to another carrier when we moved because at our new home for some odd reason Verizon did not work. Based on a referral from the previous homeowner we switch to Tmobile. Here is a synopsis of the challenges I have had thus far. 1. I order the phones and tell the agent I am going to trade in my two iPhone X 256gb models for my two Verizon lines. They say that I will get $800 trade in per phone. 2. I drop my phone a couple days later cracking my screen prior to activating or even opening or receiving the phone I order. I call Tmobile and say I want to cancel one of the iPhone 13’s and just use an older phone that I have because my trade in is no longer valid as I broke it. 3. The Tmobile rep says don’t worry - You can trade the one remaining non broken iPhone 10 and get the $800 credit AND get do a buy one get one promotional trade in credit. I ask repeatedly if they are sure I can do that and they reassure me that I can. I ask for them to put it in writing because that doesn’t sound correct. They reassure me that they put it on my account notes. 4. I get the phones and take them into the Tmobile store to activate them. The in store Tmobile rep says that I can not use both promotions but can see that they agent noted that on my account and if I call customer service they can get it applied. We agree to do the data transfer and swap my phones from Verizon to Tmobile. 5. Over the next week I spend over 12 hours trying to get my bill sorted out. I speak to a supervisor who promises me that she will call me back on Monday after the holiday weekend and she can see the notes on my account. She never calls me back. I wait an extra week and call back in and leave a message for her. I call in and speak to another agent. I lose connection and try to call back. The new agent will not speak to me as I don’t have pin. She tells me the only way she can help is if I go to a brick and mortar store to get a pin. I drive to the brick and mortar store and they will not help me there. They say I have to call customer service. I tell them customer service told me to go to the store. I call back into Tmobile. The next agent was able to verify me easily. The next agent who now says that she may not be able to apply the promotion to my phone and now neither promotion will go in because it has been too long. After a long conversation she is able to apply the one BOGO deal to my account. DEAR LORD PLEASE GRANT ME PATIENCE!!! At this point, I realize that I am not going to get anywhere and the frustration and time spent is not worth it. So now, I am living with a bill that is $32/month higher then originally promised. Every time I get this bill it will remind me of my frustrations and I will share my story with others to hopefully help them avoid this same problem. AND, the cell phone service with Tmobile is not really better. Yes, I have coverage at the new house BUT the connection speed is not better, the cell phone coverage off the beaten path is certainly way worse and if I could go back to a different carrier I would. I am disappointed that for a brand that claims to have the best customer service that what I experienced has been far from good. Update: I had customer care call - a “Senior rep” who promised to follow up with me in 4 days to see if my GPS is working. 2 weeks later - still no call. I feel like Tmobile is full of empty promises. If you are considering swapping over to Tmobile I would highly recommend trying them out as our experience has been so bad thus far. I miss Verizon so much - I just wish that they had service at our new home. Update 2/18/22. I call in to see how much it is to cancel my account. They offer me a mobile booster where I can strengthen my call signal. This means I will have to carry two products. I live in the middle of a large metropolitan area. I should not have poor connection driving down the street or at my house. They also offered a $30 rebate. 1hr 17 min later still not sure if anything is going to change. The tech is telling me that I need to use LTE instead of 5g so I don’t have so many dropped calls. Nothing changed. Update - I have been very busy the last month so I have not made the time to figure out how to cancel my service - however I have had THREE promises to have a mobile booster sent out and have been promised to have call backs NONE of which happened. So, in conclusion - I would HIGHLY advice against coming to TMOBILE. I came from Verizon which was wonderful with the exception of not having service where we have moved to.

T-Mobile 4615 Grape Rd, Mishawaka, IN Edit your review 4.0 283 reviews People often mention All sprint 38 money 8 questions 6 waste 6 +6 Sort by Most relevant Newest Highest Lowest LIZ VAN CAMP Local Guide·81 reviews 20 hours ago NEW-Edit 2 hour wait April 2nd at Grape, Mishawaka. Was 3rd in line. Very rude young girl. Snappy. Cocky. Brown long hair. Eyeliner. Avoid her at all costs. Zero customer service skills. They are sinking fast. Hung up on people. 2 only working. 25 clients waiting. Was 3rd. But these 2 workers skipped me 6x. I dialed 611 while waiting. Got on phone with Sprint. Customer service on 611 took care of the problem. Went straight to ATT across the street.at Day and Grape. Signed up and they were fast. T-mobile sent out a pink sim card to go in all phones and tablets. They don't work. All kinds of lost calls. Voicemail. Very soft voice. And call is dropped. My advice is switch to ATT.

So I was looking into switching to TMOBILE. They had a great deal going on. I am a current Verizon customer and wanted a more reasonable price. When I talked to a representative I made sure to ask her if I would be paying 2 phone bills. She said tmobile will not charge you until you activate the SIM cards. I got the cards in the mail and didnt activate anything. I changed my mind and returned everything. 2 weeks later I got a bill for 300$ . I used NOTHING and got charged 300$. I have been disputing the bill for 3 months. No one will call me back or give me a reason why Im being charged. It is now in collections. Do not go with TMobile. Not easy to deal with customer service. They dont know what they are doing.

I upgraded my contract for the duration of 1 month from 15$ to 55$. One week after that my service is suspended and my phone is not working any more. I have to call customer service. First they refuse to add it its their fault. If I paid for an entire month I should be able to receive their service for an entire month, right? Then she "offers" me to make my phone work again, if I pay another month for 55$. I tell her, that's a bad deal! Why should I loose so much money? Then she changes her mind and tells me to pay 15$ for 1 more month for the service that would cost the 55$. Well okay, so I only lost 10 $, the time for the phone call and the drama. So that's the way they create "happy constomers"? It's not working! Too much chaos and phone calls to customer service again and again!

Worst costumer service ever, I did the mistake to go personally to the store 4167 located in 5561 Broadway Bronx , NY 10463 and spoke with the “Manager” Victor A to try to resolve an issue in my account but he didn’t shows any interest in helping me and told me to call the company, I explained him that I already called the company about 7 times and they just kept transferring me to another department but no one fixed the problem and that’s why I decided to go personally to an store and told him that he wasn’t showing interest in helping me neither then he replied “so simple get out of my store “ I felt insulted, humiliated and disrespected, I don’t wish nobody else pass through this experience.

Horrible. I thought it would be a great experience. I called ahead of time to find out the cost to transfer my lines from another carrier. I then decided to go to a store to do it. There internet did not work.I had to drive back 3 times, then they only did 1 phone, and told us to go home and call in to have the other lines transferred becuase it was taking too long. My time wasn't important his was. Now I'm being charged double for 3 months... since they haven't added my promotion correctly. Paying an extra $150 each month and being told they will have it fixed in 1-2 months is not ok... it has been 3 months and now they have no answers! This is ridiculous.