Straight Talk
Is This Your Business?2.8
3.6
Overall Score
Takoya Douglas Ware Shoals, SC
I wouldn't even give it one star! The service sucks now! Places I use to have 4G I have nothing now! I lost calls all the time ! I was under the impression when I brought my son's iPhone it was unlocked! The reality of it is it's not and they say they can't unlock it since he hasn't had that phone for 12 months! When I brought the phone nowhere did it say we had to have it 12 months to be unlocked! I have been with them at least 8 years and my son's for 4 years! So now I have a iPhone he can't use! Customer service is a joke and rude! They talk over you and don't listen to anything! I left straight talk and will never go back to them!
8 years ago
Allison Bunnell Auburn, NY
Absolutely the worse customer service I have ever experienced is from Straight Talk and Walmart (in regards to electronics). Time and time again this company duo has been a completed letdown. Calling Straight Talk customer service is avoided at almost all costs but every time I try to upgrade my phone at some point a call to them becomes necessary and they do not cease to disappoint. This time I thought it would be easy. Went to the local Walmart to purchase the iPhone X which was on display with a price showing the purchase amount for Straight Talk customers. I was told at tha Walmart that they do not sell that iPhone in the store, despite having a display and the online app showing them available in store. Next step was to then purchase on Walmart.com and await the arrival. iPhone finally came and everything seemed fine, my email receipt says Straight Talk Prepaid Apple iPhone X 64gb. In the box was only the iPhone, but no Straight Talk instructions or SIM card. Do some research online and of course call Straight Talk, who told me to go to Walmart and buy a SIM card for the phone. At Walmart they told us they do not sell SIM cards at the store but Straight Talk can send us a SIM card for free or $0.99 if a new customer. Call Straight Talk back when we got home, said they cannot do anything without the IMEI number that is in settings (but settings is not accessible without a SIM card), call ends with no help. I realized there was a little information on the phone, which of course provided access to the IMEI number. Call Straight Talk back (please keep in mind every call to Straight Talk is 30ish minute wait), to get an incredibly rude representative who accused of of lying about the IMEI and going to Walmart (LOL why would we make that up). And this is my end with Straight Talk because once the phone is returned and refund processed, I will be leaving this horrible company and going to Verizon, the $20ish extra dollars I will spend a month is already worth it.
8 years ago
Renee
My family has had straight talk for a long while now, being it's the only service other than Verizon with signal available in my area. It's become absolutely awful. While there were problems before, they are increasing and going unresolved at this point. I spent the better part of last month trying to activate my high speed data, to which I never received with exception of a few hours. I put a new card on today, and I'm already calling customer service for no high speed data. They leave you on hold, while clearly holding conversation in the background. They promise reimbursements for days lost, which they never give. They say they need to transfer you to departments which are never available. I've spent money on months that never give my allotted high speed data. My mothers phone has never been able to send and receive photos through text; so many phone calls and she just gave up. It's completely frustrating to spend hours on the phone contacting customer service every week. Looks like I'll be wasting another months money for a service I'm not getting. There's so many instances, too many to type. Going to have to break down and go with Verizon.
9 years ago
Glenn Stansberry Hebron, KY
Absolutely horrible customer service that is outsourced to some 3rd world country. Our prepaid card expired, and literally within 8 hours, they had taken my phone number of 20+ years and issued it to a new customer! Really??? Like you do not have enough phone numbers to go around! It will now endless hours to contact friends, family, doctors, utility providers, credit card companies, and many, many more due to their ineptness.
If you have to call their customer service (and you will at some point) make sure you take a half day off of work because it will take hours to resolve, or should I say attempt to resolve. The language barrier is atrocious!
Spend a few extra dollars and go with a reputable name brand carrier.
You have been WARNED......STAY AWAY FROM STRAIGHT TALK!!!!!!!
9 years ago
Sue
Worst company I have ever used. Switched to their service in May 2017 - big mistake. The incompetence of the customer service department is truly breathtaking . Called yesterday as they had deactivated my Husband's phone, Said it had never been activated. It had. Less than an hour later they deactivated my phone. I contacted customer service and was told I requested my number to be ported to another company on 6/18/2017. I didn't, it worked until yesterday. They were unable to reactivate it. I used the number for business. Will cost $000s to replace equipment and materials to show a new phone number. Choosing Straight Talk was the biggest, most expensive mistake I have made in years. There is nothing positive to say about the company - I don't know how it's still in business.
9 years ago
J.Campbell Rochester, NH
Worst customer service ever. Been a customer for 3 years never had an issue until the other day when I signed up for the auto pay and the payment was sent from my bank to straight talk, but my service wasn't activated instead it is sitting pending, waiting for straight talk to accept the payment. According to customer care they finally admitted, after they completely insulted me that they have no idea why straight talk has not accepted the payment. After i asked them to put someone on who does know why they transferred the call back into the customer care cue so i could wait another 30 minutes for another customer care rep who also would not know why straight talk hasn't accepted the payment. They spent the first half of the call telling me my bank was lying and i did not have funds in the account. Even after i explained i have documented proof I can send them showing to show them I did have the funds , and the funds were sent to straight talk. How rude do you have to be to accuse your customer of lying without even have understanding or answers for what the customer is asking, and when a customer asks for someone who is capable of providing the answers they transfer you back into the customer care cue.
9 years ago
Daniel N Phoenix, AZ
I'm absolutely astounded by how terrible this company's customer service is. I ordered a refurbished iphone from their website. It was purchased for my wife's birthday. It took much longer than it was supposed to to get to me which I was able to cope better with compared to the many issues that followed. After receiving the phone I called into Straight talk support to activate the phone. I was then told that the phone was defective and that I had to return it. I was then told that FedEx would ship it for free if it was sent with the original box that it came with. When I got to FedEx they said that there was nothing on the box that allowed them to ship it (no label from straight talk). I called into straight talk again and was told that their company actually does not pay for shipping. The straight talk support line did not attempt to replace the product (it is actually no longer available) and then they didn't even offer to pay to ship the defective product back. No responsibility was taken whatsoever.
9 years ago
Silje Helleland Bennett Laramie, WY
Horrible company! Their customer service is the worst I have ever in my life received. They are rude and do not want to help you. I bought two new phones through them and received defective phones. It took forever for them to ship and to activate them is a pain. Finally, after they were activated our phones starting crashing. I have been fighting with them for almost 2 months, since rebooting the phones should help a phone that overheats and crashes..... Well, now I find out it will take me 2 weeks, if not more, to receive my replacements. And I need to pay for services during this time since if not, I will lose my phone number..... Save yourself the trouble, STAY AWAY FROM STRAIGHT TALK!
9 years ago
Review Source
Beverly Hopkins Charlotte, NC
I've been a Straight Talk customer for over 8 years and am very pleased with the services that they offer and affordability. Straight Talk ca not be outmatched by any other phone carrier service!
5 years ago
Review Source
t0m ,
Straight Talk before coronavirus used to be phenomenal! However, when covid hit, it seemed that the data was super slow for no reason. (It very well could be out of straight talk’s control) but they offered extra hot spot each month which was nice. The data still hasn’t fixed itself, and it’s now September, so who knows if the data will ever be fast again.
6 years ago
Review Source
Valentino Chanel South Jordan, UT
I am currently with straight talk. It’s the most affordable plan with no issues whatsoever! This proves you don’t need a fancy outrageously expensive carrier! Im constantly recommending it to family and friends.
6 years ago
Review Source
Camille Lynnwood, WA
I’ve been using Straight Talk for over 5 years. I love that I can pay for a whole year and not have to worry about monthly bills! And I love that I am not locked into a contract and I own my phone outright!
6 years ago
Review Source
wanda Saint George, UT
you choose your phone of choice, how many minutes you want monthly, and pay for the usage you choose. easy set up. good price for what you choose. easy set up instructions. good service for teenagers.
8 years ago
Bill Amarillo, TX
I bought a new IPhone and plan from Straight Talk. It arrived a week ago. I have been on the phone all week attempting to activate the phone. Their customer service people barely spoke English. I waited 20 minutes on each call before being answered. I also went to WalMart to see if they could activate the phone. No success. I am sending the phone back. I wanted to be a customer but never completed the transaction.
4 years ago
Bethanie Tipton
Straight Talk needs a real support team. They have no support at all. You are forced to call them. All I want to do is reset my password. They sent me an email with a link that takes me to the homepage where there is no option to reset passwords. I finally break down and use the guest checkout. Right at the very end, it says ERROR and gives me a number to call. Again. I'm not even going to go into what I dealt with previously.
4 years ago
Jayme Price Murfreesboro, TN
I would NEVER recommend to use this phone company! Poor reception. Customer service is nothing but foreigners that do not flesh proper English yet they are handling a country where English is the language. Customer service is poor all the way round. And the worst part is if you don’t have service with them fir a year then they want to charge you $300 to transfer a phone you paid fully for and did not sign a contract. I would definitely look into other phone companies such as Tmobile or Cricket before deciding on Straight talk
5 years ago
Michael O Missoula, MT
Garbage customer support. I have had service with them for a decade. I have tried three times to use my reward points for a free plan. Each time it goes to a different family member. They refuse to acknowledge their error. I have worked in a call center before. I know the system. They screwed me over three times. I am moving to a different service.
I recommend mint mobile. Be sure to check your service area. It's $98 for three months coverage at 35 gigabytes per month. A bargain compared to straight talk. Straight talk offers you 5 gigabytes for $35 a month.
5 years ago
Darrell Z. DiZoglio Dallas, TX
If you just talk and text Straight Talk is fine. If you need a little bit of data, fine. But I'm leaving ST because they DO NOT HAVE UNLIMITED DATA AT ALL. Internet and Google Maps/GPS gets shut down on 23 of every month LoL! Why? I used it! Over the years they have disconnected my service 7 times without warning because my CC expired too and that's horrible too. Customer service rating 1 star of 5.
5 years ago
Brenda Sents Utica, NY
I requested a refund from Straight Talk, going to another company. They refused telling me that they don't give refunds. You must cancel your service with them first before doing so. So I spent 25 minutes on the phone with my bank to reverse the charge. I didn't want the the whole thing just what I wasnt going to use. Which is.25 days. So now they will get nothing.
6 years ago
wsteve428@aol.com Ocean Springs, MS
For 20 bucks ok, but 45$ and tax it just isn't worth the hassle.
I've been with them for several years but today I pulled the plug.
Every month or two my phone will not call out or receive calls
from my house, go 1/2 mile down the road and it will work.
Indian call centers, might as well be calling deaf,dumb, and blind Aunt Ethel in BFE somewhere. Customer service is useless. Tell me I need to call tech. support from a working phone, no , I just need to get a phone and carrier that works.
6 years ago
Staci M Jones Blytheville, AR
I have had problem after problem after problem with Staright Talk. My most recent problem was with the auto refill. Recently I decided to take part in the auto refill they offer because they lowered the rate by $5 for the first 3 month & then $1 every month after that. So today was the first day & I notice that the refill amount was $6 more than usual instead of $5, or even $1 cheaper. I call & she tells me that the E911 fee that is usually .65 cents went up to $5 & some change! Bull!! I told her to un-enroll me Immediately! Straight Talk just gets worse & worse. They're SCAMMERS!
7 years ago
Ben Raleigh, NC
I signed up for straight talk, enticed by the idea of a contract-free plan at an affordable price, but was horribly disappointed. They refused to unlock my phone, even though I am moving to a country where they can’t even provide service, rendering a $300 iPhone a completely useless waste of money. Do not buy a straight talk phone thinking there are no strings attached, because they are, just hidden in fine print and manipulative advertising. You’re basically signing a 1-year contract, and when you consider that their phones are hardly competitively priced.
7 years ago
Emily Trenton, NJ
HORRIBLE customer service. Any issue you have will NEVER be resolved no matter how many times you call. apparently they also have policies that no one will tell you about it but you supposed to know some how. I asked them to unlock my phone yet it’s policy to unlock a phone after 1 year (with or without service). There are so many prepaid carriers, so why bother with them?
7 years ago
NHite
I have had great service and customer service is excellent.This is a great service if you do not want the hassle of contract service.It would be nice if they provided better internet/hot spot service
7 years ago
Elton Weidman, MI
This the worst company that I ever dealt with, bar none. Attempted to get a unlocking code for a phone that I not used in approximately 8 months. They told me that because it has not been used in that time I would have purchase a new card ($45.00) , activate the phone for five minutes and then they could give me a unlocking code. I know everyone needs a job but hire people that can speak the English clearly. Stay away from tire company at all cost!!!!!!
7 years ago
Cherry Indianapolis, IN
I have used straight talk since 2007. Only way I can think of, to improve service, is to offer their pre pay cards at more locations than just walmarts.
7 years ago
Deborah Mechanicsburg, PA
After I purchased a new phone they put it on sale. Straight Talk does NOT honor sale prices. The customer service is poor at best. I've been here over 15 years. I am done. Roderick tried to tell me he was the owner and CEO and then muted the phone. They are unprofessional children. The phone itself looks good. It's a Christmas gift. They chose a bad rating and to lose 6 customers rather than refund the $49 difference. That alone shows how much they "care" about customers. I will NEVER reccomend them again
7 years ago
Barb Montrond
the worst cell phone company ever. If you need customer service be prepared to be hung up on and never getting any resolution. I have had ST for years and always paid my bill electronically. Talking to customer service gave me a whole new insight into how the company works. The agents are rude, condescending and tend to not be honest. I will never refer anyone to ST again. I think they want to lose customers
8 years ago
Christine Sebastopol, CA
My mother passed away a month ago and it has taken me some time to figure out where she had automatic accounts. I contacted Straight Talk today to cancel her service. They had automatically charged her credit card to renew her service three days ago. They refused to reverse these charges, telling me that I was welcome to use the phone for the rest of the month and I should have read the terms and conditions. What!? I had no access to this! NO COMPASSION!
8 years ago
Judy Long
No hidden fees. Unlimited everything.. very pleased from very beginning. Say what they mean and mean what they say. Great!!!!
8 years ago
Doug Allen
The worst customer service I have experienced with a carrier. I've had 2-3 year services through 5 different carriers. Straightalk was THE worst by a long shot. They carried 4 GB of data into the next month's service. When I called their attention to it they basically told me that's how we do business at which point I quickly changed my carrier to H2O. I'm quite satisfied with the service provided by H2O.
8 years ago
Jen New York, NY
I bought 4 iphones for my family and it said no contracts. But it lied. it is a year contract at 45.00 u.s. The phone is locked only for U.S and I live in Canada. I now have 4 iPhone 6's I cant even use and the company said it's my own problem. They will not unlock it unless I do a year contract. The phone will not even work in my area so there's no point. The staff are ignorant when you call and hang up on you. Don't buy from here. I'm out over $1000.00
8 years ago
DaikiGifts Marietta, GA
Hello. I just want to report my experience with your customer service department out of INDIA or at least with Indian accented agents. It's a pattern that I have experienced even from other companies' customer service with an Indian accent.
What happened was that they put me on hold forever and never returned. It's time to switch your call center to the Philippines or elsewhere if these people don't want to work. Enough. Thank you.
8 years ago
Adriana Pasadena, CA
Absolute worst customer service I have ever encountered. No help whatsoever, my product was not able to be used or connected to my phone. I was ignored and put off for MONTHS. This is a terrible company who is not looking out for your best interest. I was NOT issued a refund and I was hung up on several times within the countless HOURS that I spent on the phone with this awful company.
9 years ago
AK Ellijay, GA
I have had Straight Talk for six years, never had any trouble until now.
They have THE WORST customer service I have ever experienced anywhere. The tech support has very little training and expect to spend hours on the phone trying to fix a problem. Then twice we were promised new SIM cards. NOTHING! Called three times and were promised the SIM cards. NOTHING!
Straight Talk wake up because you suck!
9 years ago
Jess B Anchorage, AK
This company is awful.
1) They do not cover Nation wide as they advertise. I bought my phone in Washington and when I moved to Alaska it no longer worked.
2) I bought a card that somehow had already been used even though the scratch off was intact when I bought it. I had proof of my purchase, but their customer service didn't care and offered me nothing.
3) Customer service is outsourced and they read off of prompts while they are talking to you. It's painfully obvious that they have no idea what they are talking about. They are anything but helpful.
9 years ago
Laurel
It's a disgrace that my mother is charged 45.00 per month for the most crappiest service around. For basic service, 3 days to activate, to turn around and get screwed over still. They changed her plan without her knowledge, every phone call data is used, every text whether picture or not charged, etc what is the 45 bucks a months for?! The customer service people refused to speak English and give her run around til they drop her calls. I wouldn't recommend this service to anyone one with a brain.
9 years ago
Gregory V. Diehl
I purchased Straight Talk service from a Walmart in New Mexico. They assured me the service should be active immediately with nothing further required. When Straight Talk refused to activate my phone, they said I needed a service number from Walmart or they could not help me. Walmart told me they have never operated that way and never give out service numbers. Neither side knew anything about the other, and I never got the service I paid for. How a company this poorly managed is still around boggles my mind. Worst service ever.
9 years ago
Beth Timms
Had a warranty issue, Straight Talk sent me a refurbished, junk phone that overheats, turns off and takes 8 hours to have a text message received, phone does not not ring, and when Straight talk is contacted, horrible service and Straight talk expects me to wait 13 days for a phone - and will not send replacement phone. Changing service. Go with a different service
9 years ago
Donna Russell
Worst customer service ever!!! 2 months in a row with no data - called customer service many times. One time the woman was actually talking to what sounded like her kids - she'd told me to hold while she worked on my problem.....Guess she forgot to hit the hold button. Every time I was kept on hold off and on for over 45 minutes. Still no resolution to not having any data on a newly filled/and paid plan. Ditching this company.
9 years ago
Bern
Terrible service, this is the worst carrier I have ever had. The people you deal with do not speake the english very well. They have a script to go by and that is it. Asking for a transfer to some one who speaks good english. Forget it. I have had straight talk for a long time but not after this month. Straight gives you the run around. And do not bother calling complaint department. It does no good.
9 years ago
Robert Watson Huntsville, TX
Customer Service is applauling. Received broken new phone with someone else's data on it. A so called straight talk manager informs me it came straight from the factory. Straight Talk do not care and are determined to stand their ground. I am considering cancelling all my services. The phone was a birthday gift for my son. Zero empathy. A disgrace.
9 years ago
roberta
Straight Talks Customer service is a joke. They messed up on my phone service and would take no blame even after they told me the last rep failed to enter in my info correctly. All the calls are outsourced and the line cuts in and out as you talk to them....nice. I was an advocate for years but will definitely be changing carriers now. It all comes down to costumer service and this company offers little to none.
9 years ago
Meylin Pompton Plains, NJ
Inexpensive can buy a sim for an unlocked cell phone of your own or buy a reasonably priced straight talk phone. Service was clear and had no issues. Monthly plans are prepaid and much cheaper than contracts.
10 years ago
Review Source
Madison Kneiss Long Beach, MS
flexibility with talk and the without all the costs of a contract. just go buy and use. pay the monthly fee or not its up to you and budget no late fees.
6 years ago
Linda Larned Fort Worth, TX
My daughter purchased the phone for me. Was not able to activate. Talked to person at Straight Talk and they said could not recognize serial number, wanted me to fax receipt and all kinds of other information. Bunch of junk. I am 77 years old and don't need this hassle. Plan to have my daughter return the phone and get her money back!.
5 years ago
Tammy Mullendore Mount Juliet, TN
Love Straight Talk been with them for at least 3 years never had a problem never lost service anywhere!
6 years ago
Jodi Bearden Iuka, MS
Don't expect anyone to speak english well enough to understand them. You will not have mobil hotspot or teethering abilities with your phone, it's restricted.
6 years ago
Bobby triviso Silver City, NM
I really love the service and their phones but I wish they would go with the calendar month instead of 30 days
6 years ago
Tyree Baton Rouge, LA
A week after paying my bill again, I couldn't receive or send SMS messages. Talking to customer service was useless each time. They don't resolve any issues. They lie and say they will call back. I hate this service. The worst prepaid service to receive.
7 years ago
