Name: Gabb Wireless
Rating: 4.7

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Joshua Squire Ogden, UT

Good product and great customer service in getting everything set up. I've only been a customer for about a month but so far I've been nothing but pleased.

5 years ago

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Lori Santo Redmond, WA

The good- customer service was very quick to respond to all inquiries and were very pleasant. The bad- we purchased our phone for full price ($99) and it went on sale before I even received it for 20% off. They would not do a price adjustment, and told me I could wait to receive the phone, return it and then buy a new one. I opted not to do this as it seemed like a waste of time and money for everyone involved. Once we received the phone, it would not connect to the network so we could not make or receive any calls or texts. Gabb Support first points you to a troubleshooting guide that tells you to take the sim card and the battery out, put them back in and restart the phone. That worked! But sometimes only for a few hours, sometimes as little as a few minutes. before the phone would no longer connect to the network. Once that got old for us (and was worrisome as this was not a reliable way for our daughter to get in touch with us), we asked for them to please replace the phone. They did so with no problem at all. The new phone arrived and we had the same exact problem. They pointed us to the same troublshooting issues again. We were getting very frustrated. They finally sent us a new sim card. This also did not correct the problem. I asked them to cancel our service and I would like to send back the faulty phone for a full refund. They stated it had been longer than 30 days and they could not do so. I escalated to a manager who told me the same thing. She then suggested that I try to sell the non-functioning phone online! I found that very unethical they would suggest that I sell a phone that didn't work to someone else. Not happy with my experience with them at all. Other cons- there is no way for a parent to monitor anything from your account online. If there is a person you do not want contacting your child, you must block them from the phone itself, your child can see who is blocked and can easily unblock them themselves. Aside from this being a "dumb phone" having no internet access, it still isn't a great option for a child's first phone. I ended up purchasing a regular smartphone through a mainstream carrier and using parental control software purchased separately and that is going much smoother and is way more relaible.

5 years ago

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Rachel Wilding Coeur d'Alene, ID

Excellent customer Service I appreciate this option for safe guarding our childrens usage with cell phones. So happy about the style and functionality of the Z2 phone!

5 years ago

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Dodd ,

Patient people who work with you to fix any problems. A down side is they are slow to get to you because they need to hire more people. Love our Gabb Phones!

5 years ago

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S W Denver, CO

They had great customer service when I had a issue with the shipping company not them they stepped up to solve the problem when it wasn’t their problem.

5 years ago

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Damond Petersen ,

I had a concern and it was quickly resolved with their great customer service. I have loved having a phone through Gabb. It’s everything I want for my kids.

5 years ago

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April Stephens Owosso, MI

5 years ago

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Tommy Albany, OR

THIS IS A REVIEW FROM A KID. PLEASE do not get your kid this phone and phone plan. No maps, no school apps, nothing whatsoever. Missed texts, due to it not downloading, spam calls and more. Texts don't download, even on the 25$ plan, and overall just a really bad phone in my opinion. If there was another gabb phone coming out, I'd really appreciate video calls, more customization and school apps. If they could have their own app store, that'd be really nice. Having a speaker on the front instead of the back would really be nice too. Screen recording, is something that I really want, even if there's nothing to record, so I can actually record the problems and show them to people. This feels way to restricting, and hard to contact anyone. No external messaging apps, such as Messenger kids, Discord, and more. My friends almost NEVER use their phone to message, therefore I have been cut off from a LOT of them. No, I don't use messenger kids, but it seems like a big problem everyone else is having, of NO other apps on the phone. Outdated messaging app, keyboard, that makes me press B instead of the space bar, gestures don't work on the keyboard, like swipe typing, and limited customization compared to well, anything. Voice typing, is something that I'd also really like, as any time you press it, it does nothing. I'd REALLY like google keyboard. More customization, better dictionary, and more. The built in keyboard is just hot garbage. Prices seem a little high, compared to Visible's 25$ a month, unlimited text, calls, and 4G LTE data, with 5G coming soon. All of this was on the verizon network, just like gabb wireless. I understand that the point is having little, to no apps, but I feel like this is just WAY to much. I feel like they just lock it down so bad, and with garbage customization and just, overall bad pricing with everything. I like the idea of pinwheel, where you can approve specific apps, and connect your own carrier, for cheaper prices. The problem with them is that you have to pay an extra 15$ a month for that software. The screen is HORRIBLE (probably on both, because I'm on the newer Z2,) and is overall quite laggy. The camera is straight up garbage, and if your kid decides to put the sim card into their old phone to try and text from there? BOOM. Terminated. The only pros I see to the gabb phone, is Android 10, and the enabling of the new gestures. The finger print scanner, although quite standard, is nice too. The biggest pro, is the battery life. It's actually good, but with the new GPS update, (ONLY for parents to track you, NOT MAPS, NO NAVIGATION, Unlike pinwheel, or using google smart lock on a normal android phone, which you could still track with life360,) I expect the battery life to PLUMMET. Customer service is nice, and responsive, too. Overall, still my second day, just really wish more features and apps were there that could help me progress in things like school. Socratic would be nice, too.

5 years ago

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Diane Perez Midvale, UT

Gabb wireless has great costomer service. Phones are great quality. Parents can have peace of mind. I have recommended gabb wireless to friends that have children.

5 years ago Edited September 14, 2021

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Anonomous Indianapolis, IN

I love the safety of the Gabb Z2 phone, as well as the ability of communication it has. The Support Team is very respectful and understanding.

4 years ago

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Laurel Dalton Herriman, UT

Gabb is the perfect phone for all teens! It allows kids to have the freedom of a phone without the dangers. Definitely the best purchase!

4 years ago

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Bunker Brat Newark, DE

My card was compromised so it was shut down. There was no way of paying for the monthly bill and I had to wait for my new card to come in. I was told I could pay with a gift card and when I went to put it online it declined the gift card because it does have a physical address and they wouldn't take it over the phone. It took forever to find a phone number to actually call Gabb Wireless. If you have any problems at all the customers service s*cks. Go with another company.

4 years ago

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Blanco49 Pryor, OK

I like that this is a simple phone. I am able to communicate with my teen son and not have to worry about filth from the internet reaching him.

4 years ago

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Rachel Snyder Denver, CO

Great cell service! Amazing phone for teens and kids! Highly recommend as it's affordable, easy and the customer service is top notch!

5 years ago

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Elijah Roberts West Valley City, UT

I appreciated the speed and efficiency of the live customer support. I had an issue upon receiving my order, and it was solved within ten minutes.

5 years ago

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Annie Grewe Granger, IN

very helpful!!! Answered all my questions. Helped me swap out my phone, buy a new one at a discount and upgrade both lines!

5 years ago

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Kim Bowler St. George, UT

Gabb wireless is a dream come true. I don't have to worry about what my daughter is viewing and I can still get ahold of her when needed.

5 years ago

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Robert Dean Provo, UT

Gabb is genuinely helping give a solution to a problem. Their customer support are real normal people which is quite refreshing.

5 years ago

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Lori Arrington Murrieta, CA

I am able to keep in touch with my child and know where he is at all times and know that he is safe from the dangers that’s on the Internet.

5 years ago

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Maren Jones Saint George, UT

online support very helpful. It was a little tricky to upgrade our daughters plan & phone but Macy L walked me thru the whole thing.

5 years ago

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coco svedin Caldwell, ID

Amazing helped me with all my problems! And didn't rush me when i didn't understand what she was wanting me to do! Overall she was just amazing!

5 years ago

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Scott Jeppson Malad City, ID

Terrible customer service! Service was shut down after a mix up in billing due to a recent move to a new home. We logged into our account, updated billing address and paid past month along with upcoming. Service has remained down. There was no notice of the issue and customer service is non-existent. Multiple attempts with a "blackout notice" in the midwest (we live in Idaho) for days, with only an option to leave a message. No return calls.

6 years ago

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Adelynn Fisher Lehi, UT

I think the company has very good intentions and meets them very well. The phone doesn't have internet access and no app store so it is safe for kids! Although, I've had a Gabb phone for a little over a year now and there are some problems. While messaging on a group chat, the messages will stop coming through and pile up in the individual's messaging. These messages eventually come through after a while but at random times. This has happened to me on many, many occasions.

4 years ago

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Martha Adair Wheaton, IL

This is great for my niece. it works well for her. Very easy also to use. We know exactly where she is

4 years ago

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ggb Hayden, ID

Gabb is okay but, Takes forever to connect. Bought two watches, they are a bit delayed when sending messages, checking location, etc. Simple for kids to use.

4 years ago Edited December 28, 2021

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Megan Meyer Marysville, IN

The phone is not good. My daughter said that the camera was terrible quality and I tried taking pictures with it and the were all blurry. And all of the videos that she sent were all blurry and i could barely make out what was in the video. SO PLEASE DO NOT BUY THIS PHONE!!!!!!!!

5 years ago

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Megan Smith Ogden, UT

Great live chat customer service with Jody S. Resolving our issue quickly. We love both our Gabb phone and watch!

5 years ago

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Casadee G Nixa, MO

Simple and easy to use. Safe for my young kid and provides the piece of mind needed while they are away from home.

5 years ago

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Shannon Bender Salt Lake City, UT

Great phone. I don't love the chat/customer service option, but for the price and reason for the phone, it's good enough.

5 years ago

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Lindsey Diediker Spanish Fork, UT

For some weird reason our account was frozen & we reached out to customer service & they helped immediately! Thank you Gabb wireless!

5 years ago

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A. Rose Beaumont, CA

Not only is this affordable, but the customer service is unreal! A wonderful company with a wonderful purpose!

5 years ago

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Jacks Friend Riverton, UT

Great first phone for our kids. My sons voicemail has never worked but other than that, it's been a good phone.

4 years ago

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Janine Henson San Diego, CA

Customer service seems great but I haven't received my products yet since I just placed my order.

5 years ago

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Kirsten Quint Fairbanks Alameda, CA

Very easy to work with, great product, safe for my young teen, and excellent customer service.

5 years ago

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Karin Ramos Seattle, WA

I had some questions re their contract policy and the customer service representative was fast and efficient.

5 years ago

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Adam S Manassas, VA

Every question answered quickly. Minimal online wait for the chat. Customer service exceptional.

5 years ago

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Stephanie Woodward Pocatello, ID

Love the products and the customer service. Such a great company doing great things.

5 years ago

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Sam Clark West Jordan, UT

they were helpful, i messed up my number port and they were able to get me going

5 years ago

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Angela Wroten Fort Worth, TX

I love the simplicity of the phone and service for kids. The customer service is wonderful.

5 years ago

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Michelle & Jason Glass Las Vegas, NV

Great, friendly service! Also, I love this company and the peace of mind their product gives me.

5 years ago

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JenM Waxhaw, NC

Customer service has been wonderful. Easy to get help. And my kids love the phones!

5 years ago

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Marissa Mitchell Hobbs, NM

Always professional and personable! Any problem thought impossible is handled without any issues!

5 years ago

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Elena Till Lynnwood, WA

I loved how fast the customer service was! Lucy C. was amazing, and I got help right away.

5 years ago

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Tonia Ziter Midvale, UT

phone issues were resolved in 5 minutes with an easy fix. great customer service

5 years ago

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Hayle Clark Kanab, UT

Amazing customer service, even while at work they were helpful and didn’t take up all my time

5 years ago

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Hailey Hamilton, OH

Great service! Great staff! Loved it! If i didnt get a phone as a gift id totally stay!

5 years ago

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Raquel Acevedo Idaho Falls, ID

Great customer service and great phone.. Grateful for a product that can protect children.

5 years ago

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Kristin Hawes West Valley City, UT

Good customer service, very friendly and helpful in resolving issues.

5 years ago

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Vanessa Hoegel Chino Hills, CA

The person who helped me in the chat, Shawn O, was so incredibly helpful!

5 years ago

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Secret Compass Fort Collins, CO

happy to have a phone that just calls/texts. Thanks for offering this.

5 years ago