Name: Boost Mobile
Rating: 2.2

star star_border star_border star_border star_border

Chas Houle Tampa, FL

Until recently I have been very happy with Boost. Now I am moving to a location that is not covered by Boost and need a new Carrier. In order to make the move while keeping my number, I need to know my Boost Account Number. It is not shown on my Account Online. Boost Chat Room is CLOSED. Calls to Boost are on hold with the most atrocious sound playing. Calls to stores are not answered. I realize that the Coronavirus is causing issues, but this is totally unacceptable!!!

6 years ago

star star_border star_border star_border star_border

MiguelT Fort Worth, TX

Lmfaoo. 80$ phone plan I use for business “UNLIMITED HIGH SPEED DATA” is a joke. I used the data cap in about a week. Ever since then, it takes more than 2 minutes (no exaggeration) to load a single safari page. And it even says gaming speeds up to 8 mb per second 😂 that’s funny because, every single online game I tried I was sitting at 200+ ping the entire time... do not waste your money on this plan.

6 years ago

star star_border star_border star_border star_border

Brandon Scott Warsaw, OH

Company lied to me. I made decisions to pay for several hundred dollar phone because customer service promised I could port my number over. They ran me around for three days and then told me that couldn't happen. I wasted hundreds of dollars and time, and now they tell me I can't get a refund... EVEN THOUGH THEY LIED TO ME. After going back and forth on their online chat, and on the phone, I was hung up on by a POS supervisor. AWFUL, SERIOUSLY AVOID THESE LYING THIEVES!

6 years ago

star star_border star_border star_border star_border

Quien Fort Worth, TX

I hate boost I’ve had them for almost 4mths!! Internet is supposed to unlimited high speed 4g it is not!! I called customer service once to inquire why I was it receiving internet service the lady asked for my zip code and replied it was due to a tower near me which was being audited mind you I wasn’t even at home nor near my side of town at all during this call smh.. It’s very slow you can’t use internet while on a call nor receive multi media messages it’s pure garbage I’m going to take my iPhone to another company after it’s jail broken.. I will never refer them to anyone!!

6 years ago

star star star_border star_border star_border

Jlbfla

Boost mobile offers good plans but there high speed WiFi is not high speed. It is always extremely slow. Only get 2 bars. Takes forever to download. Websites come up slowly. I have 5mg high speed and it’s never fast. It’s gotten worse since I signed up years ago. Can’t email customer service anymore.

7 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Natalie Virginia Beach, VA

Boost is soooooo unreliable it shouldn’t even be a company! The internet is my main complaint- it moves sooooo slow and then sometimes it doesn’t even work!! If I was getting kidnapped I know for a fact that I wouldn’t be able to rely on the service from boost to help me!! The service is crap and I absolutely HATE IT!!! It’s so sad- I can barely post this review 🤦🏽‍♀️ Its saying can’t load the reCAPTCHA to determine I’m not a robot ..

7 years ago

star star_border star_border star_border star_border

Sam Jones High Point, NC

If I could give it a zero I would. Towers are always down. I haven't been able to use the phone for a week now so I finally just asked for a refund. First I was told I can get my refund now they say I can't because I don't have a receipt even though they can see I went to the store and just paid it. Terrible coverage. Even terrible customer service

7 years ago

star star_border star_border star_border star_border

Chiquita Baker Huntsville, AL

They suck!!! I bought a cheap phone from Wal-Mart Easter Sunday, since Boost Mobile stores were closed the phone's screen went blank. Even though I bought it from Wal-Mart they still couldn't do nothing, it was suppose to be a temporary phone, but not a week temporary badd business Boost Mobile, not even some credit for this phone with the receipt from Wal-Mart

7 years ago

star star_border star_border star_border star_border

Andrea

Don’t ever buy a phone from this company! They lock the SIM card then they make it absolutely impossible to get the sim unlocked. I paid $900 for a iPhone 8 Plus that is now useless. Customer care told me to find a boost mobile customer and sell the phone to someone who has boost. What a sham and how greedy to hold someone’s property to your service that sucks!

7 years ago

star star_border star_border star_border star_border

Gigi Fort Lauderdale, FL

Hello guys Boost Mobile is the worst phone company I've ever been with I have a $60 plan and my internet never wants to work ... every time I call customer service they telling me to do this but it's not fair for me to have to stop and keep calling Boost Mobile to fix my internet when I'm supposed to have unlimited internet please guys don't waste your money and your time with this company

7 years ago

star star_border star_border star_border star_border

4 lines Garden City, MI

New to boost mobile, purchased four new phones and service a little more than a month ago, it's been a terrible experience for us! Customer service has no real solutions for the problems with the phones charging and data issues! Read a review on how boost mobile is supposed to be getting better, however, that review was from the year 2014!! I will be switching all lines back to my previous carrier!!!

7 years ago

star star_border star_border star_border star_border

Bernice walker Philadelphia, PA

Horrible service paying for 4g service. Haven't received it they have a chat site the people who responded sound like robots.They keep telling you it's a tower problem and just wait or they have you reset your phone None of it works.Here is the thing they Won't unlock your phone even tho they are not able to give you what your paying for.It should be against the law. This is there way of forcing you to stay under them.

7 years ago

star star_border star_border star_border star_border

Jada cooper Flint, MI

I just became a boost customer last month. And i am NOT Happy with the service for one. I called customer service yesterday because my internet was running very slowly . the man who assisted me changed my number without my authorization. Now a number that i have had for years could be completely gone. There has to be rules or something. Because it was done without my permission by their customer service. I need answers and i am very disappointed.

7 years ago

star star_border star_border star_border star_border

Don Stodder Manvel, TX

Posting for a friend who has Boost Unlimited Plan but NO internet connection and very limited text ... After over 8 hours of time with customer service, tech support, and supervisors ... ZERO IMPROVEMENT and they blame it on the phone as a cover-up for their signal problem ... Save your money ... Go elsewhere ... Boost is the bottom of the barrel ...... Don Stodder

7 years ago

star star_border star_border star_border star_border

Chris Maple Grove, MN

I purchased a phone from boost mobile on October 18 2018. it arrived on October 23. I charged it once and it worked fine then I tried to charge it again and it would not charge. I contacted boost on October 28th. I was informed the phone could not be returned or exchanged because it was past 7 days from purchase. I was left with a broken phone and no customer service.

7 years ago

star star_border star_border star_border star_border

Nathan Lansing, MI

Started a new service plan with Boost (their best option, even) on the 1st of this month, never had more of an unreliable, off-and-on unbearably slow service with any other provider I've used. I thought maybe it would kick-in after a few days, week tops. Going on week 2 now, and I'd say maybe, maybe 1% of my service used has been even remotely decent. From loading videos, downloading apps, or even just simple Google searches, I either get some connection error or it takes an unreasonable amount of time. Boost lost a customer for good, and I wouldn't ever recommend them.

8 years ago

star star_border star_border star_border star_border

Joe Nick Fort Lauderdale, FL

Customer Service sucks! Called about an issue for 2 weeks straight and it wasn't resolved. Ordered a new phone and PAYED for the order to be expidited the next day, then the phone I purchased comes 4 days after that. Very inconsiderate and inconsistent. Boost do better 😑 I'm considering a new phone carrier too 😓 Thanks for a lot of nothing that was prolonged for 2 weeks.

8 years ago

star star_border star_border star_border star_border

Jerry D Derrick Blythewood, SC

Yeah I trusted boost Mobile and they proven me wrong they have no care no compassion for their customers the insurance is a joke don't push a wrong button they won't even talk to you about it I got hung up on three times I have Noway to pay my bills nothing they play the insurance gives you a piece of mind and trust that they will take care of you what a joke they causing me a lot of pain in misery they won't even contact me I'm alone in this no one at boost moble cares

8 years ago

star star_border star_border star_border star_border

Ruth Buffalo, NY

Hours on the phone with customer service trying to resolve issue. Not resolved. Terrible customer service, constantly forwarding you on to other representatives asking same questions getting no where. Reception three years ago was amazing, but in the last six months has been terrible. Unable to have clear phone calls, problems sending text messages. Unreliable service.

8 years ago

star star_border star_border star_border star_border

Lori Muskogee, OK

Go with another carrier. RUN!!!DO NOT BUY FROM BOOST!!! Buyer Beware, they will not make it right with you. I did call Apple and it is not an Apple issue. I bought an i phone 6 from them and there is no call waiting feature in the settings under phone. I did a 3 way call with apple and boost and the apple representative explained that it is not an apple issue to the boost carrier. Save yourself the HEADACHE!!

8 years ago

star star_border star_border star_border star_border

Felisa Hyde

Three days after opening up two accounts with boost, i recieve a text from boost stated that, i will recieve my next month service will be free, i went in on site to recieve credit, the customer service person had no idea what i was talking about so i show her the text, she stated i should call boost, i did, then i was rerouted back to site, false advertising,,,,

9 years ago

star star_border star_border star_border star_border

nidal

i have problem international calling , three weeks have the same problem , calling customer service every three days , troubleshoot phone , wresting one hours every time , says technical will call you in 48 hours no one call , last month have the problem call with one number , today i cant call any number , i have service 15$ with 180 mins free , why why , when i ask my account number they give it to me , i can understand that why you losing customers , coz bad service i think , thanks boost .

9 years ago

star star_border star_border star_border star_border

barbie turnmire Lenoir, NC

they was very bad i had like 3 months and after they done away with towers in caldwell and they would not work and no serivce on the phones and called and they told us we had to get another phone so we did and still would not work for us and they would not give us our money back or thing else we would not have them ever again it sucked very bad . . thanks Barbie Turnmire

11 years ago

star star star star_border star_border

Sabrina Sayers Pittsfield, MA

Boost offers good pricing for their phone plans, I was happy with my monthly rate. However their service was very spotty and I could not get service, make calls, send texts or use the internet in places friends with other cell phone companies had no issues at all using these services

6 years ago

star star star star star

Kathy Faustin Miami, FL

I have been using Boost Mobile for over 7 years and it is the only phone company that I will use. Great prices and a wide variety of phones to choose from.

6 years ago

star star star star_border star_border

Mia Hernandez Tempe, AZ

this is a good cell phone provider when your on a budget but you get what you pay for the phones are kind of cheaper quality and on occasion the service drops not to mention they dont have to many locations so your pretty limited when it comes to getting a new phone

7 years ago

star star star star_border star_border

Robin Orem, UT

you get what you pay for. it was cheap, easy to get a phone and the price was decent. Customer service over the phone was awful, i couldn't understand what they were saying, they had a strong accent. customer service in office was helpful. i was able to fix my credit and qualified with another well known phone company.

8 years ago

star star_border star_border star_border star_border

Former loyal customer Papillion, NE

Absolutely terrible after the dish sale. I can’t get service in my house or a couple of miles from my house. I’m trying to switch carriers and my account number is not online and a monthly statement is not provided. So. Hours later I am still trying to get my account number so I can switch. Hard pass on boost mobile.

4 years ago

star star_border star_border star_border star_border

Unacceptable

Boost Mobile customer service are, for the most part LIARS. Boost stoled thousands(hundreds of thousands?) from their customers. Being charged for services when Hurricane Ida destroyed the towers and not getting a refund is stealing! Unbelievable, buyer's beware!

4 years ago

star star_border star_border star_border star_border

Sunkistler

RUN from boost mobiles false advertising. They have NO unlimited plans. All plans have a monthly data cap. They change your plan without notice. Their customer service sucks. Long time boost customer but will soon be leaving.

5 years ago Edited March 7, 2022

star star star_border star_border star_border

Steve Jaffe Philadelphia, PA

I love having my hotspot to use but ever since they went to dish network signal has been very bad place I used to get full bars now I'm lucky if I get 1. Just went down hill.

5 years ago

star star_border star_border star_border star_border

Benjamin Smith ,

I was charged for a service that I was never given. They charged me for a month of service and never activated my phone after three days of fighting with them. Immediately when I went to AT&t this issue was resolved within 30 minutes. Boost Mobile refused to give me my money back even though they never tendered me service.

5 years ago

star star star_border star_border star_border

Bian Hall The Bronx, NY

I just brought a new phone from boost Mobile that have not work I brought it on Saturday and I'm getting nothing but bad service and customer service is the worst so I have eyes people do not get boost Mobile at all.

6 years ago

star star_border star_border star_border star_border

Tom Diab , FL

Worst customer service. I am confident this company does not know how to run a business. You will boost your blood pressure with this company. You can tell somebody had an idea to base their business out of India....a country where they do not their right from their left hand....same as boost. it is actually embarrassing how bad they are.

6 years ago

star star_border star_border star_border star_border

pjones155@tampabay.rr.com Bradenton, FL

I was with Virgin mobile until Boost recently acquired their customers. They have refused repeated requests to unlock my phone so I can go to another (much better) company. I am now being held hostage to their corporate greed for the next 8 months. Seriously Boost, is my measly $320.00 worth all this negative publicity?

6 years ago

star star_border star_border star_border star_border

Johnnelle Johnson Corpus Christi, TX

First off I been using boost mobile for more than 15 yrs y'all SUCK BIG TIME. Customer service needs overdue training they are very disrespectful. I ask to speak to supervisor they don't wanna put them on the phone. They give false information. They suck suck suck I'm paying $60 a month n I can't use my network.....

7 years ago

star star_border star_border star_border star_border

Michelle. Burleson, TX

Boost Mobile Service is total crap ! Boost Hub a joke. Boost perks stays in Authenticating. Boost perks setting up my experience for 3 months now. No one the boost store are helpful or care they got my money and their done. I will be making a switch to a service that works.

7 years ago

star star_border star_border star_border star_border

gregory apone Worcester, MA

no coverage, I'm 65 very dissabled and boost sold me a defective phone and we ALL know about boost/Sprint has the worst coverage and boost says too bad. had medical emergency, could not call 911,boost did not care would not resolve problem, stay away from boost they could kill you in emergency if no coverage

7 years ago

star star_border star_border star_border star_border

Daniel Poturich Kingsland, GA

The service I get from boost Mobile yes terrible barely get 2 bars and every time it rains service shut down and they always seem to have a problem with their towers that is there always working on them always or on holidays I would not recommend this company

7 years ago

star star_border star_border star_border star_border

Oscar Lake Elsinore, CA

The customer service is bad I got the international calls from Mexico to america and when I get there I have no service and I called *from another phone* to confirm I did have that plan and they didn’t help the just said “it shoud. Just turn it off and then roaming should be on.”

7 years ago

star star_border star_border star_border star_border

Kim Houston, TX

Boost mobile is the Worst ever..I been a loyal customer with boost mobile for 7 years but they hiring disrespectful agents and no training supervisor that are rude and hang up on customers...I called boost 8 times in one day for them to not fix the problem I'm looking for another carrier

7 years ago

star star_border star_border star_border star_border

Shiana Bridgeport, CT

They do not honor their promotions, once you call in to see what is going on they speak over you and keep repeating themselves. So far I have lost out on $150 so after the holidays I will be switching Carriers enough is enough sad because I have been a customer for 13 years. And their customer service is not on par.

7 years ago

star star_border star_border star_border star_border

debbie

Unreliable. This is unacceptable and rude also. They have lied to me, mislead me with info that wasn't anywhere near the truth. You're going to be sorry that you wasted time & money with a company that shouldn't even be in business.

8 years ago

star star_border star_border star_border star_border

Janina Ridgewood, NY

Order a couple IPhone phone arrived and could not be activated countless frustrating calls and a visit to to a Boost Mobile store to discover they sent me a dud Now I have to wait for a refund after they get phone back No truth in advertising a waste of time

8 years ago

star star_border star_border star_border star_border

Paul Cleveland, OH

I've been with Boost for 3yrs. It was all great till mid June 2018. Calls get dropped, lost signal, broken text and little to no 4G service. Called numerous times but nothing changed. Tried another phone but still the same problems.

8 years ago

star star star star star

Royal

Actually has unlimited data, customer service at the stores always excellent. Never a problem with coverage either

8 years ago

star star star star star

Cathy Milne

I have been with this company for 5+ years and never had any problem wirh my service or their customer care reps.

8 years ago

star star star star star

Vicki Hightower

The cost their service. I know what my bill is every month and i use auto pay. They give great service no drop calls.

8 years ago

star star_border star_border star_border star_border

Sharon Thielfoldt

I totally agree with jay conboy, I have never had a company where you can't call and get someone on the phone..nothing but problems...you send them a payment then they message you and say it didn't go through so a day later I make another one DUH now I check my bank account and yup theres 2 payments. Get some live people that we can talk to

11 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Judy Bates Longview, WA

I ordered a preowned Samsung S 3 on July 302015. I never received the phone. After about 20 calls to Boost Mobile and Fedex, I finally was told the phone was delivered 2 weeks later to the wrong address. I am still waiting for my refund! I would NEVER order a phone online from Boost Mobile. The WORST customer service ever!!

11 years ago