Name: Concord Auto Protect
Rating: 4.9

star star star star star

Vinny09121 New York, NY

The customer service has been great and the plan as well. I would easily recommend others to use Concord also, it has been worth every dollar. I had a repair and it was covered right away and without a single issue.

4 years ago

Reply from Concord Auto Protect

Hey Vinny, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 3rd, 2022

star star star star star

Sandra R New York, NY

Customer service was excellent and took care of everything for me. The questions I asked were easily answered and promptly. I ended up picking Concord for my cars warranty provider.

4 years ago

Reply from Concord Auto Protect

Hey Sandra , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Dec. 15th, 2021

star star star star star

George King Castle Rock, CO

Gene H was very informative, friendly and knowledgeable about the service. He made my decision and the sign up process simple and easy. I hope submitting a claim will be the same.

5 years ago

Reply from Concord Auto Protect

Hey George, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene H. Thank You , Concord Auto Protect

Sep. 1st, 2021

star star star star star

WileyDevlin12

My husband and I had a claim with Concord Auto Protect and it was taken care of quickly and easily. I was so happy I was able to get in touch with a customer service person quickly and NO WAIT at all when calling them.

5 years ago

Reply from Concord Auto Protect

Hey Wiley, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us & using our service. Thank You , Concord Auto Protect

May. 24th, 2021

star star star star star

Cordell Bulger Dallas, TX

Very happy with Concord Auto Protect and the good service they provide us. They are always available when I need them and they have always helped me out with any questions or concerns I had.

5 years ago

Reply from Concord Auto Protect

Hey Wiley, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us & using our service. Thank You , Concord Auto Protect

May. 24th, 2021

star star star star star

Terry Martin Drone Flowery Branch, GA

It was a very easy and smooth experience. Very helpful and willing to help. Robert C. was fantastic. Answered all questions and went to bat to get a better premium cost. I would definitely recommend Robert and Concord!

5 years ago

Reply from Concord Auto Protect

Hey Terry, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert C. Thank You , Concord Auto Protect

Mar. 1st, 2021

star star star star star

Mark Schaeffer ,

I worked with Marc. He is well informed and didn’t pressure me to make a decision. I had previously purchased another policy but decided Concord was better It was a very good experience

5 years ago

Reply from Concord Auto Protect

Hey Mark, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Mar. 1st, 2021

star star star star star

Patrick S. Harty Killeen, TX

Costumer service provided by Mr. Marc S. was to the point, quick, and painless, to include extraordinary response time. I look forward to continued future buisness with Concord!

5 years ago

Reply from Concord Auto Protect

Hey Patrick, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Feb. 25th, 2021

star star star star star

Michelle Martin Aurora, CO

My agent was very competent and informative. He wasn't pushy and gave me as much time as i wanted to consider and compare. I took a couple of days and he called back when I asked.

5 years ago

Reply from Concord Auto Protect

Hey Michelle, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Feb. 19th, 2021

star star star star star

Dianna L Burrell Aurora, CO

I opened a policy with Concord Auto Protect today. Steve was very professional and worked with me on payment. I hope my first claim is processed in the same manner. So far so good.

5 years ago

Reply from Concord Auto Protect

Hey Dianna , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve . Thank You , Concord Auto Protect

Feb. 9th, 2021

star star star star star

Rita Whitmire ,

I’ve just purchased the coverage for a new vehicle and won’t need to use it until after the dealer warranty expires. However, the initial contact with the company has been extremely positive.

5 years ago

Reply from Concord Auto Protect

Hey Rita, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Feb. 8th, 2021

star star star star star

Michele Mulligan Las Vegas, NV

The gentleman I spoke with was very professional and thorough in explaining the services. I was pleased with Concord's rating, coverage, and cost: therefore I am signing up today.

5 years ago

Reply from Concord Auto Protect

Hey Michele , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Feb. 1st, 2021

star star star star star

James Hare South Orange, NJ

5 years ago

Reply from Concord Auto Protect

Hey James, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Jan. 26th, 2021

star star star star star

Claude A Henderson Garner, NC

Just signed up for extended warranty protection. It was very easy process. I had a well informed and helpful account specialist. If you handle claims like you do prospective clients I can easily see why you are ranked #1.

5 years ago

Reply from Concord Auto Protect

Hey Claude, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 18th, 2021

star star star star star

Kisha Lansing, IL

Morris was so quick with getting back to me with a very competitive quote and he was simply great to work with. Great follow-up , very professional and knowledgeable about the various options available.

5 years ago

Reply from Concord Auto Protect

Hey Kisha, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Morris. Thank You , Concord Auto Protect

Jan. 15th, 2021

star star star star star

Ryan Repko Collegeville, PA

Everything was very easy to do and the pricing was great! Steve W was very helpful and great to work with. Hopefully if needed the claims process is as easy as the sales process!! Thanks

5 years ago

Reply from Concord Auto Protect

Hey Ryan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jan. 7th, 2021

star star star star star

Verlie McBroom ,

Steve got back to me right away. He was very polite and wanted to resolve my concerns. Since I haven't had a chance to go over the agreement I cant really evaluate any results you might need for this encounter.

6 years ago

star star star star star

Ron Cobbs Houston, TX

The Prices were Very Competitive! I appreciated Steve's patience in answering all of my questions! Steve W did an excellent job in helping me to find the right package to cover my vehicle.

6 years ago

Reply from Concord Auto Protect

Hey Ron, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 16th, 2020

star star star star star

James Govea New York, NY

Concord Auto Protect is the only car warranty company i would recommend. I have used others in the past but their customer service is on another level and simply amazing. Pricing is pretty fair i think personally also.

6 years ago

Reply from Concord Auto Protect

Hey James, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Mr. Alvarado Dallas, TX

I am new to the policy but the person but the service was great and sounds like a great program. Time will tell I hope I never have to use it but is a peace of mind if I ever need to use it

6 years ago

Reply from Concord Auto Protect

Hey Mr. Alvarado, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

star star star star star

Andrea Brooklyn, NY

Great coverage at a great price! Concord is by far the best warranty company I have ever delt with. Would definitely recomend them to anyone looking to go with the #1 car warranty company in the industry!

6 years ago

Reply from Concord Auto Protect

Hey Andrea, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

star star star star star

Gavin duffhuis Austin, TX

I have been using Concord Auto Protect for multiple years now. Im very happy with there customer service and they have always treated me amazing as well. They took care of the repairs right away and had zero problems.

6 years ago

Reply from Concord Auto Protect

Hey Gavin, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

star star star star star

Pauline Schuh New York, NY

Concord Auto Protect is an amazing company to use. Their customer service has helped me out countless times, Repairs are always taken care of ASAP. Pricing is also good compared to some other companies.

6 years ago

Reply from Concord Auto Protect

Hey Pauline, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

star star star star star

Jaylen M Jacksonville, NC

Purchased an extended coverage well over 2 years ago and never had to use it until recently. Concord was amazing they got in contact with the shop and took care if it. Highly recommended!!

6 years ago

Reply from Concord Auto Protect

Hey Jaylen, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Rob Las Vegas, NV

I took my 2014 Ford Flex into the shop because the AC isn't working. The condensor is leaking. Concord isn't covering the recharge and refill of the refrigerant. It has to be drained to replace the condensor. My car has been at the shop for 4 days already. The shop says they are waiting on Concord. I call Concord and talk to Frank who says he emailed the shop and they must not have checked their email. C'mon. So Frank is calling them now but I'm going to have to pay for MANDATORY items that are required for the repair. Oh, Frank said they only cover the replacement of the refrigerant if it causes the issue even though it must be evacuated to do the repair. The shop also found an issue with the turbo. Frank told them it normal for the turbo to be leaking oil and it hasn't failed so they are not authorized to do any work. Basically, what everyone says about extended warranty companies (they do everything they can to not cover the repair) is coming true here. If anything changes I will update my post but at this point I say BUYER BEWARE!

7 years ago

star star star star star

Judah Mizrahi West Long Branch, NJ

I had Concord on my Equinox and when the AC stopped blowing cold Concord approved to replace the compressor. The process was very quick and easy. I will recommend them for sure.

7 years ago

Reply from Concord Auto Protect

Hey Judah, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

star star star star star

Kim29847 Atlanta, GA

Concord car warranty is a great product .Keep in mind that it takes 30 days and 1,000 miles until it starts but after the warranty plan becomes active you are covered .

4 years ago

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Gerald Oxford, MI

The account Specialist- Gene H, did a excellent job. He is very helpful. This is my first time dealing with Concord Auto Protest, ( Date 4-5-022) so hopefully all will work .

4 years ago

star star star star star

Candance Cano Salt Lake City, UT

The warranty from Concord seemed to cover the most .It was the best option hands down. I made the initial payment and was told the warranty would start in 30 days .

4 years ago

Reply from Concord Auto Protect

Hey Candace, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you chose Concord Auto Protect as your provider . Thank You , Concord Auto Protect

Mar. 28th, 2022

star star star star star

ShannonL Atlanta, GA

Great service overall, Excellent manners. I would highly recommend them to others. I like how the contract is easy to understand and everything was clearly explained to me.

4 years ago

Reply from Concord Auto Protect

Hey Shannon , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Feb. 11th, 2022

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gd mcclary Clinton, MD

Will never use this company or recommend this company to anyone ever! The one and only time I attempted to use this warranty company it was denied. When it clearly states in my Premium contract that the differential is one of the covered parts. Also, they asked for pictures of the damaged part and the fluid. The differential fluid had metal shavings in it and one of Concord maintenance technicians stated it was nothing wrong with the differential, just change the fluid and everything should be fine. So, I guess the metal flakes in the fluid meant nothing to there technicians. I said, whomever made that diagnosis should be fired on the spot

4 years ago

star star star star star

Floyd Reasons Hot Springs, AR

Great communication skills. Coverage became active Nov 30. Trying to check on website to find my policy now. Follow-up review will be posted when more info available.

4 years ago

Reply from Concord Auto Protect

Hey Floyd, Thank you for leaving your feedback with us! We appreciate your review!

Mar. 28th, 2022

star star star star star

Larry Cortez Odessa, TX

I was helped out by a young man named Gene H and he was very knowledgeable about the plan. He describe everything I had questions about and was very helpful.

4 years ago

Reply from Concord Auto Protect

Hey Larry, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene H . Thank You , Concord Auto Protect

Nov. 2nd, 2021

star star star star star

Shamaine Houston, TX

I just purchased this plan and seem to meet my needs. the rep. was very polite and took time to make sure that i understood every detail of the protection plan

5 years ago

Reply from Concord Auto Protect

Hey Shamaine, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Oct. 11th, 2021

star star star star star

Althea Dietzel Baltimore, MD

Gene was wonderful helping me with coverage explanations. Very patient while I was looking things up. Prices are very good for the amount of coverage I'm getting.

5 years ago

Reply from Concord Auto Protect

Hey Althea, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Aug. 25th, 2021

star star star star star

Edwin Bunnlevel, NC

I really enjoyed the no pressure approach Steve spoke to me with. He answered all my questions and not once tried to rush my decision. It was a very pleasurable experience.

5 years ago

Reply from Concord Auto Protect

Hey Edwin, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jul. 8th, 2021

star star star star star

Ramiro Fejeran Killeen, TX

The professionalism of the agent and the care of providing all appropriate information to me was of great help. Hope to have a great success in future needs.

5 years ago

Reply from Concord Auto Protect

Hey Ramiro, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Mar. 1st, 2021

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Unhappy customer ,

You have the WORST customer service!!!!!!!! The lack of of anyone to help with my situation I am now without my car until Monday morning, very nice NOT!!!!! I call to get approval for a repair at 9:00-10:00 am, I get approval for the repair. The garage gets the e-mail asking for information to complete the repair and send the final invoice back so the the bill can be paid and call for a credit card number. The repair is complete both the garage and I call only to find out you are not open on Saturday???? How is it possible for a representative to call me, send an e-mail to the repair garage, call the garage but you are not open on Saturday!!!!??? You are authorize the repair but now you can't pay my bill on the same day you authorized the repair? I am totally confused. I would not recommend ever getting any service from this company that starts your repair process and at the end of the day you do not have your car!!!! Garages are open for repairs on Saturday and so should your warranty company

5 years ago

Reply from Concord Auto Protect

Dear Unhappy Customer, Thank you for leaving this review. A claim was submitted on Saturday morning. We had approvals within 1-2 hours. Your shop completed the repair after business hours on Saturday. The shop was paid early Monday morning before 9 AM local time. We apologize for the timing and we strive for customer satisfaction. As you have stated in the review ,for a company to work as efficiently as we did on a Saturday just shows how high of a level of service we have. No other company would have that turn around on a business day. Feel free to call us to discuss... Concord Auto Protect

Feb. 15th, 2021

star star star star star

JOHN HEBERT Warren, MI

Working with Steve W was super easy. He answered all my questions, I felt like I was sitting across the desk from him. It's a done deal and I'm Happy, Thank you!

5 years ago

Reply from Concord Auto Protect

Hey John, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Feb. 3rd, 2021

star star star star star

Cecilia Ruberto Dallas, TX

I really appreciate Steve W quick follow up, respect of my time and detailed walk thru of the policy coverage options. I will definitely recommend him and Concord!

5 years ago

Reply from Concord Auto Protect

Hey Cecilia , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jan. 25th, 2021

star star star star star

Fred Diller Allison Park, PA

Mark S was very knowledgeable and professional. He answered all my questions and made me feel I was making the right decision. He is truly an asset to your company.

5 years ago

Reply from Concord Auto Protect

Hey Fred, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Jan. 22nd, 2021

star star star star star

Normand Vallee Holden, MA

Roberts handling of the whole process from start to finish was a refreshing experience. He was very helpful not pushing at any point, and was very informative.

5 years ago

Reply from Concord Auto Protect

Hey Normand, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Jan. 13th, 2021

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Darin Young Lehi, UT

I have a Premium package....called two days ago with a water pump issue and obtained a claim number. Called today from the Ford dealer to get an authorization for repairs and my service advisor was instructed to email a quote which was done around noon. No response. I called three times and all three times was told that nobody was available to handle the claim but somebody would call. I asked who and when and was told “I don’t know maybe by the end of the day”. When I told them that was not acceptable they hung up on me!! Later received a call and conferences in the representative with the shop but no authorization. Asked about a rental car since my truck is in the shop for the weekend and was told they can’t authorize a rental car until the repair is approved and that I can only have one rental day for every 8 hours of labor. Well spent 5 hours today trying to get authorization for a water pump but guess what NO response!! Now have no truck for three days, no rental car, no repair authorization and have been hung up on three times!! The sales person and their website boasts hassle free and fast claims processing.....what a SAD experience with this company!!!!!!!!

5 years ago

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NANCE' Frisco, TX

MICHEAL S (AKA HENRY) FAKE NAME DENIED MY CLAIM, STATING VARIOUS REASON WHY THEY WOULD NOT PAY FOR IT. THEY LIED TO ME AND THE DEALERSHIP MULTIPLE TIMES. THEY WILL DENY YOU-DO NOT USE THIS COMPANY. ITS A SCAM, USING FAKE NAMES AND FAKE REASONS WHY NOT TO PAY. MY JEEP STARTED MAKING A STRANGE NOISE OVER 1300 MILES INTO THE WARRANT-I QUICKLY TOOK IT TO THE DEALERSHIP TO HAVE FIX AND THEY DENIED PAYING FOR IT, OFFERING ME $250 CREDIT OR TO REIMBURSE ALL MY MONEY ON THE WARRANTY. HIRING A LAWYER TO TAKE CARE OF THIS ONE WILL BE A SATISFACTION FOR THEM HANGING UP ON ME MULTIPLE TIMES AND PRETENDING TO BE OTHER PEOPLE. SEE YOU IN COURT!

6 years ago

star star star star star

Don Tesky ,

This was the fastest and easiest auto protection I have ever purchased. Steve was very helpful and answered all my questions. I give him a 5 star rating. Thank you Steve!

6 years ago

Reply from Concord Auto Protect

Hey Don, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Michael Volante Warwick, RI

A few months ago, I began shopping around for an aftermarket warranty for my vehicle. I contacted a multitude of companies before discovering Concord Auto Protect. I spoke to a representative there and what they offered for the price was unbelievable, but now I know why. Concord does not cover any problem that has had a previous technical service bulletin issued in connection to that problem. To simplify, say your car has an issue with the steering components that the manufacturer is aware of. The manufacturer sends out a bulletin to dealers, not consumers, to help their technicians recognize and diagnose that fore-mentioned issue. Once this bulletin has been issued, Concord will not fix that problem at all in the future, whether you owned your vehicle at the time of the bulletin or not. I will say that Concord does list this in their contract, but they do not direct attention to this clause or explain it whatsoever. After speaking with numerous people in the mechanic world, service bulletins represent approximately 70% of the issues people bring vehicles in for. Concord will not fix any of these issues which basically renders your warranty useless. I highly suggest you avoid this company! There prices are too good to be true for a reason and that reason is you will never get reimbursed for your repairs. Also, most of their reviews seem to be fake.

6 years ago

Reply from Concord Auto Protect

This review is not relevant to us. Customer name or other credentials does not match with our records. This kind of vague and non- credible review is not helpful. Concord Auto Protect prides themselves in customer satisfaction and will continue to strive for customer happiness. Thank you.

Jun. 5th, 2020

star star star star star

Doug Brooklyn, NY

Concord really took care of me with my chevy camarro. Great deal and Morris was very good with his customer service, explaining the plans, and got me my military discount.

6 years ago

Reply from Concord Auto Protect

Hey Doug, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Morris. Thank You , Concord Auto Protect.

Jun. 9th, 2020

star star star star star

Jess Pittman Spring, TX

DON was fantastic! Professional, polite, and extremely pleasant. Very respectful of my time and claim was a breeze from start to finish.

4 years ago

Reply from Concord Auto Protect

Hey Jess, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Donald . Thank You , Concord Auto Protect

Mar. 28th, 2022

star star star star star

Triny Rodríguez Emmaus, PA

I request a quote online and not even 10min later I received a call from them. Gene H was super friendly and very simple to understand.

4 years ago

Reply from Concord Auto Protect

Hey Triny, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Jan. 31st, 2022

star star star star star

Omar9034

Long time supporter of Concord Auto Protect & there amazing customer service. Never ran into any issues at all with there service.

4 years ago

Reply from Concord Auto Protect

Hey Omar, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 10th, 2022