Name: American Auto Shield
Rating: 3.7

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Bruce L. Merriweather Denver, CO

For the times that i have had vehicle situations CAR SHILED has provided a phenomenal service beyond compare.

5 years ago

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Danielle Johnson Washington, DC

Representative was great at providing the information that was needed and pointing me in the right direction.

5 years ago

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PRIVATE EYE Smyrna, GA

The claims department was very hard to reach. It's been two weeks and no claim has been paid for the warranty service covered in the plan. As of today, I have hired an Attorney.

6 years ago

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Louis Johnson Marietta, GA

I thought is was very difficult to connect with company. First job I had to come out of pocket $1000. Very disappointing

6 years ago

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Karin Ida Underwood Fayetteville, NC

I had called to cancel a vechicle and add a vehicle. The representative was in my opinion rude. I could tell by the tone in her voice.

6 years ago

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Deborah Holliday Columbus, GA

I like that it is very easy to get help when you call. I'm not too fond of the mechanics having to call Car Shield. I would recommend to all.

6 years ago

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Loretta Simmons Washington, DC

Never had to use their services as of yet. Hopefully everything will be just as great as they advertise.

6 years ago

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Glenn W Savage Upper Marlboro, MD

the prompt service quality, the way people communicate and the specific information I need

5 years ago

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Ronald Myers Hemingway, SC

Recommend carshield to everyone who needed car warranty very respectful and helpful

5 years ago

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Daniel McGinnis New Ulm, MN

Anytime I've needed anything it's a short time before they get back with you and I like that in a business. Prompt.

5 years ago

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Stacy Adams Phoenix, AZ

Very pleasant speaking with the person on the phone. Also very helpful and using my issue and claim submitted.

6 years ago

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Bonnie McMahon Hacienda Heights, CA

The agent was very nice, She really knew what she was talking about.

4 years ago

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Mario Valentin

Help save some money, but very confused didn't cover the sealers

4 years ago

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Derek Arneaud Philadelphia, PA

They are good listeners, they helped me find the correct problems and helped me solves

4 years ago

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Christian L Dull Wilmington, DE

They have a very full coverage. Take care of the problem quickly. Are friendly when you call.

5 years ago

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Tina J Austin Riverhead, NY

I was fine she helped me with my billing question and also she helped me with my contract question

5 years ago

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Jothia Crenshaw Atlanta, GA

Just started but Customer service rep very nice and helpful thank you

5 years ago

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Sandra Roberson Houston, TX

I love speaking with the representative she gave me good news a good price

5 years ago

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Edmund and Linda Zayas Grovetown, GA

When I called in with questions and a problem they took care of me quickly and professionally.

6 years ago

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Michelle Norristown, PA

Filed a claim I still have not gotten an authorization to have my car repaired but paying the monthly hundred dollar fee for this coverage

6 years ago

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LETITIA LAMAR Los Angeles, CA

Because its affordable and I like knowing that I am covered if something happens

6 years ago

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rrobinson1027@yahoo.com Palmetto, FL

I called to cancel and now I have to write a letter I explained why I'm canceling .too much

6 years ago

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lee sakol Piscataway, NJ

I liked the knowledge and courtesy of the person I spoke with.

6 years ago

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doris hasting Summerdale, AL

price and convience plus assistance from customer service

4 years ago

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Ifeanyi Ofili Dallas, TX

Staff friendly approach and response to customer's requests.

5 years ago

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tiffany tillery Norfolk, VA

She was very polite and helpful, and answered every question!

5 years ago

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Dr. Brown New York, NY

I have had trouble gaining access to a copy of the contract after more than three weeks after signing up for service.

5 years ago

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Angel Nieto , CA

Kelly was very professional and patient.

6 years ago Edited September 14, 2021

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Joann Dziadzio Old Bridge, NJ

Had my transmission replaced and my alternator!

6 years ago

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albert cheng Las Vegas, NV

Great customer service and real warranty service

6 years ago

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Juan Lopez Modesto, CA

great customer service and great deals...

6 years ago

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Irene Smith-Hall St Louis, MO

The communications from your company re: my issue was terrible.

6 years ago

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CHARLENE CROSBY Lansing, MI

Packages offer limited auto services to my vehicle.

5 years ago

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Shante Mcclain Chicago, IL

Never got to use it to many red flags as far as what would be covered on my car due to mileage

5 years ago Edited September 29, 2021

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Brandon Goudelock Decatur, GA

Affordable rates with the good customer service

5 years ago

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Oluremi Banmeke Laurel, MD

Okay, excellent customer service relations

5 years ago

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Cynthia Byron, GA

tha agent was very helpful and listened attentively.

5 years ago

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Oscar Dais Glen Rock, NJ

very difficult to get someone on the line to get the repairs done.

6 years ago