Getaround
Is This Your Business?1.3
2.1
Overall Score
Akshat Patni San Francisco, CA
If you like being hassled, tensed about the car you rent, appreciate bad customer service and being unreasonably charged, I would recommend this app for you.
I had an important meeting outside the city, which was time sensitive. When you rent a car, you expect it work and if it doesn't you call the company you rent it from, right? I called and texted the owner first, waited for her response then I called Get Around, which kept going to automated answering machines and made me wait . Then I left a message for Get around to call me back which they did but I was already late. By then I had to book another car, but the app didn't let me do it, for technical reasons. So, I had to take a favor from my sister and make her rent a car for me (by the way that car too, is from getaround ,costed more than this one and you can verify it). Expecting a solution and reimbursement, all I got was blame, that it was my fault, I should wait with the car till help arrives and I abandoned the car because I didn't want to drive it. To add to it I also got the improper return fees. Now, I don't know how you treat your customers but in my opinion that's bad customer service.
Its been 4 days since I have sent my explanation and still haven't received any reply, the money has been charged to my account.
So, I wouldn't recommend this at all. Please look for other car sharing apps.
8 years ago
Matt Bloomfield Lorton, VA
UPDATE:
Finally by 8:45 AM after an hour of talking to support I was connected to a customer service rep who said they would make it right by Venmo'ing me $160 to cover the cost of my rental with another company. They followed through on this, and in fact sent the amount twice, apologized again, and said I could keep it as it was, once again, their mistake. So I think they are good people trying to do the right thing, but if I can't be sure I'll have the rental I booked a week in advance on the morning I need it, I'm not sure I can trust their service. When you need a car, you need a car, and unfortunately I only need to rent when I need 6+ seats, which very few of the cars on their service have so the options for backups are few.
ABSOLUTELY DO NOT USE!! YIKESSSSSSS
I thought the negative reviews were all about the app/getting approved. I got through that easily and thought I was good to go. That was a week ago.
This morning when I woke up to pick up the car (pickup at 8) I happen to check my email and see they have CANCELLED THE RESERVATION AT 7AM!!! They didn't even rebook me!
Called customer support, and she told me to get on the app and find a different car... myself... so we sit there for 10 min looking together only to find what I already knew, that there were no cars that fit 6 people for my time window. I ALREADY HAVE TICKETS BOOKED AT MY DESTINATION!!
I ask her to book me a reservation with a rental company. She says they can't. They give me a full refund and a $25 credit for next time... AS IF! Book me a freaking car, that's what I paid for! Not to be on hold for 30 minutes, which is where I currently am.
8 years ago
Sarah Learner Chicago, IL
Horrible service! I've used Getaround for over a year and at first they were great, but the only thing consistently awful here is their customer service. I do not use this not because of the cars, but rather the way this company deals with issues, HIDDEN FEES, and all around quality. It's very obvious they only care about the owners and not the actual renters, which is funny because we're the one's who actual fund your company. I had two instances where the car was so terrifying to drive I had to pull off the highway and take backroads, the a/c was down, the engine was having issues etc. EVERY TIME customer service did nothing to remedy my experience and twice I was even charged fees and money went missing out of my account 3 weeks later with no notice. DO NOT use this service, even hitch hiking to your destination is safer!
8 years ago
Krystin Altieri Miami, FL
0 friends
2 reviews
1.0 star rating 6/11/2017
DON'T EVER USE THIS CAR RENTAL SERVICE! They are a bunch of crooks and have the absolute worst customer service. My husband and I rented a car from their company when visiting San Francisco. When we arrived to the car it was in a very sketchy neighborhood, while this is not their fault, it made us feel very uneasy. The car seemed like it had not been moved or touched in a very long time.
We used the car to get to Napa for a wedding and on the way their we felt that the AC was coming out hot and were a bit confused. We were stuck in bumper to bumper traffic and out of nowhere the car turned off on us. It turned right back on but at that moment I began calling their customer service. While waiting to speak to a representative the car turned off again and I was able to get someone on the phone and explained what had happened thus far. The representative asked if we knew what could be occurring with the car and I proceeded to advise him that my husband and I were not mechanics. He instructed us to keep on driving until we could pull over at either a gas station or some sort of parking lot. As we finally saw a gas station the car turned off on us while we were pulling in. The representative told us leave the car there, they'd be sending a tow truck and they would pay for our Ubers to the hotel and to the wedding we had.
I advised him that I needed a car sent to us as we had booked winery tours for the weekend and couldn't rely on Uber and also confirmed on multiple occasions that we wouldn't be paying for a car that strained us. He advised that we would not pay and we would be reimbursed. Fast forward two months from the wedding and I kept calling and following up on my reimbursement and I kept getting a run around that they would be working with accounting to get my refund. It took 5 months from the incident to hear back and then be accused of damaging the car and blowing the engine because of the distance that we drove the car, which we did based on what THEIR employee told us to do. They also advised that we would have to pay 13K for repairs. We advised them that because we did as their employee told us we could not be held responsible for driving the vehicle to a secure location. They "tried working" with us but it has been nothing but a disappoint to be accused of something that was not our fault is extremely disrespectful. When logging into my account today I have been charged $750 without being notified. I would never recommend this company to anyone!!!!
Stay away before you get robbed!!!
9 years ago
Jessica Wabbit
I was a member of Citycarshare which has just merged with Getaround. Getaround only uses Facebook to sign in. This is a hassle for people like me who do not use Facebook. Instead of sending out instruction for me to upload a photo of myself and my driver's license for verification BEFORE I needed a car, they asked for it after I have gone through the process of signing up for Facebook, looking through their website and selecting a car. After the upload, a rep named Ron called to verify the information with me. He said it would take 24 - 48 hours for the process to complete. I did not get any update from him so after 5 days, I sent an email asking for the status. No response. I waited two more days and sent an email to another employee and she never responded. I finally got a response 7 days later stating the process is complete. It took 12 days for these people to verify my information. No one bothered to respond to my emails asking for status. I signed up with Zipcar and now am happily driving away from Getaround. It's appalling the incompetence and lack of care for customers there. I say stay away from them even if you have to crawl.
9 years ago
Jeffrey Sall San Francisco, CA
-I was forced to transition when city car share changed over last week in SF. The login REQUIRES you to have a Facebook account. I dislike linking accounts and the process was unexpected with no work around.
-At checkout for the car I selected I was forced to a min. 2 hr rental. There was also a service fee added. Cars have a bridge toll payment scheme but that also adds a fee to the toll payment which is not clearly advertised up front.
-When I arrived at the location and opened the app to find exact location the car was 7 or 8 blocks away. I walked to there pulled out my phone and opened the app again to find the car was now at the location I was at previously so the first 20 minutes of my rental was spent walking around finding the car.
-In the area I rented no cars have a guaranteed parking spot so when I returned I drove around the neighborhood for another 15 minutes to find a spot (I guess its good they required a 2 hr rental...).
-You must fill the tank after every trip so plan on extra time and cost.
-Some (but not all) insurance is included and there seems to be a high deductible. I find this an higher level of risk than I had been used to with previous short term rental experience through other companies and it also potentially raises your cost substantially.
Overall - very poor first experience and I don't like the structure of the agreements. I"ll be looking for another service.
9 years ago
Marilyn Robinson
GetAround is misrepresenting their Company with false advertising to get CityCarShare Customers. Their site states they joined not purchased the Company and Cars. I signed into City CarShare and was sent directly to GetAround Website. I entered new membership information with my Credit Card Number. Then I called GA to find out if I had the same benefits and discounts honored? No, this Company is offering nothing I had with CityCarShare and my $25 membership is not going to be refunded. The Rep from GetAround said I would get a refund from CityCarShare. I called CityCarShare and talked to the answering machine and am waiting for a callback. I was pissed so I went to the site to delete my personal information and I couldn't delete my CC number without entering a new one. I called the GA Rep to cancel my membership and the rep tried to direct me to their website. BAD COMPANY TO MISREPRESENT THE CUSTOMER...NOT TO BE TRUSTED..I'll go to ZipCar..
9 years ago
K Adramanov Chicago, IL
GetAround seems like a ponzi scheme to me. I rented a filthy car 8/29/2016 and returned it clean! GetAround charged me $250 and accused me of smoking the next day! I called them 3 days in a row. Not only would they not resolve the problem, there was no one to speak to! There is no customer service - just some random person that knows nothing about nothing. I actually gave up because the entire situation was causing me too much stress. I let them have the $250. They contacted me today, 9/23/2016 (nearly a month later) claiming I dented the back bumper on the car! Then I realized this is all a lie. I'll contacting an attorney next week.
10 years ago
Ninny Wan Campbell, CA
Would not recommend this company because, after a rental, I was charged for damage that I don't believe I caused. Fair is fair though, because I didn't take pictures of that specific part of the car (I documented body damage, dents, and scratches on the rest of the car) and so I am liable. Here's where it gets concerning:
- Even if you don't believe you caused the damage, you have no recourse. Even if you have pictures of other types of damage on the car, if you don't have a picture of that specific part of the car with the damage, you will be liable for the damage (check your wheels and rims!)
- If damage occurs during your rental, you do not get access to the car to be able to see the damage for yourself, if you're lucky, they will provide you what the next renter after you provided
- They will get the damage repaired without providing you a quote beforehand, you're then liable for whichever person they've chosen/whatever the cost is that they've been quoted
- This means it's VERY difficult to get a secondary quote for the work required
- Expect a ton communication-- they may promise to reach out to you to explain things, but they won't. Then they will call you when you're at work to talk RIGHT THEN (my case is almost at the one month mark)-- it becomes tedious to manage their communication schedule
- If you ask to be escalated to more senior management, they will never allow you that option- you have to go through the customer representative you're assigned (I've asked multiple times now)
- They will tell you that their quote is the most competitive, but when you prove them wrong, they will still select the highest competitive quote to limit their loss on what they've already paid, and will threaten that if you don't accept that quote then they will make you pay the original price
10 years ago
Review Source
Ariyana Miller Riverview, FL
Using getaround was such a seamless experience. The ease of use of the app and picking up the car makes me wonder why this service isn’t offered anywhere. I would recommend this service to anyone.
6 years ago
Nash Chicago, IL
Get around is over charging without any justification. For 9.00$ toll they charged me $25
After posting the actual gas picture and filling the gas properly getaround charged me 9$ saying less gas.
If you ask them about their over charging practices they go silent and if they reply they take two months with a negative reply.
I’m looking for my refund for over charging toll and gas debits.
Their negative practices and customer service is not acceptable.
4 years ago
Anna K. Warsaw, 14
The worst experience we ever had in our 10 years of travelling and renting cars for our roadtrips! If you're unlucky enough & the car suffers some kind of mechanical damage while you happen to rent it & be honest enough to mention it to the owner for your safety and the safety of the future renters, guess what..THE OWNER GOES RADIO SILENT AND BLAMES YOU AND GETAROUND JUST TAKES THE MONEY FROM YOUR CARD WITHIN 2 DAYS! So, I guess the 5 stars came from previous incident-free renters! NEVER AGAIN!
4 years ago
Matt LeMieux
Awful experience using Getaround. Car was filthy, wrongly advertised, and even unsafe to drive. Reported it to Getaround and their response was "the host says the car is fine."
They don't value safety of their users clearly as they do not due-diligence when a concern is raised. I question every car on their platform now, but I won't use Getaround ever again.
4 years ago
*lightworker*madeam_india godbold Las Vegas, NV
This is the worst company ever I would not recommend this company to anyone there is no customer service people work from home they stop vehicles if they’re not back on time if there’s a breakdown or somethings wrong with the vehicle they say oh well and they tow the vehicle back and wherever you are you’re stuck worst experience ever do not rent from them they need to be shut down
4 years ago
meri meri Berlin, BE
The most terrible rent a car app. NEVER USE IT, they will take 2x more money from you than the first price was there.
They continued to send me fines for a car after I finished the ride. We parked the car where we found it (because they stated we have to park it in the exact same place), and afterward, they started to send fines for the parking.
And the customer support is of no help, in contrary super rude.
I can't describe how I am sorry that I ever used this app.
4 years ago
Jessica Z Jersey City, NJ
I booked a car through getaround for thanksgiving travel to visit family. After we had arrived at the car pickup location, to our dismay, no car was present. Getaround had failed to confirm that the car was available and therefore we did not have a car. The agent that we contacted was super unhelpful and rude and did not seem to care at all. On top of that, he only offered $5 compensation which seemed like a complete insult. I would recommend everyone to book through Turo again and get much better service.
4 years ago
PolarShrek Chicago, IL
The car location shared for pickup was wrong, then the car itself was very dirty and had stain patches on backseat. Suport team provided replacement but for additional charge. Location shared for the new booking was again wrong. Trip end time was not extended due yo this drlay. started my trip almost an hour and a half late. This was my first but definitely last experience with Getaround. Would prefer other rental services even if it means paying a little more
5 years ago
Christie Collings Seattle, WA
The car I reserved was not available as the previous renter didn't return it on time. Getaround did not notify me of this--I found out by driving to where the car was supposed to be and it wasn't there. They found us another (but inferior) car to use. Their customer service people won't engage at all on why they don't have a system for notifying people of problems with their reservation. I won't be using the app again as it sucked all around.
5 years ago
Makaela Mahoney Wheaton, IL
They will try to scam you out of your money!!!!!! They will claim that you caused some sort of damage and they will try to take your money and if you don't pay them, they will threaten to send the claim to collections. They don't email you with any options on how to dispute the LIES they are spewing, they just tell you that you have to pay this superfluous amount of money or they'll send the claim to collections. Had i of not started leaving reviews everywhere, I'm positive they would have tanked my credit by sending that claim to collections. Especially when I didn't cause any damage at all.
5 years ago
Natasha Chicago, IL
They have a terrible customer service! I was trying to became a member, booked the car and suddenly I got a message saying “ the user is under investigation “ - but even like that they took the booking money from my account.
I have spoken with 3 different people from customer service, which told me they could solve my issue, and nothing by now!
My money was not refund and I still do not have access to the app!
They are terrible , non-efficient and it seems they do not need new clients!
6 years ago
Jay Flores Dallas, TX
Surprisingly it worked great! Never had a problem and I’ve used this platform to rent a car Atleast 5x I wish they were in more markets!
6 years ago
Renee Portland, OR
Horrible experience. They did not email me the information and documents when they said they would. The Connect was installed and my car wires were crossed during the process. They had wired my gas door to the rear window and it blew a fuse. I contacted Getaround and waited 4 days for them to fix it. Instead of fixing it they removed the Connect without letting me know. DO NOT use Getaround.
6 years ago
Sara Washington, DC
The company is very unreliable. I used several times and consistently there were issues. The issues ranged from the car would not unlock, the emergency break stuck on car, the battery dying while on my trip, and to the car being off-site and not where the pick up location noted. I asked several times to speak to supervisors while given the run around and promo codes instead of refunds.
6 years ago
Avinash Jain
I would give 0 star if possible. I'm gonna formally make a complaint against these guys. First of all they don't provide full accidental coverage when renting a car and the sole motive behind that is to whenever you damage their car, you will need to pay something whereas they with their own insurance get the full reimbursement. Not only that they will never listen to you even if you're not at fault. We returned the car safely and after that a drunk guy came and damaged the car, they still are holding us responsible for that and not listing to us whatsoever. Please don't use this car ever.
7 years ago
Jerame Santee, CA
0 Stars!!!!!
My car was stolen! Getaround Connect device disabled! Car probably taken to Mexico, last seen in San Yisidro 2 minutes from the boarder. Yes, unfortunate experience.
So far, I had to hassle Getaround to do anything about it. I have to call for updates. I have to file the police reports, after I was told not to by Getaround, while the thief has more time to get away.
My nightmare has just started and it appears I wont have resolution any time soon.
DO NOT USE GETAROUND AS A RENTER OR OWNER!!!!!!!
Horrible customer service!!!!!!!
7 years ago
CJ Brockton, MA
Getaround is absolutely horrible. I was trying to rent a car and then when I clicked confirm THEN it told me you need $150 deposit. So I put the money in my account and then they told me I was under investigation and couldn’t rent a car. Then they get back to me and tell me I’ve been they can’t let me use the account and to use a different service and they “can’t tell me why”. I have a clean background.
7 years ago
John Breslin San Francisco, CA
It is an absolute disaster to deal with this company as an owner of a vehicle. A broken window took six weeks to replace, while they kept the car in their possession the entire time. A loss of use payment was supposed to be received but they have now missed 3 different promised dates payments would be issued by. Calling customer service provides no answers, no accountability, nothing. Terrible service all around. They are completely unprepared to deal with the slightest hiccup in the process and it shows. Please save yourself the headache and use an alternative company.
7 years ago
James C Hoboken, NJ
My experience with Getaround has been awful. The customer service is poor and they are impossible to work with. I would definitely not recommend hosting your car on this platform. My car was severely damaged and they have been running me in circles for weeks. The claim has still not been paid in full and they fail to use the $1mm insurance policy they boastfully advertise.
If you want to make a few bucks with your car and have it cracked up and not covered by insurance, this is your platform.
Beware of this company. I can’t see them being around in the long term.
7 years ago
Dawn Mill Valley, CA
My car was involved in an accident with a get around car in July of 2018. The driver who rented the GetAround car was 100% at fault, police report was obtained. My insurance has been trying to deal with GetAround for months. No call backs, horrible to deal with. I have still not been paid for this accident and it’s been over 3 months. I would never lend my car to this company. Get your act together GetAround.
7 years ago
Nicole B Chicago, IL
BEWARE: HORRIBLE experience. My first experience with Getaround was absurd. I reserved a car and received a notice that the reservation was canceled 3 minutes before the start time. I was already at the parking spot. Then I was booked into a car that would have taken 40 minutes to travel to. I cannot believe a reservation can be canceled so close to the reserved time and the explanation given was that it was the owner's request. I will never try this service again.
8 years ago
Helena Yeatman Cleveland, OH
This company really socks it to the renter! If you are unable to use the reserved vehicle because it is not in the correct location, you are still charged the entire amount of rental; which is absurd! Not even the "Help" was able to direct me to the location of the vehicle, but still Getaround kept the rental charge.
4 years ago
Jeremy Gilmore Hoboken, NJ
Very poor customer service. They are just so inundated, poorly trained, or completely disinterested in serving customers when something goes awry. Still trying to resolve an overpayment from a previous issue and am now on my 6th go around with their customer service team to resolve the matter.
5 years ago
Heidi Brackenridge Gardena, CA
Getaround users beware: cars you reserve are frequently NOT there when you arrive and, despite company’s no smoking policy, often reek of pot, cigarettes, cigars or even all three. Want help from customer service? Good luck!
5 years ago
Jennifer Taylor Seattle, WA
A guest stole my car 37 hours ago. I've called and no one answers; left messages and haven't received a call back still my emails have also gone unanswered. I guess I have to cancel my day tomorrow and go to 925 4th to retrieve my money for my stolen vehicle from Getaroiund! (2020 Jeep compass)
5 years ago
xesile
Getaround is the worst company I have ever had the horror of dealing with. Their business practices were exploitative and borderline illegal, their customer service agents verbally abusive, and their troubleshooting incompetent. Stay away, unless you'd like to damage your car, rent it to a drunk driver, or be on the receiving end of income fraud.
7 years ago
jessica
If I could give 0 stars, I would. Getaround REFUSES to come to the table to correct their $500 dollar mistake. Terrible customer service & unsafe for women. They "apologize" but took my $$ anyway. What good is an apology with no ACTION?
7 years ago
varun mehta Chicago, IL
Worst experience. Not customer friendly. Favors car owner and fined, had nightmare experience for small errand n grocery shopping. Driven less than 25 miles and had to bear $700(approx)
4 years ago
MrSmith Washington, DC
Chico P
Customer Experience Specialist
Getaround
I would like all my reimbursements…
My car got stolen and he does not want to give me all my money back . No extra miles driven . No cleaning . No gas .. no tolls etc etc .
4 years ago
Anna San Francisco, CA
Customer Service is horrible, can hardly get hold of them! When there is an issue with something, they will make sure to bill you as much as possible without even trying to find a resolution!
The response rate is very low!
9 years ago
Ofer Morton, IL
Really bad customer support.
The people were nice but completely incapable of helping. They knew nothing about the system and had to "escalate" everything to someone who knew. Never heard from that someone.
9 years ago
Greg Kelly Boston, MA
Used twice. Disaster. First car smelled like smoke. Second car had a gas tank on 16% at pick up and they refused to reimburse me for filling it up. Dishonest.
4 years ago
Jorge San Jose, CA
Dirty cars, they say you will receive compensation ( but as a promo code) so you keep on renting dirty cars. This isnt a company but an startup that soon will be vanished.
8 years ago
S.Jay Atlanta, GA
200 miles to use a GetAround car to drive Uber and then .50 per mile after that??????? HOW IS THIS EVEN POSSIBLE???
7 years ago
AK Evanston, IL
The insurance they offer is only for third party liability. All damage to your car is "always" your own maintenance issue! I just de-listed my two luxury cars with them.
8 years ago Edited September 14, 2021
Larry Edward Smith Chicago, IL
Pricing is misleading. Hidden fees exposed at checkout. Double your hourly outlay. Adding insurance deductible and this becomes expensive and risky,
10 years ago
Raul Noel Arlington, VA
Cars are usually dirty, and malfunctioning. Plus customer service is not friendly.
11 years ago
Siyam Chicago, IL
Worst experience, charges extra amount without any reason
7 years ago
