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4.7

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 24th, 2022

CarGurus is an automotive marketplace for car shoppers use to find and compare new or used cars using proprietary technology and innovative data within its search algorithms, whether it's for a car guru with a plan to purchase a dream car or someone looking for great deals on a mediocre used car for college. With more than three million used car listings and over 450,000 listings for new cars, CarGurus provides a wide variety of options for car shoppers.

The automotive research and shopping website was launched in 2006 by Langley Steinert, former co-founder of TripAdvisor, the world's largest online travel site. Today, Car Gurus claims to get more average daily traffic than major competitors AutoTrader™, Cars.com™, KBB.com™ and Edmunds.com™.

The board of directors still includes the founder, Langley Steinert, along with Steve Conine, co-founder and co-chairman of Wayfair. The company recently became a stock option on the Nasdaq under the symbol CARG. 

CarGurus.com prides itself on providing unbiased price transparency data to help consumers make smarter and more empowered purchase decisions when shopping for vehicles online. 

For every listing, CarGurus shows vehicle data including the time on market, price history, a full local-market price analysis, pertinent information regarding pre-owned vehicles, customer reviews, and car dealers' expert reviews. Also, millions of new, used, and certified pre-owned cars are analyzed by the search engine on the website to rank the best cars available on price savings. If you are looking to find local deals, it'll match you with the best car prices in your area.

Over 15 million visitors per month shop for vehicles online at CarGurus.com.

Read on for pros and cons, plus CarGurus reviews from users.

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The Good

  • Compare Prices and Features
  • Search Filters
  • Question and Answer Board
  • Sell Your Car on CarGurus
  • Vehicle Pricing Tools
  • Mobile Apps

Compare Prices and Features

CarGurus.com uses mathematical search algorithms to analyze and compare car prices and features on cars for sale. It claims to provide the utmost transparency during the buying and selling process by providing the data and information consumers need to make smart, empowered car purchasing decisions.

To use the auto finder, potential buyers simply type in a zip code and the desired car make and model, and CarGurus shows which vehicle listings to go for and which to avoid for the best local deals.

Whether you are looking for pre-owned vehicles, all-wheel drive, fuel economy, motor trend reviews, or other specs, CarGurus can find the perfect vehicle to fit your needs. 

Search Filters

CarGurus' technology search allows users to search by:

  • Price
  • Mileage
  • Body style
  • Dealer or seller radius to a particular zip code
  • Transmission type
  • Trim
  • Days on the market
  • Recent listings
  • Drivetrain type
  • Color
  • Fuel type
  • Engine type
  • Vehicle history
  • Additional options (such as self-driving car, backup camera, utility package, etc.)
  • Sold by a car dealership or individual
  • Photos
  • Fuel economy
  • Price drops.

You can also add similar cars to your search or type in very specific text to help narrow your options. 

Question and Answer Board

CarGurus' most unique feature is its question and answer board. This is an online community forum where car buyers can post questions on any auto-related topic. You have to sign in to the website to set up a profile to post a question, but the board is free and open to all visitors.

This is a helpful tool, beyond the search engine features, to help individuals find the latest updates on all things auto-related. The categories include:

  • Shopping and Pricing
  • Maintenance and Repair
  • Car Customization
  • General

This forum provides a prime opportunity to ask questions you would not otherwise be able to ask on the Contact Page of the website because you can receive help beyond car shopping customer service, which you can't always plan on to respond immediately. Users themselves can be resources for one another beyond consumer reviews and share practical, real-world advice without any marketing bias. 

Plus, CarGurus staff, who are presumably car guru experts themselves, reply to questions on the forum as well. This feature seems more efficient for both customer and company because chances are your question is not uncommon and being answered publicly can help others as well. It also allows you to keep track of question topics that interest you by "favoriting" them.

Sell Your Car on CarGurus

Something else that resonates with CarGurus users is that the website allows you to sell your car through its site at no cost. Similar to Craigslist, you can post an ad on the platform to be seen by others. This makes the pool to shop from much larger than some other companies with specific seller requirements. 

nother difference is that to upload your ad you have to complete a form with the following specifications:

  • Transmission Type
  • Exterior Color
  • Interior Color
  • Car Description
  • Car Photo

This method can definitely be a safer way to sell your car because you know exactly what specs to include instead of just guessing. And posting with a popular site like CarGurus.com gives you some semblance of legitimacy. 

Vehicle Pricing Tools

The Cargurus IMV or Instant Market Value is a tool for pricing your car. It is a combination of a recommendation tool and a comparison tool. You can go to the "Sell My Car" page and specify the car, zip, mileage, transmission and options to see suggestions for the most competitive pricing and to determine the value of your car.

To help you determine if a seller is selling the car at a fair price, CarGurus also offers a trade-in value tool that analyzes over 4 million used car listings per day to deliver an accurate estimate of your cars Trade-in and private-sale value. In most cases, CarGurus innovative data analysis is superior to using your own metrics. 

Mobile Apps

One final note: This is one of the few websites in its industry that makes its app easy to find and download for iPhone and other Apple products as well as Android. The CarGurus.com app has received solid performance ratings.

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The Bad

  • Anyone Can Post a Listing

 Anyone Can Post a Listing

Being able to post your car for free on CarGurus.com is definitely advantageous for the seller; however, buyers should be aware that it may not be as advantageous for them. According to the website, if someone has a car he or she wants to sell, he or she can just post it on the CarGurus site and from there it will be included in the millions of used car listings it provides. All the seller has to do is have the car's color, transmission type and Vehicle Identification Number (VIN) and photo. Vehicle history information helps, but could in some cases be fabricated. 

There doesn't seem to be a system in place to ensure that sellers are legitimate. This may be cause for concern if considering a test drive. When searching the used car listings, individuals should consider whether the car is being sold by an individual seller or a dealership or whether it is certified pre-owned or not. 

Car dealerships are likely the safer bet, as they have a vetting process of their own and many car dealerships have already established an affiliate relationship with CarGurus. Through the "Find a Dealer" page, shoppers can find car dealers in their area with the best reputation.

 

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The Bottom Line

CarGurus has millions of new and certified pre-owned cars to choose from, both from dealerships and individual sellers, and is competitive in the automotive marketplace industry. The company boasts many helpful technology search tools and extensive vehicle data, and users can find some great deals.

What really makes the site worthwhile is the community forum, where you can ask questions on anything car-related or find answers on already posted topics. Finally, CarGurus offers more structure and specifications than a platform like Craigslist. 

However, buyers should be aware that there is no vetting process for direct sellers. Some recent CarGurus reviews warn of fraudulent activities from car dealership sellers as well.

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Star Rating

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3.0

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352 Reviews

Review Breakdown

5 grade

38%

4 grade

11%

3 grade

4%

2 grade

5%

1 grade

43%

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Leah Rodriguez

I found a car of my liking and went to Evolution Cars. I arrive at Evolution Cars and the salesman tells me the vehicle was sold the day before. Not only that but when I mentioned the price he indicated that it would be more. I called CarGurus to check on the policy and whether or not a company can change the pricing arbitrarily. The answer was no and that the price listed is the cash price not including tax, title and other fees. This I understand. What I am angry about is the fact my husband gave Evolution Cars over $11,000 in payment for this 2012 Chevrolet Equinox only to have it now need servicing because the engine line came on. Mind you this is from a vehicle that has only been in our possession a little over 2 weeks. There is also a message on the panel that reads, "Engine power reduced". Evolution Cars has given me the run around and since it was bought as an "As Is" vehicle there is no hope of getting positive results from Evolution nor my husbands money back. There ae numerous complaints about this company and I pray people who have been a victim of their shoddy practices will spread the word and keep Evolution Cars of your site!!!!!!!

7 years ago

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steven brokaw East Liverpool, OH

I spoke with Diehl Chrysler Dodge Jeep Ram auto sales in Salem Ohio regarding the 2008 GMC Canyon SLE Crew cab 4x4. I was led to believe that the truck was in very good shape and ready to buy and drive off the lot. When I drove to the dealership today 10-3-18 I was informed by the salesperson that the truck has major problems and will need over a $1,000 or more worth of repairs. I feel they are falsely advertising and misleading customers into thinking they are getting a good deal when in fact they are not. I do not appreciate taking time from my busy day to drive out with a purchase in mind only to be greatly disappointed. This is not a good deal as is stated on your website. I wanted to bring this to your attention as this reflects on your business and may damage the reputation of car gurus if dealerships continue to post false information. I hope your business will address this issue with the dealership in question. Thank you. Sincerely, Steven Brokaw

8 years ago

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Millie Rahway, NJ

So happy with carguru, through them I found the best price for the car I wanted, an Equinox Chevrolet . I found it at NJ USED CAR CENTER IN IRVINGTON, NJ. Mr. Yasser, approach my husband and I. Very friendly and professional sales man, help us with all of our questions. We decided to buy the car and Mr. Yasser told us in 30 minutes we be done and you have a new car. I didn't believe it cause usually dealers you are there for ever. To my surprise all was done like he said. Half hour we had a new car. Mr. Yasser thank you for your professional help, and for sure we will refer who ever we can to you. A very happy customer SOTO family.

8 years ago

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William Ringler

Very concise, well thought out and helpful. The information was well presented and I was able to find the model I was looking for as well as a detailed description to help in making a choice. Made it easy for myself to share information with my daughter and was able to help her make the right choice in an automobile that would be to her liking addressing price, features, and the color of her choice as well as getting some review information as to reliability and a car fax report.

6 years ago

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Kurt Ferndale, MI

There are many vehicles to look over. I like being able to get alerts to vehicles of interest and searches. I wish there was a way to mark a listing so that you do not have to look over a vehicle again that you found undesirable. There are so many vehicles that it’s sometimes difficult to remember even though it tells you that you have viewed it in the past.

7 years ago

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Mario Martin Montgomery, TX

I recently purchased a vehicle for my daughter and was introduced to CarGurus. I readily admit that in the past I had used other resources to help me to find vehicles, but CarGurus made the selection process manageable and took the guess work out of purchasing the best vehicle for the right price.

4 years ago

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Eddie Rios Ogden, UT

CarGurus is an extensive car search tool. While there are many, this online portal is superb in organization and search tools. They have the most vehicle variables that make finding the right car easy. They give you plenty of ranges to select from that it gives you a multitude of good car options to choose from. They are simply excellent.

6 years ago

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Quinn Odom Tulsa, OK

CarGurus has always been the first place I have looked for cars. Most of the time I get results that are accurate and helpful. I like that the website provides the vehicles in price order and by the quality of the deal. Sometimes the website can show vehicles that are no where near the location I am searching. For the most part, it is a very useful website.

5 years ago

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take7 Sandy, UT

Had some trouble with creating an account because it kept telling me to use Facebook which I didn't want. Actually finding cars wasn't a problem. The information on cars was ample and accurate. I did find a couple bad postings of scam cars that kept sending me information even when I didn't want that type of car. It's good to have the info all in one place.

6 years ago

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Andrea Smith Idaho Falls, ID

We recently used CarGurus to find a used car to purchase. It was extremely helpful that they provided more information about the history of the car and comparisons to other used cars on the market. We were able to find a car that was somewhat out of our geographic location because we used CarGurus. I would use them again if I was looking for another used car. The listing was free online.

8 years ago

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Tim Murphy Colchester, IL

I did a vehicle trade at Springfield auto mall traded for 2003 hummer h2 very satisfied with the trade I would recommend my friends an family to check them out when there thinking of trading or buying another vehicle

8 years ago

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Cassidy Gundersen Orem, UT

I haven’t actually bought a car listed on CarGurus, but it has been very helpful in helping me see what I want and to compare prices. I think I’ll be using this next time I need to buy a car.

8 years ago

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Richard

I would like to thank CarGurus for their swift response when asked for a dealers name and address. I have since purchased the car that I was looking at

10 years ago

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Ramona Kiffing Pompano Beach, FL

I enjoyed using Cargurus when shopping for my car. However I did not enjoy them not updating the website fast enough when a car was sold. It could have saved me alot of trips to car dealerships.

5 years ago

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murfday College Station, TX

It is easy to put in car parameters of what you are looking for. It has details like mileage and other key factors easy to read and compare. I found the auto generated emails a little annoying.

5 years ago

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Dan Whiting American Fork, UT

I like to look at several websites when buying a car to find the best deal, as not every car is listed on multiple sites. Cargurus is one such site, and it is very easy to use, unlike some of the other sites.

6 years ago

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Customer Saratoga Springs, UT

Everything worked great on their research site but they of course want you to buy a car from them and send a lot of follow up marketing. Ended up unsubscribing because it was too much marketing.

6 years ago

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Andrea Long Beach, MS

Love this site! I found my car using website. Listed online sale price was less than the sticker price the dealer had, so I even saved some $. I would definitely recommend, and will use again!

6 years ago

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Erna Valcin Tallahassee, FL

This service really helped me decide what type of car I want along with the price I am willing to pay. This made me see so many options around my area.

5 years ago

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Windy Payton New Orleans, LA

I like this company with finding cars 😁 very professional and I like when people are professional and courtoues with me while trying to find a car of your dreams😃

6 years ago

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Deanna Bernard Miami, FL

Great and easy to buy and sell cars. When I was on the search for a new vehicle, Cargurus really helped. You can find a car within any price range and model.

6 years ago

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Belinda Enigma, GA

It was interesting. Had a lot of cars and trucks a person can look at . They had a lot to look at.they

6 years ago

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Mohammed Queens Village, NY

It was great. I purchased a Nissan Sentra and Joel helped me out with all the papers and everything.

8 years ago

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Guy Chastain CO

Got great service from Automax of Ocala. Ernesto D did a great job in helping me get into my new Nissan pickup truck.

9 years ago

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Darryl Shelmire Long Beach, CA

The app is nice quality, although I haven't purchased a vehicle from it I am able to use the app to see how much cars ate going for currently.

4 years ago

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Anya Lee Jacksonville, FL

Car gurus is great because it gives you the ability to search for affordable cars in your area without having to leave your home.

5 years ago Edited September 14, 2021

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Nancy Paugh Long Beach, MS

Website is easy to use. I am able to narrow down vehicles in my area and options I am want in a vehicle. I can easily compare vehicles.

6 years ago

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Jill Olsen Pleasant Grove, UT

I love that I can compare so many different dealerships and see every car that is for sale near me and the ratings about Best Buy’s.

7 years ago

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Darius Williams Alexandria, VA

went here to find my first car i ever bought and also helped me find my mom my first car since it was such and easy process

7 years ago

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Anita pea Dallas, TX

Cargurus is not as good as it could be, everything was very slow and I could barely get stuff done.

6 years ago

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Lknls Salt Lake City, UT

Good information that helped me make a decision on the right car to buy. Easy to read and use.

6 years ago

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Edward Young

Very Positive this far, it is better than most other car search engines that's for sure!

6 years ago

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Wilgens Paul Jacksonville, FL

Cargurus website is very useful. I was able to find many used cars around my local area for the best prices!

6 years ago

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Kipp Cycholl

Very large listing of cars and they updated the list on a regular basis.

6 years ago

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yu193a

Good price, more specific search, easier to use and much up to date.

6 years ago

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Ken Cox

Easy search for the vehicle I was in search of, easy to navigate web pages.

6 years ago

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Holly Schafer Forest Grove, OR

I love car gurus! I found my first car there! This sight is extremely helpful and easy to use

7 years ago

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amycray Bangor, ME

Great experience - easy to use and seems very trustworthy

5 years ago

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Namit Mehta Marietta, GA

Good. Price comparison. Price history. Plenty of pics.

6 years ago