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Jeep

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5.7

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 25th, 2022

Jeep is an American automaker owned by Fiat Chrysler and is one of its best-selling brands in the nation. Jeep started as a vehicle used by the U.S. Army during World War II, and the first Civilian Jeep came out in 1945. The company mainly focuses on SUVs but will have a mid-size pickup truck called the Jeep Gladiator for the 2020 model year. The Jeep Wrangler is the company’s signature model. 

With a below-average starting MSRP for its lineup, most models are in the standard and compact SUV segment; however, some, like the Jeep Grand Cherokee, are categorized as luxury vehicles. New vehicles come with an average 3-year/36,000-mile warranty and a 5-year/60,000-mile warranty. As the leader in off-road SUV models, Jeep attracts a loyal customer base of outdoor enthusiasts.

Keep reading our Jeep review to learn more about the pros and cons of owning a Jeep or skip to the Jeep reviews. 

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The Good

  • Product Specialization
  • Off-Road Performance
  • Safety Features
  • Customization Options
  • Resale Value
  • Vehicle Costs and Repairs

Product Specialization

From its beginnings as an army vehicle, Jeep has stuck with 4x4 SUV and crossover product lines for the most part. The company hasn’t strayed too far from its army and off-road beginnings when it comes to styling and vehicle specs. The automaker offers a total of seven Jeep models including the following: 

  • Jeep Gladiator
  • Jeep Grand Cherokee
  • Jeep Renegade
  • Jeep Cherokee
  • Jeep Wrangler
  • Jeep Wrangler Unlimited
  • Jeep Compass

The Jeep Wrangler is one of the most unique SUV models on the market. No other SUV model allows you to remove the doors for a more open-air experience. This makes it an easy vehicle to transition from smooth highways to muddy back road trails. The Wrangler also has impressive cargo space with 72.4 cubic feet of available space.

Off-Road Performance

Jeep was built as a utility vehicle first, then adapted for a regular daily commute and on-road travel. Few competitors come close when it comes to rugged performance off-road. 

Most models have more horsepower when compared to competitors, and upgraded models offer even more power options. All Jeep models come equipped with four wheel drive. Jeeps are also known for superior performance in extreme weather conditions such as flooding or snowstorms. 

Jeep has its own metric system called “Trail Rated.” During test drives, Jeep looks at five different components of the vehicle’s trail rating: traction, water fording, maneuverability, articulation, and ground clearance. Vehicles are tested on the Rubicon Trail in California which features a variety of trails and weather conditions.

Safety Features 

Jeep’s high clearance vehicles give drivers a wide perspective of the road layout. The Jeep Cherokee is the safest Jeep model in the lineup. The vehicle won the Top Safety Pick award by the Insurance Institute for Highway Safety in 2019. The award is only given to top-grade SUV models. Standard Jeep models come with several safety features and optional advanced upgrades depending on trim level. Jeep’s current safety features include the following options: 

  • Blind spot monitoring
  • Backup camera
  • Parking assist
  • Automated parking
  • Adaptive cruise control
  • Automatic headlamps
  • Electronic stability control

Jeep doesn’t offer as many autonomous safety features compared to other automotive brands. For example, the company does not offer lane departure warning, pedestrian detection, lane guidance assistance, or automatic emergency braking. Since the Jeep brand is focused on building vehicles for off-road capabilities, the company might find it challenging to create autonomous features for all road types.

Customization Options 

Jeep drivers are known for their car customizations. Many third-party retailers offer products to customize your Jeep. This includes lights, bigger tires, seat covers, suspension kits, bumpers, tow ropes, and other 4x4 accessories. The simple jeep design makes it easy for all skill levels to add new customizations. These customizations can quickly add up and become rather expensive but also provide a great hobby for car enthusiasts.

Resale Value 

Kelly Blue Book named the new 2020 Jeep Wrangler 4-Door “The Best Off-Road SUV for Resale Value.” The company predicts that the new Jeep Wrangler Unlimited model will be worth 57.6 percent of its original price after five years of ownership. High resale values signal the sustained popularity of new and used Jeep vehicles. If you enjoy off-roading and you only plan on owning a new vehicle for five years or less, purchasing a Jeep car with a high resale value may be a wise economic decision.

Vehicle Costs and Repairs

According to NerdWallet.com, the Jeep Wrangler is one of the cheapest cars to insure compared to the 25 best-selling models in 2020. Jeep MSRP prices are affordable with a below-average base price compared to similar SUVs. Repair and maintenance costs for owning a Jeep are slightly above the national average. When you do need to make repairs, you will not have a hard time finding available parts and capable mechanics. 

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The Bad

  • Dependability
  • Consumer Satisfaction
  • Sustainable Options
  • Uncomfortable Seating

Dependability

Jeep ranked poorly in the latest JD Power Dependability Study, with much higher than average issues per vehicle. Only Fiat, Land Rover, and Chrysler ranked worse out of 31 car brands involved in the study. 

Consumer Satisfaction

In the latest American Customer Satisfaction Index study, Jeep owners gave the brand an average score. It wasn’t the worst score, but not the best. Jeep tied with 8 other brands for the median score.

Sustainable Options 

If you are shopping for a sustainable crossover or SUV, you won’t find a viable option with Jeep. It is planning to release several hybrid models within the next few years but does not have any available yet. Although average gas mileage has increased over the last 10 years, Jeep is known for having poor fuel economy because of the design and weight. 

Uncomfortable Seating

Some customers complain about the uncomfortable Jeep interior. Jeep’s off-roading capabilities are a trade off for traditional vehicle comfort. For example, the Jeep Wrangler’s upright seats and standard cushions are manufactured to allow for easy clean up and high visibility. However, these seats are often not ideal for long commutes or road trips on highway roads. 

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Customer Review: Ashlee

“Always love the look of a Jeep! They aren’t super comfortable to ride in but still worth the buy!”

Newer and upgraded models have improved comfort but not to the level of competitors' SUVs. If you are more interested in comfort than off-roading features, you should look into other car brands.

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The Bottom Line

Jeep made a name for itself as a truly American product with a focus on adventure. However, the average warranty leaves something to be desired, as does the company’s reputation for poor vehicle dependability. Despite that, we have yet to see a Jeep that doesn’t dominate the competition when it comes to off-pavement performance.

Read through our Jeep reviews below to learn about real customer experiences with the brand. If you are ready to take the next step towards owning a Jeep, visit a local car dealership to test drive and ask about vehicle availability.

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Star Rating

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4.4

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195 Reviews

Review Breakdown

5 grade

56%

4 grade

29%

3 grade

13%

2 grade

1%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Zac Cannon Long Beach, MS

My wife and I own a 2013 Jeep Grand Cherokee. My wife loves the car and I think it runs fantastic. The electronics in the vehicle are a little glitchy. We do have several issues with the radio glitching as well as the seat warmer/seat cooler. Other than that, the vehicle does run quite well!

6 years ago

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Brittany

Ive owned 3 and the 2011 was much better made with less issues than i had with the 2015 and now the 2019. My 2019 Cherokee isnt even a year old yet and has had 3 oil leaks snd 4 recall. It has definitely lessened my opinion of the quality of the brand.

7 years ago

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Nathan D. Warrendale, PA

I bought my first certified-pre owned Jeep Renegade Trailhawk in 2018 - it is a 2016 model and had 26k miles on it. The car is beautiful and features leather seats, heated seats and steering wheel, upgraded engine and touchscreen console. Within the first month of getting my car it broke down in heavy traffic while idling - I got it towed to the nearest dealer and they found the thermometer went bad which they replaced under warranty. Since then it has run well except for needing to replace some minor things like spark plugs as it started misfiring while idling.

6 years ago

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Adriana Diaz American Fork, UT

The exterior brings a sense of uniqueness to the brand it self, I have had a jeep before and every thing ran smoothly the only downfall is repairs will cost you a pretty penny!

6 years ago

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terryjamison Gulfport, MS

Jeep is a good car brand! But i heard they flip a lot and when i got my daughter one, i noticed itd rock the slightest bit when she’d get in and out! Very scary! But the cars sell man was very respectful on answering my questions !

6 years ago

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Shannon B Salt Lake City, UT

Our family car is a Jeep Liberty and although it’s fun to drive and good looking, the ride is jumpy, it’s very loud, guzzles gas, and it breaks down often. The interior is also pretty uncomfortable. I want to love it, but I won’t be buying another Jeep.

6 years ago

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Tom Gourley Pleasant Grove, UT

I am not impressed with the look of the outside of the Jeeps I've looked at. The look too "square" to me. Inside, they are not comfortable to ride in and there is too much "plastic" in the inside. I would like to get one because we live in the snow and I'm sure they would be good in bad weather but those I've been in aren't comfortable.

6 years ago

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Deborah Boschert

Need more organized dealer. The cars are awesome but finding a good dealership is difficult. Realize consumers are really tired of boastful deceiving salesmen.

7 years ago

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Cris Balmanno Riverton, UT

Jeep Compass owner. Car is a decent entry-level vehicle that's probably best suited for my teenage son to go to school and work in than anything you'd normally think of a Jeep being used for.

5 years ago

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Derek Borsh Akron, OH

I am very conflicted on how I feel about Jeep. I love my Wrangler, it's a very unique vehicle with great off road capabilities stock. Its also a piece of crap, very rusty, and at least 2 things break on it every summer.

6 years ago

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Roberson Salt Lake City, UT

Relative drove a 1997 Jeep Grand Cherokee for several years during high school, it was quite a reliable care. However the newer models of Grand Cherokee's compromised rugged terrain use for cosmetics.

6 years ago

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Tracy Hill Draper, UT

I love the style of jeeps, but they take a lot of upkeep and don’t have the best gas mileage. It’s a fun car to take out every once in a while but I wouldn’t purchase a Jeep for a day to day vehicle

7 years ago

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Taylor Larson Nakhon Sawan, 60

I love the look of Jeep cars but I don't feel like it is a reliable car company because my Jeep has problems often and they don't have good gas mileage compared to others.

5 years ago

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Logan Hudson Norcross, GA

My experience with Jeep has been pretty shaky. They are hard to drive personally. The brakes can be touchy sometimes and the gas mileage isnt to great.

6 years ago

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Jesse Rice Biloxi, MS

It looked like so much fun but I felt every bump in the road and shift in the gears. I ill never buy one of these now. Pretty and mechanically appealing but not comfortable.

6 years ago

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Jacob American Fork, UT

Jeeps are fun to have during the summer. They make mountain trails and offroading safe and adventurous. Newer models are better for all types of weather.

6 years ago

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Eric Wilkinson Herriman, UT

Stylish and great for off roading but, this is not a well built brand. You may notice things vibrating loose over time.

6 years ago

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Rylie Crandall Draper, UT

I like the style of this car brand, but I don't think these cars are very reliable and they are expensive for their quality.

7 years ago

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Jack Killough

Same as all the rest. They forget you if youre not buying and rip you off for repairs

7 years ago

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Kurt Lucas Olney, MD

I wanted to an SUV that was nice looking. The new Jeeps look sharp and are very functionable and affordable.

5 years ago

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Linda Hays Pocatello, ID

The jeeps that I’ve driven have had poor mileage and the ride is rough. I felt like they had poor visibility.

6 years ago

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Kevin

the quality suffers and service department is not very understanding

7 years ago

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Kayla South Jordan, UT

Like my Jeep but had problems with constant transmission computer updates. Frustrating.

6 years ago

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Hannah Barth Tallahassee, FL

I love the look of Jeeps, however, they are not smooth-driving sadly.

4 years ago

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TeaSpillin Salt Lake City, UT

Drives okay, guzzles gas like a monster.

5 years ago