West Shore Home

Rep came out and took an entire day to look at options and explain their process. Installers were very nice guys, but as I watched the entire process of the bath to shower, I began to feel that the quality of the product was not worth the price Westshore charges. Very thin acrylic-like panels are glued onto wood panels attached to the existing 2x4s. Seams are filled with silicone. The glass sliding doors are of poor quality, move around in the tracks as if not properly secured, and just seem that they will not withstand repeated use over time. Handles of the glass doors are also fragile. The shower bottom is bulky and cheap looking. I have a beautiful home we are renovating and this looks very cheap in my home. Pictures on their website look amazing, but the real product did not impress me. I will not use this company again. The price of $13K and the quality of materials is not worth it. I should have stuck with my original contractor, of which the rep bashed in every way possible making the contractor seem like a scam artist. I was eager to get the job started and my contractor had a six month waiting list. I should have waited. Do not recommend West Shore Home. No one ever contacted me asking if I was satisfied with the job. This is why I am writing my answer here. Never again!!

I have just taken the time to read all the reviews given and most address installation. Unfortunately my review is coming a year out and has to do with SAFETY! My Mom had her tub taken out and surround shower put in one year ago. She fell in the shower and broke her left leg and ankle because every part of this shower (seat, floor, and handles) are super slick when wet. She just returned home after recovering in rehab for 8 weeks. She took her first shower this morning and fell again!! We had even put down some non slip pads which obviously didn’t help. I’m not sure what we can do to find a solution, but I just want others to be made aware of this.

An employee came to my home to measure and give a cost for a tub to shower conversion. He said that because my tub is larger than standard and one wall is a half wall that the job would NOT include repair to a foot of flooring or the half wall, but the cost of an incomplete job would be $10,000. What fool would want that?! The acrylic choices for the surround did not seem worth the cost. Also standard is a shower curtain rod. Two competitors gave cost for a complete job at the same or a little less. This company is not worth all the hype and the sales technique is high pressure. Beware of West Shore Homes.

I purchased a custom shower enclosure and new doors. Price was. Very high, but I was told they have best materials and company trained expert installed. This company was to install last week of feb 2020, never called. I called them and was told March 17 and 18. It took longer to get my custom shower. They came on 17, cut the panels with a razor blade knife on my driveway, messed up ceiling in my bathroom and put two holes in my new vinyl laminate floor. Hook up water wrong and the panels are bent towards bottom and top. They love caulk let me tell you I have plenty My experience is they have lied numerous times. Sorry but they have and I don't really know if lifetime guarantee is worth the paper printed on. I don"t think they will be in business as long as I plan to live. I have had three neighbors see it as they wanted to get theirs done and all agree it is terrible workmanship. The reason they get good reviews is because if you promise a good review they supposedly reduce the inflated price. I don't mind paying for quality but don't like paying premium price for garbage.

This review is lengthy but so was our 1-day installation that took 83 days. When our 1-day shower installation began on September 13, 2019 we were extremely excited. The technicians were polite, professional but apologetic that they couldn’t complete the job that day because they didn’t have the needed materials for the trim. They said we’d have a brief wait until the technicians returned to finish… we didn't expect an almost 12 week delay. When we had no follow up from WSH in 2 weeks, we called them & were told we’d still have to wait a few weeks before the techs could return to finish our shower. An appointment was made for October 22nd for the crew manager to come out & assess our project. He arrived as scheduled & was thorough in explaining the many areas that needed to be either completed or replaced. He even wrote on the shower everything that needed correcting, with instructions for the techs to follow. He photographed everything to be corrected & said they'd be uploaded to our file so there’d be no confusion. Because of the delay (5 weeks at that point), he said it was likely he’d be the one to come back with another tech & finish our installation. We felt confident – again – that our 1-day shower install would be completed as we prepared for another slight delay. Several weeks pass with no contact from WSH. When we reach out to them for an update, we’re told by customer service that “the materials needed to finish” our job had to be “special” ordered; they’ll call us when the material gets to the warehouse to schedule our completion date. Weeks pass with no contact from WSH & we have to call them again. In that call, we’re given a final completion date of December 2nd with the tech’s arrival time. We wait; no technician comes. We call WSH again that day & customer service tells us that there is no one to send out. We're no longer patient & insist that since we had an appointment & arranged to be home, we wanted the technician to keep the appointment. Later that afternoon, the tech arrives, sees the job & tells us he doesn’t have the materials needed to complete it; he was unaware of the delays & complications with this installation. He was able to find the pics online of everything that needed to be done. He was apologetic & installed only the base on the liner. Before he leaves, he calls WSH to confirm he’ll return in 2 days on December 4th to finish the simple 1-day installation that’s now in its 11th week. The technician returns on December 4th & completes the job to our satisfaction. The 1-day installation began on September 13th & was finished on December 4th, almost 12 weeks later. 12 weeks…83 days after it was begun.With no apology from WSH. The contracted price we’d agreed to is what we were charged with no discounts for the delays. We were told by the crew manager that a generous discount would be offered to us IF we had them replace another shower. We do love the acrylic shower - enough to consider doing a 2nd shower but with CAVEATS to the contract to ensure timely completion: a discount for each day’s delay after install had begun or a substantial discount on the front end of the contract. We contact WSH & are given an appointment with the same salesman who sold us the 1st shower. We told customer service to make sure the salesman was aware of our issues. She assured us she would. Salesman arrives, unaware of any of our problems or the delays, because no one told him & we didn’t call him. He said if we'd called him, the delay wouldn’t have happened. Who was less-than-truthful with us – the techs, crew manager, customer service? Was a call to the salesman our only recourse to good customer service (he’d already received his commission)? The salesman presented us with a price for the 2nd job & we asked if they could do better. He said he'd ask the sales manager at the sales meeting in 4 days & call us with the response. That follow-up call – had he made it – would have been ten days ago & we have not heard from him since.

We really wanted to recommend West Shore but we just cannot. Too much adds up that our experience was not good. First the one day instal of the shower took three. The extra days were all on West Shore. Things started well as they showed up early on day one. The first day they didn’t have the piece to finish the edge of the shower pan and said they’d have to finish it the next day. So they only put in half on day one. Day two we asked about the shelf piece between the shower and tub. The installers didn’t plan on replacing it. They called our consultant and yes they needed to replace. So that turned into day three since they had to get a piece to replace the old one. Glass folks came the following week. Right on schedule. However things went down hill. They said two weeks, probably less. Two weeks go by. Not a peep from them or West Shore. At three weeks we called the glass folks (August 26) and were told oh it would be in August 29 (Thursday). Not a word Thursday or Friday the 30th. The following week was Labor Day and Hurricane Dorian. So we waited and called the week of Sept 9. Bunch of excuses again. Glass folks said they had emailed West Shore. However no one bothered to tell US. Said absolutely it would be in on Thursday and they’d let us know. Thursday comes and we do not hear from the glass people. We got a call from WestShore. They discovered they deposited our down payment check twice. So they were sending a refund. We would get a check by the following Friday. HOW DOES THAT HAPPEN? Luckily we didn’t end up with any bounced checks. But seriously how did they decide to deposit the down payment twice? At least they didn’t do that on the final payment. I asked about the glass. Was told oh they’d be there on Friday. When were they going to tell us? The glass folks didn’t ever call and the only reason we found out they would be there Friday was because I asked. The glass folks did come on Friday. It took over 5 hours to install. And the glass folks were messy. There were metal shavings in the shower and floor. Dirty foot prints in the shower and tub. So a lot of cleaning to get all that up and the extra calk off the floor and wall that the shower folks hadn’t bothered to clean up. Luckily we didn’t cut ourselves or scratch the new shower cleaning it. We were told to wait 24 hours to use the shower. We waited 24 hours Sat night we used the shower. Well the install was faulty so water ran down the shower door straight onto the floor. We weren’t fans of flooding our floor. Nothing directed the water back into the shower. Now we had to wait until Monday. Call WestShore on Monday. They called back that afternoon. Told them what was wrong and how unhappy we were. They said they’d call the glass folks and have them come out and would call me right back. Well didn’t call me back until the next morning Tuesday the 17th. Glass folks came out on Wednesday the 18th. They “fixed it”. Said it was an honest mistake installing the bottom guard backwards. They also put on a plastic sweep. The door now is fairly tight and honestly hard to close. It works but not what we expected. He assured us it would get better. We have doubts. We also have to repaint as the shower installers left a few very dark lines on the wall as part of their install marks. Before applying the clear calk they didn’t remove It so it now has clear calk over it. and won’t come off. Many might not notice but we do. We don’t have the paint to touch it up so we will have to repaint the whole room. Not sure it will cover without some primer in those areas first. So we expected it to take about 3 weeks since we needed custom glass. Instead we went from July 31 until Sept 18th without being able to use our master shower. We were willing to overlook the 1 day install being 3–not what we planned but we tried being understanding. However, all the other issues adds up and we simply can’t recommend them. We wanted to leave a good review. But just too many problems. Finally, since all this we’ve had no one follow up to see how it went. Where is the customer service? Other than an apology for accidentally taking an extra $3000 dollars and sending us a check for it, we’ve heard nothing.

West Shore Home thinks it's OK to charge a customer $10K to remodel their bathroom and leave it with broken tile. They broke our tile back in November 2021 when installing their walls and have yet to remedy the situation. They actually had a lot more problems than just the tile and had to come back to reinstall their product. What they advertise as a 1-day remodel has turned into a 5-month nightmare. Trust me, you can find a much better company to let into your home.

Overall disappointed. Expected much better service from the extremely high price for a bathtub replacement. Had many problems with the installation work and confrontations with the management staff at the home office in central Florida. The installers were kind as can be and very receptive. The management was not at all easy to deal with concerning most everything, including the possibility of a new installation of a shower. Hopefully, the gentleman in charge will lighten up/understand their customers.

Called to get a range of shower installation cost and they said they have to send some one out. Didn’t understand why they just couldn’t tell me on the phone a basic shower with glass doors that has an average price of $4000 costs $14.500 through West Shore Homes. Wasted 3 hours having a pushy salesman that couldn’t get the hint that I wasn’t going with them. Oh, he also told me the price is going up tomorrow if I didn’t act today. What a joke. Like they’re going to stop making showers anytime soon.

There installers are reckless. No call back when I complained about the damage they had done in my home.....pictures and shelves knocked off walls, scratches on brand new toilet seat (they evidently were cutting things on it) door jam suddenly missing....things on the shelves were broken......the most I expected was a call back and an apology....I got nothing.....rotten customer service......

Can you give less stars than one. It is a joke a little more priced. They came in 30 grand higher than Home Depot and lowes for a Front entry door. Then they tried telling me Neighbors on my street had used them for other home items, which I highly don’t believe. Then they tried making me sign same day by throwing a small discount. Be cautious!

Under no circumstances should you ever give personal contact information to this company!!! Since I reached out to them, I have received spam calls from all over the country and unwanted ads online. They refuse to correct the situation. I guess they can’t since they gave my information to everyone!😡😡😡😡😡

I had west shore homes come by to give me an estimate to remodel my shower unit. They wanted to charge me 3 times as much as it really should cost. They did not mention the promo's that was going on at that time[even though I wouldn't go through with it because the price was so expensive].

Was given a quote for tub to shower conversion which was very high. When I told him I wanted to think about it and call him tomorrow he said the quote would be $1000.00 more after he left the house. I don’t deal with companies that try to pressure you to sign a contract on the spot.

I have a small job I wanted done . T hey came up with a lame excuse that they couldn't work on a house that was built before 1980. If they didn't want to do the job they just should have said so. I give them 0 stars but to submit this I had give them 1 star.

My installer Brandon was great and professional but the service department after the sale was disappointing. I called them the 17 of jan but operators were busy so I left my name, number and message. I have yet to receive a callback. Friends have asked me about company and I have told them I wouldn't go with them.

Prices are outrageous Contact a local plumber and you can do the same job fir $2,500.00 instead of their $10,000.00 or more offer.

Very expensive. Very poor quality of work. This people shold NETHER be in business.

Having an issue with the calling and I can't get anyone to come out and fix it