Five Star Bath Solutions

After contacting the company online and making an appointment, a representative contacted me, and we scheduled an appointment. He visited for two hours and, in that time, carefully detailed the potential project, taking measurements, describing options and processes, and ascertaining preferences. Before he left, I signed a contract and made a 50% deposit on the total cost. Soon after the appointment, he emailed a comprehensive, illustrated report of the proposed project, including the materials and timeline. Five weeks later, he phoned me to introduce the remodeler and to verify the start date. The project began a few days later and was completed after 15 workdays. At the outset, the remodeler covered the stairs and hallways with a throw cover or adhesive plastic. He worked from a construction trailer hitched to his truck and outfitted with the tools for his mix of specialties--carpentry, electrical, and plumbing. He was unusually attentive to detail and frequently consulted me about completed work and next steps. He was also in regular contact with the representative. It was soon plain that he was a master of his craft, prepared to confront surprises that lurked behind the structures he removed (such as rotted sub-floors) and careful to replace them soundly. He installed the new materials meticulously, consulting with me at least a few times each day. He arrived in mid-morning and usually left about 8-9 hours later. Before leaving, he reported the status of the project and his plan for the next day's work. And he vacuumed inside and swept the outdoor area he had used. He was amiable, well spoken, and a gentleman. He noticed a nicked mirror and a chipped cabinet door and was quick to reorder each, He also arranged for the resizing of a quartz backsplash for the basin. Once the project was completed, the representative returned to inspect the work closely, to ask and answer questions, and to assure that the finished product was satisfactory in its detail and quality. Indeed it was. What had been a hub of activity through the growing-up years of eight children--thousands of baths and showers, toilet flushes, and hours in front of the mirror--with the attendant wear had been transformed, if nostalgically, into a place of beauty and comfort for their richly deserving mother.

I have had a great experience with Bill and his team. My salesperson Elyse was very knowledgeable and showed me much more than some of the other companies we had out. The manager Sean was very nice and the installers were great. I don't remember their names but they did a wonderful job and cleaned up well. If you need your bathroom done give these guys a call