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Bath Planet

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6.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 5th, 2022

Bath Planet has offered affordable bathroom remodeling services since 1999. Bath Planet prides itself in quality customer service, clear communication, reasonable prices, and a clean installation process. Bath Planet has dozens of locations across the United States, especially in the eastern states.

Bath Planet specializes in superior bath and shower bathroom products and has earned the Good Housekeeping Seal by the Good Housekeeping Institute. This means that all of Bath Planet’s acrylic products have been tested and have met the rigorous standards. 

  • Bath Planet offers low monthly payment plans for up to 60 months. 
  • Senior and Military discounts are available.

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The Good

  • Services Available
  • Widespread Availability
  • High Product Quality
  • Design Process
  • Gallery
  • Excellent Customer Service
  • Interest In Customer Feedback

Services Available

Bath Planet primarily focuses on baths and showers. It offers the following bathroom remodeling services and products:

  • Full bath remodel
  • Bath to shower conversions
  • Bath or shower remodeling
  • Bath or shower replacement
  • Old shower removal
  • New shower installation
  • Bath and shower wall surrounds
  • Bath and shower liners
  • Bath step-through inserts
  • Bath and shower accessories
  • Replacement of the existing bathtub
  • Walk-in tubs
  • Shower bases
  • Barrier-free showers
  • Shower door and rod replacement
  • One-day remodel for a master bath or small bath

Bath Planet also offers a wide product selection, containing a variety of patterns and colors to help tailor your bathroom remodeling project to your vision.

Widespread Availability

Finding an authorized Bath Planet dealer is easy. with nearly 100 locations across 21 states, homeowners can find access to quality Bath Planet products almost anywhere.

High Product Quality

Bath Planet's products come with the prestigious Good Housekeeping Seal, indicating high quality and durability. The non-porous acrylic is designed to keep your shower and tub clean with resistance to mold, mildew, dirt, and other concerns associated with water damage. Bath Planet's products also come with a limited lifetime warranty (limitations may apply). This warranty can be transferred to a new homeowner if customers sell their house within two years of receiving services from Bath Planet. This feature is a huge plus to homeowners who are planning to sell because the warranty offers added value and peace of mind to potential homebuyers.

In addition, Bath Planet commits to quality product installation. They pledge to keep homes clean and safe through liability insurance and by ensuring quality installation that lasts a lifetime.

Design Process

Customers can work with Bath Planet's in-house design team to plan their bathroom remodel. This is a great option for homeowners to get a design studio sort of feel. This is a nice bonus if you need some design guidance. Alternatively, customers can use Bath Planet's online tool to design their bathroom remodel. This online design program helps digitally design customers' dream bathrooms.

Start by choosing from that dream soaking tub or the much-needed walk-in shower, and work down through the details, right down to choosing paint colors, grab bars, and accessories, all before committing to the remodel.

Gallery

Most homeowners have an idea of how they want their bathroom remodeled; however, some do not. That’s where Bath Planet’s gallery comes in handy. Not only can customers see what kind of projects Bath Planet has completed in the past, but they can get ideas on what they might like in their home. 

Bath Planet’s website has plenty of before and after photos that give you a good idea of what the remodeling company is capable of. 

Excellent Customer Service

Bath Planet's dedication to customer service begins by initially providing customers with these two design options, as mentioned before, setting the bathroom renovation process off to a strong start.

Bath Planet shows its dedication to customer service by providing good, clear communication at every stage of the remodeling process and responding promptly to questions, concerns, and issues.

Additionally, the installation team promises to be punctual. If they are late, however, customers receive a $100 discount on the services. This is a very unique promotional that sets Bath Planet apart from its competitors.

The company's professional bathroom installers strive to maintain cleanliness during an installation and provide quality work from the start of the bath remodeling process to the very end.

Interest in Customer Feedback

Bath Planet asks customers for feedback on the services provided. It takes the feedback seriously because it is committed to a high customer satisfaction level and continual improvement. Bath Planet also has a great friends and family referral program.

If a customer refers someone else to Bath Planet, each person receives a $100 discount.

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The Bad

  • Must Ask for Quote

Must Ask for Quote

Pricing information is not readily available online. Interested customers must provide contact information to get a quote. Some sources say the remodel will cost you between $6,000-$15,000.

Because renovations span from small bathroom remodels to complete overhauls, the cost variance is too much to list standard price thresholds. Customers should keep in mind that the cost of remodeling service varies greatly on the type of materials, plumbing rearrangements, and overall size of the bathroom.

Customers expressed that they understand the variances of bathroom renovations can make it difficult to deliver an exact quote. However, it would be helpful if Bath Planet could include some general pricing information on the website. That way, potential customers can have a pretty good idea of what they're getting into (financially) before the renovations start.

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The Bottom Line

Bath Planet is an excellent choice when choosing a company for bathroom remodeling. It offers high-quality products that are Good Housekeeping Institute approved, free design help, and high-quality customer service.

The majority of reviews on BestCompany.com reveal that customers are generally happy with the quality of the tubs, the professionalism of the company representatives, and the installation process. 

One downside is that pricing information is only available to customers by asking for a quote. However, this is likely due to variations in prices depending on the products and services requested.

There also have been some complaints against the company’s sales team. Some customers felt that the sales representatives were a bit pushy and they felt pressured to make a purchase before they were truly ready. While this is not everyone’s experience — and may just depend on the sales team representative —  it is something to consider before contacting the company directly (especially if you’re not ready to buy and are just looking to get a quote).   

Overall, customers looking for an affordable, quality bathroom remodel should definitely consider Bath Planet. For more information, read some of Bath Planet's reviews below.

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Star Rating

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4.1

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123 Reviews

Review Breakdown

5 grade

60%

4 grade

14%

3 grade

7%

2 grade

7%

1 grade

11%

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Value

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Quality

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Service

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Trustworthiness

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Mary

They did a great job but I needed to call and ask a question about the care of my service and everything and I made two phone calls and they never got back to me and I left messages. The work was great. There's just a couple places they did that didn't stay on the line. There's not been any leaks.

7 years ago

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Brian & Jennifer

The customer service was pretty helpful when you call them. Their salesmen made an error in their delivery schedule. That was the only problem I ever had with them. The isntaller of my shower was all customer. There was no standard size to it at all and they made everything here on site and did a great job.

7 years ago

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Anonymous

I was at a home show and their representatives were very inviting and gave me a good spiel. They will make sure the product is fitting to the customer. I am absolutely in love with how it turned out. The sales rep that came to the house was a bit intimidating though.

7 years ago

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Todd

They've done a lot of work for me before and it just fits. The guys that did the work were very courteous and went out of their way to get things done as quickly as possible. They found and repaired hidden damage that we didn't even know was there.

7 years ago

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Phyllis

I'm not happy with your salesmen. I feel lied to me and now I'm stuck with what he told me. Everyone else I talked to was nice, the lady I talked to about my problem tried to be helpful and the gentleman that came out did an excellent job.

7 years ago

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Lee Kerrville, TX

Was told there would be a final inspection. Never heard from any one after installation! Was told by salesman that if we still wanted a bath seat he would bring one at final inspection.

5 years ago

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George & Mary

We didn't get some responses from the warehouse for things. The installation was done very well. Overall we're pleased with the installation and other than some of the communication issues, everything went well.

7 years ago

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Anonymous

I love what they do and I love the look of it. They are very easy to work with. Sometimes customer service didn't call me back, but usually they were right on the right there for whatever I needed.

7 years ago

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Barry Cedar Rapids, IA

Think they are a bit over priced. They did a beautiful job, but for the price that we paid I think there could have been a lot more done. Installation was wonderful, they cleaned everything up.

7 years ago

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Nancy Shull Hillsboro, OR

The insert is beautiful and woks great, need to pay attention to what on the other side of the walls before starting the job, but great guys

5 years ago

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Reply from Bath Planet

Hi Nancy. Thank you for taking the time to give Bath Planet a review. We appreciate your business and will pass your feedback along to our local dealer.

Feb. 3rd, 2021

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Bill

I have a problem with my door. I would like to have the manufacture of the doors fix them because when you open it, water seeps out the bottom.

7 years ago

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Roberta Headley

Awesome, I love the new walk in shower. The appearance of the shower looks like it was built with the house.

7 years ago

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Reply from Bath Planet

Thank you for your business. We are glad to hear your are happy with your new shower.

Jan. 8th, 2021

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Jack

Bath Planet has met all of my expectations. They have been very responsive to any questions I have had.

7 years ago

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Julia UP Southbury, CT

Completely renovated our 1986 condo bathrooms, looks so modern now, showers was completely redesigned. Countertop is beautiful and new barn door there was a great idea. Highly recommend

5 years ago

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Anonymous Milwaukee, WI

Bath Planet had exactly what I was looking for when I needed my bathroom remodeled.

7 years ago

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Jim & Marie

I am really happy with the work done on our shower however it took them two days to complete.

7 years ago

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Audrey Gresham, OR

The workman was very congenial, they know what they are doing and they were helpful.

7 years ago