Name: Wells Fargo
Rating: 3.7

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Caitlin Bekker Salt Lake City, UT

All of the Wells Fargo branches I have been to thus far have been a good experience. Employees are polite and friendly and have been very good resources. I would recommend banking with Wells Fargo to anyone

9 years ago

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Jenny whipple Mesa, AZ

Easy to use mobile and online services. Friendly and helpful employees in the bank and on the phone. They caught fraudulent activity recently and corrected it quickly without a hassle.

8 years ago

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Leah Jaslow Minneapolis, MN

I have had a good experience working with Wells Fargo. Response time for questions are good and my experience with their customer service team has been good. I think their financial planning and analysis features on their mobile app could be improved.

8 years ago

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katiec Provo, UT

Wells Fargo is a great bank. I am always extremely pleased with their customer service as well as their ability to catch fraud. The only downside is that I sometimes get random charges on my account for things that I shouldn’t be charged for. Overall a great bank!

8 years ago

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Robyn Rhoton Alpine, UT

I use Wells Fargo for checking and savings. Their bill pay service is the best I have found and it saves time each month as I pay bills. I like that they have branches all over the United States which makes it easy when I travel.

8 years ago

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Andrea Smith Idaho Falls, ID

I purchase our mortgage, so they are now our mortgage lender. I initially found them difficult to deal with, but I have since found ways to handle things online in a way that works. When I have been in to the branch, they are understaffed and slow, and not very professional. I have family members who have worked for Wells Fargo and left before the the legal issues came out in the news, but those problems with their management still affect how much I trust Wells Fargo in general.

8 years ago

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Jefferson Farmer Provo, UT

Wells Fargo is alright. It sure doesn't make me feel the greatest with all of these scandals coming out regarding their company. I am only a member with them because they have locations in my hometown as well as current place of residence. No perks to offer you, and the service is below par. Prepare for hidden and secret fees. Terrible to work with and dishonest.

8 years ago Edited September 14, 2021

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Madi Thompson Ogden, UT

Wells Fargo was my first bank and I'm really glad I started with them. I feel like they are a trust worthy bank. And when I was a kid they helped me learn how to save money. It's a great bank to start with for younger people learning about financing.

8 years ago

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Anne Marie Milne Layton, UT

I went and opened up a bank account at Wells Fargo and I was very disappointed. I found out after the fact that I had to continue to put a certain amount of money into my savings account every month. I went and talked to the head guy at the bank and he waived my fees. So, I am thankful their staff was nice enough to work with me but I would never have an account there again. Too many hidden fees and regulations.

8 years ago

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Trent Provo, UT

Usually good customer service. My only complaint is that each branch give different information. My usually branch was closed, so I went to another and they told me contradictory things about combining accounts and getting checks. I had to talk to a manager and finally he confirmed that what my local branch had said was actually correct after all.

8 years ago

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Jim Bullhead City, AZ

I had a checking account with them. First 6 months were great. But then every month when I received my direct deposit 100 dollars would disappear. I fought with them for months with no solve. So I closed the account. I have heard they are a lot better now and am thinking about giving them another chance. Rate them average but getting better.

4 years ago

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Ajanaee x San Antonio, TX

Everytime I go inside of a branch I am given top tier service. The employees are trained very well and are able to assist me with all my accounts

5 years ago

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RVM Lubbock, TX

I HAVE BEEN WITH WF FOR SEVERAL YEARS AND HAVE BEEN VERY PLEASED. FANTASIC CUSTOMER SERVICE. CAN'T THINK OF ANY WAYS THEY MAY IMPROVE.

6 years ago

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Michelle215 ,

The staff are nice and friendly stores are always kept clean and there's never long lines so im in and out.never had an issue cashing checks

6 years ago

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Jalan Mccloud Tallahassee, FL

I love this bank, I don't plan on ever switching to any other. Has great customer service and good at helping you plan financially.

6 years ago

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Natalia Correa MDTribe Tallahassee, FL

I have been using Wellsfargo banking since I can remember. They have amazing customer service and are very helpful! Highly recommend!

6 years ago

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Annie Chow Tallahassee, FL

Never failed me and the customer service is always great. My paychecks always come immediately no matter the time or day too.

6 years ago

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Nicholas Genes Los Angeles, CA

Typical bank. Nothing really stands out with them except that I have no trouble find a Wells Fargo across the country. If you need a bank that is well known, Fargo is it.

6 years ago

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Audrey Mitchell Managua, MN

Used Wells Fargo for a time and they were a trustworthy bank to use. At the time they didnt have the mobile bank that I was wanting to use on my phone, so I changed banks.

6 years ago

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Justin McMurtrey Herriman, UT

Wells Fargo has really lost my trust over the last bunch of years. They don’t have the customer in mind and it’s all about their bottom line. There fees for simple services are absurd. I would not suggest banking with them.

6 years ago

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Spencer Morris (Logan) Riverton, UT

Wells Fargo is easy to get to, was easy to work with but every once in a while the payment would stuggle to go through and leave with a late fee i would then have to fix

6 years ago

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Randal hyde Springfield, MO

It's easy to find Wells Fargo banks across the world. They provide a variety of services that are easy to utilize and the customer support staff is great. I think that their interest rates aren't very competitive.

7 years ago

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LindaWicks

timely with general banking needs, Have not used for other purposes. When used for needs, I would say, they do ok, their personal customer service, could use improvement. .

8 years ago

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North San Jose

They respond to my any question or concern withing 1~2 days world wide. They also changed many program after I suggested. They really listen to the customers.

8 years ago

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Tom Pleasant Grove, UT

I bank at Wells Fargo. They are very dependable, have easy access to many branches, but also have a nice online presence.

8 years ago

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Edward Riggin Rider of Bikes and walking along the shore of New Jersey

I rate the customer service and help a 5 due to their hearing me out. Sometimes one might get confused with all the information flow.

8 years ago

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Kurt Kretzschmar

I have always been given great service and they are dependable. They are open on Saturday at most branches, and they also have drive throughs.

8 years ago

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Susan Glendale, CA

Many things I don't like the way they do. To be able th cash checks you have to have more than the amount of the checks in the account in order for them to cash your checks. Really?

8 years ago

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Bob and Barb Portland, OR

Employee turn over at our branch, stupid $1 charge to print balance at ATM, terrible experience in opening account when we moved to Portland. I will say this branch is improving

8 years ago

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Ken South Jordan, UT

I love this bank. Great online services, great credit card options, easy to do business with. Loan services are also exceptional.

8 years ago

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Hayley Lambdin Orem, UT

Their overdraft fees are absolutely ridiculous. It was so hard to use their app and transfer funds that I accidentally put my checking account in to the negative and would get charged like $50. Not only that but every time I tried to get rid of my account with them, they would pressure me so much to stay with them. It was really uncomfortable!

8 years ago

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Nichole Davidson Sandy, UT

I haven't had any accounts with Wells Fargo, but have had to deal with them for work. They were always so difficult to work with - from general customer service all the way to their legal team. It took a long time to get anyone on the phone or to respond to emails or court orders. I've been in a couple of branches and the tellers were friendly and that's about it. I find it bizarre that this mentality crosses multiple departments and branches that I've had to deal with - it seems like a company wide theme.

8 years ago Edited September 14, 2021

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Steve

I have been baking with Wells for 17 years and have all my accounts with them. They have been effective and good for personal as well as business accounts.

8 years ago

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Susan Stewart Salt Lake City, UT

I was originally with First Security bank and absolutely loved them. I had them for years. But about 20 years ago or so they were purchased by Wells Fargo. I stayed on for awhile, but noticed a huge change in the quality of my service. I ended up closing my account and going with a local bank. I do not like their customer service, and did not like their fees.

9 years ago

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Carol Hancock

We opened a business account at Wells Fargo several years ago. We sold a piece of property and they would not let us deposit the check. They said the paperwork we used when we opened the account was no longer valid. They wanted us to open a new type of account. We went to a couple other branches and one of them allowed us to deposit our check. We will be closing the account and taking our business elsewhere.

9 years ago

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Madison , GA

good, nice bankers and good mobile app! wish there were some options that didnt have the level of fees that there are, but i do meet the qualifications monthly to get the account without having to pay the typical fees

5 years ago

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Sepi Salt Lake City, UT

The customer service is good and it always helping us to get easy access to the best quality goods and they always friendly and wanted to help out if i need questions !!!

8 years ago

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Hannah Cummins Gilbert, AZ

Wells Fargo is my go to bank because I know I will always find one wherever I go but I dislike their hidden fees and I trust them less based on the lack of security the last few years. I think they are making strides to repair their brand though.

8 years ago

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Rob Whipple Mesa, AZ

Generally good to work with. Customer support is always helpful. I don't like the recent changes to the website, particularly to the online bill pay site. But overall, have been good to me for years.

8 years ago

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Karen Nelson Alpine, UT

Wells Fargo was super great to us. I also really like the name, it feels cozy. They are super accessible and very friendly. Would recommend to anyone.

8 years ago

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Jordan Keck Iona, ID

I have been banking with Wells Fargo for the past 5 years. They have been nothing but a pleasure to work with! Always kind and willing to help with my banking needs.

8 years ago

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Joanna Hester Gilbert, AZ

I do my business banking with Wells Fargo and have to come into the bank to make deposits on a regular basis. The customer service staff is always helpful and fast with my deposits.

8 years ago

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Rebecca Provo, UT

Wells Fargo is a great bank! Great customer service, great opportunities for savings accounts and debit accounts. I also have a great credit card with lots of perks!

8 years ago

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Brette Draper, UT

I lost my card and someone found it and dropped it off in their drop box, they were so nice and held the card until I had a convenient time to pick it up! Great service

8 years ago

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Steve Pitman Largo, FL

Ive been with wells fargo for more then 10 years,and ive told myself for 10 years that im fed up with wells fargo,custome service is terrible,the bank has been linked to fraud and settled with their victims.The continue to mess up my account and force me to check my account and balance several times a day.Im looking for another bank now.

5 years ago

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Juliann Mecham Managua, MN

When we traveled to Japan with exchanging money and such a weird transaction with us losing 700 dollars. It took over a year to figure it out and it was our word against the banks. Long process and they were not very willing to help.

6 years ago

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Taylee Warner Riverton, UT

Wells Fargo has the best company service. They are so willing to help and are so nice. Love this bank.

6 years ago

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Subzero35 York, PA

Been a loyal customer for 8+ years and when there is an issue 9 out the 10 reps will do what's necessary to help and protect the customer.

7 years ago

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Clancy Jayne

great service always respond When a issue has come up they always correct or service ASAP fast and with NO ISSUES.

8 years ago

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Nina Franklin Dallas, TX

reliable and always post my direct deposits in a timely manor. always courteous at any time I have been in a branch.

8 years ago