Name: GEICO Auto Insurance
Rating: 3.8

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Chris Bailey Denham Springs, LA

I moved to geico because there prices were considerably lower than the competitors. And in the 5 years I have used them the response time to an issue has been amazing.

6 years ago

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Mhorne182 Eagle Mountain, UT

Never had geico but worked with GEICO on the other side. We were hit by a driver insured by GEICO. The company was very easy to work with and the claimed were handled smoothly. This would make me always consider GEICO

6 years ago

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Lethia Johnson Tallahassee, FL

I never had to file a claim with geico, but I always enjoyed their customer service. I will say that i am no longer with the company because their rates were twice as expensive as the other companies in the area. So I would shop around before buying insurance from them.

6 years ago

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Dwhoush Slidell, LA

I had Geico for a couple months, it always felt like I was being milked for more money. I liked the fact I had a local agent. Still tho, I would get different answers from different levels in the company. It was not a pleasant experience.

6 years ago

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Briauna Norton Jacksonville, FL

Recently picked up insurance with this company and when an error was made with my monthly payment they were quick to correct it! Really appreciate the ease.

6 years ago

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Sheila Saintphar Jacksonville, FL

They wouldn’t allow me to get a quote if I didn’t have any credit. I’m 18 and they should’ve been understanding. I went to statefarm instead and I am happy

6 years ago

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Violetzmom Gulfport, MS

I switched from usaa to Geico a few years ago. Geico have me the insurance I needed without upselling products I didn't need. I saved about 60.00 per month.

6 years ago

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Karen Hartnack Norcross, GA

We have had insurance ce with this company for several years full coverage on 4 cars not alot of claims but the ones we had were handled quickly and well

6 years ago

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michelle roberts Riverton, UT

Great Car Insurance! Excellent customer service whenever I’ve called. Quick response whenever I’ve needed my car fixed. Emailed all the forms I needed quickly!

6 years ago

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Madison Kneiss Wiggins, MS

Easy to set up if you don't like salespersons pushing unnecessary coverage on you, face-to-face conversation, or human contact. Basically, if you are a hermit, this is the insurance company for you.

6 years ago

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Tiffany I Gaithersburg, MD

Geico’s rates are extremely competitive and the app is easy to use. When calling them regarding a claim, they were friendly and walked me through the full process.

6 years ago Edited September 14, 2021

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Jill Story

I have had Geico Auto Insurance for many years. They have pretty good customer service and have had the lowest price. It does seem that my insurance goes up every year without any claims.

6 years ago

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Darcy Chavez Provo, UT

Geico has been a real pain. We got a brand new car and have pretty good insurance on it. Unfortunately the windshield has been shattered twice in a couple of months from bad weather or a semi truck kicking up rocks. We've been super disappointed with all of the hoops we've had to jump thru to get this fixed and how high the deductible is. We paid it all and then when it broke again we had to pay the full deductible again. Apparently it's per claim.

7 years ago

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Aliza Henline Provo, UT

I have never had better phone conversations with any other company!!!! They are always so willing to help out and make you feel incredibly understood! I love Geico!!!

7 years ago

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Gordon Gibb Pleasant Grove, UT

Geico has competitive rates and superb online service. I have also been on the other end of an accident when Geico insured the offending drive. Their service was very goo.

7 years ago

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Sage Robertson Cedar City, UT

We have used Geico for almost 10 years. We have never had a bad experience. We are grateful for their customer service, and their willingness to help when we have to file a claim. Their rates are very competitive as well.

7 years ago

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Amy Farmer Provo, UT

I tried to sign up for Geico after buying my new car because I needed car insurance ASAP. I thought I would be able to get it in under 15 minutes since that is their slogan, but after completing allllll of the paperwork to sign up online, I got sent a message that I was not granted insurance and I would need to fill out a paper application that would be sent to me in a week. What the, a whole week for a PAPER application? What year is it? I don’t have time for that! So much for “15 minutes could save you 15% or more on car insurance”. So then I signed up for State Farm and it took me all of 20 minutes. And it was cheaper than the quote geico gave me.

7 years ago

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Boston Whipple Provo, UT

We got a much better deal through Geico than the other places we looked. The website was easy to use and they reminded us when our coverage was about to run out.

7 years ago

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Brody B Orem, UT

I had a Geico policy for a few years and was satisfied with policy but I didn't save the money they had said I would. I don't have anything bad to say but I have had better insurance policies.

7 years ago

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Lindsey A Brown Lehi, UT

We had Geico Auto insurance for several years and found that our rate was much higher than we should have been paying. After shopping around we ended up switching and saved quite a bit of money elsewhere while also getting better coverage.

7 years ago

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Erin American Fork, UT

best customer service period. after my accident they lead me through the whole process and answered any questions i had. eased my stress for future car accidents

7 years ago

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Rischelle Mikkelson American Fork, UT

It is easy to get quotes from them. They were the best value when we were able to apply good grade discounts. When we purchased our house, we switched carriers because of better bundle options.

7 years ago

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Emma Gilbert, AZ

As a teen driver, auto insurance is insanely expensive but Geico had the cheapest coverage. And they are always nice on the phone if I have questions. I feel protected while driving.

7 years ago

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Mark Evers Lehi, UT

Love the geico gecko.. even though I don’t have their insurance.. great marketing strategy that makes me think about them if I need to refer anyone for car insurance. (I am a car salesman)

8 years ago

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Tevita Salt Lake City, UT

Been a customer for a few years and have been satisfied. Dealing with insurance with accidents have been easy and our rate did not jump like other companies we have had.

8 years ago

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Kristiane R Durfey Pleasant Grove, UT

We have never had any issues or problems with Geico insurance. Their rates were competitive and sufficient for our needs. We never had to file a claim with them so I'm not sure if it's more difficult or an easier process than the others.

8 years ago

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Haley Houtz Herriman, UT

The service was great and the rates were great! The staff was very helpful, informative, and professional. The process went smoothly. I'd recommend Geico to everyone!

8 years ago

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Haidyn Houtz South Jordan, UT

I gave this company a shot because of their advertising. I am so glad that I did because they are so helpful and understanding! They really cater to your needs personally.

8 years ago

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Hunter South Jordan, UT

Geico service is even better than their commercials the customer service was great they were friendly kind of quick and thrifty great auto insurance company.

8 years ago

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Hannah Cummins Gilbert, AZ

Geico was quick to call following an accident and was ready to submit the paperwork for paperwork. I have not had them personally but they were relatively easy to deal with when I was in an accident with their customers. I would say be prepared to answer questions quickly because they will try to pay you the lowest amount as fast as possible.

8 years ago

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Bob Conley Crestwood, KY

They are a good company, but I want an insurance agent. Everything I did with them was online. That is an efficient way to do business. I prefer a more personal touch. I went with a local company with an office close by and an agent that knows me by name.

8 years ago

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Trevor Woller Beaverton, OR

I spent hours upon hours getting car insurance quotes, and Geico was by far the cheapest option available. It's also really easy to access their customer service through their app.

8 years ago

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M Wilson Houston, TX

Great customer care, easy to file claims, very competitive rates. Have been a customer for several years.

5 years ago

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S Winter Haven, FL

Geico raised my household insurance 500% because of a no fault claim made against a family member. Geico is the worst place I have ever had insurance- they treated me as a criminal with discrimination (a very obvious factor) - after I was put on hold two times for 25 min. I called Progressive and had full coverage in 7 min and no hassle.

5 years ago

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It’s a Shaiferthang Winnsboro, LA

Had accident on 2/20 which was not my fault and the other driver admitted to police it was his fault. I filed the accident on the other drivers insurance which is Geico. Upon review Geico stated that 70% was his fault and 30% was mine bc of the State of Alabama. How can that be if he was at fault 100%. Not a good insurance company to go with.

5 years ago

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Toni Purdy Bullhead City, AZ

Very understanding and accommodating to their customers. Friendly and go the extra mile to make sure you are satisfied.

5 years ago

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Tanda Norcross, GA

Terrible customer service!!! Terrible claim service!!! Been with them for over 10 years, no claims now a small claim and they don't wanna pay. Terrible! Don't waste your money! Go to someone that cares about you not just the money!

5 years ago

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Nathan , FL

Was in a motorcycle accident 3 weeks ago still nobody has contacted me about the bike or anything for that matter try calling adjusters back straight to voicemail no call back but they can email. I do not recommend anyone to Geico. Terrible customer service. I’ll be switching ASAP

5 years ago

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KACHARA MCLEOD Tallahassee, FL

If I could give no stars I would. Been in the middle of claim since Oct 2020, here it is Jan 2021, can't even reach my adjuster or her Supervisor for nothing, I don't even know what's going on with the claim and its extremely frustrating for me and my daughter who was injured by a Geico Insured Driver, the whole process is slow and frustrating!!

5 years ago

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garth spears Columbus, OH

Some of the customer service is ok. Week 3 of claims and we are again without a vehicle. A drunk driver totaled both of our vehicles and we have received nothing but run around. Disgusted with service and will be canceling my policy with Geico and recommend anyone else using them do the same!

5 years ago

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Yomarie Colon Meriden, CT

Larosa was very helpful and knowledgeable. She was patient and explained every detail about my claim! Thank you!

5 years ago

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Geico worst service ever. Avoid!! Summerville, SC

When you call expect 45 minutes before you get a person. Then they tell you for faster service use their App. When you use the App, they say you should have called. CS is horrible and getting a live person to talk to you is just about impossible. Very poor.

5 years ago

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zombiepoodle Torrington, CT

Horrible company. I switched insurance and they are holding my escrow account hostage. I canceled the account in Sept. I have called 4 times. Each time they say I will receive the check in two weeks. Today Dec 7, I called again. They said I would receive the check Jan 21. This is completely unacceptable!

5 years ago

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Andrew Clarkston, GA

Put full coverage on a vehicle they asked for proof of a salvage title I sent it they replied back with an email saying my documents were received and my policy had been updated and then I found out later when I got an accident that I never got full coverage because they wanted to call back

5 years ago

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Roy Dinehart Tampa, FL

Whew!!! Close one. Almost signed up with Geico but stayed with State Farm. Had a Geico driver hit me and the Claim Rep is just sitting on it hoping I use my insurance even tho they've assumed all liability. Un-real. Filed a complaint with the Florida dept FLOIR that covers this. That said, just thankful I didn't switch.

6 years ago

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halona straus Frederick, MD

I have been GEICO for 50 years. Filed two claims in all those years. Today, I was on hold for 4 hours trying to get to someone with a question related to one of my two policies. I'm now going to fire GEICO. Don't know what's happened to them but their once excellent customer has now faltered.

6 years ago

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Linda Robertson Murrieta, CA

The absolute Useless insurance anyone could have they or a big Rip Off The onlyThing they're concerned about is commercials the customers they could care less about. They say you're covered until you actually have to use it shame on you I give you a 0

6 years ago

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Aneliya Angelova Tampa, FL

Such a big company and they don't have call back options! If you need them you are stuck on the phone waiting for half hour. And on top of this listing to same things repeating over and over again!

6 years ago

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Jim Decatur, GA

Generally good. However, they are jacking up the rates after only 2-3 yrs. I'm getting antsy about them. (The same happened with Allstate.)

6 years ago

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Maia Cross Albany, NY

In the middle of a conversation one of your agents hung up the phone. He was explaining that business insurance now goes through Hiscox; technically it a third party company. I may as well take my business else where maybe they will listen. The policy isn’t a Geico policy anyway

6 years ago