US Airways is considered a major airline and belongs to the American Airlines Group. According to their fact sheet, they have nearly 193 destinations, over 300 destinations when all the American Airlines Group's destinations are included together.

They have over 343 mainline jet aircraft and 278 regional jets and turbo-prop aircraft for shuttling customers between major airports. In February 2013, American Airlines and US Airways began their merger plans. This merger created the largest airline in the world. The companies offer reciprocal frequent flyer miles. The management is based out of Arizona, but the merged company will be totally anchored in Fort Worth, Texas once the merger is finalized.

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The Good

Amenities
Rewards program
On-time percentage

US Airways has some good comfortable jets for their passengers. Their Airbus planes have on-demand TV with access for each seat. There is Wi-Fi on all major flights through GoGo. For the economy class passenger, the seat pitch ranges from 30-33 inches (the standard average in the industry was about 31 inches for seat pitch). Seat width is about 17-18 inches, making the seats comfortable for customers. The Dividend Miles program is pretty straightforward and easy to understand. Once a client accumulates a certain number of miles, they are going to be able to get a flight with a small upgrade fee. With 5,000 miles and a fee of $25, you can take a trip for 500 miles or less. This is a pretty good and transparent rewards system for clients. US Airways rewards work with American Airlines. The food was a bit on the pricier side, but there are some generally great dishes available. We called in and were told about the Chicken Quinoa Salad, which is $8.99. Not only do they provide great meals from their menu, they also special meals. To get special meals with dietary needs, you can call a toll-free number 24 hours before your flight to get a special meal. According to Flightstats.com, US Airways is on-time roughly 82% of the time.

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The Bad

Travel insurance
Food
Baggage

Another concern is their price that we were quoted through Allianz for travel insurance. We had a rate that was higher than some of the other airlines in the industry, even though we quoted the same dates and ticket price. Another airline was cheaper than US Airways in terms of travel service, even though they both use the same provider, Allianz. The food can be a bit on the expensive side. Some other airlines, for its customers, includes complimentary meals on flights that are longer than six hours. We had questions about this on our phone-in and told that it was the standard in the industry. Also, we couldn't get information on the baggage liability with US Airways. US Airways doesn't offer any information on adding to the $3400 maximum per ticketed passenger, whereas Delta and other carriers let you pay a small fee to increase their liability.

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The Bottom Line

Overall, we recommend flying with US Airways. From the customer complaints and reviews, it seems as if they have gone down a service level since they merged with American Airlines. We also feel like other "smaller" major carriers take a little bit more care with their customer care. In the end, it's best to go with an airline with a good reputation. The merger with American Airlines provides US Airways with a ton of resources to better serve their customers.

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User Reviews

Star Rating

2.7

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57 Reviews

Review Breakdown

5 grade

14%

4 grade

21%

3 grade

14%

2 grade

16%

1 grade

35%

Sentiment Criteria

Value

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Quality

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Service

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Patricia Dunlea Secaucus, NJ

My point of view may be different from many of the other reviewers. I fly almost weekly for my job and have earned Executive Platinum status in the frequent flyer program. Because of that, I am very reluctant to fly any other airline. I get upgraded to First Class on nearly every flight. If there is a problem with my itinerary (cancelled flight, missed connection because of a prior delay) I find that I have already been re-booked before I am even aware there is a problem. I am very happy with the level of customer service I receive, but I know that others don't enjoy the benefits that I get. The only complaint that I have is that there are no power outlets on any of the aircraft - even in First Class. Sometimes travelers need to recharge their phones.

11 years ago

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Eddie Rios Ogden, UT

US Airways is exceptional. While its smaller than a few other airlines, it makes up for in quality travel itineraries, helpful counter personnel and on time schedules. US Airways makes my travel simple and carefree. I prefer smaller airlines as they treat their customers much better and go the extra mile to earn your business.

6 years ago

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Reese Pleasant Grove, UT

I have flown on US Airways many times and they have great deals, but at the same time providing the quality service and options needed. They can also team up with other airlines so they can offer all of the benefits of a larger airline. I like the Dividend Miles frequent flyer program.

7 years ago

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Brinley Knowles Smithfield, UT

US Airways has such great customer service. I have always been treated with kindness and they were very helpful to me. I had to change the date of my ticket and they were willing to do so. They made the process easy and I felt very comfortable working with them.

7 years ago

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Frequent Flyer Salt Lake City, UT

My rating comes since the merger, just so that is understood. I have flown with US Air for several years for business. I average over 100K per year on a plane. Delta has the hub for the city I live in. When I started traveling, I started with Delta. I had so many missed connections and lost bags I literally walked into the Delta office here, cut up my Sky Miles card and said," I'm done". They sent me a new card at the next level. Since I have been flying US Air I have never missed a connecting flight and my bags have been lost 3 times. I'd say thats pretty good for 100k plus a year over a 7.5 year period. With that being said...Since the merger, many things have gone down hill with US Air's service. I have actually considered finding another airline...Even with my now "Executive Platinum" level...even the free upgrades are BS...

11 years ago

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E.B. Eichbauer Wichita, KS

I fly every month and have flown on most every carrier - I can say without hesitation that there are wonderful employees working for every carrier. However, I find that US Airways has an abundance of well qualified, caring, considerate and helpful employees. My airline of choice is US Airways.

11 years ago

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Elizabeth Koplon Lahaina, HI

US Airways (American Airlines) has now wasted 2 days of our vacation! They have bad customer service and their staff SUCKS. Their solution for our situation is to go out and buy one outfit a day per person and only purchase the necessary essentials. This does not guarantee that we will get reimbursed for anything we have had to purchase. Even though they have admitted that they are at fault for losing our luggage, we are the ones suffering and our vacation has been ruined! We will have to submit an itemized claim for that and that can take anywhere from six months to a year. What has happened to accountability for YOUR mistake? Yes! Your mistake not mine. I did what I was supposed to in getting my bags to you on time before the flight. What has happened to customer service and the way you should treat your customers? I am not the one who was stupid enough to lose someone's luggage!We were told by US Airways to stop calling about our luggage. They will contact us once they locate our luggage. I was told by the agent that we are not the only one that has had their luggage lost on that flight. Good to know! I feel so much better now!! Thank you to the idiots of US AIRWAYS!

11 years ago

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Roseann Stapff Miami, FL

My daughter ID documents were not given back by the ground staff at MIA AIRPORT …made a police report soon after.WROTE MANY LETTERS,FAXES,CALLS AND EMAILS which i have them to prove all this.They prolonged this for months and months.While my poor daughter had problem to enter the US based on this stolen ID..Plus cost hundred of dollars to replace and still being process, as the US HOMELAND takes months,money and more documents to give bonafide American residents' ease to enter!! My daughter is still waiting plus I have sent all the cost,documents to substantiate all this to AA.COM..THIS HAS LEFT US VERY BITTER TOWARD THE AIRLINE for dragging their feet and didn't give us an ounce of compensation for the lost caused by their staff in MIA AIRPORT.

11 years ago

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Darin L Adams Phoenix, AZ

US Air is getting worse every time I fly on them, I have flown from BDL-PHX , then 2 more times PHX-BOS non-stop, no movie on flight, the seat are tight, they need new planes, the vents blow fuel fumes in plane, the flight crew is unfriendly , I always flew American Airlines, this merging with US Air is big mistake.. We are going back to flying on DELTA, hopefully they will treat us better..

11 years ago

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Matt Michaelson Tempe, AZ

I flew USAirways from CRW to PHX in May. The flight was supposed to go through CLT with a 39-minute layover. After the inbound flight arrived more than 45 minutes late to CRW, there was no way we would make the connection. The gate agent wanted to send us to CLT and then try to get the next flight to PHX or stay overnight in CLT. Instead, we asked to spend the night in CRW and leave early the next day through DCA. Since the delay of the inbound aircraft was due to a maintenance issue (the plane needed new tires!), the airline put us up in a hotel for the night. We made it home the next day without incident. Moral of the story, check your tires before taking the plane out for the day!!!!

11 years ago

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Gladys Rodriguez Jamaica, NY

This is the worst of the worst. i traveled with my family on July 15 to Cancun with connection jfk-charlotte-Cancun.. First we had to wait hours in JFK, then in Charlotte,NC we had a flight at 1.25. We boarded to stayed in the plane for more than 1 and haft hr. I was dying in the plane until i decided to get out when the pilot announced that they didn't know when the plane will starts moving and if anyone wanted to get out for a moment they cant do this. I WENT OUT for like 10 minutes, other people too. A lady tried to get inside and one of the crew slams the door in the lady nose. Very unprofessional to treat a costumer. The lady recorded. Then after half a hr waiting a guy came and said the flight is cancelled due to mechanic problem. Come on!!! who they will don't know that the plane had problem before?. Then they offered to book another flight and they were giving the options with 3 connections for the next day when they knew they had a flight at 6.05. I saw a group of girls very upset bc they only offered 2 seats and they were a group of 4. they pointed they don't have more space. For my surprised when the plane closed the door we counted more than 20 available seats. I have pictures, just in case. I missed my first daughter wedding. My suitcase arrived the next day ruining my daughter wedding . I couldn't believe that this could happen to me. I dont think I want to travel. I got frustrated with my experience with Us Airways. The worst of the worst. They will never can give me back what i lost , my little baby wedding. Very sad.

11 years ago

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Arthur Eichhorn Saint Louis, MO

I had four flights through the Charlotte hub in the past two months and found it to be efficient and on time. I wished the connection times could have been about ten or fifteen minutes longer though.

11 years ago

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helen Lake Forest, CA

USAirways is bad so is American Airlines since they merge together. In may had too catch 8 planes just to get to philidelphia an Hurrisburg in may 2015 for my neice graduation.round trip miss are flights by 5 minutes didnt even get last call that flight was leaving. And flight attenent said they would have cart to pick us up for next flightthey were there. Had to run to the gate. They didnt even put us up inhotel they own us s400 dollars.for hotel cause the all flights were over book and the next day too had to stay in hotel two night. Bad crew service. Will not fly agian if they dont credit me.and had first class seat and they gave are sea.t away . I was at the gate and they let other people on but not me and my sister .they didnt even close the gate yet or doors to go on the flight attend kept going in and out .and they had to seat empty cuse iherdthe lady tell the guy at the desk at the get that was may.8 ,2015 to may.12,2015 final made it home after 8 flights.

11 years ago

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D Arlington, VA

I purchased two first class tickets $7000, dollars to Maui, Hawaii, This was my third trip to Maui, but the first time on US Airways to Hawaii, it was totally horrible starting with flight. There was only to flights daily from the east coast, and if you do not make your connection in Arizona, you are cooked. Our flight was delayed because of mechanical issues; I explained that we had reservation at the Four Seasons in Maui. After persuading the US Airways representative check other airlines to make our connection, they were lazy about looking for options finally they came up with coach flight to LA, San Francisco, and Texas all had a layover for 24 hours and we could only fly coach. Forty-five minutes later, we were on a US airway flight to Phoenix, but we would still miss our connecting flight to Maui and have to spend the night in Arizona. Next day we boarded an aircraft that was out of the late 1970'S- we were place in bulk- head seating which were not our original assigned seats, which I had paid for on the original ticket. The first class seats were crap and miserable. We finally arrived in Maui, but had to settle our missed reservation date. Therefore, we settled in to enjoying Maui. Our return was flight was more of the same, the exact old crappy aircraft for 8 hours from Mau to Arizona, the seat in front of me was broken, so when passenger in front of me put his seat in a decline it actually nearly collapsed in my lap and this is in first class. For the remainder of the flight I was miserable there was not seats available another full flight. In addition, the attendants did not care so at 38 thousand feet there nothing to do. In the morning, they offer a mini box of cereal with a plastic bowl and spoon. When I arrived home, I complained to US Airway corporate office, they offer me a $100 voucher for a $7000 dollars first class tickets. I informed US Airways that they would even attempt to compensate me with $100 voucher for a horrible trip on their airline. Therefore, I contacted the president of US Airway and outlined my concerns regarding his airline and requested a full refund or two new first class tickets back to Maui, I received an email offering $200 dollars per ticket and apology. I told the president that $400 voucher would not get me on any first flight to Maui on any airlines. I refuse to accept their apology or vouchers; I stopped flying US Airway 2 and half years ago and converted my points America Airlines. I now fly international airlines whenever possible and limit my domestic flying to Delta Airlines and American Airlines. Service and quality are a must for my money.

11 years ago

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Debbie Whitetree Mesa, AZ

Have flown with them for many years. Always enjoyable flights they where better when it was America West but I will continue to use them for price, service & overall satisfaction

11 years ago

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Matt Cox Kansas City, MO

Terrible. The last two times I flew with them: First was a trip to Jacksonville, NC. There is only one gate in Jacksonville and US is pretty much the only game in town. They took off 17 minutes early and stranded me 1500 miles from home! the agent got me on United to Charlotte but I was forced to sleep on the airport floor. I was put on a flight back to Kansas City through Chicago and arrived home about 20 hours after I should have. Second trip was a non-stop from KC to Phoenix. They put me on an old 737-300 that was about to retire, so they hadn't replaced the interior in what seemed forever. The seat cushion was completely worn out. My backside was actually on the underlying metal and I had back ache by the time I arrived in PHX 2.5 hours later. I'm not a large person, either, 5'10" and 175 pounds. I will NEVER fly on US Airways again.

11 years ago

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Maria T. DiRico Woburn, MA

Nice airline to fly. Fairly dependable and reliable. Very nice customer service. Wish they were a bit more like Jet Blue in regards to letting passengers watch TV or pay for a movie. Otherwise no complaints.

11 years ago

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Maria Wenger Clarksville, TN

The crew on my international flight was very good, the ground personnel in Philadelphia is another story, they were terrible, unfriendly and not helpful. My connecting flight from Philadelphia to Nashville on 23 June 2015 was cancelled, I was very tired coming off the plane from the long flight out of Germany and the Lady at the counter was rude when I ask her to please get me a direct flight to Nashville, she booked me to Dallas and than on to Nashville. It would been the next day in the evening when I got home to Nashville. I was very tired. She made no effort to even look to get me on a earlier flight directly to Nashville. No explanation why my flight was cancelled. Handed me a hotel voucher and told me to get going. Later I found out my flight was cancelled because of to many planes in the air, what ??? What excuse is that?? Needless to say my husband booked me a red eye thru Southwest, so I was able to get home by 06:30 AM in the morning. Yeah, Southwest,they are great. I had to pay again for another ticket , thanks to you US Air, never fly you again, you are not dependable especially when customers come from a international flight , we want to get home, we been awake forever and don't want to stand in line after line to re-book and worry how to get back home. My suitcase of course was on the flight to Dallas and didn't make it to Nashville until late the next day. We had to drive from Clarksville back Nashville, on Thursday the 25th, to get the suitcase, because US Air said I didn't fly with US Air to Dallas so we will not deliver it. You cancelled my initial connecting flight ,It was not me that did this, you changed my connecting flight, I was not going to fly all over the US to get home, US Air should at least delivered my luggage. If I can avoid flying you again I will and I will let all my relatives and friend know how bad your ground personnel is in Philadelphia, I assume they are like that in every airport you are located. I was not impressed at all with your customer service and the non existing help they gave me.

11 years ago

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Mike Palmetto, FL

I have been flying US Airways for the last several years. I flew them enough that I signed up for one of their CC which had good benefits. However, after their merger with AA all the benefits for keeping their card are gone. I've also seen a drop off of their customer service from the ticket counter, customer service and flight attendants. On my last flight, which as less than 30 days ago, one of our flight attendants sat in the back reading a book and when I walked back looked up at me with the "Please don't ask me to do anything" look. People are paying more and getting less.

11 years ago

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Tom Gourley Pleasant Grove, UT

When I have flown with US Airways I have found them to take care of all my travel needs but in the process, nothing stands out as exceptional. Conversely, there have been no significant problems I've noticed that need attention. They don't have the variety of scheduling found with other large carriers but they are reliable and have treated me well both on the ground and in the air.

6 years ago

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Kristin G Pleasant Grove, UT

US Airways was so great to me last year. I had booked my nonrefundable ticket for the wrong date, online. When I contacted the agent on the phone right after I made the error they were so helpful to book the correct date for no charge!

8 years ago Edited September 14, 2021

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Anne Kimball Salt Lake City, UT

I've used US Airways a number of times. I feel like they are underrated because they have really good rates and service!

8 years ago

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LaStana Howard Palmdale, CA

The most horrible experience in life with an airline. Not once but twice. Extremely rude staff, ticketing, TSA, and boarding. I would love to know, why would or could someone close the boarding doors in somebody face with three children, a wife, husband and grandmother traveling?! Then have us on a seven hour layover do to staffing errors?! Not only misplace our luggage with our children's birth certificate inside the luggage, plus the luggage was a carrying on as well...

11 years ago

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joann scherfel Rochester, PA

i am so very disappointed in USair because my husband got very sick and we could not make the trip and the doctor gave them a paper too let them know what happen and they did not care too give are money back with was 5 hundred and 13 dollars its so sad but if they feel right by keeping that money well then a could never do that too some one i rate that airport a 0

11 years ago

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Carol Smith Akron, OH

Our US Airways/American flights from SLO to Phoenix to Charlotte to Cleveland were stressful and I felt entirely disrespected. We had to RUN through terminals to barely make our flights. They knew it from the start and checked our carry on bags for free so we could sprint to our connecting flights. The feeling of being in stuck in row 30 of the cabin and knowing we had 5 minutes to departure 10 gates away was just awful. They sold our seats and then had to dump those customers. The gentleman who arranged our flights said we had plenty of time.

11 years ago

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take7 Sandy, UT

Was always nice to catch these smaller flights between phoenix and salt lake. They were easy and efficient and never had any problems. The workers were helpful and knowledgeable about getting you where you needed to go.

6 years ago

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Kaitlyn Rios Ogden, UT

US Airways is a mainstay when flying in the USA. They have tons of flights and routes making our personal travel easy and economical. Comfortable seating too makes longer flights easy to handle.

6 years ago

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DAVID HADAWAY Long Beach, MS

I will never fly US Airways again. I have flown them in the past and have had an issue everytime. Either I have had the worst luck with them or they have serious issues. The last 8 flights resulted in aircraft mechanical issues causing significant delays and missed connections. This then led to horrible customer service experiences leaving me and numerous other passengers stranded in the airport overnight and looking for alternative travel arrangements. I will pay more to not fly US Airways.

6 years ago

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Rischelle Mikkelson American Fork, UT

We chose US Airways because they had the best fare and times. The layover was a reasonable time. The flights were on time - we even made some time during the flight and arrive 15 minutes early to our destination.

7 years ago

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Dee Farquharson Washington, DC

The flight routes seem to be a little limited, at least when going to and from Orlando. The flights were usually either late, delayed, or rerouted to different gates at the last gate. I usually had a pretty stressful experience.

7 years ago

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Mickey Mangum Long Beach, MS

I've flown this carrier multiple times. Always a good experience. Never had any issues. Clean planes, good schedule, friendly staff. Would recommend.

6 years ago

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Doug Gainesville, FL

Had 5am flight GNV-BOS for cruise. Showed up at airport at 330am to find flight cancelled. 'Didn't you get message on your phone at 1:30am?' Uh, no . To USAir's credit they did send me by car to JAX to get a Delta flight- just about about 4 hours late.

11 years ago

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Larry G.Edwards New Carlisle, OH

My Mother passed away, we held a Memorial, my daughter came in Tuesday her plane 40 minutes late, my son flew in one and one half hour late, my daughter was supposed to leave at 10:00AM, The plane's time changed to one hour later , the to 1:20, and you want a rating, let's see what it will be from 0 to 10, my rating is a -0.

11 years ago

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Ken Slade Fair Oaks, CA

They stunk when they were America West; after they merged and became U.S. Airways, they continued to stink. Absolutely THE worst customer service I've ever encountered - under both names. Thank God other airlines fly to the same cities as U.S. Airways; they will never again see one cent more of my money.

11 years ago

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Cim Carver Cheyenne, WY

US Airways is a no frills, get you to where you want to go at a low price, airline. That means old equipment and nothing extra, but I’ve had a good experience with their employees.

6 years ago

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Zac Cannon Biloxi, MS

I have only flown with US Airways once and it was not a bad experience. Seats were a little tight and close on my flight, but it was also a smaller plane.

6 years ago

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Cameron Clark Provo, UT

Very consistent with the quality of trips. Not the best value or service, but fairly mediocre. You pay for the security/consistency and business class seats.

7 years ago

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Lesa Burgess Pleasant Grove, UT

US Airways is a good airline. I had a pretty good experience with them. Nothing I would rave about, but also nothing I would complain about. I think their prices are a little on the expensive side most of the time.

8 years ago

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Bella Houtz South Jordan, UT

I love flying with US airways because it is comfortable and always has good customer service. It is also affordable at anytime.

8 years ago

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FranQ80 Upton, MA

First time flying US Airways last weekend and its was a disappoitment for me .. delays and serving drinks without snacks also wi-fi wasn't working Never again will I ever fly US Airways

11 years ago

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Audrey Saylor Anchorage, AK

Worst airline there is... charged 44.00 for supposedly better seat.. this airline amounts to the Greyhound bus of the sky. Very uncomfortable, flight was late, and zero customer service.

11 years ago

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Cam McClellan Magna, UT

Do not fly US airways if you have a chance. The flight attendants were rude, and the flight was 45 minutes late. This normally would be OK but they gave us no reason or apology.

6 years ago

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Madison Scott Pleasant Grove, UT

Although not the best airline I have ever flown with it certainly wasn't the worst. We would take US Airways again but maybe if that was our only option and/or it was between US Airways and American Airlines.

7 years ago

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Fernando Delgado Tempe, AZ

prices to high compare to other airlines to fly to Mexico we have stop using them and also due to bad experience with previous flight and customer service.

7 years ago

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Nicholas Genes Los Angeles, CA

Seating is always packed. Prices are always high. I’ve never had a decent experience with this airline.

6 years ago

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Liliane West Palm Beach, FL

So far...I always have a great experience I love this Air line!!!

11 years ago

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Anthony Rwaga

Why all of a sudden charge for a seat? Whats going on here? There is no good customer service at all its like you are in a local metro service during rush hour service.

11 years ago

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Judy Walter Landisburg, PA

Very good experiences with this airline.

11 years ago

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Steve schramm Salem, UT

Average company, comparable to other airlines, nothing sets them apart either for very good or very bad.

8 years ago

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Kimsreview Olney, MD

Not surprised that US AIR was purchased - they had more cancelled flights than any other airline.

6 years ago