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Spirit Airlines

Is This Your Business?
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3.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: June 18th, 2020

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The Good

  • Ticket prices
  • Membership program
  • Travel insurance
Spirit believes travelers should only be required to pay for what they use. That's why a ticket only covers gas, and no extras are provided. If you print your pass at home, bring one personal item (16"x14"x12"), and allow the airline to choose your seat upon check-in, then your ticket is the only spending you'll be doing. If you want some of the traditional extras, however, there are still some ways for you to be satisfied. For instance, there is an in-flight menu with snacks and drinks, ranging in price from $1-$15, to quench any cravings that may creep up. Spirit offers Pringles, M&M's, chips and salsa, and other tasty snack options. The beverage menu consists of soft drinks, juices, bottled water, hot drinks and plenty of alcoholic beverages as well. Upgrading to a Big Front Seat, which offers greater space and more legroom than their standard seats, is another way passengers can spend a little extra to ensure optimum comfort. With several ways to earn miles and receive exclusive travel deals, Spirit is eager to reward their loyal consumers. With three membership offers, travelers are sure to find a rewards program best suited for their specific traveling needs. -Free Spirit is Spirit's free-to-join membership program. Members earn frequent flier miles on Spirit flights, and flights with partner airlines, and receive special updates and offers. -$9 Fare Club has an annual enrollment fee of $59.99. This membership offers the lowest fares, exclusive access to discounted fares and vacation packages and up to 50% off checked bags compared to paying at the airport. (It should be noted that this membership automatically renews at the end of the initial contract period for a fee of $69.95 unless cancelled before date of termination.) -Spirit World Mastercard is another great option for frequent Spirit fliers. Cardholders earn double miles on everyday purchases, which means two miles for every dollar spent, and also receive 15,000 bonus miles after the first purchase. Another great feature of this card is that miles do not expire with monthly card use. An additional useful feature Spirit offers is travel insurance, which is offered through Travel Guard. The charge for a Domestic Itinerary is 5% of the total reservation price with a $14 minimum; the charge for an International Itinerary is 5.5% of the total reservation price with a $16 minimum; the charge for a Vacation Package Itinerary is 6.5% of total reservation price with a $25 minimum. Specific quotations, including exact coverage and pricing, can be obtained from the travel guard website.
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The Bad

  • In-flight services
  • Destinations
  • On-time percentage
Although it makes sense in order to honor their desire to provide the lowest fees possible for consumers, passengers may still feel dissatisfied with the lack of amenities provided by the airline. No in-flight entertainment, no Wi-Fi availability, crammed seating, snacks and beverages available for purchase only may promote uncomfortable, un-entertaining travel conditions. Even though the 50 destinations Spirit flies to does include some world-class locations-including Las Vegas, San Diego, Montreal, New York, St. Thomas, San Salvador and Mexico City-the fact remains: 50 destinations just isn't very many. It won't be unheard of for potential passengers to give their business to another airline simply because Spirit is unable to fly to their desired destination. Punctuality is one of the most important qualities of a reliable airline. That said, Spirit arrived on time with only 58% success between May 15, 2015 and July 15, 2015. Whether flying for an important business conference or a much-needed family getaway, passengers should be able to trust that their flights will depart on time.
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The Bottom Line

Determine your priorities. Spirit Airlines is a great option if you won't miss the freebies, can pack super light and are most concerned with getting a low-priced fare. However, individuals who are willing to spend a little bit more at another airline are likely to find their money was well spent. It won't be difficult to find a fairly priced carrier offering more amenities, flying to more destinations, and proving on-time reliability.
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Star Rating

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3.1

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70 Reviews

Review Breakdown

5 grade

19%

4 grade

23%

3 grade

24%

2 grade

11%

1 grade

23%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jeremy Webb Covington, LA

Took a trip to Florida a couple months back and flew Spirit. Did not have a bad experience, flight times were accurate and my only complaint were the seats being a little tight. Everything else went really well and it was a great price!

6 years ago

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Becca Tallahassee, FL

Cheap, but you get what you pay for! The upfront costs are extremely low, but if you want to take more than a carry-on with you in terms of luggage, the charges begin adding up. Not, however, anywhere close to other airlines! The planes also seem to be older, smaller, more cramped, etc. But honestly, to get from point A to point B with as little cost as possible, it is a winner!

7 years ago

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Matt Campbell Lynnwood, WA

Flew to Vegas from Seattle, cheap rates, was delayed boarding because of personnel problems by an hour and a half, but the crew was jovial and they held the connection for some people on our flight in Vegas so seems like they care about the customer.

6 years ago

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DAVID HADAWAY Long Beach, MS

If you are in to no frills flying the Spirit Airlines is for you. Ticket prices are about the lowest out there but be careful, those prices can quickly skyrocket with additional fees for everything. Read the website very carefully when purchasing tickets.

6 years ago

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Joy Hill Pleasant Grove, UT

Talk about bang for your buck. If you are cool going no frills - this is the airline for you. Flew Las Vegas to Florida for less than $100 round trip. Prepare to be squished, uncomfortable and hungry. But I'll do that anytime to save hundreds!

7 years ago

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Anne Kimball Salt Lake City, UT

Spirit Airlines is often late, but they have always provided us with credit whenever it happens. I will always have a fond place in my heart for Spirit Air because it got me across the country for $150 roundtrip. I'd never seen anything like it.

8 years ago

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Msindoni Miami, FL

I've utilized Spirit Airlines services 3 times now, and I haven't had a bad experience. You pay for what you want, which is perfect for me considering I need the bare minimum. My flights were always on time without issues.

6 years ago

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Dwhoush Slidell, LA

I didn’t pay for the tickets so I can’t speak on that part, but the flight was good. The staff was very nice. The luggage fees were just so high. I try to just bring a backpack when I fly Spirit.

6 years ago

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Mickey Mangum Long Beach, MS

I once used Sprit air for a short domestic trip. The ticket purchase was simple and the customer service was fine. The plane itself was clean and on time. All aspects of the flight were great.

6 years ago

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Bella Houtz South Jordan, UT

Spirit Airlines is a great flight option when you are on a budget. We always feel comfortable and have fun with Spirit Airlines.

8 years ago

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CAROLE SCOVILLE Pleasant Grove, UT

If you want a super cheap flight – spirit is your airline! Don’t expect any freebies or lots of legroom, but if you’re trying to save money, spirit is great

8 years ago Edited September 14, 2021

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Syl North Port, FL

The flight was good in my opinion. Thank you, I have not problem with my flight. Plane was clean, flight was on time, crew was very nice.

6 years ago

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Rommie Bishop III Rexburg, ID

Ah, Spirit is one of my favorite airlines! That's mainly because they are so cheap for people who have very little to carry.

6 years ago

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Sharlene Clair Taylor, MI

All personnel were WONDERFUL as I am disabled. Their rules for carryons stink and are pricey.

6 years ago

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Julie Martin Pensacola, FL

Budget travel that FEELS like budget travel. The flight attendants were nice, but the seats were very narrow.

6 years ago

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Marissa Redwood Falls, MN

They have amazingly low prices on their flights. I really like their customer service too.

7 years ago