Spirit Airlines Logo

Spirit Airlines

Is This Your Business?
star star star star_border star_border

3.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: June 18th, 2020

Top Ranked Companies

thumb_up

The Good

  • Ticket prices
  • Membership program
  • Travel insurance
Spirit believes travelers should only be required to pay for what they use. That's why a ticket only covers gas, and no extras are provided. If you print your pass at home, bring one personal item (16"x14"x12"), and allow the airline to choose your seat upon check-in, then your ticket is the only spending you'll be doing. If you want some of the traditional extras, however, there are still some ways for you to be satisfied. For instance, there is an in-flight menu with snacks and drinks, ranging in price from $1-$15, to quench any cravings that may creep up. Spirit offers Pringles, M&M's, chips and salsa, and other tasty snack options. The beverage menu consists of soft drinks, juices, bottled water, hot drinks and plenty of alcoholic beverages as well. Upgrading to a Big Front Seat, which offers greater space and more legroom than their standard seats, is another way passengers can spend a little extra to ensure optimum comfort. With several ways to earn miles and receive exclusive travel deals, Spirit is eager to reward their loyal consumers. With three membership offers, travelers are sure to find a rewards program best suited for their specific traveling needs. -Free Spirit is Spirit's free-to-join membership program. Members earn frequent flier miles on Spirit flights, and flights with partner airlines, and receive special updates and offers. -$9 Fare Club has an annual enrollment fee of $59.99. This membership offers the lowest fares, exclusive access to discounted fares and vacation packages and up to 50% off checked bags compared to paying at the airport. (It should be noted that this membership automatically renews at the end of the initial contract period for a fee of $69.95 unless cancelled before date of termination.) -Spirit World Mastercard is another great option for frequent Spirit fliers. Cardholders earn double miles on everyday purchases, which means two miles for every dollar spent, and also receive 15,000 bonus miles after the first purchase. Another great feature of this card is that miles do not expire with monthly card use. An additional useful feature Spirit offers is travel insurance, which is offered through Travel Guard. The charge for a Domestic Itinerary is 5% of the total reservation price with a $14 minimum; the charge for an International Itinerary is 5.5% of the total reservation price with a $16 minimum; the charge for a Vacation Package Itinerary is 6.5% of total reservation price with a $25 minimum. Specific quotations, including exact coverage and pricing, can be obtained from the travel guard website.
thumb_down

The Bad

  • In-flight services
  • Destinations
  • On-time percentage
Although it makes sense in order to honor their desire to provide the lowest fees possible for consumers, passengers may still feel dissatisfied with the lack of amenities provided by the airline. No in-flight entertainment, no Wi-Fi availability, crammed seating, snacks and beverages available for purchase only may promote uncomfortable, un-entertaining travel conditions. Even though the 50 destinations Spirit flies to does include some world-class locations-including Las Vegas, San Diego, Montreal, New York, St. Thomas, San Salvador and Mexico City-the fact remains: 50 destinations just isn't very many. It won't be unheard of for potential passengers to give their business to another airline simply because Spirit is unable to fly to their desired destination. Punctuality is one of the most important qualities of a reliable airline. That said, Spirit arrived on time with only 58% success between May 15, 2015 and July 15, 2015. Whether flying for an important business conference or a much-needed family getaway, passengers should be able to trust that their flights will depart on time.
gavel

The Bottom Line

Determine your priorities. Spirit Airlines is a great option if you won't miss the freebies, can pack super light and are most concerned with getting a low-priced fare. However, individuals who are willing to spend a little bit more at another airline are likely to find their money was well spent. It won't be difficult to find a fairly priced carrier offering more amenities, flying to more destinations, and proving on-time reliability.
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

3.1

star star star star_border star_border

70 Reviews

Review Breakdown

5 grade

19%

4 grade

23%

3 grade

24%

2 grade

11%

1 grade

23%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_border star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_border star_border
cancel
info
star star_border star_border star_border star_border

EsterJo Chicago, IL

I flew spirit around 2 years ago to get to Florida. I will never fly this garbage airline ever again. The ticket was dirt cheap but the experience was so bad I wouldn't fly them again for free. I got the bathroom seat at the back of the plane so I couldn't put my seat back, the entire area smelled like poop, and saying there was no leg room is an understatement.

6 years ago

star star_border star_border star_border star_border

ROBIN Pine Grove, CO

the worst airline I have ever used. tight fit, chairs don't recline the service sucks and they charge even for a glass of ice. I was in the air for 4 hrs and was unable to move an inch either way. don't drop anything, you won't be able to pick it up....screaming kids everywhere, must be why its so cheap...by the time you pay all their fees you might as well fly a real airline like United. DO NOT SUBJECT YOURSELF TO THIS AWEFUL AIRLINE

8 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Anonymous

wow if there was every an airline that I could give zero starts to. I have done two business trips with this airline first time I was on a delay for 8 hours no rain no storms just a plane they tried to fix on the tarmac that came in already having been delayed from where it left. the representative were extremely rude to an older lady who was in a wheel chair I and other passengers took turns at the airport to shuttle her back and forth to the rest room as she had requested help and the people that handled ticket counters could not get a care attended to help move her during all these hours of delay. I have them the benefit of the doubt and tried them on a second business trip and I never made my meeting they after a full day delay of plane not working and having mechanical issues they finally got me to another flight at an extra 150.00 cost to me not very friendly employees at the counter at all that was my last time doing anything with spirit my original purchase was a business class and the extra 150 got me an economy seat with another airline so not worth it so far both times was a mechanical issue there people who are employed must hate there job and its just so not worth the headache

7 years ago

star star_border star_border star_border star_border

M MP Darby, PA

They are the worst airline ever. The charge for so many things your seat the luggage price is redic. Two elderly people came to the gate and the luggage was to heavy and they had to check the baggage and when they heard it was going to be 200. I started telling them they are crooks doing this to the elderly. There is no spirit on this airline

6 years ago

star star_border star_border star_border star_border

Roger

The seats are very small. They nickel and dime you. After I booked it I found out that they charge for carry on luggage. The price of the ticket plus the carry on fee was more than if I would have just booked with a better airline.

6 years ago

star star_border star_border star_border star_border

Betty D'Arbeau Mount Vernon, NY

Charge 50 for bag that is consider a carry to be be stored or 57 to carry on plan. Seats are tight. Had to pay for snacks even water. Horrible. They do not tell you about these charges. Deceptive.

8 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Eriel Joyner Tallahassee, FL

If you don’t mind being uncomfortable, with no leg room and tiny seats on a smelly airplane and flying somewhere for cheap then i suggest this airline. Flights are always late or delayed.

6 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Karina Aguilar Managua, MN

spirit charged me for my checked bag saying it was over 50 lbs when it clearly wasnt and the lady at the counter wouldnt let me check it unless I paid

6 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Jesse Rice Biloxi, MS

Don't do it!!! Hidden charges for everything, poor customer service and one of the most uncomfortable rides that I have ever had in my life.

6 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Tajanae Smith Kansas City, MO

Horrible. Although it does put safety first with children they put it to shame when it becomes a hassle and get things mixed up.

6 years ago

star star_border star_border star_border star_border

Omar A Barrientos Chicago, IL

Great pricing but they nickle and dime you. Poor seating (small and uncomfortable).

7 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Mel Michelli Biloxi, MS

Cheapest flights but you end up paying more for actual seat and luggage. Just go with a different airline.

6 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Lauren Kennesaw, GA

Spirit may have cheap prices but there is a good reason for this. They are not a safe or reliable airline.

6 years ago

star star_border star_border star_border star_border

Dorothy

Hidden fees they rip you off when your back is against the wall

8 years ago

star star_border star_border star_border star_border

Sonja

Fare prices may be low but you pay for everything else.

8 years ago

star star_border star_border star_border star_border

Karl Gustinger West Monroe , LA

Extremely unprofessional and they WILL leave you stranded

8 years ago